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Total Quality Management Approach : Report

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Added on  2020-01-15

Total Quality Management Approach : Report

   Added on 2020-01-15

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TOTAL QUALITY MANAGEMENT 1
Total Quality Management Approach : Report_1
TABLE OF CONTENTSTable of Contents.................................................................................................................................21.0 INTRODUCTION..........................................................................................................................32.0 Outlining the TQM SYSTEM used BY TOYOTA........................................................................33.0 Critically analyzing the implementation and development of the use of the system.....................44.0 Discussing How successful has the implementation and Development been................................65.0 Describing the impact of TQM system on Toyota.........................................................................7◦Before the introduction of system......................................................................................7◦After implementation of TQM system in company...........................................................8◦During the development process.......................................................................................96.0 Recommendations..........................................................................................................................9CONCLUSION..................................................................................................................................10REFERENCES...................................................................................................................................112
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1.0 INTRODUCTION Quality management is structured and broad approach that assist management of entity tocontinuously amend the quality of its offerings with the help of continuous refinements in replyto regular feedback (Asif and et.al., 2013). This approach help company in building customerloyalty and positive brand reputation in market by delivering best quality products and services.In this report different aspects of total quality management will be studied in the context of FordMotors company. Toyota Motors is a leading automobile company formed in Japan that provide range ofluxury and commercial vehicles since year 1937 (About Toyota. 2015). It is first and foremostautomotive company to manufacture more than 10 million vehicles per year. It further offersgood quality automotive parts like engines and services like automotive finance, vehicle leasingand maintenance services. The company is rated as 13 the largest company in the globe as perprofit, as of February 2016. In this report, learning will be shown regarding impact of TQMsystem on Toyota before introduction, during implementation and in coming time. The corporatephilosophy of brand is to give first priority to quality and its customers. 2.0 OUTLINING THE TQM SYSTEM USED BY TOYOTAToyota can be regraded as first company that initiated TQM system into business. Totalquality management is effective procedure that help Toyota in maintaining the desirable level ofexcellence. It further help company in amending its products, services, processes and culture byensuring proper involvement of its employees. The total quality management approach ofcompany involve functions like, quality planning, control, assurance and modification. The TQMtechnique assist Toyota in outperforming than its rivals by meeting the quality benchmarks ofindustry (Bon and Mustafa, 2013). The total quality management approach of cited companyconnote quality in all the functions performed by all the employees in firm. Therefore, all theindividuals from workers to the topmost executive are responsible for assuring quality in theirprocesses. The TQM approach of Toyota is based upon the concept of Deming cycle whichenable company to make constant improvement in it processes by emphasizing on function like,plan, do, check and act.3
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It further help company in determining benchmarks, developing programs to attaindesired standards, monitoring performance and taking corrective actions if required (Ellis, 2014).Thereafter, company developed lean manufacturing system to get optimum level of productionand reduce wastage in production system. With this approach, Toyota was able to integratequality directly into the production system. The learn manufacturing approach furtherencompasses four key variables namely, knowledge about waste, constant quality assurance,optimum level of production at appropriate time. With the help of lean manufacturing system,Toyota was able to develop prime quality automobiles without the requirement of qualityinspectors to check the vehicles before final delivery to customers (Madu, 2012). 3.0 CRITICALLY ANALYZING THE IMPLEMENTATION AND DEVELOPMENT OF THE USE OF THE SYSTEMThe need for total quality management approach arise in Toyota when business facedeconomic issues after World War 2. In addition to this, customer satisfaction and ratings weredropping. Therefore, it become important for company to adopt Total quality managementapproach over scientific management. In 1940s- 1950, Toyota implemented quality controlsystem in its company (Quality Management Tools by Toyota. 2013). Subsequently, in 1949company introduced statistical quality control system in organization to control the quality byusing statistical methods like six sigma that assist in removing imperfections. Other than this,company initiated creative idea suggestion system in year 1951 which helped company inemploying the unique ideas of employees in organization and its systems. The companyintroduced lean manufacturing in business which assisted the brand in reducing the wastage inproduction (Quality Measurement Tools, 2008). With the help of this company was able to overcome issue like, wastage in manufacturingprocess, in time of hand, transportation, processing, storage, dispatch etc. This further helped inreducing the overall cost of production and enhancing efficiency of production system. It alsohelped brand in reducing the time of production. Therefore, Toyota was able to produce twice innearly fractional time with half cost and inventory. Hence, overall productivity of businessenhanced with the help of TQM approach (Toyota Approach to quality, 2013). Further, toimplement TQM system in business, Toyota emphasis on constant improvement of processes to4
Total Quality Management Approach : Report_4

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