Impact of Quality Management Practice on Sainsbury and Embedding Technology in the Process

CW1 Written Project

Table of Contents
INTRODUCTION...........................................................................................................................1
1. Identification of one operation management practice.............................................................1
2. impact of operation management practice on organization.....................................................2
3. Embedding technology in the process.....................................................................................4
4. supporting functions linked to this operations management practice......................................6
CONCLUSION................................................................................................................................7
REFERENCES................................................................................................................................9

INTRODUCTION
In today’s competitive market environment, it is important for organizations to
understand the service needs of the customers.In addition to it, it is also important for the
organizations to foster administration of business practices so that highest efficiency level can be
obtained (Bordoloi, Fitzsimmons and Fitzsimmons, 2019). Operations and service management
is related to the aspects which are involved in delivering services to the customers. It involves
management of various processesthat are undertaken to deliver services to the customers. This is
an important aspect for Sainsbury which is the second largest supermarket chain in the UK. The
present report will identify one operation management practice at Sainsbury and its impact on
organization. It will further evaluate the ways in which technology could beembedded in this
process. Lastly, the report will explore supporting functions linked to the operation management
practice.
1. Identification of one operation management practice
Quality management is an important operations management practice in Sainsbury.
Quality of products and services is an important aspects that Sainsbury considers to remain
competitive in the market. It is essential for the chosen retail organization to apprise quality of he
product in order to ensure that the products and services being delivered to the customers meet
the standards (Reid and Sanders, 2019). Sainsbury adopts various quality management systems
(QMS) and standards.
PDCA cycle
The Plan, Do, Check and Act cycle forms an important aspect of the quality management
systems adopted at Sainsbury. The company implements PDCA cycle for identifying areas of
continuous improvement in both the product as well as the services (Zurich and Documentation,
2018). the quality management system at Sainsbury is made up of well defined structure that
make them suitable for ensuring that quality is maintained at all levels within the organization.
Quality objectives
Sainsbury sets quality objectives which is the first step towards implementation of a
remarkable QMS.The company has a passion for providing healthy, safe, fresh and hygienic food
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to the customers. for achieving this, Sainsbury stands by its quality related objectives. Sainsbury
has been found to be outperforming its peers in the aspect of quality management. The
organization further announced to improve the quality of over 3000 products. In this way,. The
organization insists on promoting quality of its products and services.
Six Sigma
The quality management adopted by Sainsbury also takes into consideration the concept of Six
sigma. This is a set of techniques and tools that focus on process improvement (Brown, Bessant
and Jia, 2018). By using six sigma strategies, Sainsbury stores to improve the manufacturing
quality through identification of the causes of defects and removing them. This helps the
organization to minimize variability in manufacturing and business processes. It involves use iof
statistical quality management methods.
2. impact of operation management practice on organization
The chosen practice of quality management impacts Sainsbury in a significant manner.
This can be discussed in the form of positive and negative impacts of quality management on the
chosen retailorganization.
Positive impact of quality management on Sainsbury
Better control of major business processes- Quality management ensures that Sainsbury
has better control of the major business processes. This is because quality management systems
ensure to remove defects and errors from all the processes (Atasu and et.al., 2020). In this the
outcome of the processes can be better controlled by the company. This assists in improving the
efficiency of Sainsbury.
Cost reduction- The practice of Quality management helps Sainsbury to reduce costs by
improving efficiency. It can be analysed that when quality management systems are
implemented in a consistent manner over time, these can significantly help in reducing costs
throughout an organization. This can be done in the various areas of operations management
such as rework, scrap, field service and warranty cost reduction. These reductions of the costs
can flow in a straight manner and reach the bottomline profits without any additional costs
(Kasemsap, 2018). This further leads to an increase in the profitability at Sainsbury.
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