Recognising and Serving the Individual

please fallow the briev

Recognising and Serving
the Individual
LO 4

Introduction
 Customer experience is the product of an interaction between an
organization and a customer over the duration of their relationship.
 It has great influence on weather the service user continues with the brand
on not.
 The following presentation will discuss the customer service strategies and
how it helps in develop the customer experience

Customer service strategies
 Keeping variety of option – in order to make the customer satisfied they
should be given with great variety of choices so that they can choose
wisely.
 Training employees – In order to give good experience to the visitor the
human resource must be trained and given complete knowledge of the
products and services company is dealing in. it will help in giving better
support services to the clients.

Continue…
 Proper infrastructure – To gain the attention of customer structure of
place should be such that people visiting same finds it good and
comfortable. It helps in getting the attention and improves employee
engagement.
 Resolving customer issue – This is one of the most important technique
of improving the connections with the customers. Whenever any issue
arises it should be resolved quickly. Best solutions should be given so that
customers find themselves worth for the company.

Deliver promise to customer
 In order to build trust it is very crucial that the organisation gives what it
promises.
 It is because buyers while making their choice consider what is offered by the
firm and in case of non-delivery of same they feel cheated and hence it
directly affects the relation.
 They do not continue with the same brand and also does negative marketing
which can further lead to loss of already existing loyal users of the company.

Customer Experience Development
 Kabana London is known for its quality of services and proper utilisation of
employee engagement techniques.
 It gives great importance to deliver excellent experience to those who visit it.
 Proper attention is given to every person visiting the restaurant and is
provided with what he/she demand from the menu without doing any
compromise with the quality.

Conclusion
 The above presentation depicts that there are a number of ways through
which customer’s engagement can be improved and long term connections
with them can be developed. Solving the issues and delivering the cost
control service are some ways which contributes much in same.

References
 Norwich, B., 2014. Recognising value tensions that underlie
problems in inclusive education. Cambridge Journal of Education.
44(4). pp.495-510.
 Wyatt, W.N. ed., 2014. The ethics of journalism: individual,
institutional and cultural influences. IB Tauris.