Reflective Journal on Celanese Case

Running head: REFLECTIVE JOURNAL ON CELANESE CASE
Reflective Journal on Celanese Case
Pavan Rahul Rongali
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Course code
Thursday 1Pm
Lecturer name and title
[e-mail]

Executive Summary
The purpose of this study is to analyse the celanses case and have to understand about it
and then have to write a reflection about it. Celanese which is the leader in chemical industry
globally, had spent so many years in implementing ERP solution as well as in integrating the
functions of IT that is divisional, into services model that is shared. The benefits of the ITIL
change management system are, alignment of the IT services that is improved for the
requirement of the business, improvement of risk assessment, reduce impact of the changes
that is adverse on the service quality and the level of the services agreements, greater ability
for absorbing the changes that are large volume, increment of the productivity of the user.
The first three years of journey of the organizations related to IT will be described by this case
with the framework of ITIL process.
Keywords: ERP, ITIL, Celanese case, RACI, OSM, ITIL tool.
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Reflective Journal on Celanese Case
1 Introduction
In March, 2009 when the CIO (Chief Information Officer) was looking at the PPT slides
which has been presented to him as an update on the ITIL (Information Technology
Infrastructure Library) of the organizations related to IT efforts in the year 2008. The
services are one of the core objects, that it is proposed by the ITIL that all the
companies must use to implement, model as well as operate the solutions related to the
IT as well as the service of the companies of them consume. It is described by ITIL that
the services like the building blocks which are assembled for meeting the different
needs of the companies. Although the CIO was aware of the cost benefits of the
commodifying processes that is potential through the documentation, procedurals as
well as the IT tools. It is also noted by him that the Celanese IT had been traditionally
able to perform the outsources on both the quality and cost by relying on the people
who are smart, were being willing for taking the risks. In the estimation of him the
following processes was at the odds with the risks that has been taken. . After all, once
an application is published into the market the responsibilities passed generally from
the group of applications to the operations of IT that was then expected for supporting
perpetuity.
2 Understanding and Analysis:
2.1 Service strategy:
This is an objective of the process for deciding a strategy for serving the
customers. The service strategy is the origin and centre point of the lifecycle of ITIL
service. When we are defining a service, we, or the strategist must have a list of
principles in mind such as value creation, service structure, type of the service provider
and assets of the services. There are two processes in service strategy. They are:
2.1.1 Service Portfolio Management:
It is owned by the service portfolio manager and also combination of four
processes such as,
1. Strategic service assessment which assess the current services in market.
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2. Definition of service strategy, for defining the overall goals of that services.
3. Service portfolio update and lastly
4. Service strategy for demand management.
2.2 IT Financial Management:
The financial manager owns it. This process is also a combination of four
processes, such as,
1. Financial management support which defines the necessary structure to manage
financial cost and data.
2. Financial planning, it determines the financial resources that is required for the next
planning period.
3.financial analysis & reporting.
4.Service invoicing, the issues invoices for the service that is provisioned.
3 Communication and integration:
As in business, to compete for share and position in the market, the requirement
for the IT should be flexible as well as adaptive, regarding to the services that is offered
by it is paramount. The availability of the services that is related to the IT is so much
crucial for almost in all businesses. In addition, the demand of the business is that the
department of IT should deliver changes efficiently and effectively with no detrimental
impact. The ITIL change management that is successful, protects both the services such
as customer or business. However, at the same time the changes of the facilitates
without any unnecessary bureaucracy. The benefits of the ITIL change management
system are, alignment of the IT services that is improved for the requirement of the
business, improvement of risk assessment, reduce impact of the changes that is adverse
on the service quality and the level of the services agreements, greater ability for
absorbing the changes that are large volume, increment of the productivity of the user.
At the times, there was having a lack of the communication that is complete between
the application, demand and the groups of infrastructure. There can also be some
possible problems, they are, over bureaucratic processes diminished the effectiveness of
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