Understanding and Analysis on the Celanese Case

UNDERSTANDING AND ANALYSIS ON THE CELANESE
CASE
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Executive Summary
The aim of this report is to understand the case study of the Celanese organization. The
report includes a reflective writing where the experiences related to the case study is
shared. The report discusses about the RACL model in OSM, the benefits vs the
complexity in OSM, and also includes opinions related to the communication and the
integration. This report also include every systems and processes related to the case
study of Calanese organization.
Keywords: RACL model, benefits & complexity in OSM, communication and
integration.
1. Introduction
Celanese is considered as the global leader in the chemical industry, has been
implementing single instance ERP solution over number of years and has been
integrating the IT functions in a service model which is shared. In March 2009 Celanse
was busy in pursuing PowerPoint slides that was presented to the company as an
essential aspect of the update of the Information Technology organization in the
Infrastructure Library which is popularly known as ITIL. Celanese did not follow the
recommendation that ITIL proposed. The directors of the Information Technology
were certainly not clear about the values that were undertaken from the ITIL maturity
structure. Celanese failed to perceive their relationship with the customers. After
looking to all the accomplishments CIO of Celanse wondered that they should tackle the
situation differently.
2. Discussion
2.1. Processes and Functions
The ITIL processes which is within the IT Service Management determines that
IT services must be provided in client- friendly, focused and in a cost-optimized manner.
The ITIL processes are basically grouped into stages and they are Service Strategy,
Service Designin , Service operations , Service Transitions and Continuous Service.
Process 1
Service Strategies- The function of this process is to decide the strategy that
basically serves the customers. It starts from addressing the needs of the customer and
also the market place, Service Strategy process basically determines what are the
services the IT organization is offering and what are the capabilities that needs
development. The ultimate goal of this process is to make the IT organization think and
also take actions in a strategic manner.
Process 2
ITSM Assignment Report – 2806ICT
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Service Designing- The prime function of this process is to develop new IT
services. The scope or the idea behind this process is to design new services, as well as
to change and improve the existing pattern. This process also ensure that IT services
are delivered in a effective and efficient manner. The functions include fixing of the
problems of the users and also to carry out routine operational tasks.
1.1. ITIL best practices
Basis problem or issues inherited in the desk quality of the spatial dataset is
basically the sections of the comparison dataset. Comparison of the information that is
meaningful can be related to OSM should be taken into the account the characteristics
of database set. The comparison process started from the evaluation of the accuracy
which first included the analysis of motorways. After the comparison the analysis of the
completeness carried out. The survey that was ordinary describes the Meridian as
dataset which is suitable for applications that are based on environmental analysis of
design and also management of the distributed network for warehouse to planning of
health.
2.2 ITIL tools and its potential benefit to Celanese
ITIL can be defined as a set of the best practices and as well as a
framework for ITSM that is used to focus on the aligning IT services with needs of the
business (Dana et al.2015) IT Service Management basically refers to all activities,
policies processes and planning of the organizational issues and also improving the
delivery of the IT services to the customers (Yeniel et al. 2016).
Key benefits of implementing the ITIL tools to the Celanese organization-
ITSM and the ITIL provides structure to deploy continuously and also improve and also
retire the service.
The lifecycle of the ITIL defines a structure for creation, improving, delivery and also
retiring the IT service throughout the five areas.
The servicing strategy of the ITIL helps in creating a servicing portfolio that basically
consist of servicing pipeline, catalog and also the retired services. It is used to provide
the customers with the past , present and also a futuristic view of the framework to the
customers.
ITIL basically provides a path or a structure for the addition or even change the services
in ITSM environment.
2.3 Opinion about communication and Integration
In order to upgrade communication and integration the CIO should take certain
steps in building and maintaining good relationship with the key business counterparts.
Implement innovations in the businesses the organizations support and in the
information technology organization as well. The institute should take steps to keep the
executives of the business informed about the day to day operational activities. They
should identify and be able to deal with every kid of conflicts. The organization should
take steps in organizing and governing the business projects with that of the IT
components. They should try to collaborate with the business counterparts on building
business cases for new investments in IT. In order to know if the approach is successful
or not the organization should post implementation review processes to understand the
value. The RACL model can be considered as a straight forward model that is basically
used for identification of roles and the responsibilities during the organization changing
process. All the transformation process does not process automatically, peoples have to
take numerous actions for making the process happen. So, it is very important to
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describe what should be basically done by whom for making the transformation process
to happen. RACI is sometimes also termed as RASIC.
2.3 RACL model in OSM
R= Responsible that is who is responsible for the problem.
A= A stands for Approve. It signifies whom the R is to be is accountable to.
S= S stands for Supportive. It basically provides resources and plays a supporting role
in the implementation.
C= C stands for Consulted. It signifies who to inform and the capabilities to do the
work.
I= I stands for who Informed. It means that must be notified for the results but needs
consultation.
The technique is supported in the RACI chart which provides help in discussing and
communicate every roles and responsibilities.
2.4 Benefits vs complexity in the OSM
This problem was identified many years ago in the quality of database. With the
immense growth, this received attention from any leading kind of figures in the
areas of Geographical Information Science which included Peter Burrogh. The issues
related to Positive accuracy which is considered to be the most important aspects of
quality. Logical consistency includes aspect of internet consistency of the dataset,
which is in terms of topological correctness that are basically encoded in database.
In semantic accuracy there is a measurement of the link in the object is first
captured and is also shown in the database. These are the most valuable advantages
in the implementation of ITSM and in ITIL. There are also several other advantages
that can be implemented with the help of ITSM and ITIL.
2.6 ITSM tools and potential benefits
ITIL Service Corporation helps the organization in ensuring the IT service should be
delivered efficiently throughout the problem management and also event management
as well.
ITSM and ITIL helps to provide IT services that are standard and is also delivered
through servicing catalog
ITIL structure will provide help in the development of a standardized structure
for the user request and the services received. ITIL servicing catalog basically provides
a single contact point to the customers who are basically requesting for a specific
service or is also requesting for help if any kind of incident occurs.
As a summary it can be stated that basically there are three biggest benefits that
Celanese should understand while implementing ITSL environment using the ITIL
(Benbir et al. 2019).
1. It provides a framework that is consistent for the creation and then ultimately retiring
the IT services.
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