Quality Management for Organisational Excellence

Quality Management
for Organisational
Excellence

Table of Contents
INTRODUCTION ..........................................................................................................................1
MAIN BODY ..................................................................................................................................1
Total Quality Management (TQM).............................................................................................2
Lean principles for quality control..............................................................................................4
Just in Time approach for quality assurance...............................................................................5
Sustainability of the culture of quality in the organisation.........................................................6
Recommendations.......................................................................................................................7
CONCLUSION................................................................................................................................8
REFERENCES..............................................................................................................................10

INTRODUCTION
Organisational excellence is mainly associated with the continuous and ongoing efforts of
an organisation or company to establish and built an internal framework of efficient process and
standards together with an intent to engage and motivate employees for production and
delivering a product and services that meet and fulfil customers expectation and requirement
(Anil and Satish, 2019). The business environment in which an organisation operates and the
demand and expectation of customers are highly dynamic that has made it necessary for an
organization or firm to have proper quality management measures to remain competent and
successful in randomly chaining business market. The Engineering Tooling Company (ETC) is
founded by an young graduate engineer in the North East area of England during the time period
of early 1960's.
The ETC is mainly associated with manufacturing of engineering scribes, calipers, etc. in
its starting phase and than expanded its business operations which include creation of
micrometers together with a limited range of specialist items. Thus, it become essential for ETC
to emphasis more on high quality material and efficient skills of workforce to produce and
deliver an accurate and long lasting item. Beside this, ETC is also facing a high level of
competition from globalisation together with decline of engineering in North east England
therefore, signed a two year contract with North East Hospital Management Board to improve its
productivity through manufacturing these cutting edge products at a larger scale. In order to get
better recognition for its product at global level it become necessary for ETC to have proper
strategies for quality improvement. Thus, this report consists a description about various
improvement strategy that includes TQM, quality assurance and control measures in orders to
have better sustainable atmosphere and culture of quality in organisation.
MAIN BODY
Quality is basically a representative of certain level of success in fulfilling and meeting
the requirements of customers while creation of a product that implies best experience to
consumer and lead an organisation on top together with accomplishment of target of
organisational excellence (Isaksson, 2019). ETC is manufacturing organisation situated at North
East region of England. This organisation is facing a tough competition due to globalisation and
to get better recognition and brand image at global level it become necessary for ETC to project
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