Reflective Learning Essay on COVID-19 Impact on Hospitality, Formative Feedback, Behavioural Expectations, and Peer-to-Peer Support

This essay covers the impacts of COVID-19 on the hospitality industry, the use of formative feedback to improve summative assessed work, cultural and behavioural expectations of studying business and management, and the importance of peer-to-peer support and team working to enhance learning experience.

Reflective Learning
Essay

Table of Contents
Introduction......................................................................................................................................3
Main Body.......................................................................................................................................3
The impacts of COVID-19 on the Hospitality, travel and leisure...............................................3
The use of formative feedback to inform and improve summative assessed work....................3
Cultural and behavioural expectations of studying for a degree in business and management. .4
Importance of peer-to-peer support and team working to enhance learning experience............5
Conclusion.......................................................................................................................................6
REFERNCES:..................................................................................................................................7
Books and Journals:....................................................................................................................7

Introduction
Reflective learning is the way of expressing the personal experience faced by an
individual. Here, an individual share their experiences and what they learned and did not learned
from the situations faced by them. Personal SWOT analysis is one of the best example of
reflective learning in which individuals share their strengths and weaknesses (Biagianti, Quraishi
and Schlosser, 2018). The following file covers impacts of covid 19 pandemic on hospitality
industry, use of formative feedback to inform and improve summative assessed work, culture
and behaviour expectations is studying for a degree in business and management and in the end
this report covers the importance of peer-to-peer support and team working to enhance learning
experience.
Main Body
The impacts of COVID-19 on the Hospitality, travel and leisure
Hospitality industry is one of the most fastest growing industry in world There is a great
impact of covid pandemic on hospitality industry. Due to the pandemic most of the businesses in
this industry get negative impact and due to facing losses many enterprisers shut down their
businesses and exit the market (Chen and et. al., 2020). Those who remain in the business fired
out many employees due to reduction in their revenue generating rate. Due to this hazardous
disease every nation restricted the entry for non residential in their country, they cancel all flights
and other transportation services. Due to which no traveller is allowed to travel from one place to
another. Hence, the booking which is done already in hotels get cancelled. In context to food and
beverages sector then very few people prefer to go out and eat outside their home during this
pandemic. The most important requirement during covid is that people are supposed to develop
their immune system and for developing their immune system, they prefer to eat healthy foods
and beverages which help them to stay fit for longer period of time and fight against this disease.
Therefore, due to this reason business of restaurants and hotels have to face lack of customers
trust, lack of revenue, lack of brand image and many other things. Hence, some small and
medium entrepreneurs have to left the industry (da Silva, Schutte and Surujlal, 2021).
The use of formative feedback to inform and improve summative assessed work
Formative feedback is ongoing feedback which is provided to a student by their teachers
and coaches. Here, on the spot feedback is given to students. For example when a teacher is

teaching within an class and a student is not paying attention then teacher will point out the
student and provide feedback that the main reason for not getting marks in exams are
inattentiveness in class during lectures (Knight and et. al., 2020). Summative assessment work
are those work which get measured after providing whole instruction and notices the
performance of students at the end of an activity. Few examples of this assessments are exams,
standardized tests, final projects and many other assessments.
Formative feedbacks help a student to improve their summative assessments because they
provide time to time feedbacks to develop the performance of students so that students will
prepare them self for year end exams. For example teacher will correct students in their weekly
tests (Formative feedback) and provide marks every weak which help students to focus on those
subjects in which they are getting less marks then other subjects (Peters, Körndle and Narciss,
2018). In the end when final year exams (Summative assessment) will conduct then students will
score good marks just because before this exam they get to know that what are their weak
subjects and how they can manage to score high in these subjects. Hence, this is how formative
feedbacks help to improve the summative assessment of an individual.
Cultural and behavioural expectations of studying for a degree in business and management
It is expected from a student that they will have some different kind of behaviour in case they are
studying business and management and these are explained below-
 It is expected from an management student that they will follow a culture of professional
dressing sense within schools and colleges because when they will enter their
professional life then they have to wear a proper professionalism dress code. Hence, it is
good that they will get this habit from early age (Saliu-Abdulahi, Hellekjær and
Hertzberg, 2017).
 It is also expected that management students will develop team working behaviour to
manage a whole team. It is essential for a business and management student to gain team
work skill in their behaviour because this will help them to become better employee or
employer in their life.
 It is also expected from a business and management students that they will have problem
solving behaviour to solve their own issues as well as issues of other students in a
effective manner that the problem will not raise again in future. This is one of the most

important behaviour which is expected with them because this will help them to become
a better manager in their upcoming professional life.
 It is also essential for management students to have a leadership behaviour in their day
top day life. It is good if they adopt leadership qualities at early age so that they will
become a good leader who lead a team by influencing them (Shao, 2019).
Importance of peer-to-peer support and team working to enhance learning experience
It is analyse in academic and personal life that it is important to enhance learning
experience. The enhancement of learning experience provides better opportunities in life as well
as helps in development of mental strength (Hartl and Hess, 2017). Peer-to-peer support is an
effective way to increase learning experience of an individual. It is practically understand that it
is essential for an individual to work in a team for enhancement of learning skills. In recent times
the competition in academic and organisational life has increased in a fast and significant
manner. It is essential for a person to take support of seniors and experts to enhance learning
experience.
Increasing learning experience should be the topmost priority of an individual to gain
growth in personal and professional life. It is consider that peer-to-peer support provides transfer
of knowledge and information which is essential for growth of an individual. Support which is
provided by peers is also effective in development of personality of an individual. It is realized
that working in a team is also important for an individual to gain development in curricular
activities. In recent times many institutions focus on enhancing learning experience of the
individuals in order to achieve optimum results. In the life of a person learning experience is
helpful in providing different higher level opportunities which are essential in growth and
development (Karoff and et. al., 2017). A person has to keep in mind various dimensions which
are effective in development of individual personality. Many individuals basically tried an
experiment and worked in a team for achieving a specific goal and realised that while working in
a team results are achieved in an optimum manner. A person must learn various ways to work in
a team for achievement of fast and accurate results. It is essential for a person to develop best
leadership quality in himself to lead the team. It is recommended that it is compulsory for a
person to learn democratic leadership style to perform many different operations and functions in
organisational and academic life. Democratic leadership style is the best approach which is
helpful in formulation of mutual decisions related to a task.

In the enhancement of learning experience it is essential for a person to learn time
management skills for managing day to day tasks. A person must also increase mental strength
by doing different exercises which are helpful in increasing mental strength. It is the ethical
responsibility of a person to develop different values and ethics while learning different aspects
related to a subject. Peer-to-peer support in increasing learning capability of a person as it
facilitates optimum utilisation of given resources. Peer-to-peer support also provides many
different opportunities to a person which increases knowledge in a systematic manner (Gray and
et. al., 2019). The development of an individual is based on learning experience so it is the moral
duty of an individual to facilitate learning experience through various strategies and approaches.
Conclusion
From the above information it is concluded that reflection learning is one of the best
learning style which highlights the strengths and weaknesses of an individual so that they will
work upon them to develop their skills and abilities. Covid 19 pandemic impacted negative
affects on hospitality sector because most of the hotels ad restaurants exit the market. Due to this
pandemic all countries restricted trading and travelling activities from one country to another.
Employment rate decline due to this pandemic and many other negative impacts are there upon
hospitality sector. Formative feedback which is given on the spot while ongoing lectures and
activities will help the students to improve their summative assessments as this feedbacks helps
to create a step wise procedure to improve overall performance of a student. In this end this file
will explain some behaviour expectation from business and management students like
professional dress codes, team working and problem solving behaviour.

REFERNCES:
Books and Journals:
Biagianti, B., Quraishi, S.H. and Schlosser, D.A., 2018. Potential benefits of incorporating peer-
to-peer interactions into digital interventions for psychotic disorders: a systematic
review. Psychiatric services, 69(4), pp.377-388.
Chen, M.H. and et. al., 2020. The impact of policy responses to COVID-19 on US travel and
leisure companies. Annals of Tourism Research Empirical Insights, 1(1), p.100003.
da Silva, D., Schutte, D. and Surujlal, J., 2021. Unpacking the IFRS Implications of COVID-19
for Travel and Leisure Companies Listed on the JSE. Sustainability, 13(14), p.7942.
Gray, S. and et. al., 2019. Snaps+: Peer-to-peer and academic support in developing clinical
skills excellence in under-graduate nursing students: An exploratory study. Nurse
education today, 73, pp.7-12.
Hartl, E. and Hess, T., 2017. The role of cultural values for digital transformation: Insights from
a Delphi study.
Karoff, M. and et. al., 2017. Infusing a peer-to-peer support program with adventure therapy for
adolescent students with autism spectrum disorder. Journal of Experiential
Education, 40(4), pp.394-408.
Knight, S. and et. al., 2020. AcaWriter: A learning analytics tool for formative feedback on
academic writing. Journal of Writing Research, 12(1), pp.141-186.
Peters, O., Körndle, H. and Narciss, S., 2018. Effects of a formative assessment script on how
vocational students generate formative feedback to a peer’s or their own
performance. European Journal of Psychology of Education, 33(1), pp.117-143.
Saliu-Abdulahi, D., Hellekjær, G.O. and Hertzberg, F., 2017. Teachers'(formative) feedback
practices in EFL writing classes in Norway. Journal of Response to Writing, 3(1),
pp.31-55.
Shao, Z., 2019. Interaction effect of strategic leadership behaviors and organizational culture on
IS-Business strategic alignment and Enterprise Systems assimilation. International
Journal of Information Management, 44, pp.96-108.