Quality Management for Organisational Excellence in Quality Tooling Company

Quality Management
for Organisational
Excellence

Table of Contents
INTRODUCTION...........................................................................................................................1
MAIN BODY...................................................................................................................................1
Quality improvement in Quality Tooling Company..............................................................1
Total Quality Management.....................................................................................................2
Quality assurance in Quality tooling company......................................................................5
Quality Control in Quality tooling company..........................................................................7
CONCLUSION................................................................................................................................7
RECOMMENDATIONS.................................................................................................................8
References:.......................................................................................................................................9
Books and Journals.................................................................................................................9

INTRODUCTION
Quality management is the process of managing all operations and tasks carried out by a
company so that it may maintain the required degree of quality in its products and services.
Quality management is determining a policy, developing a quality strategy, and putting it into
action so that the company can provide the greatest services to its customers (Ali, Hilman and
Gorondutse, 2020). Total quality management refers to an organization's ongoing effort of
detecting and eliminating faults in the production, supply chain management, and customer
acquisition activities. In this report, a quality tooling company headquartered in the North East of
England is considered. This paper is about the quality improvement approach that the quality
tooling company is doing. Aspects like quality assurance, overall quality management, quality
control, and quality sustainability are also highlighted.
MAIN BODY
Quality improvement in Quality Tooling Company
Quality improvement is one of the most important aspects that organisations must consider
in their models in order to stay in business for a longer amount of time in the environment. This
is a systematic process in which the organization's existing performance is examined and
strategies for developing and improving the performance are presented (Vandenbrande, 2021).
Quality tooling companies are required to use high-quality materials in their products, and their
products are supposed to be accurate and long-lasting. As a result, the organization's quality
should be improved. The following are the primary aspects of the quality improvement process
that will be followed by a quality tooling company:
 Establishing a culture of quality in the practices: The current processes in place in the
organisation play a significant influence in developing a quality improvement strategy.
The company's processes and procedures should be integrated so that the best efforts may
be utilised. The quality tooling company will need to form a QI team, whose members
will define the parameters under which the company must operate.
 Determining and prioritizing potential areas for improvement: This is the most
important and fundamental step that the firm will take in order to improve their services
and goods. The identification of areas in which the firm has to improve is done in the
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framework of a quality tooling company. The company assesses the manufacturing
process, raw materials, people, operations, and the supply chain process to decide which
areas require quality improvement. This process is usually carried out by conducting
studies and surveys to find the areas that need to be improved.
 Collection and analysing of data: Following the identification of possible areas for
improvement, the organisation must gather data and analyse it in order to improve the
company's service and product quality (Vykydal, Folta and Nenadál, 2020). The quality
tooling company will assure ways in which the firm may increase the quality of services
and goods offered to customers through this procedure.
 Communication of the results: Following the adoption of improvement techniques in the
organisation, it is critical for the company to assess the success rate of the quality
improvement process. The results of a good tooling firm must be communicated to the
rest of the company so that the process may be sustained.
Total Quality Management
Total quality management is a management technique that a firm uses to achieve long-term
success through customer happiness. In a whole quality management approach, everyone who
works for the company contributes to the enhancement and improvement of the company's
products, services, procedures, and culture (Nagyova and Pacaiova, 2018). Quality tooling
company's comprehensive quality management consists of several major elements:
 Customer focused: The amount of data quality offered by a firm is mostly decided by the
clients that the company serves. As a result, the company must concentrate on the
customers and strive to comprehend the type of quality that they desire (Antony, 2018).
Customers select the efforts relating to employee training, quality integration into the
design process, and production process. Customer feedback is used to determine whether
or not the efforts were worthwhile.
 Total employee involvement: Employees are regarded as one of the company's most
valuable assets, and they are the primary drivers of excellence in the workplace.
Employee commitment is essential in order to improve the quality of the operations that
the company is now undergoing. New approaches and tactics can only be adopted in
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