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Reflection Essay Assignment on Standards & Qualifications

   

Added on  2020-05-16

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Running head: REFLECTIVE ESSAY ON STANDARDS AND QUALIFICATIONSREFLECTIVE ESSAY ON STANDARDS AND QUALIFICATIONSName of the StudentName of the UniversityAuthor note
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1REFLECTIVE ESSAY ON STANDARDS AND QUALIFICATIONSIntroduction Reflective practice is an important tool to let people understand their personal behavior,and their working pattern. This helps to develop and maintain the ability of individuals to accepttheir flaws and understand the aspects of their behavior of their working pattern they need towork on (Dean et al. 2012). In this assignment, I will be discussing the Critical Cross-FieldOutcomes (CCFOs) related to the ETD or education, training and developments in South Africaaccording to the guidelines of SAQA or South African Qualifications Authority. Further, I willbe critically discussing the CCFOs that enables me to improve my practices. The two CCFOsthat I will be discussing are communication skill and organization capability. Reflection of my own practice While working with the sales trading company Dodo’s Matrix, all the employees had tobe actively involved in a training program to learn the proper to way to operate Dodo’s point ofsales system. The purpose of this system was to make the new employees of the Rampar tradingaware of the rules and regulations of the organizations sales system and create a unit standard sothat the matrix created can be utilized properly. Through this unit standard, the employees willbe trained regarding the process, they will be assessed to understand the achievable outcomesand specific activities will be allotted to them as per their capabilities. Strengths: while determining the unit standard, I was very confident that I would be ableto the necessary standards as per the sales matrix easily within the training process, as I wasbetter than many of them with respect to skills. I was aware that prior knowledge of Card andRCS payment, cash up, lay-bye sale and refund would help to develop the necessary skills as perthe matrix.
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2REFLECTIVE ESSAY ON STANDARDS AND QUALIFICATIONSWeaknesses: further while developing the unit standard, few sessions that I used to avoid,as I was not confident enough to undergo training regarding those processes and that process wasthe assessment process. I was not properly aware of the assessment criteria and hence was lessconfident regarding the process. Opportunities: While developing the unit matrix I came to know about the assessmentcriteria that helped me to develop the unit standard for the organization and the forthcomingtraining processes. Therefore, preparing the matrix was an opportunity for me to fulfill myweakness and utilize my complete knowledge regarding it to create and implement the unitstandard. Threats: Despite of the fact that I was able to understand my loopholes in understandingthe programs and sales matrix of the learning program, I still have problems while running theadmin portal the payment section, cash count section and customer section is not clear to me.Therefore, for the assessment criteria and outcome of the unit standard, I need assistance so that Ican learn each nuances of it. The CCFOs and their role in improving my practices Critical cross-field outcomes or CCFOs are a set of unit standards defined in the SouthAfrican Qualification Authority (SAQA). The South African national authority defines theseoutcomesto make the ETD system or the education training and development process clear andunderstandable. The two CCFOs I applied in my learning process to improve my flaws werecommunication process and my organization skills(South African Qualifications Authority2018).
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