Implementing Total Quality Management in Ford Motor Company

This report explains how to implement Total Quality Management (TQM) in Ford Motor Company, an Australian subsidiary of the US-based automaker. It covers TQM principles, tools, and techniques like Pareto charts and Ishikawa diagrams, and the benefits of implementing TQM, such as increased productivity and customer satisfaction. The report also outlines the steps to implement TQM, including clarifying the mission and vision, determining critical success factors, and developing an improvement plan. The report is useful for businesses looking to improve their operations and quality of products.