The Importance of Mentoring and Feedback in Workplace

The provided document discusses the importance of mentoring and feedback in the workplace. It emphasizes that employees with high self-esteem are motivated to perform well and maintain cognitive consistency. The document also highlights the role of mentors in developing individual skills through mentoring, coaching, and guidance. Additionally, it touches on the significance of feedback in enhancing productivity and the potential risks involved in mentoring relationships.

1Case studies aalysis
Running head: CASE STUDIES ANALYSIS
Case studies aalysis
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2Case studies aalysis
Chapter 3 case-style flexing
Grant’s Real Estate has been operating in the real estate market for more than 30 years
ago in the South-East Melbourne area. The company has a great teamwork that could achieve
superior results. The support team is highly trained and provides the professional assistance to
the clients. It can handle the inquiries of the clients through bringing the most benefits of their
marketing campaigns. The human resource department manages the culture of the organization
that considers the employees as family members who cooperate towards achieving the
organizational goals (Grant Real Estate, 2018).
Answer question 1:
As Ms. Hernandez communication style is directive, her characteristics combine the
lower sociability with higher dominance in her communications. Despite this, she is to be frank,
determined and assertive. As this type of people tends to appear too busy, Eric has to give her
short messages about his request, be precise and go to the point and avoid telling her long and
diverse stories. Also, Ms. Hernandez might give Eric the impression that she is not listening to
him and keeps talking, in this case, Eric has to wait until she finishes her speech to him then he
can comment. Moreover, Ms. Hernandez is likely to display a serious attitude, Eric should watch
his words not to include funny or slang words and control his facial expression in order to show
her that he is also a serious person (Reece & Reece, 2017; Asparuhova, 2011).

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Answer question 2:
Ms. Hernandez is highly dominant and can express strong opinions. A person
like her finds difficulties in establishing cooperative relationships. She could be stuck
in the excess zone and faces the danger of becoming rigid and lacks the flexibility
required to maintain good relations with people. Style flexing is important to directive
people as Ms. Hernandez, it enables her to change her communication style to
effectively communicate with Eric. Communicating in a more agreeable way to an
individual with different style is versatility (Reece & Reece, 2017; Ayub, Abd Manaf
& Hamzah, 2014).
As Eric communication style is supportive, she could fill the gap between both
of them by showing her interest in his personality and to identify the common areas of
interest between both of them. Also, she has to speak in a calm and clear voice,
express her interest and sincerity by keeping smiling and contacting with the eye. It is
important to her to communicate her feelings respectfully and show her appreciation
for Erik's opinions. Using a decent way of asking for what she needs instead of giving
orders. Moreover, to use the questioning technique in order to give Eric time and a
chance to express his needs and feelings without interruption (Workplace strategies for
mental health, 2018). By following these attitudes, she can gain Eric's support and
cooperation.
Answer question 3:

4Case studies aalysis
The main attitude Eric could conduct to create and maintain a good relationship with Ms.
Hernandez is to keep the relationship businesslike. Ms. Hernandez communication style refuses
any type of strong relationship in business. She would deny friendship in the working
relationship. As Eric wants to build rapport, he should flex to the directive style of Ms.
Hernandez through being specific, give a brief comment, use time in an efficient way and go to
the point. He also has to be logic when presenting the facts and to answer in a direct way when
she asks him any question. Eric has to show confidence in his speech. He should also be
prepared for probable questions and be able to present facts. It is preferred that he develops a
mental agenda before the meeting containing the main topics he wants to cover, then he has to
discuss each item clearly (Reece & Reece, 2017).

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Chapter 4 case - The mentoring of Edward
Harvard business school was founded in 1945 through launching its executive education
program for executives and veterans. Then it has continued to help business leaders with diverse
backgrounds, countries and occupations. The school has a global footprint in management
courses. Harvard business school aims to educate leaders who could make a difference to the
whole world. It focuses on individuals who enjoy the competencies of leadership (Harvard
Business School, 2018).
Answer question 1:
Self-esteem is the feeling the individual has about self-concept. The positive self-concept
helps the individual to feel as alive, self-aware, competent and significant. It stems mainly from
the type of person the one likes to become. The parts of oneself that he ignores are being chosen
by him to be ignored as he feels uncomfortable with them (Schutz, 2018).This is what had
happened with Edward and led him to ignore what he needs to know.
The low self-esteem people have to find ways to know the facts about
themselves rather than denying them. Also, they have to realize and assure that their
actions lead to their goal. A good feedback from surrounding people is beneficial to
assist them in correcting their actions. Moreover, to seek new knowledge to develop
their personality in a positive way. In addition, making decisions assist in developing
confidence in the person judgments and enables him to select among several options
through living consciously.

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At the workplace, leadership plays an important role in exploring the
employees' personalities and their weaknesses. A good leader can enhance the skills of
the employees through creativity and innovation that gives them self- confidence he
needs. Also, the delegation is likely to empower the employees and give them the
chance to make decisions.
When an individual seeks a career, he has to prepare himself through acquiring
the required knowledge to build his strengths. He has to experience different activities
as taking training courses, engage in an internship and attend career fairs (Reece &
Reece, 2017). An employee with high self-esteem is highly motivated to high perform
his job and to maintain cognitive consistency (Ferris, Lian, Brown, Pang & Keeping,
2010). Feedback helps the employees to enhance their productivity. The employee's
likelihood to feedback is expected to result in high performance through the delivery
of the constructive feedback message (Kuhnen & Tymula, 2009).
Answer question 2:
A mentor is a person who can develop another individual's skill through
mentoring, coaching and guidance. Mentoring could be done formally through
organizations that have experience in dealing with the individual needs through
mentoring programs. The case of Edward was treated by Professor Zuboff and her
husband in a formal way. The advantage with the formal mentoring is the creative
forms they use and the effective tools (Reece & Reece, 2017).

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At workplace, workload might motivate the employee desire to have a
mentoring guidance. There is also the informal mentoring that could be done by
individuals who do not belong to a certain organization. It is important to the
individual to take the initiative of searching for a mentor who can act as a good coach,
a credible person that could be trusted to talk with and make sure he can provide a
good advice (Reece & Reece, 2017). Mentoring relationship could take place with family
members, experienced adults, teachers and neighbors. This is called the natural
mentoring relationships that emerge from the social networks. The advantage of
natural mentors is that they provide an ongoing support and guidance with constructive
instructions and encouragement. The team leader at work could be the direct mentor of
the employee, as they share knowledge and skills with each other.
The mentoring relationship involves some sort of risk, as the relationships that end prematurely
or in case the mentor do not attend regularly might have a negative impact on the mentee
self-esteem. The disappearance of the mentor can cause a feeling of rejection to the
mentee as he might feel rejected (Schwartz, Lowe & Rhodes, 2012)

8Case studies aalysis
References
Asparuhova, V. (2011). Leadership, culture and management practices – A comparative study
between Denmark and Japan. Denmark: University of Aarhus.
Ayub, S., Abd Manaf, N., & Hamzah, M. (2014). Leadership: Communicating strategically in
the 21st century. Social and Behavioral Sciences, 155, 502 – 506.
Ferris, L., Lian , H., Brown, D., Pang, F., & Keeping, L. (2010). Sell-esteem and job
performance: The moderating role of self-esteem contengiencies. Personal Psychology,
63, 561–593.
Grant Real Estate. (2018, April 05). Why Grants? Retrieved from Grant Real Estate:
https://www.grantsea.com.au/why-grants
Harvard Business School. (2018, April 05). About us. Retrieved from Harvard Business School:
https://www.exed.hbs.edu/about-us/Pages/history.aspx
Kuhnen, C., & Tymula, A. (2009). Feedback, self-esteem and performance in organizations. IZA
Workshop on Genes.
Reece, B., & Reece, M. (2017). Effective human relations: Interpersonal and organizational
applications. UK: CENGAGE.
Schutz, W. (2018, April 05). Self-esteem. Retrieved from The Human Element:
https://thehumanelement.com/wp-content/uploads/2016/03/T902US_SelfEsteemTheKey
_Article_2016_03.pdf

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Schwartz, S., Lowe, S., & Rhodes, J. (2012). Mentoring relationships and adolescent self-esteem.
The Prevention Researcher, 19(2), 17-20.
Workplace strategies for mental health. (2018, April 05). Monitoring your communication style.
Retrieved from Workplace strategies for mental health:
http://www.workplacestrategiesformentalhealth.com/mmhm