Verbal and Non-Verbal Communication: Assignment

Question 12:
Nonverbal communication along with verbal communication is most effective way of
communication as it shows what we truly feel about the situation and helps to build a good
impression and friendly relationship with client and coworkers. It involves body languages like
eye contact, facial expressions, body postures, dress, appearance, pitch and volume of voice etc. I
usually meet clients and colleagues with a simple smile and a firm handshake as it shows my
confidence and excitement level to work with them. It helps a lot to understand about my
coworkers and clients as well. I observe their body gestures, behaviors, facial expression so that I
can have an idea about the way they are feeling and can understand the words they are saying
whether matches with their body language or not. I am usually polite and try to make my eye
contact and give my full attention to clients and colleagues while communicating (Lucas,
2017). I avoid any important conversations or decision-making situation when I feel stressed as
mental health is important at work place. It is necessary to be calm and motivated first, which
helps me to be more positive and effective towards my work and dealing with others. As it is
important to connect with people and understanding them, makes work environment motivated
and cheerful. Talking about verbal communication when I have to share any new ideas or plan I
usually give an oral presentation or speech about the particular topic.
Question 13:
As we know effective communication is very important to interact with customers and business
partners. Internal communication is also important and it is ignored by many organizations. So,
to improve internal communication within my organization I had suggested to have casual face
to face interaction once in a while where everyone is allowed to share feedbacks, work progress,
their motivating stories, innovative ideas, issues regarding working environment even criticisms
etc. It also helps coworkers to understand each other and solve the issues coming in a way to
success. This also helped to motivate employees and to work more efficiently. I also suggested
them to use inclusive communication strategies where employees can take part in decision
making process for day to day activities. Another strategy that I suggested was to connect
coworkers via social medias (Managing Organizational Communication, 2015).
Communication between employers and employees via social media helps coworker to feel as
they are also important part of the organization. These strategies keep them positive and
motivated to work hard. These strategies were successfully applied and made communication
efficient between coworkers.
Question 14:
People should always be polite and show respect while communicating with others. Whether it is
verbal, digital media or written, communication should always be clear and concise. In case of
verbal and non-verbal communication people must pay full attention to the speaker and be
personable i.e. being friendly. While communicating through calls, anything that distracts should
be completely avoided. We should always introduce ourselves with a smile. We should always
try to behave in a way that makes a good impression on others. We should not use any words or

phrases that offends people (Chun, 2015). We should always be open minded and ready to
receive and share feedbacks. While communicating we should talk in positive way with positive
attitude that keeps other motivated as well. In case of any stressful situation we should try to
understand mental condition of the person and make them feel relax and comfortable.
Question 15:
Person centered and rights-based approaches:
A person-centered approach is limited to single person interest while a right based is holistic in
approach. One’s way of communication shows a person interest whether it is for their own
benefit or for others.
Cross cultural communication protocols:
As every culture has specific set of value behavior which may not be known to people from other
culture. This may send sometimes wrong message and can create a barrier to effective
communication (Rosenthal, 2016).
Nonverbal communication cues:
In some country making eye contact and speaking in high tone while communication shows the
speaker is bold and confident. While the same thing in other country is shows that one is
challenging or disrespecting another person.
Motivational interviewing versus coercive approach:
Motivational interviewing is a process to help the client in reading their goal by counselling or
through consultation. But often the technique one is using to motivate should be in a good spirit
or it may go other way. If one is forcefully trying to impose decision on others then the outcome
will be negative.
Collaboration versus confrontation:
Communicating in an effective way may collaborate people and can lead to mutual benefit to all.
While having a negative approach may to a confrontation between groups which eventually give
rise to a dispute (Crinchton, 2013).
Question 16.
The factors that commonly contributes to develop communication barriers are as follows
(andrews, 2015):