Reflective Journal on ITIL and IT Service Management

Reflective journal
I have learnt from the case study analysis that the Information Technology Infrastructure
Library is majorly the set of the best practices for the creation and the improvement of the
ITSM process. This has been designed for helping the businesses to manage the risks, then
strengthen the customer relations, and establish the practices that are cost effective that would
help in building the stable environments of IT for the scale, change and growth. After
conducting the critical analysis, I have concluded that the major strength of the ITIL is the
versatility. The major practices are the scalability and flexibility that allows the organisations
to intake much time or less time as much as it is required. As I did the assignment on the
common IT service management and the ITIL, I have learnt several lessons from this, and
some of them are:
Effective communication is required. The change management is essential while any changes
are being made in the organisation. Within this organisation, after the implementation of the
ERP system, it still required changes as the employees could not get accustomed to the
system. This was particularly faced because the employees did not have the proper training to
get used to with the working of the system. I have learnt that every organisation who offer the
IT services in marketplace intends to be successful at part of the Service operation of IT
service lifecycle. It can be concluded that the knowledge travels in only one direction that is
from the service transition to the service operation. The services are placed in live
environment that is the interaction among the users and the service desk that is continuous
and afterwards there are no issues. I have learnt the benefits of the ITIL that stretches beyond
the improvement of the IT service and solves the problems of the business issues. With the
adaptability with the thoroughness, the organisation gained several benefits from the ITIL.
Some of the major benefits that I have recognised are the:
ITSM Assignment Report – 2806ICT 0