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Real Life Service Organisation You Are Familiar

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Added on  2020-12-09

Real Life Service Organisation You Are Familiar

   Added on 2020-12-09

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Real Life Service OrganisationYou Are Familiar
Real Life Service Organisation You Are Familiar_1
TABLE OF CONTENTSINTRODUCTION...........................................................................................................................1Overview of real life service organization.............................................................................1Flow chart of back stage and front stage operations..............................................................2Services provided by Hilton hotel..........................................................................................3Significance of service encounter...........................................................................................4Analysis of managerial implications......................................................................................5CONCLUSION................................................................................................................................7REFERENCES................................................................................................................................8Online:..............................................................................................................................................9
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INTRODUCTIONReal life services is a non- profit agency that provides help for community and society. ItThis report will discuss about the Hilton hotel that provde the best quality of services to theircustomers. This report will discuss about different functions and operations of front stage or backstage in hilton hotel. This assisgement will describe the flow chart of hilton and their specificoperations and functions.Further, this assisgment will describe managerial implication in theorganization.Overview of real life service organizationHilton is a leading organization in hospitality industry and also expand their business allover the world. It was founded in the year 1919.This organization is backbone of hospitalityindustry to deliver growth in the marketplace. Hilton hotel is a flagship brand and this hotel istargeting both business and leisure traveler with different locations. This organization providesloyalty to their customers and therefore, Hilton hotel provide facility and service to theircustomer and also provide an exclusive discounts or benefits. Hilton is one of the leading hotelswhich provides the best quality of facilities and services to customers. Primary goal of thisorganization is to provide the best quality of services which are important for economy as well ascountry (Alekseev, Charness and Gneezy, 2017). Hilton organization is the fastest growing reallife service organization for managing the business services effectively and efficiently.This comapny to manage business activities such as marketing, housekeepers, kitchenworker, human resources etc. Hilton has many rooms and provides luxury services to theirconsumers. This organiozation provides a variety of services to their customers such as WiFi,keyless entry, digital check in and check out. They launch their own application to book hotelrooms at any time or place. 1
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Flow chart of back stage and front stage operations(Source : Flow chart of Hilton Hotel, 2017)This diagram shows front and back stage operations of hilton hotel. According to figure,it can identify that there are different departments in front office and they are performing distinctfunctions and operations.Front office departments:Room divisionFood and beverageSales and marketingThere are different department performing different operations and functios inorganization. Each and every department are different role and responsibilties. front officeexecutive is important for organization to manage their guest list and also verify theidentification of particular customers. staff member has more responsibilties to arrange all thefacilities and services to their customers. Hilton hotel is the fastest growing organization tomanage business operations and functions effectively and efficiently (Andersson and Lindström,2017). front stage has performed many activities to manage their functions in an effective2Illustration 1: flow chart
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