Building a Quality House: Design and Process

This assignment delves into the crucial aspects of quality management in house construction. It emphasizes the significance of a well-defined design process and its impact on the overall quality of the final product. The document examines various quality control and assurance techniques employed throughout the construction process, highlighting their role in delivering homes that meet stringent standards.

Quality, Planning, and Analysis
2017

Contents
1. Part 1: Introduction.............................................................................................................2
2. Part 2 Customer Satisfaction...............................................................................................3
Stakeholder Analysis..............................................................................................................3
Capturing the customer need..................................................................................................5
Customer Need analysis.........................................................................................................7
3. Part 3 Design Requirement.................................................................................................9
Translating customer needs into design requirement.............................................................9
Design Risks Analysis..........................................................................................................13
4. Part 4 Supplier Selection and evaluation..........................................................................16
Identification of the components, elements, and parts:........................................................16
Developing the supplier selection criteria............................................................................17
Constructing and using a supplier selection system.............................................................18
Conclusion............................................................................................................................19
5. Part 5 Statistical Process control.......................................................................................19
Identifying the processes:.....................................................................................................19
Construction of the SPC chart..............................................................................................21
6. Part 6: Problem Solving....................................................................................................21
Identification of problems and use of problem solving tools...............................................21
Construction and making use of problem solving tools.......................................................23
7. Conclusion........................................................................................................................25
8. References.........................................................................................................................26

1. Part 1: Introduction
The purpose of this paper is to construct a house which follows the quality and planning
standards to develop a high quality project which helps in satisfying the need of the
customers. In this paper we are looking forward to provide a dream house to the stakeholders
because it is the dream of every citizen to live in his dream house (Shahid, 2014). The
development of the quality, analysis, and planning standards helps in achieving projects
which is capable of meeting requirement of the customers to its full extent. The quality
standards should be followed in the development of the construction drawings to give the best
outcome of the development process (Chang, 2014). The details of the designing of
constructing the house should follow the ethical standards and policies to meet the
construction objectives. The purpose of utilizing the quality, planning, and analysis tools in
the development of the construction drawing and design is to reduce the cost associated with
every construction processes, repairing of the required processes, improve the reputation of
the construction company, helps in reducing the cost required for maintaining the project,
overcoming the defects of construction operations, elimination of additional cost associated
with the accidents and other causality by managing the project within the quality standards
and policies. The health and safety management policies should be undertaken to resolve the
issues associated with the working environment of the enterprise which helps in raising the
construction services provided to the development of the dream house. The methodologies
which are used for collecting information and requirement of the customers are surveys,
questionnaire, interviews, observation, focus group, and management of the feedback of the
customers. The critical quality characteristics are used for analysing the dissatisfaction of the
customers. The risks associated with the development of the house can be minimized to a
high extent by decreasing the complexity of the project and delivering the project within
approved cost and time (Ronald, 2007). The communication platform should be deployed
with the client, stakeholders, customers, and contractors to set the quality standards and
requirement specification plan to reduce the risks associated with the end product of the
development process. It is the systematic approach for reducing the risks, overcoming the
barriers in the construction process, open platform for sharing of new ideas, thoughts,
opinion, and vision of the participating units, helps in maintaining relationship with the
clients and contractors, and many others. It has been seen that the quality and planning
standards helps in managing the barriers associated with the environment and the inclusion of

new trends and policies. The efficiency of the working team can be improved by resolving
the chaotic environment created at the work place (Parson, 2013). The deployment of quality,
analysis, and planning tools helps in carrying out the operation of cost estimating chart,
budget preparation, review of construction design, concerns associated with managing quality
of the under construction house, and customer perspective view for the deployment of
construction plan with ease (Luca, 2014). The aim of this paper is to translate customers need
into the construction design for fulfilling and managing consumer requirement to their full
extent
2. Part 2 Customer Satisfaction
Stakeholder Analysis
The analysis of the stakeholder helps in determining the skills and expertise of the working
employees for even distribution of activities between them. The roles and responsibilities are
provided according to the skills and expertise of the working employees to get good quality
house at the end of the construction phase. The quality standards should be developed for the
analysis of the performance of the working employees. The team members should be
provided with authorisation and authentication which is required for their post in completing
the activities. The stakeholder are looking forward to get high quality designing equipment
for completing the designing activities associated with the construction of the house. The
efficiency of the working team can be improved by resolving the chaotic environment created
at the work place. The quality of work can be achieved with the inclusion of friendly
environment for the use quality, analysis, and planning tools
Stakeholder Need
Project Owner He is focusing on achieving control
information for knowing the actual situation
of the construction activities
He is expecting to get quality of work from
their working employees within approved
budget and time to complete the construction
of the house
Project Civil contractor He is focusing on managing communication

and understanding of the client requirement
to take the construction activities in the right
direction
He is expecting to get the friendly
environment with the inclusion of quality,
analysis, and planning tools
Project consultant He is focusing on managing communication
and understanding of the client requirement
to take the construction activities in the right
direction
He is expecting to get the friendly
environment with the inclusion of quality,
analysis, and planning tools
Project electrical contractor He is focusing on managing communication
and understanding of the client requirement
to take the electrical designing in the right
direction
He is expecting to get the friendly
environment with the inclusion of quality,
analysis, and planning tools
Labour They are focusing to achieve good quality
standard for the health and safety program
for the efficient working condition of the
construction site
They are looking forward to get high quality
equipment for completing the construction
activities
Project management control consultant He is looking forward for collecting accurate
information for the preparation of report to

know the status of the project completion
He is focusing on setting the estimated
baseline and cost of the project
Project sponsor They focuses on the end product for
financing and funding the project activities
Delivery of the funds on time
Finance manager He is working on estimating the cost of the
project and required activities
He collects information for the funds
approved by the project sponsor to undergo
the project activities
Project manager He is looking forward to know the
requirement of the customers and other
stakeholders
He is working on managing open forum for
accelerating the communication to know the
accurate requirement (Revelle, 2012).
Project designer He is looking forward to know the
requirement of the customers and other
stakeholders, estimated cost, and approved
baseline for completing the project
(Margettes, 2014)
They are looking forward to get high quality
designing equipment for completing the
designing activities associated with the
construction of the house

Capturing the customer need
Method
for
capturing
the
customer
need
Description Strength Weaknesses Opportunities Threats
Interview The face to
face
communication
with the
project
contractor and
the customer is
arranged to
know the
actual
requirement
which they are
looking
forward in the
construction of
the house
It helps in
taking the
construction
activities in
the right
direction
according to
the
requirement
specified by
the
customers
It helps in
managing
the quality
of the
proposed
house
Sometimes
the
customers
are not able
to explain
his
requirement
to the
construction
designer.
The open
forum for the
communication
creates new
opportunities
and innovation
in the
construction
design which
helps in
satisfying the
requirement of
the customers.
The
questionnaire
is used for
analysing the
basic need,
must have
need, and
desirable need
of the
customers.
The
increasing
demand of the
customers can
increased the
proposed cost
of the project
and delayed
in the
construction
of the house
Survey The survey is
organized to
know the flaws
It helps in
filling the
gaps which
It does not
able to
analyse the
It is looking
forward to
analyse the
The
employees are
not able to

of the
traditional
working
process which
is deployed for
completing the
construction
activities
associated with
the
development
of the house
exist in the
traditional
working
process
which is
undertaken
for
completing
the
construction
of the house.
financial
pressure on
the
construction
activities
which are
undertaken
It is not able
to determine
the
relationship
with the
supplier and
the end user
market
strategies to be
included in the
development
of the
construction
design
It helps in
reducing the
cost spent on
the working
proesses
predict the
activities of
the other
business in
the efficient
manner.
The
environmental
and
legislative
issues can
have an
adverse effect
on the
construction
activities.
Customer Need analysis
Kano analysis:
The Kano analysis is used for determining the customer requirement for developing a dream
house. It helps in determining the basic need, desirable need, and must have need in the
construction of the house. The Kano model is capable of determining basic need of the
customers by analysing the market value associated with the development of house. The
performance and reputation of the company can be improved by satisfying and fulfilling the
requirement of the customers to its full extent. The kano model is used for identifying the
requirement of the customers. The evaluation of the performance helps in analysing the
strategic action plan for selecting the marketing strategies for the development of the
construction of the house. The methodologies which are used for collecting information and
requirement of the customers are surveys, questionnaire, interviews, observation, focus
group, and management of the feedback of the customers. The critical quality characteristics
are used for analysing the dissatisfaction of the customers. The questionnaire is used for

analysing the basic need, must have need, and desirable need of the customers. The following
diagram shows the Kano analysis of the customer requirement
Wants Must Desirables
Safety and security features
Every room should be
equipped with windows for
fresh air
Garden at the Roof of the
house
Heavy quality locks should
be used
Environment friendly
Good drainage system
The development of the
house should be under the
estimated budget plan for
carrying over construction
activities
The development of safety
and security standards
The house should be
delivered to the customers
within the baseline for their
use
Water leakages should be
Fire detection alarm system
Good quality paint and
wooden work
Good Interior
Home based automation and
intelligence system
Inclusion of solar system

Location of the house should
be near to the hospitals
Platform for gymnastic
exercise and workouts
Storage space and extra room
for elderly person in the
house
Plantation of trees near the
location of the house for
having good greenery view
from the balcony of the
house.
taken under consideration
Sanitary work
Water supply should be
checked
The deployment of the
electricity wiring should be
underground to restrict
electric shock (Lakshmi,
2014)
The rooms and lobbies
should be kept ventilated for
maintaining the circulation of
the air flow (Charanthimath,
2014)
Good quality material should
be used for construction
3. Part 3 Design Requirement
Translating customer needs into design requirement
In this section, we are going to translate customers need into the construction design for
fulfilling and managing consumer requirement to their full extent (Rabi, 2013). The quality
function requirement is used for translation of needs into required design. The construction
design can be effectively developed by setting the priority to the requirement of the
customers. The QFD tool is used for providing quality of work to the customers. The success
of the project depends on the completion of the construction program within the estimated
baseline of the project and raising the satisfaction of the customers (Senaratne, 2012).

The following graph shows the influence of cost with the inclusion of quality, designing, and
feasibility analysis.
The following graph shows how the project can be completed within the approved budget
with the inclusion of quality, planning, and analysis tool. The difference in the planned cost
and th actual cost can be analysed from the graph below.

The efficiency of the working team can be improved by resolving the chaotic environment
created at the work place. The following table shows the design requirements on the basis of
customer needs which are specified in the above section.
Required Quality Required Design
Safety and security features
Every room should be equipped with
windows for fresh air
Garden at the Roof of the house
Heavy quality locks should be used
Environment friendly
Good drainage system
Location of the house should be near to the
hospitals
Platform for gymnastic exercise and
workouts
Storage space and extra room for elderly
person in the house
Plantation of trees near the location of the
house for having good greenery view from
the balcony of the house.
The development of the house should be
under the estimated budget plan for carrying
over construction activities
The location of the house should be chosen
which is near to the hospital and having
greenery around it.
The construction of the house should include
a good ventilation system with the inclusion
of windows and doors in the room of the
house (Rogerson, 2011).
Good sanitary system and drainage system
should be deployed in the construction
program of the house.
The prototype model should be developed
which is comprised of space, environmental
factors, and others. All the desirable and
must have quality should be taken under
consideration.
The project activities should be scheduled to
complete the project within the baseline.
The innovation can be drawn in the
development of the design.

The development of safety and security
standards
The house should be delivered to the
customers within the baseline for their use
Water leakages should be taken under
consideration
Sanitary work
Water supply should be checked
The deployment of the electricity wiring
should be underground to restrict electric
shock (Lakshmi, 2014)
The rooms and lobbies should be kept
ventilated for maintaining the circulation of
the air flow (Charanthimath, 2014)
Good quality material should be used for
construction
Fire detection alarm system
Good quality paint and wooden work
Good Interior
Home based automation and intelligence
system

Inclusion of solar system
Design Risks Analysis
The failure mode effect analysis is the process used for analysing the possible risks associated
with the project which can be the cause of the failure for the proposal of product and services.
The FMEA process is used for analysing the customer requirement (Mohmad, 2002). It
focuses on the project functions which are classified as manufacturing, designing, testing,
maintenance, reliability, marketing, sales, and purchasing. The scope management plan helps
in identifying design and processes associated with the construction services and process. It
works in the following procedures:
 Identification of the function associated with the designing and planning to know the
expectation of the customers.
 It is used for specifying the cause of failure which can create the scenario of the risks
associated with the project
 It is used for determining the consequences associated with the process laid down in
construction design. It helps in specifying the potential effects associated with the
construction process.
 The cause analysis tools are used for specifying the root cause of the failure of the
project. The proactive plan can be determined to resolve the potential risks associated
with the construction program.
 The procedures and mechanism are used for identifying the process control
 The critical characteristics are used for specifying safety procedures for government
regulation (Hamzah, 2011).
 The recommended action should be taken to resolve the failure issues associated with
the working of the construction activities and phases.
 Risk priority number is used for identifying the potential failure associated with the
development of the working program
S.no Area identification Analysis of the
failure mode and
the failure cause
Effects of failure
on the local and
the higher level
Remarks and
detection
method used for

failure
.1. Risks associated with the
construction of the house
and its associated sub-
system
Variation in the
occurrence of
quantities and
cost related with
the activities
Incompletion in
the construction
design
The technical
data is not
appropriately
collected
Designing of the
changes in the
substructure of
the construction
unit
Changes in the
design of the
ground work
Changes in the
cost associated
with the
variation of
resources
available
Reviewing the
construction
activities and
their delivery
Designing of the
working
substructure
model
Survey of the
location
2. Installation of the electrical
and IT equipment
Work inflation
associated with
the cost
Tender of
services
associated with
the design
unavailability
Introduction of
the new working
criteria for
increasing the
efficiency of the
work flow
Delay in the
working process
due to the
resource
unavailability or
over budgeting
of the
construction
process.
Designing of
services with the
management of
resources
available to
carry out the
particular
activities.
The estimation
of the resources
required should
be done
accurately
Working and
managing of the

critical
estimation
3. Installation of the
mechanical processes
Introduction of
the new
elements in the
working process
of the
construction
activities
The effect of the
installation of
the new
processes can be
seen on the over
budgeting of the
project
Inadequacy in
the contingency
program
Designing of the
services
according to the
availability of
the resources
Estimation of
the working
structure and the
services design
4. Completion of the
construction activities
Changes in the
requirement
specification
plan
Initiation of the
project is
irrelevant
according to the
poor
specification
plan
Introduction of
the new work
item in the
construction
design phase
Issues
associated with
the procurement
planning phase
Overrunning of
the project
related with the
finishing of the
delivery process
Documentation
required for
finishing the
construction
processes
Matching and
checking of the
definition of
scope specified
by the project
manager

4. Part 4 Supplier Selection and evaluation
Identification of the components, elements, and parts:
Component and Elements associated with the
construction program
Description
Location of the site The visiting of the physical location helps in
analysing the availability of the hospital, and
market area near the location.
Analysis of the neighbourhood area The street lighting and architectural pattern
should be taken under consideration.
Size and zone area The verification of the zone helps in
verifying the site boundaries for managing
the criteria of parking areas and site coverage
areas.
Required infrastructure Physical boundaries should be developed for
the infrastructure
Physical features of the location Topographical features of the location should
be undertaken
Man Made features Designing of the construction activities with
the use of building material cement, bricks,
and concrete.
Sensory system Sensory system is used for deploying home
based automation and intelligence system
Utilization of human resources Human resources are used for managing the
information required for developing the
construction plan for the house
Maintenance of building material cement,
bricks, and concrete
Designing of the construction activities with
the use of building material cement, bricks,
and concrete.
Circulation Association of the roads and other
infrastructure required for development of
the house

Developing the supplier selection criteria
 Identification of the supplier: The opinion of the stakeholders should be taken for
selecting the supplier in implying different functions associated with the completion
of the construction program. The focus should be given on purchasing and marketing
functions. The supplier selection process is used for measuring the quality of the raw
materials. The supplier should provide good quality service to the customers,
commitment related to project delivery, responsiveness associated with the reliability
of the project, and processes used for resource saving program.
 Accountability of the performance of the supplier: The assessment program is used
for measuring the supplier management process for identifying the multiple stages
associated with the deployment of supplier relationship.
 The auditing program is used for analysing the positive and negative trends associated
with the supplier management process.
 Optimizing the feedback of the supplier: The questionnaire is used for collecting the
feedback from the participating unit of the selection of the supplier.
 The certification should be provided for clearing the positive performance provided
by the supplier. The successful performance of the supplier can be measured with the
utilization of the certification.
 The partnership should be effectively managed with the supplier for gaining good
quality product and resources for getting high quality output.
 Previous experience maintained with the supplier
 Sophistication in developing regulatory system
 The tracking of the record for managing the business process
 Assessment of the cost associated with the selection of the supplier.
 Quality of raw material provided by the supplier: It helps in identifying the quality of
raw material provided by the supplier
Constructing and using a supplier selection system
Supplier selection
criteria
Supplier 1 Supplier 2 Supplier 3
Identification of the Name of the supplier Name of the supplier Name of the supplier

supplier 1 proposed by the
majority of the
stakeholders
2 proposed by the
majority of the
stakeholders
3 proposed by the
majority of the
stakeholders
Accountability of the
performance of the
supplier:
It provides the raw
material on time
It provides the raw
material on time
The delay have been
seen in the supply of
the raw material
Auditing program It has taken good
supplier management
process
It has taken good
supplier management
process
The process is not as
expected
Optimizing the
feedback of the
supplier
The reviews of the
other companies is
good
Not so good Worse experience
Supplier Certification It is the certified
supplier
It is not certified
supplier
It is certified supplier
Partnership Good and healthy
relationship with
other parties to
manage the
availability of the
raw material at the
time of deficiency
There is no
partnership exist with
the other supplier to
manage the supply
and demand of the
raw material
Good and healthy
relationship with
other parties to
manage the
availability of the
raw material at the
time of deficiency
Governance
regulatory system
The legal and
political regulation
are followed by the
supplier for
managing the supply
and demand without
any obscure
The legal and
political regulation
are followed by the
supplier for
managing the supply
and demand without
any obscure
Some illegal policies
have been seen in the
working criteria of
the supplier
Tracking of the
record
Good Average Not satisfied
Assessment of the
cost
$ 50,000 $ 48,000 $ 38,000
Quality of raw Best quality raw Good Quality raw Good Quality raw

material provided by
the supplier
material material material
Conclusion
From the above discussion and selection criteria, we have identified that the supplier 1 (Ram
and Son’s) should be chosen for signing the contract for managing the resources on the
construction site for determining and matching the supply and demand associated with the
completion of the construction activities. The supplier 1 is the preferred choice because it has
been analysed that it provides the raw material on time, inclusion of good supplier
management process, certified supplier, good and healthy relationship with other parties to
manage the availability of the raw material at the time of deficiency, and the legal and
political regulation are followed by the supplier for managing the supply and demand without
any obscure. It has been seen that the cost of the contract is highest for the supplier 1 but he is
capable of providing good quality raw material therefore the privilege is not given to the
associated cost.
5. Part 5 Statistical Process control
Identifying the processes:
The evaluation of the performance helps in analysing the strategic action plan for selecting
the marketing strategies for the development of the construction of the house. The Statistical
processes control involved in the development of the construction of a house are described in
the table below:
Statistical process control Description
Management of Construction design The development of the 3D model which are
used for developing the visualization of the
construction of a house according to the
requirement specified by the customers
Process required for the scheduling of
activities
Creation and assignment of priority for the
management of tasks
Online tracking of the processes

Changes required in the working plan of the
employees
Notification passes to the working
employees.
Processes used for material management Tracking and identifying the balance between
the supply and demand for managing the free
flow of activities for the completion of the
project.
It helps in identifying the equipment required
at the construction proactively for managing
the flow of resources
Tracking of the working employees Checking the efficiency of the working
employees. It helps in identifying
unauthorised access of roles and
responsibilities by the working employees
Program for quality control The inspection of the physical site helps in
managing the quality standards for
determining the quality of the outcome of the
construction program. The project plan
should be updated according to the changing
requirement of the customers
Processes used for control management The checklist of the customer requirement
should be taken under consideration for
managing
Processes used for performance management The progress of the team members should
monitored and periodically check for
upgrading the skills of the working
employees.
Processes used for documentation
management
The proper documentation should be
developed for reviewing and editing in the
construction processes for the amendment
according to the change in the requirement

specification plan.
Construction of the SPC chart
The following chart shows the carryover of the construction activities for determining the
flow of processes required to complete with in the specified time:
6. Part 6: Problem Solving
Identification of problems and use of problem solving tools
Categories of the risks Types of risks
Cost associated risks Tight scheduling of the project activities
Variation in the construction design phase
Unsuitable planning used for managing the
construction program
Occurrence of chaos and conflicts in the
working employees
Inflation in the prices of the construction
units and the resources required for
completion the process

Incompletion in the approval of activities
Inadequacy in the completion of program
scheduling procedures
Risks associated with the time management
plan
Inefficiency in the project schedule
Government restriction and inflation
Unavailability of the resources
Variation in the construction design phase
Unsuitable planning used for managing the
construction program
Risks related with the quality program Inefficiency in the development of the quality
standards
Occurrence of variation in the construction
design
Inadequacy in the coordination of activities
Competency in the management of the
subcontractor processes
Risks associated with the environment Noise pollution caused by construction
activities
Air pollution caused by construction
activities
Inefficiency in the administrative policies
Inadequacy in the construction schedule
Risk associated with the safety procedures Safety standards and policies are not given
preference
Inefficiency in the development of safety
procedures
Clean and healthy environment is not
provided to the labour
Tight activity schedule for the labour
Incentives are not given to the labour for
motivation
Communication platform is not managed
properly
Inefficiency in the use of quality standard

equipment for carrying out construction
activities
Occurrence of chaos and conflicts in the
working employees
Grievance management system is not
properly laid down
Construction and making use of problem solving tools
The risks associated with the development of the house can be minimized to a high extent by
decreasing the complexity of the project and delivering the project within approved cost and
time (Maul, 2011). The two tools used for managing the risks associated with the project are
process flow analysis and fault tree analysis.
Process flow analysis: The process used for managing the risks is composed of five phases
which are categorised as risks identification phase, risks analysis phase, acceptance of risks,
risk mitigation plan and control, and evaluation of the on-going process. The following
diagram shows the methodology used for overcoming the risks associated with the project:
Fault tree analysis: The fault tree analysis is used for handling the cause of failure associated
with the deployment of process functionality (Netscher, 2015). The identification of the
failure helps in developing the proactive plan for the management of failure. The focus

should be given on the root cause analysis of the processes associated with the cause of
failure. The investigation helps in managing the complaints associated with the working of
the employees.
Fault Tree analysis
Risks associated
with the
construction of
the house and its
associated sub-
Installation of the
electrical and IT
equipment
Installation of the
mechanical
processes
Completion of the
construction
activities
Variation in the
occurrence of
quantities and
cost related with
the activities
Incompletion in
the construction
design
The technical
Work inflation
associated with
the cost
Tender of
services
associated with
the design
unavailability
Introduction of
the new elements
in the working
process of the
construction
activities
Changes in the
requirement
specification plan
Initiation of the
project is
irrelevant
according to the
poor
specification plan

7. Conclusion
In this paper, we are able to identify the contribution of risks analysis and stakeholder
engagement for the successful completion of the project. This project works in the
development of activities which can effectively manage the efficiency of the project to be
completed within allocated budget and time. The development fault analysis tree helps in
identifying the cause of fault and failure in the early stages of the project development life
cycle which helps in reducing the risks associated with the processes during the deployment
of construction activities. The prototype model should be developed which is comprised of
space, environmental factors, and others. All the desirable and must have quality should be
taken under consideration. The inspection of the physical site helps in managing the quality
standards for determining the quality of the outcome of the construction program. The project
plan should be updated according to the changing requirement of the customers. The quality,
planning and analysis tools are used for determining the consequences associated with the
process laid down in construction design. It helps in specifying the potential effects
associated with the construction process. It has been seen that the quality and planning
standards helps in managing the barriers associated with the environment and the inclusion of
new trends and policies.
8. References
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Charanthimath, B. (2014). Total Quality management. 1st. ed. [ebook] [Accessed 28 Sep.
2017]

Chim, R. (2012). Juran’s quality planning and analysis for enterprise quality. 1st. ed.
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Hamzah, N. (2011). The importance of design process on house quality. 1st. ed. [ebook]
[Accessed 28 Sep. 2017]
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