IT Service Management: Benefits of ITIL Framework

Running head: IT SERVICE MANAGEMENT
Reflective journal
After the extensive analysis of the Celanese case study, I have concluded that the
Information Technology Infrastructure Library could be described as the set of most
appropriate practices for effective improvement and the creation of the ITSM process. This
structure has been designed in order to help the business in managing the risks and therefore
strengthen customer relations along with the effective establishment of the practices which
are significantly cost efficient and would significantly help the organisation in the
development of the stable environments of the IT for allowing the scaling, growth and the
change. The ITIL which expands more than the improvement of the IT services, helps in the
solving of the issues that are associated with the business. By the balancing of the
adaptability with the thoroughness, several organisations could take the significant benefits
from the ITIL. I have also understood the benefits of the ITIL framework and some of the
common benefits are:
Competitive advantage: The ITIL permits the organisation with the ability of
delivering the significant value to customer. With the significant emphasis on the continual
positive alteration, there is not issue that the organisation are significantly adopting the ITIL.
Moreover, the agile environment permits the effective growth of the businesses and the
improvement of the business processes. Simultaneously, the ITIL balances with the extensive
checking and it keeps the customer satisfaction significantly high and it also provides the
additional feature of warning against any unnecessary risks.
Risk management: When the ITIL is being used for the optimisation of the costs,
there is still the consideration for the quality as well as the risk factors. Factually, each of the
books of the ITIL comprises of the section of the risk. The effective risk analysis and the
activities of the management emerges in several processes. By the effective execution of

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IT SERVICE MANAGEMENT
these particular processes, the individual could easily identify, then prioritise as well as
manage the service improvements. This helps the organisations to be significantly prepared
for any kind of damage that might occur in the system of the organisation and in the
processes of the organisation.
Transparency of the cost: deprived of the most appropriate practices in the
organisation, the costs of the service could ramp up as unchecked. The integration of the ITIL
could help the organisation with the effective management of the budgeting, charging and the
accounting requirements. By the effective creation of the metric based strategies, the
significant capital that has been spent on the IT service could be properly accounted for. It
permits the business decision makers to undertake the difficult decisions of the business with
the proper knowledge and the understanding of the business rules and the predict the probable
state of the business in the future. It allows the undertaking of the decisions for making the
difficult cost cutting decisions with the verifiable numbers in consideration.
Enhanced environment for the change: The process of the availability management
could allow the organisation to drive the continual service improvement. The change
management is significant sub-section of the disciplines of the ITIL. It allows the responding
to the altering requirements in the agile manner. The services of the organisation could be
significantly improved and there could be addition of the processes and the services that
would help in the improvement of the processes.
Enhanced service quality as well as the customer satisfaction: The other processes of
the ITIL includes the business relationship management and the service level management. It
could help the teams with the better understanding and then manage the expectations of the
customers. The business relationship are significant for the business who are working in the
service industry and the relations are the main thing that is required for the growth of the