QUALITY MANAGEMENT Starbucks.

QUALITY
MANAGEMENT
Starbucks

4.1 Self-assessment in Starbucks current “State of Health”.
 The sell assessment is done for maintaining the health factors.
 Considering the health factor will help to improve the services and product quality
 Less issues will be faced by the company from the society and other NGO's.
 Knowledge about the things can improve the design, knowledge and other factors in the
company.
 Company can achieve the benchmark of the customer.
 It also help to provide the competitive advantages to the company.

4.2 Importance of communication record keeping in quality
management
Starbucks implement quality schemes to ensure that their products and services are up to industry
standards. Communication and record keeping are very beneficial for the company.
Importance of communication in the organization are discussed below:
1. Quality
2. Guidelines
3. Information
4. Efficiency (Megan Mcardle, 2010 ).
Importance of record keeping in the organization are discussed below:
1. Accounting, Business records can be maintain and modified.
2. Liquidity can be control.
3. Future planning and strategies can be made.
4. Details like cash flow, profit and revenue of previous year can be easily accessed.
5. Financial details can be calculated.

4.3 Stages of staff consultation
 Starbucks uses the staff consultation to solve the issues which are faced by the employees.
 Successful changes and quality can be improved through employees only.
 Following are the stages:
1. Analysis stage:
Opinion from the staff must be taken(Chen, and Luo, 2014)
This will help to evaluate the areas where changes are required in the company.
2. Decision Stage:
They must also be included in the decision making process.
Reasonable budget should be set to cover the cost of the change.
3. Agreement and planning stage
Decision taken in the above stage must be implemented
Along with this everyone must be agree to those aspects.

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4. Implementation stage:
Getting the right people on board is a valuable task
Includes people with the right technical skills and other staff members.
5. Assessment stage:
Consulted about the effectiveness of the change.
Their feedback allows further changes or fixes to be made.
* So at every point in the process, staff consultation is a valuable input.

REFERENCES
Benavides-Velasco, C. A., Quintana-García, C. and Marchante-Lara, M., 2014. Total quality management, corporate social
responsibility and performance in the hotel industry. International Journal of Hospitality Management. 41. pp. 77-87.
Butler, J. R. and et.al., 2013. An analysis of trade-offs between multiple ecosystem services and stakeholders linked to land use and
water quality management in the Great Barrier Reef, Australia. Agriculture, ecosystems & environment. 180. pp. 176-191.
Chen, L. and Luo, H., 2014. A BIM-based construction quality management model and its applications. Automation in
construction, 46, pp.64-73.
Megan, M., 2010. Starbucks Puts Quality Over Quantity. [Online]. Available through:
<https://www.theatlantic.com/business/archive/2010/10/starbucks-puts-quality-over-quantity/64511/>. [Accessed on 6th
July, 2017].
Solomon, M., 2013. Consulting Starbucks: How To Set Your 2014 Customer Experience And Corporate Culture Goals. [Online].
Available through: <https://www.theatlantic.com/business/archive/2010/10/starbucks-puts-quality-over-quantity/64511/>.
[Accessed on 6th July, 2017].