Importance of Quality Management in Tesco

Quality Management

Table of Contents
INTRODUCTION...........................................................................................................................1
MAIN BODY...................................................................................................................................1
1. Description of organization................................................................................................1
b. Opportunity identified........................................................................................................1
c. Proposed solutions..............................................................................................................6
d. Implementation plan...........................................................................................................7
2. Quality and quality management........................................................................................8
CONCLUSION..............................................................................................................................10
REFERENCES..............................................................................................................................12

INTRODUCTION
Quality management make sure that organization and products/services are appropriate
and also maintain desired level of excellence. In the same way, current report main aim is to
highlight the importance of quality management within business. The report is based upon Tesco
who faces issues of quality in its offered products, that is why, study describe existing problem
by using different quality tools. Then proposed solutions which helps to minimize issues up to
some extent through implementation plan. Lastly, report describe importance of quality
management with real life examples.
MAIN BODY
1. Description of organization
Tesco is one of the top multinational company in UK who provide range of products to
the company in reasonable rates. Currently the company operates its unit in more than 11
countries and have around 600 stores at global level. TESCO has diversified into areas such that
books, clothing, electronics, furniture, toys, petrol and financial services. The company also
operates its business at global level with an aim of provide best range of products and services to
their customers without any compromising in its quality.
Study and data shows that TESCO sales is decreases from last many years because it
compromise the quality of products and this in turn force customers to focus on another company
(Ebel, 2019). Therefore, it is one of the biggest issue which currently company faces. Such that
the sales of company sudden falls from 1.5% in the third quarter of 2019. However, it is the sign
of losing its way, so its rivals also take advantage of Tesco weakness and also attract customers
towards it by offering the same product with good quality. Therefore, it is a crucial time for
Tesco to again develop a strategy that helps to meet the targets again and be on top position of
competition.
b. Opportunity identified
In order to determine the existing problem in deep manner, there are different quality
tools that helps Tesco to exactly determine whether the problem cause direct impact upon
performance or not. Form the secondary data, it is analyzed that, Tesco faces issue in business
especially related to product quality, such that its sales is decreases up to 2% . Since, July 1,
2019, it is analyzed that the value score has fallen from 17.8 to 10.6 and even its quality is also
dropped up to 4.2%. Therefore, it is clearly reflected that company's overall performance got
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affected in opposite manner due to fall in its quality of products. Therefore, there are many tools
that helps a business to analyze the issues in depth, such that,
Flow chart: In order to determine the actual situation and study In depth, it is beneficial
to use flow cart as a quality tool. It is the method or easy to understand diagram that clearly
describe how the steps of a process fit together (Zingg and et.al., 2016). Therefore, this tool also
helps to makes communicating and documenting a process in quick and clear manner. Therefore,
the process will be more likely to understood and applied correctly so that it helps the business to
estimate timescale of a process.
Hence, through flowchart, managers of Tesco clearly identifies the relationship between
all the components and it also illustrates the sequence of operations which must be performed in
order to get the solutions of a problem. Therefore, this is consider one of the most important tool
that expressed clear relationship between all variables.
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