Change Management for Quasar Communications, Inc.

This report discusses the change management procedure for Quasar Communications, Inc. and analyzes the impacts of changes on project properties such as cost, schedule, resources, and scope. It recommends the use of automated tools for project selection and performance tracking and provides a detailed analysis of eight change requests. The report also discusses the preferred approach for implementing the recommended changes and the budget and time impacts of the changes.

Quasar Communications, Inc.
Change Management
10/12/2018

Change Management
Table of Contents
Introduction...........................................................................................................................................2
Change Request Analysis......................................................................................................................2
Change Request 1..............................................................................................................................2
Change Request 2..............................................................................................................................3
Change Request 3..............................................................................................................................5
Change Request 4..............................................................................................................................6
Change Request 5..............................................................................................................................8
Change Request 6..............................................................................................................................9
Change Request 7............................................................................................................................11
Change Request 8............................................................................................................................12
Change Details in Project Management Stages & Project Life Cycle..................................................13
Impacts of the Changes........................................................................................................................14
Integrated Change Control...................................................................................................................14
Conclusion & Justification on the Recommended Change..................................................................14
References...........................................................................................................................................15
1

Change Management
Introduction
Change Management is one of the essential areas of project management. The change
management procedure for Quasar Communication Inc. organization is included in the report.
Change Request Analysis
The organization that is selected for recommending and analysing the changes is Quasar
Communications, Inc. There are small, large, R&D, and capital equipment projects that are
carried out in the organization. The change that has been analysed to the projects running in
the organization is in terms of the introduction of automation in the area of performance
tracking and project selection procedures. The use of automated tools will enhance the
accuracy of the operations. The occurrence of the change will have direct implications on the
project properties, such as cost and schedule along with resources and scope. The change will
be necessary because the selection of irrelevant projects would have caused negative impacts
on the organization (Khamaksorn, 2016).
Change Request 1
1. Basic Information around the change request that is placed
Organization Name &
Project Type
Quasar Communications, Inc.
Research & Development Projects
Nature of
Change
Automated selection of the projects
Change Requested by R&D Analyst Contact
Information
Phone/Email Address
Brief description
of change
The use of automated tools in the area of project selection will allow adequate and
relevant selection of the R&D projects capable of providing increased revenues and
profits.Request Raised
on
12th October 2018 Request to be
Completed By
1st December 2018
Priority of Handling the
Change
Insignificant Low Moderate High
Reasoning
for the
change
request
The R&D projects that are currently carried out are manually selected that does not
include detailed analysis of the costs, benefits, and expected revenues. The use of
automated tools will enhance the adequacy of the projects selected.
2

Change Management
Additional Comments There shall be use of BI tools and Big Data techniques for advanced analytics.
2. Detailed analysis of the change requested
Organizational
Strategy &
Decision Making
Impact
The organization will be able to select the projects in an adequate manner as
per the maximum benefits provided by the project. The prioritization of the
projects will also be done accordingly (Al-Freidi, 2015).
Budget Impact $100,000 for training, development, maintenance, planning, and resources. It will include
the cost of implementation as $5,000.
Schedule/Time
Impacts
6 months
Preferred Approach Use of Project Management Body of Knowledge for implementation of the requested
change in a phased manner.
Analysis By Project Manager Date: 13th October 2018 1
5
/
3. Decision Made on the Change
Approval Status Authorized Amendments
Proposed
Not Approved Addit
ional
Informat
ionReason for the
status
The change requested will lead to enhanced revenues and benefits to the company and
competitive edge in the market
Change to be
Managed by
R&D Project Manager
Approval By CEO of the Organization Date 15th October 2018
3

Change Management
Change Request 2
1. Basic Information around the change request that is placed
Organization Name &
Project Type
Quasar Communications, Inc.
Small Customer Projects
Nature of
Change
Automated selection of the projects
Change Requested by Small Customer Project Analyst Contact
Information
Phone/Email Address
Brief description
of change
The use of automated tools in the area of project selection will allow adequate and
relevant selection of the small customer projects capable of providing increased revenues
and profits.Request Raised
on
12th October 2018 Request to be
Completed By
1st December 2018
Priority of Handling the
Change
Insignificant Low Moderate High
Reasoning
for the
change
request
The small customer projects that are currently carried out are manually selected that
does not include detailed analysis of the costs, benefits, and expected revenues. The use
of automated tools will enhance the adequacy of the projects selected.
Additional Comments There shall be use of BI tools and Big Data techniques for advanced analytics.
2. Detailed analysis of the change requested
Organizational
Strategy &
Decision Making
Impact
The organization will be able to select the projects in an adequate manner as
per the maximum benefits provided by the project. The prioritization of the
projects will also be done accordingly (Bannazadeh, Zomorodian & Maghareh,
2013).
Budget Impact $100,000 for training, development, maintenance, planning, and resources. It will include
the cost of implementation as $5,000.
Schedule/Time
Impacts
6 months
Preferred Approach Use of Project Management Body of Knowledge for implementation of the requested
change in a phased manner.
4

Change Management
Analysis By Project Manager Date: 13th October 2018 1
5
/
3. Decision Made on the Change
Approval Status Authorized Amendments
Proposed
Not Approved Addit
ional
Informat
ionReason for the
status
The change requested will lead to enhanced revenues and benefits to the company and
competitive edge in the market
Change to be
Managed by
Small Customer Project Manager
Approval By CEO of the Organization Date 15th October 2018
Change Request 3
1. Basic Information around the change request that is placed
Organization Name &
Project Type
Quasar Communications, Inc.
Large Customer Projects
Nature of
Change
Automated selection of the projects
Change Requested by Large Customer Project Analyst Contact
Information
Phone/Email Address
Brief description
of change
The use of automated tools in the area of project selection will allow adequate and
relevant selection of the large customer projects capable of providing increased revenues
and profits.Request Raised
on
12th October 2018 Request to be
Completed By
1st December 2018
Priority of Handling the
Change
Insignificant Low Moderate High
Reasoning
for the
change
request
The large customer projects that are currently carried out are manually selected that
does not include detailed analysis of the costs, benefits, and expected revenues. The use
of automated tools will enhance the adequacy of the projects selected.
Additional Comments There shall be use of BI tools and Big Data techniques for advanced analytics.
5

Change Management
2. Detailed analysis of the change requested
Organizational
Strategy &
Decision Making
Impact
The organization will be able to select the projects in an adequate manner as
per the maximum benefits provided by the project. The prioritization of the
projects will also be done accordingly.
Budget Impact $100,000 for training, development, maintenance, planning, and resources. It will include
the cost of implementation as $5,000.
Schedule/Time
Impacts
6 months
Preferred Approach Use of Project Management Body of Knowledge for implementation of the requested
change in a phased manner.
Analysis By Project Manager Date: 13th October 2018 1
5
/
3. Decision Made on the Change
Approval Status Authorized Amendments
Proposed
Not Approved Addit
ional
Informat
ionReason for the
status
The change requested will lead to enhanced revenues and benefits to the company and
competitive edge in the market
Change to be
Managed by
Large Customer Project Manager
Approval By CEO of the Organization Date 15th October 2018
Change Request 4
1. Basic Information around the change request that is placed
Organization Name &
Project Type
Quasar Communications, Inc.
Capital Equipment Projects
6

Change Management
Nature of
Change
Automated selection of the projects
Change Requested by Capital Equipment Project Analyst Contact
Information
Phone/Email Address
Brief description
of change
The use of automated tools in the area of project selection will allow adequate and
relevant selection of the capital equipment projects capable of providing increased
revenues and profits.Request Raised
on
12th October 2018 Request to be
Completed By
1st December 2018
Priority of Handling the
Change
Insignificant Low Moderate High
Reasoning
for the
change
request
The capital equipment projects that are currently carried out are manually selected that
does not include detailed analysis of the costs, benefits, and expected revenues. The use
of automated tools will enhance the adequacy of the projects selected.
Additional Comments There shall be use of BI tools and Big Data techniques for advanced analytics.
2. Detailed analysis of the change requested
Organizational
Strategy &
Decision Making
Impact
The organization will be able to select the projects in an adequate manner as
per the maximum benefits provided by the project. The prioritization of the
projects will also be done accordingly.
Budget Impact $100,000 for training, development, maintenance, planning, and resources. It will include
the cost of implementation as $5,000.
Schedule/Time
Impacts
6 months
Preferred Approach Use of Project Management Body of Knowledge for implementation of the requested
change in a phased manner.
Analysis By Project Manager Date: 13th October 2018 1
5
/
7

Change Management
3. Decision Made on the Change
Approval Status Authorized Amendments
Proposed
Not Approved Addit
ional
Informat
ionReason for the
status
The change requested will lead to enhanced revenues and benefits to the company and
competitive edge in the market
Change to be
Managed by
Capital Equipment Project Manager
Approval By CEO of the Organization Date 15th October 2018
Change Request 5
1. Basic Information around the change request that is placed
Organization Name &
Project Type
Quasar Communications, Inc.
Research & Development Projects
Nature of
Change
Automated Performance Tracking of the project & the resources
Change Requested by R&D Analyst Contact
Information
Phone/Email Address
Brief description
of change
The use of automated tools in the area of performance tracking will provide the detailed
information on the gaps and areas of improvement along with strengths & weaknesses.
Request Raised
on
12th October 2018 Request to be
Completed By
1st December 2018
Priority of Handling the
Change
Insignificant Low Moderate High
Reasoning
for the
change
request
The performance tracking methods currently followed in the projects are manual which
lead to the inability to track the causes behind poor or drop in performance. The use of
automated tools will enhance the performance tracking processes (Cho & Lee, 2015).
Additional Comments There shall be use of BI tools and Big Data techniques for advanced analytics.
2. Detailed analysis of the change requested
8

Change Management
Organizational
Strategy &
Decision Making
Impact
The organization will be able to perform better and will be able to take
decisions on the measures for performance development and improvement.
Budget Impact $100,000 for training, development, maintenance, planning, and resources. It will include
the cost of implementation as $5,000.
Schedule/Time
Impacts
6 months
Preferred Approach Use of Project Management Body of Knowledge for implementation of the requested
change in a phased manner.
Analysis By Project Manager Date: 13th October 2018 1
5
/
3. Decision Made on the Change
Approval Status Authorized Amendments
Proposed
Not Approved Addit
ional
Informat
ionReason for the
status
The change requested will lead to better employee engagement and the avoidance of
issues as project delays, overrun of budget, and re-work in the projects.
Change to be
Managed by
R&D Project Manager
Approval By CEO of the Organization Date 15th October 2018
Change Request 6
1. Basic Information around the change request that is placed
Organization Name &
Project Type
Quasar Communications, Inc.
Small Customer Projects
Nature of
Change
Automated Performance Tracking of the project & the resources
Change Requested by Small Customer Project Analyst Contact
Information
Phone/Email Address
9

Change Management
Brief description
of change
The use of automated tools in the area of performance tracking will provide the detailed
information on the gaps and areas of improvement along with strengths & weaknesses.
Request Raised
on
12th October 2018 Request to be
Completed By
1st December 2018
Priority of Handling the
Change
Insignificant Low Moderate High
Reasoning
for the
change
request
The performance tracking methods currently followed in the projects are manual which
lead to the inability to track the causes behind poor or drop in performance. The use of
automated tools will enhance the performance tracking processes.
Additional Comments There shall be use of BI tools and Big Data techniques for advanced analytics.
2. Detailed analysis of the change requested
Organizational
Strategy &
Decision Making
Impact
The organization will be able to perform better and will be able to take
decisions on the measures for performance development and improvement.
Budget Impact $100,000 for training, development, maintenance, planning, and resources. It will include
the cost of implementation as $5,000.
Schedule/Time
Impacts
6 months
Preferred Approach Use of Project Management Body of Knowledge for implementation of the requested
change in a phased manner.
Analysis By Project Manager Date: 13th October 2018 1
5
/
3. Decision Made on the Change
Approval Status Authorized Amendments
Proposed
Not Approved Addit
ional
Informat
ion
10

Change Management
Reason for the
status
The change requested will lead to better employee engagement and the avoidance of
issues as project delays, overrun of budget, and re-work in the projects.
Change to be
Managed by
Small Customer Project Manager
Approval By CEO of the Organization Date 15th October 2018
Change Request 7
1. Basic Information around the change request that is placed
Organization Name &
Project Type
Quasar Communications, Inc.
Large Customer Projects
Nature of
Change
Automated Performance Tracking of the project & the resources
Change Requested by Large Customer Analyst Contact
Information
Phone/Email Address
Brief description
of change
The use of automated tools in the area of performance tracking will provide the detailed
information on the gaps and areas of improvement along with strengths & weaknesses.
Request Raised
on
12th October 2018 Request to be
Completed By
1st December 2018
Priority of Handling the
Change
Insignificant Low Moderate High
Reasoning
for the
change
request
The performance tracking methods currently followed in the projects are manual which
lead to the inability to track the causes behind poor or drop in performance. The use of
automated tools will enhance the performance tracking processes.
Additional Comments There shall be use of BI tools and Big Data techniques for advanced analytics.
2. Detailed analysis of the change requested
Organizational
Strategy &
Decision Making
Impact
The organization will be able to perform better and will be able to take
decisions on the measures for performance development and improvement.
11

Change Management
Budget Impact $100,000 for training, development, maintenance, planning, and resources. It will include
the cost of implementation as $5,000.
Schedule/Time
Impacts
6 months
Preferred Approach Use of Project Management Body of Knowledge for implementation of the requested
change in a phased manner.
Analysis By Project Manager Date: 13th October 2018 1
5
/
3. Decision Made on the Change
Approval Status Authorized Amendments
Proposed
Not Approved Addit
ional
Informat
ionReason for the
status
The change requested will lead to better employee engagement and the avoidance of
issues as project delays, overrun of budget, and re-work in the projects.
Change to be
Managed by
Large Customer Project Manager
Approval By CEO of the Organization Date 15th October 2018
Change Request 8
1. Basic Information around the change request that is placed
Organization Name &
Project Type
Quasar Communications, Inc.
Capital Equipment Projects
Nature of
Change
Automated Performance Tracking of the project & the resources
Change Requested by Capital Equipment Project Analyst Contact
Information
Phone/Email Address
Brief description
of change
The use of automated tools in the area of performance tracking will provide the detailed
information on the gaps and areas of improvement along with strengths & weaknesses.
12

Change Management
Request Raised
on
12th October 2018 Request to be
Completed By
1st December 2018
Priority of Handling the
Change
Insignificant Low Moderate High
Reasoning
for the
change
request
The performance tracking methods currently followed in the projects are manual which
lead to the inability to track the causes behind poor or drop in performance. The use of
automated tools will enhance the performance tracking processes.
Additional Comments There shall be use of BI tools and Big Data techniques for advanced analytics.
2. Detailed analysis of the change requested
Organizational
Strategy &
Decision Making
Impact
The organization will be able to perform better and will be able to take
decisions on the measures for performance development and improvement
(Fanning, 2014).
Budget Impact $100,000 for training, development, maintenance, planning, and resources. It will include
the cost of implementation as $5,000.
Schedule/Time
Impacts
6 months
Preferred Approach Use of Project Management Body of Knowledge for implementation of the requested
change in a phased manner.
Analysis By Project Manager Date: 13th October 2018 1
5
/
3. Decision Made on the Change
Approval Status Authorized Amendments
Proposed
Not Approved Addit
ional
Informat
ion
13

Change Management
Reason for the
status
The change requested will lead to better employee engagement and the avoidance of
issues as project delays, overrun of budget, and re-work in the projects.
Change to be
Managed by
Capital Equipment Project Manager
Approval By CEO of the Organization Date 15th October 2018
Change Details in Project Management Stages & Project Life Cycle
The change will be implemented in the organization by developing a change request
describing the details of the change. The introduction of automation in the areas of project
selection and performance tracking shall be done using a phased approach. According to this
approach, the changes will be implemented in the phases as initiation and planning of the
change in which the change request will be developed and the associated cost, schedule, and
scope impacts will be analysed. The execution and management of the change along with the
control & closure of the change will be carried out in next set of steps (Shaw, 2015).
Impacts of the Changes
The introduction of the automation of performance tracking and project selection activities
will have impact on the organization. There will be impact of the changes on the overall
organization budget. An estimated budget of $100,000 will be needed to implement the
changes. The timeframe for the implementation of the changes will be 6 months. It will
include all the changes activities as initiation, planning, execution, monitoring, management,
control, and closure processes. There will be impacts on the scope and quality of the project.
Integrated Change Control
Integrated change control will be given shape by the Project Manager along with Project
Control Board. The board and the manager will make sure that the monitoring and control of
the changes is effectively carried out. There will assessment and reassessment of the changes
done by the Project Manager and the Change Control Board. Change audits will also be
carried out by the change control board (Hornstein, 2015).
The review and inspection processes will be carried out to make sure that the implementation
of the changes is effectively done. The Project Manager will carry out the internal reviews
and will provide the report to the change control board. The change control board will review
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Change Management
the report submitted by the Project Manager and will re-review the process. The results will
then be published in the final report submitted by the board (Gomes, 2013).
Conclusion & Justification on the Recommended Change
The organization will benefit from the change that has been recommended. The accuracy of
the performance tracking processes will improve with the implementation of the change. The
introduction of automation in the project selection process will make sure that the
organization selects adequate and relevant projects in its lifecycle. The organization revenues,
profits, and performance will improve as an outcome (Hughes, 2007).
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Change Management
References
Al-Freidi, S. (2015). A Unified Project Management Methodology (UPMM) based on
PMBOK and PRINCE2 protocols: foundations, principles, structures and benefits of
the integrated approach. International Journal Of Business Policy And Strategy
Management, 2(1), 27-38. doi: 10.21742/ijbpsm.2015.2.03
Bannazadeh, B., Zomorodian, Z., & Maghareh, M. (2013). Assessment of PMBOK Indexes
in Executive Projects. Journal Of Advanced Management Science, 265-268. doi:
10.12720/joams.1.3.265-268
Cho, J., & Lee, D. (2015). Effective Change Management Process for Mega Program
Projects. Journal Of Asian Architecture And Building Engineering, 14(1), 81-88. doi:
10.3130/jaabe.14.81
Fanning, F. (2014). Adapting PMBoK Guidance to Public Sector Projects. Organization,
Technology And Management In Construction: An International Journal, 6(3). doi:
10.5592/otmcj.2014.3.3
Gomes, R. (2013). Contributions of the PMBok to the Project Management of an ERP
System Implementation. Revista De Gestão E Projetos, 04(02), 153-162. doi:
10.5585/gep.v4i2.37
Hornstein, H. (2015). The integration of project management and organizational change
management is now a necessity. Retrieved from
http://dx.doi.org/10.1016/j.ijproman.2014.08.005
Hughes, M. (2007). The Tools and Techniques of Change Management. Retrieved from
http://dx.doi.org/10.1080/14697010701309435
Khamaksorn, A. (2016). Project Management Knowledge and Skills for the Construction
Industry. Retrieved from http://dx.doi.org/10.15242/iicbe.dir1216416
Shaw, D. (2015). Managing dualities in organizational change projects. Journal Of Change
Management, 16(3), 201-222. doi: 10.1080/14697017.2015.1118142
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