Quality Systems in IT Assignment PDF

Running head: QUALITY SYSTEMS IN IT
Quality Systems in IT
Name of the Student
Name of the University

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Table of Contents
Task 1: Quality Assurance 2
ISO 31000 and ISO 9001: 2
Risk Assessment: 4
Quality Assurance Practices: 5
Task 2: Standard Quality Control Documentation 6
Questionnaires: 8
Interview Transcript: 9
Task 3: Project Management Tools 11
System Development Life Cycle: 11
Gantt Chart: 11
CPM: 14
PERT: 15
References: 17

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Task 1: Quality Assurance
ISO 31000 and ISO 9001:
Risk management refers to the procedure that is underpinned by several principles. In
addition to that, the risk management process is supported by a specific structure, adequate
enough to integrate the enterprise objectives and environment of external context. It is essential
to note that success of the project management process is directly proportional to the risk in the
project of UK Library System Development remaining in the organization. The risk management
approach is taken for delivering outputs in additional with compliance to appropriate governance
perquisites of UK Library System Development. In 2004, the Committee of Sponsoring
Organizations of the Treadway Commission introduced an Enterprise Risk management
standard. Based on this standard, the committee again, in 2009, published standard named ISO
31000. This standard guides the organization to implement the risk management approach
organization wide (Brogan and Galata 2015). In ISO 31000, the framework of risk management
is implemented first. Based on this framework, the whole risk management of UK Library
System Development is implemented. The framework is not for supporting the risk management
framework rather it must be viewed as the risk management (Batuwangala et al. 2017). The risk
management framework is not designed by following the ISO 31000 standard, rather it is
depended on the risk architecture, risk protocol for the organization and risk strategy that
organization wants to follow.
The risk management framework of UK Library System Development would be
consisting of risk identification, risk analysis, risk evaluation and risk treatment. In the risk
identification, the risks will be identified. Moreover, the nature of the risk will be recognized in

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this section too. The consequence of the risk investigation can be utilized to deliver a risk profile
that gives a rating of noteworthiness to each risk and gives a device to organizing risk treatment
endeavors. This positions the relative significance of each distinguished risk (Brogan and Galata
2015). This procedure enables the risks to be mapped to the business zone influenced, depicts the
essential control instruments set up and shows where the level of interest in controls may be
expanded, diminished or divided in terms of UK Library System Development. The ISO 31000
standard present the risk treatment process as the approach of choosing a risk and developing a
risk control measurement for the risk. The risk control or mitigation strategies within the project
of UK Library System Development can be risk avoidance, acceptance, financing or many
others. The standard guides the organization to implement the risk as per the applicable law for
achieving compliance.
Seven quality management principles are demonstrated in the ISO 9001.These principles
are customer focus, leadership, engagement of people, process approach, improvement,
evidencebased decision making and relationship management. In order to certifying to ISO 9001,
there is not specific obligation (Korenko et al. 2015). Only it is required to understand that the
certification should bring some meaning to the organization. For the selected project, the
customer focus, leadership, process approach, evidence based decision making and leadership
principles are appropriate.
i. Customer Focus: The business analyst and project manager of UK Library
System Development project will attend meeting and interview several end users
or audience of the final product. This way they can identify the needs of the end
users from the system. The project manager must be able to not only attract the
end users but also maintain their confidence.

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ii. Leadership: The project manager of UK Library System Development along with
the project sponsor define the aims and objectives of the project. These aims and
objectives guides the project from the beginning to the end. The project manager
will carry out the act of leadership in the project to ensure everyone understand
what is needed to be achieved and everyone works in the right way.
iii. Process Approach: The project manager of UK Library System Development
defines the activities which functions for aching a goal. These processes or
activates are interconnected and have different objectives to fulfill (Shaari et al.
2015). Different team members can be responsible for executing different works.
iv. Evidence Based Decision Making: The ISO 9001 will ensure that the decision
making process within the selected project is made based on raw data and
findings.
Risk Assessment:
Financial Risk: It is among the high priority risk types regarding the selected project.
The financial risks occur because of the movements in the market. The movements in the market
is able to integrate host of factors. The financial risk can be of four types such as market risk,
credit risk, liquidity risk an operational risk (Marcelino et al. 2014). In the selected project,
online library system implementation, the operational risk can occur. This risk can occur due to
issue in managing the project or failure in technology. In order to manage the operational risk,
the project manager will implement proper control methods. All the activities will be closely
monitored. The project manager will inform the stakeholders if any issues occurs and mitigate
issue immediately.

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Project Risk: The project risk can be schedule risk, cost risk, governance risk and many
more. For the selected project, the schedule risk has the most potentiality to occur. The schedule
risk occurs due to inappropriate risk scheduling in the planning phase. The project manager is
responsible for handling this risk (Turner 2016). It can happen due to inadequate time allocation
to each of the activities associated with the project. The project manager must identify the needs
of the activities and its complexity level. Based on the collected data, the schedule of the project
will be developed.
Legal Risk: This risk rises due to regulatory and legal obligations. This risk includes
contracts made with various contractors and suppliers. Various commercial contracts integrate
provisions associated with the alteration in the risk laws. These changes are often neglected by
the organization or project manager (Dwivedi et al. 2015). In order to be ready for handling
risks, the project manager and client organization needs to be assessing all the legal implications
applicable to the project and abide by the law.
Disaster Risk: Disaster risks are very essential for the selected project. The project
manager will implement various approaches within the risk assessment framework for mitigating
the disaster risks (Silvius and Schipper 2014).
Quality Assurance Practices:
Budget: In order to control the budget of the project, the project manager will understand
the true requirements and wants of the stakeholders from the project. The project manager must
collect data from the stakeholders through information collection approaches (Sowunmi et al.
2016). This information will be examined properly to understand their needs. The selected
project may face various issues and challenges. Considering this fact, the project manager will