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Recruitment, Selection, and Induction of Staff

   

Added on  2021-06-17

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Professional Development
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Recruitment, Selection, and Induction of StaffStudent’s name:Academic Affiliation:Date:
Recruitment, Selection, and Induction of Staff_1

Task 1Meeting AgendaApproval to fill the position, clarify the time lines and requirement for appointmentFollowing the retirement of the current customer service manager which is in three months’ time and the recruitment, selection and induction policy, we held a meeting with the senior human resource manager so as to seek his approval of finding the replacement of the manager about to exit. The meeting took place in his office in 12th May 2018 at noon1. Also we were to get clarification on the timelines and requirements for the appointment of the replacement. The senior HRM approved the need of early seeking of the replacement as well as set the time lines to be one month before the retirement period.Discussion on the channels of advertisement for appointment.Discussed also were the proper media for the advertisement of the vacancy and the appointment of the service customer manager2. Two media types were agreed on one being an internal memo to give our own employees an equal chance to apply for the position. The second media was putting it in one of the daily newspapers.Job description and workforce strategies.1Bolton, S.C., Laaser, K., McGuire, D. and Duncan, A., 2018. A neglected pool of labour? Frontline service workand hotel recruitment in Glasgow. European Management Review.2Jaworski, C., Ravichandran, S., Karpinski, A.C. and Singh, S., 2018. The effects of training satisfaction, employeebenefits, and incentives on part-time employees’ commitment. International Journal of Hospitality Management,74, pp.1-12.
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Under job description, it was agreed that the needs and priorities of the Hotel in terms of knowledge, skills and experience key3. The job summary would contain no more than 700 words with high specificity so as to attract the most qualified applicants.Decision on the selection panel and interview questionsThe selection panel is to consist two people I-the recruitment manager and the senior HRM as well as his secretary as an usher4. The interview questions were mainly to focus on the applicants’ knowledge and capacity of the job position, personality, motivation and character.Part 2: Job descriptionJob Title: Customer Service ManagerDept: Frontline Manager.Reports To:CEOSupervises:11 staffsApproved by:Senior HRMDate:12th May 2018Closing Date: 22nd May 2018Contact information: .................The International Hotel Group situated in Melbourne, Australia is looking for a Customer Service Manager to run daily activities behind the service counter. The interested person should be a welcoming, sociable and outgoing expert who is well versant about customer services and 3Efthymiou, L., 2018. Worker body-art in upper-market hotels: Neither accepted, nor prohibited. InternationalJournal of Hospitality Management, 74, pp.99-108.4Sobaih, A.E.E., 2018. Human resource management in hospitality firms in Egypt: Does size matter?. Tourism andHospitality Research, 18(1), pp.38-48.
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computer skills 5. The individual should be in position to expand and facilitate the organization’s growth, goals and reputation while ensuring a degree of customer engagement and satisfaction is vital to your triumph in this position. Thus to say your previous experience is vital and mandatory. Our cleaning and cooking departments will report to you, so your excellent management as well as training skills are highly considered. Our working environment is dynamic and fast-paced6. If you are interested and love our job description then we are more thanwilling to discuss this position with you in details.Reporting relationshipThe applicant should provide the following about his/her previous job or experienceFormer employer(s) manager/ CEOSupervisorDuties and essential job functionsProvision of information to customers on how to access and use our facilitiesTraining cleaning and cooking staffs on best practices in customer satisfaction and Hotel promotion.Managing work order system-invoice logging as well as service invoice generation.Dispensing instructions to customers on facility function, care as well as maintenance.5Reilly, P., 2018. Building customer centricity in the hospitality sector: the role of talent management. WorldwideHospitality and Tourism Themes, (just-accepted), pp.00-00.6Harkison, T., Hemmington, N. and Hyde, K.F., 2018. Creating the luxury accommodation experience: case studiesfrom New Zealand. International Journal of Contemporary Hospitality Management, 30(3), pp.1724-1740.
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