ISO 9001 Quality Management System Standard | Report

Running head: ISO 9001 QUALITY MANAGEMENT SYSTEM STANDARD
ISO 9001 QUALITY MANAGEMENT SYSTEM STANDARD
Name of the student:
Name of the university:
Author Note:

ISO 9001 QUALITY MANAGEMENT SYSTEM STANDARD1
Table of Contents
1. Introduction............................................................................................................................2
2. Origin.....................................................................................................................................2
3. Definition and Levels.............................................................................................................3
3.1. CMM’s Five Maturity Levels of Software Processes.....................................................4
4. Implementation......................................................................................................................5
4.1. Competitive Advantages.................................................................................................6
4.2. Key to Global Markets....................................................................................................7
5. Philosophy..............................................................................................................................8
6. Benefits..................................................................................................................................9
7. Challenges............................................................................................................................10
References................................................................................................................................11

ISO 9001 QUALITY MANAGEMENT SYSTEM STANDARD2
1. Introduction
Ic and Yurdakul (2019) states that, developed by the community of the International
Organization for Standardization (ISO), the ISO 9001 series of standards is a quality
management approach that is responsible for promoting sustainable trade in the various
organizations worldwide. The ISO 9001 (Quality Management System – Requirements) is
widely used by the organizations to demonstrate the fact that they manage their business
processes by maintaining the quality of their services as well as their products and provide
confidence to their customers regarding the same. This standard quality of approach helps
them to meet customer satisfaction consistently as well as the applicable regulatory
requirements.
The focus of ISO 9001 series of standards is to improve the processes continuously in
the organization that will help them to gain customer satisfaction as well as a goodwill in the
market amongst its competitors. According to Shaharudin et al. (2018), the organization will
internally benefit at large following ISO 9001 standards because increased profitability in the
market will lead to job satisfaction amongst the employees by salary increment, enhanced
morale support and so on. Thus, the ISO 9001 standards specialises on improvement of the
processes within the organization that will eventually help them to meet the standard quality
of their services and products and a consistency in their deliverable outcomes.
2. Origin
The development of the ISO standards happened to be the brainchild of the technical
committees that comprised of national delegates from various industries, business experts and
responsible stakeholders from government and other reputed organizations. Before the
development of the ISO 9001 series of standards, the ISO 9000 series existed in the business
industry that comprised of certain regulatory standards of the processes, products and

ISO 9001 QUALITY MANAGEMENT SYSTEM STANDARD3
services. As stated by Fonseca and Domingues (2017), the concern of ISO 9000 was widely
distributed on various aspects such as customer focus, involvement of people, management of
business, implementing effective changes, improving the existing operations and so on. Since
huge areas were covered in ISO 9000 series, the organizations lost their primary focus on
providing efficient customer services by improving the service and product quality on their
end.
Previously, the organizations by following ISO 9000 standards used to patch over
their weak points before annual meetings in the conferences and never bothered about
attending the concerning issues that existed within their internal processes. According to
Kansal, Singhal and Khurana (2017), since the inception of the family of ISO 9001 series of
standards, the organizations understood the importance of improving their business processes
to a certain standard that will help them to gain quality in their products easily. Improved
processes in a business will lead to quality solutions and an increase in the customer base for
the organizations. Hence, the rise in ISO standard from 9000 to 9001 helped the organizations
to focus on continuous improvement in the internal operations.
3. Definition and Levels
The Capability Maturity Model (CMM) is a business model that is incorporated by
the US government that specifically focuses on the evolution of the software developmental
process of an organization. The Software Engineering Institute (SEI) developed the model of
CMM being sponsored by Department of Defence in United States in their research and
development centre and promoted it in the business industry for effective improvement in the
business processes. Abuhav (2017), states that the CMM model that was established in 1984
aims to detect the software engineering issues and address them significantly by
incorporating software engineering methodologies in particular. SEI was determined to