People and Performance: Recruitment and Staff Development Plan for BUNI Travel

People and Performance

Table of Contents
INTRODUCTION...........................................................................................................................4
MAIN BODY ..................................................................................................................................4
Job description and person specification for the Business Travel consultant ............................4
Job Advertisement.......................................................................................................................6
Recruitment strategy for obtaining the best candidate ...............................................................6
Three month staff development plan for the new starter............................................................7
Rationale for all the choices that have been made in the design of above materials..................7
CONCLUSION .............................................................................................................................10
REFERENCES..............................................................................................................................11

INTRODUCTION
People performance refers to the those techniques and processes which ensures that
employee work with their best ability and put the values of organisation into practice terms. At
the organisational level, the performance of people also very significant in terms of meeting out
the overall objectives of an organisation. In the present report, BUNI Travel is taken into
consideration(Bao and et.al., 2019). BUNI is an agent travel based at local level which is based in
Bolton which has relatively smaller work force that has been working with management at
personnel level. The present report will cover discussion about certain documents which includes
job description and person specification for consultant of business travel. In addition to this, the
report will cover analysis about job advertisement, recruitment strategy and three month staff
development plan for a new starter. Moreover the report will cover discussion about rational for
the documents which has been made in the design of materials.
MAIN BODY
Job description and person specification for the Business Travel consultant
Job Specification
Position: Business Travel consultant
Qualification:
 Bachelor's degree in hospitality business, travel and tourism and other fields
 Basic software and computer skills like MS Office
Experience:
 Can initiate the career as trainee travel agent and also have relevant information related
to it
 Basic customer service and support.
 Can take follow up on email enquiries.
 Introduce prospective customers to the management team for future strong relationahip
Skills:
 Computer skills
 Excellent communication skills
 Customer service

Responsibilities:
 Appointments with customers who are looking for travel.
 Diagnose the specification of client and also suggest for suitable travel packages or
services as well.
 Prepare promotional materials and also use promotional techniques to sell tour packages
 Attend conferences in order to maintain familiarity with trends of tourism
 Collect balances and deposits.
 Giving advice to customers.
 Handle complaints and unforeseen problems and also determine the eligibility for
returns of money
Person Specification
PERSON SPECIFICATION
Essential requirements:
 The individual should have deep knowledge about the travel industry, geographical
areas and suppliers as well.
 The individual must have strong negotiation skills so that they can positively maintain
their established relationship with the suppliers and also should have the ability to make
changes into the original trip Demonstrate for the proficiency for the usage of technology and holding systems that
leads to contribute for the efficiency of workflow and productivity.
Desired requirements:
 Negotiate payment arrangements and also offer suggestions on how to meet the payment
obligations.
 Organise the travels from initial to end level which includes accommodation, tickets
and transportation as well and can also determine the needs of client along with
suggestion of suitable travel packages