Reflective Essay on Interpersonal Skills and Professional Development in ICT

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Reflective Essay
Name:
Course
Professor’s name
University name
City, State
Date of submission

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PART A
A)
My goal in enrolling for the PIIT degree was to improve how I relate with employees
and clients. Interpersonal skill are the first thing that a manager will notice about a person in the
IT field. This is both during the initial phone interview and also during the subsequent in person
interviews (Dolezel and Morrison, 2017). I have realized that the course enables an IT
professional like me to know what is expected of you in the field of It. For example, the ability to
make an appropriate eye contact, a smile and give a good handshake are some of the skills that
have been impacted on those who have studied this course (Lang, et al, 2018).
Moreover, this course enables ICT professionals like me to teach the younger generation
on the efficiency and productivity of the use of ICT resources and resources has far outstripped
their teachers-mentors. Today it has become common that schoolchildren, and sometimes even
advanced preschoolers themselves often teach their parents, grandparents, teachers "wisdom" in
the development of ICT (Mishra, Boynton and Mishra, 2014). ICT became indispensable for
interpersonal communication of the younger generation in social networks. It is impossible today
to imagine a child, especially a teenager - a resident of an urban settlement, without a mobile
phone or tablet, without contact with his remote (by access), but informal, social environment.
Without electricity and without a working receiving device (telephone), if it is impossible to
access the Internet, the "civilizational life" of modern youth "ceases". This is what is also known
as mentoring the young ones in the society.

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I took up this course having in mind that my goals is to work for and improve the society by
offering mentorship to those who want to be mentored and also provide me with skills on how to
handle myself at the workplace.
B)What kinds of behaviours might be important for an ICT professional working in a
group or team with members from a wide variety of different backgrounds.
There are required behaviors that an ICT professional is expected to adhere to while
working with other people who have different backgrounds. Almost every professional has a
code of ethics, this code gives guidelines to its members on the behaviors expected of them in
their professions. In the ICT industry, there are professional codes of conduct that guide the
However, ICTs play an important role in ensuring the activities of public associations. First and
foremost, this is an opportunity to promptly inform members of public associations about its
activities, to solve the organization's statutory tasks and conduct various events by posting
information on the website and in social networks; use of ICT in electronic document
management (EDI System) with territorial authorities individual in their practice (Ocasio and
Nigam, 2015).
The following are the behaviors expected from a ICT professional; the professional must
advance and uphold the honor, effectiveness and dignity of the professional of ICT and keep the
highest expected standard of competence and ethical conduct. They are also expected to act with
integrity and professional responsibility when dealing with their clients and workmates. An ICT
professional is expected to place the interest of the community above his or those of sectional
interests. He is also supposed to work diligently and competently for employer and clients.
Another behavior expected is that an ICT professional is supposed to honestly represent his skills

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and knowledge. He is also expected to strive to enhance the quality of life of those affected by
his work. Preserving confidentiality of clients or employers information is also another behavior
expected from an ICT professional. In the company that I was working in , we were several
members in the team that I was interacting with. The diverse team consisted of members who
were older than me and some who were younger, some were of different religions and gender
hence this called for a sober way of dealing with them because people are different and have
different temperaments (National Society of Genetic Counselors, 2018). Besides the code of
ethics that we as ICT professionals are supposed to adhere to, we must have other qualities that
enable us to work well in teams. Some of the behaviors that pushed me to work well with my co
workers is that I was a supportive person and always showed respect to my fellow worker. I
always kept my team informed and I was responsible and ready to help my co workers.
key professional roles and responsibilities for a modern ICT Professional? How might these
affect you in your future work?.
A modern ICT professional is responsible for protecting systems , infrastructure and networks
for an organization. The professional protects computer systems by creating barriers that deter
any access to them. They also analyze and identify problems within systems by checking on any
uncharacteristic activity. They review current situations with the security of the network and
carry out audits. The ICT professional is expected to implement improvements where needed
and keep the clients informed on a regular basis about the status of the system security.
In future this can affect me as a professional in the following way; the advancement of security
breaches i.e how security of a system can be compromised calls for an ICT professional to be