Quasar Communications Case Study: Changes Needed for Effective Project Management | Desklib

The paper reflects on the organization Quasar Communications, Inc. and the changes needed for effective project management. It discusses change request analysis, change details in project management processes, integrated change control, and justifications for the required changes.

Running head: PROJECT MANAGEMENT
Case Study-Quasar Communications, Inc.
Name of the Student
Name of the University
Author’s Note

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Executive Summary
The paper mainly reflects on the organization “Quasar Communication Inc.” which is
considered as the world’s largest communication company that generally employs 340 staffs
and 200 engineers. The organization utilizes functional organization staffs for managing the
projects and as a result the project manager has very much little authority in managing project
and as a result they face number of issues and problems. It is found that in order to resolve
the issue, the paper discusses on the changes that are needed within the organization. The
paper analyzes the required changes and identifies the changes within the processes as well as
project management cycle. The paper also elaborates the integrated change control and
provides proper justification on the changes that are required.

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Table of Contents
Introduction................................................................................................................................3
1. Change request analysis.........................................................................................................3
2. Change details in project management processes and each stage of the project lifecycle.....4
3. Integrated change control.......................................................................................................6
4. Justifications to the required changes that occur....................................................................8
Conclusion..................................................................................................................................9
References................................................................................................................................10

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Introduction
The paper mainly focusses on the organization “Quasar Communication Inc. “which
is a thirty-year-old largest communication company. The organization utilizes functional
structure and as a result the project manager plays a minor role within the project for handling
the projects whereas the marketing, production, finance as well as accounting department
have strong responsibilities as well as roles. It is identified that due to this structure, the
project managers face number of difficulties. In order to resolve the issue, the project
managers want to makes changes within the structure of the organization. It is found that in
this report proper discussion is undertaken on change request analysis, change details in
project management processes as well as integrated change control. Moreover, the paper also
provides proper justifications for the needed changes.
1. Change request analysis
The paper mainly reflects on the organization “Quasar Communication Inc.” which is
considered as the world’s largest communication company. It is found that the organization
utilizes functional structure according to which the project managers generally plays a minor
role within the company whereas the marketing, finance, HR, accounting as well as
production team plays a strong role as well as responsibilities than the project management
group (Kerzner & Kerzner, 2017). In order to manage the projects quite successfully, it is
very much necessary to utilize strong matrix organization structure. The change request for
changing the organizational structure within the organization “Quasar Communication Inc” is
considered to be valid as well as helpful for the project stakeholders in order to undertake the
work of the project successfully.
It is found that changes from functional organizational structure to Strong matrix
organizational structure is needed so that the project managers can be provided with high

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authority, resources, availability as well as proper control on the project budget so that the
projects can be successfully managed (Kerzner, 2017). In addition to this, the vice president
wants to make changes within the facility of accessing data and information by providing
proper access of the critical information for making proper decisions within the project which
was blocked earlier from other departments including the accounting as well as finance
department (Serra & Kunc, 2015). It is found that this change is generally needed in order to
make decision-related with the project properly by assessing the data and information quite
effectively. In addition to this, the vice president of the organization also wants to make
changes within the interference of customer engagement.
It is analyzed that while undertaking the changes within the organization it is very
much necessary to make the adoption analysis on the project life cycle framework
successfully for getting better as well as proper project output (Butt, Naaranoja & Savolainen,
2016). In addition to this, it is identified that the risks that are associated with the change
acceptance must be realized at the proper time so that the change requests are helpful in
getting proper outcomes of the projects.
2. Change details in project management processes and each stage of the
project lifecycle
It is found that in order to make the change management procedure successful, it is
very much necessary to undertake proper adoption analysis on the entire transition procedure
that is required to be committed for getting better output from the project. Thus, the changes
that are required in the project management processes as well as in each stage of the project
management lifecycle are generally elaborated below:

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Adoption of an acceptable number of staffs: It is very much necessary to adopt an
acceptable number of staffs within the organization for effectively managing the day to day
operations of the organization (Doppelt, 2017).
Proper management: Proper management system is generally needed in order to
make sure that the performance that is related to the activity of the project can be successfully
managed. Moreover, the work associated with the project can be completed quite
successfully.
Measurement of goals: It is found that is very much necessary to measure the goals
in order to ensure the viability of the new processes and for managing the operations of the
project quite effectively so that the goals of the project can be achieved (Kuipers et al., 2014).
Proper support system: It is necessary to have an appropriate support system in
order to provide appropriate assistance in context to performance change management so that
the changes that are needed can be done quite effectively.
Better performance making: It is quite necessary to make better performance
measures as well as improvement on the timelines of the project in order to minimize the
chances of internal conflicts between the various departments of the organization. In addition
to this, it is found that better performance making also assists in finishing the project
activities quite effectively without facing any type of conflicts (Van der Voet, 2014).
Changing ideas: It is very much important to allow changes within the ideas so that
proper innovation can be reflected within the performance of the team so that the work
associated with the project can be managed quite effectively. Moreover, proper facility of
rewarding is also helpful in achieving an excellent performance of project work.

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Constant review: It is necessary to review the project management process quite
effectively as well as on a regular basis in order to perform the change management within
the project quite successfully (Verhulst & Lambrechts, 2015).
Conducting acceptance: The adoption assessment, as well as conduct acceptance, is
generally considered to be very much crucial for realizing the importance of change as well
as project team operation within the entire changed environment.
3. Integrated change control
The key focus of the integrated change control is helpful in measuring the impact of
the changes on all the project limitations. It is found that changes within any of the project
can generally be requested during the entire course of the project during the project execution
as well as monitoring phase of the project (Lines et al., 2014). It is quite necessary to execute
all the changes within the project. It is found that in the integrated change control, the
changes are generally accepted as well as rejected on the basis of an impact as well as
evaluation.
It is found that the changes that are b requested by the head of the department are
generally allowed after discussing the impact of the proposed changes on the project, cost,
quality, risks as well as resources of the project (Matos Marques Simoes & Esposito, 2014). It
is found that in this project, there are two prerequisites are helpful in measuring the impact of
the changes that are generally requested:
Proper project management plan with proper realistic baseline: It is found that
with the help of the proper project management plan, the project manager can be able to
identify the impact of the changes within the organizational structure (Ziemba & Oblak,
2015). It is found that with the changes in the organizational structure, the roles of the
project stakeholders generally change and therefore the resources that are associated with the

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project activities also change. Thus, it is found that with the help of proper schedule the
changes within the organizational structure can be reflected quite successfully.
Complete project scope: It is found that the change in scope of the project helps in
revealing the impact of changes on the project. It is identified that the changes within the
scope of the project generally reflects that the change within the organizational structure is
very much helpful.
Moreover, it is identified that in order to control the changes within the project, the
project manager must adopt the steps that are generally elaborated below:
Identification of requirements: The requirements of the project must be initially
identified so that it would be helpful in controlling the changes that are required to be done
within the entire project (Ramos et al., 2015). Moreover, it is found that proper identification
of project requirements avoids changes and allows to complete the entire project within the
expected budget and time.
Identification of risks: It is found that the identification of all the risks that are
mainly associated with the project generally assists in controlling changes that are generally
needed within the project. It is found that due to the identification of risks, it is very much
necessary to manage the risks by adopting proper risk mitigation strategies within the project
so that the risks can be easily identified and the changes within the project can be controlled
easily.
Establishing proper costs and time factors: It is very much necessary to establish
proper cost as well as time factors for controlling the changes within the project. It is
identified that if the manager treats both costs as well as time as the constraint then it is quite
difficult to make changes within the entire project (Bradley, 2016).

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Establishing change management procedure: Establishing proper change
management procedure helps in managing the changes effectively so that the changes within
the project can be controlled effectively.
Identification of clear roles and responsibilities: It is found that identification of
proper roles and responsibilities among the stakeholders who are generally involved in
approving the changes are necessary so that the changes can be successfully controlled.
4. Justifications to the required changes that occur
The changes that are required within the organization Quasar Communications, Inc.
with appropriate justification are properly elaborated below:
Changes in the organizational structure: It is found that there is a need to change
the functional organization structure to strong Matrix organisational structure. The
change is mainly required as with the help of the strong matrix structure
of the organization, the project managers from different groups can be
able to get proper authority, high resource availability as well as
controlling the budget of the project so that the project can be finished
successfully within the expected budget and time (Kuipers et al., 2014). With
the help of the matrix organizational structure, the authority of a
functional manager generally flows downwards and the authority of the
project manager generally flows sideways. It is found that this structure,
the employees of the organization needs to report to the managers of the
project (Butt, Naaranoja & Savolainen, 2016). It is identified that with the help of
the changes within the organization structure, the project managers of the
organization would not face difficulties and as a result, the problem that is
associated with the project management can be resolved quite effectively.

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Providing access: It is found that it is necessary to provide access to the information
and details of different departments including finance as well as accounting department so
that the decision that is associated with the business can be made successfully (Verhulst &
Lambrechts, 2015). It is found that in order to make a proper decision related to the business,
it is very much necessary for the stakeholders of the organization to have proper details as
well as information related to both the finance as well as accounting department of the
organization.
Interference in customer engagement: It is necessary to have interference of
customer engagement due to other departments including marketing rather than the project
management responsibility for proper management (Ziemba & Oblak, 2015). It is necessary
to change the interference of the customer engagement so that the projects that are generally
undertaken can be completed successfully within the expected time and budget with the help
of all the departments of the organization rather than depending only on the responsibility of
project manager in context to proper management.
Conclusion
It can be concluded from the entire assignment that it is very much necessary to
change the organizational structure of the organization to strong Matrix organisational
structure so that the project managers of the organizations are assigned
with proper authority, responsibility as well as power of managing cost
and time of the project. This will further helpful in managing the project
effectively without creating any problem. Moreover, it is identified that the
paper also analyzes other types of changes that are required. In addition
to this, proper discussion on the integrated change control is done with
appropriate justification on the required changes that are needed.

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References
Bradley, G. (2016). Benefit Realisation Management: A practical guide to achieving benefits
through change. Routledge.
Butt, A., Naaranoja, M., & Savolainen, J. (2016). Project change stakeholder
communication. International Journal of Project Management, 34(8), 1579-1595
Doppelt, B. (2017). Leading change toward sustainability: A change-management guide for
business, government and civil society. Routledge.
Kerzner, H., & Kerzner, H. R. (2017). Project management: a systems approach to planning,
scheduling, and controlling. John Wiley & Sons.
Kerzner, H. (2017). Project management metrics, KPIs, and dashboards: a guide to
measuring and monitoring project performance. John Wiley & Sons.
Kuipers, B. S., Higgs, M., Kickert, W., Tummers, L., Grandia, J., & Van der Voet, J. (2014).
The management of change in public organizations: A literature review. Public
administration, 92(1), 1-20.
Lines, B. C., Sullivan, K. T., Smithwick, J. B., & Mischung, J. (2015). Overcoming
resistance to change in engineering and construction: Change management factors for
owner organizations. International Journal of Project Management, 33(5), 1170-
1179.
Matos Marques Simoes, P., & Esposito, M. (2014). Improving change management: How
communication nature influences resistance to change. Journal of Management
Development, 33(4), 324-341.

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Ramos, T. B., Caeiro, S., Van Hoof, B., Lozano, R., Huisingh, D., & Ceulemans, K. (2015).
Experiences from the implementation of sustainable development in higher education
institutions: Environmental management for sustainable universities. Journal of
Cleaner Production, 106, 3-10.
Serra, C. E. M., & Kunc, M. (2015). Benefits realisation management and its influence on
project success and on the execution of business strategies. International Journal of
Project Management, 33(1), 53-66
Van der Voet, J. (2014). The effectiveness and specificity of change management in a public
organization: Transformational leadership and a bureaucratic organizational
structure. European Management Journal, 32(3), 373-382.
Verhulst, E., & Lambrechts, W. (2015). Fostering the incorporation of sustainable
development in higher education. Lessons learned from a change management
perspective. Journal of Cleaner Production, 106, 189-204.
Ziemba, E., & Oblak, I. (2015). Change management in information systems projects for
public organizations in Poland. Interdisciplinary Journal of Information, Knowledge
and Management, 10, 47-63.