Reflective Learning Essay on Impact of Covid 19 on Hospitality Industry and Importance of Peer-to-Peer Support

This reflective learning essay discusses the impact of Covid 19 on the hospitality industry, the use of formative feedback, cultural and behavioral expectations, and the importance of peer-to-peer support and teamwork. It also highlights the importance of studying business and management.

Reflective Learning
Essay

Table of Contents
INTRODUCTION...........................................................................................................................2
MAIN BODY...................................................................................................................................3
Impact of covid 19 pandemic upon hospitality industry........................................................3
Use of formative feedback to improve summative work-ready.............................................4
Cultural and behavioural expectations by studying the degree business and management...4
Importance of peer-to-peer support and team work...............................................................5
CONCLUSION................................................................................................................................5
REFERENCES................................................................................................................................7
Books and Journals.................................................................................................................7

INTRODUCTION
Orientation is a way by which students get to know about the university and the students
with which they will be studying(Wise and et. al., 2018). Reflective learning is a process by
which students have to make the reflection on themselves regarding the things which needs to be
developed in them and the other things which are important to be developed for their career.
Reflective learning is always considered to be beneficial and useful because it helps the students
to learn and gain knowledge on those things in which they are weak. It requires critical
evaluation of the things so that the student can make their performance better and this is not
compulsory for their studies but also for other activities. The formative and the summative
assessment of the students is a way by which the teacher can make the evaluation on the students
regarding the learning and knowledge which they are gaining. Formative assessment are just for
identifying that whether the student is increasing its knowledge or not and it is just measured
with the help of giving low graded opportunities(ShabaniNejad, ForoghNematollahi and
Mohamdrezaei, 2019). Summative assessment is for the overall measurement of the student
which is taken in the end of the semester. This report will cover reflective approach to learning,
use of formative feedback, cultural and behavioural expectations and the importance of peer- to-
peer support and team working.
MAIN BODY
Impact of covid 19 pandemic upon hospitality industry
There is a great impact of Covid 19 pandemic upon hospitality industry. Due to lockdown
and government restrictions for the entrance of other country people has declined hospitality
Business and due to this many entrepreneurs disinvest their business from the industry. Most of
the employees are fired out and employment rate decreases due to exiting of many hotels and
restaurants from the market. The impacts of this pandemic are bad upon supply chain
management and revenue earned by hotels and restaurants. Customers prefer their safety first
then any weekend enjoyment. Hence, they cancelled all their plans for going out. Secondly, after
this pandemic most of the customers prefer to have home made eatable items for maintaining
their immune system strong to defeat the disease. This impacts worst upon food and beverages

sector. Their customers are loosing day by day. It’s a huge pressure upon owner of restaurants
and hotel to handle their business without earning incomes. Hence, they have no other options to
exit the market. Most of the business which exits the hospitality industry is related to food and
beverages sector.
On the other hand Special Interest Tourism (SIT) which is a new and trendy sector added in
hospitality industry. Here, hotels and restaurants invite few targeted customers only who have
interest in specific areas or fields like for gaining knowledge on historical places, international
games tournaments and many others. These type of businesses also impacted due to covid
pandemic. One of the biggest sports tournament Olympics get cancelled and due to cancellation
of such events many hotels and restaurants who has spend money for inviting different players
from different countries go through big losses.Their sponsorship and a good opportunity to
attract more international customers by their services also losses. Therefore, it is clear that covid
pandemic has a huge negative impact upon hospitality industry.
Use of formative feedback to improve summative work-ready
Formative feedback is that feedback or evaluation which is given to students during the
assessment which the tutor provides to students by focusing on the things which the student
needs to develop and inculcate in them. It is important for the teachers also to determine those
factors which is unclear in students and they require some instructions(O’Dwyer and Gilmore,
2019). On the other hand, summative assessment is done after the formative assessment has been
made on the student. The summative assessment is made after the semester or the exams which
provides the knowledge as to how much the student have learned(Calic and Shevchenko, 2020) .
The importance of formative feedback have been explained below-
 Provides the opportunity to improve- It helps in making the identification of the factors
in which the student needs to make improvement and the things which are learned by the
student very well.
 Gives students confidence- It develops a self confidence in the minds of students
regarding the learning and knowledge which they have developed. So that they can be
sure before giving the summative feedback in the class after the semester is over (Spencer
and et. al., 2018).

 Useful for teachers- The formative feedback is the best way by which the teachers can
me the evaluation on the key points in which the students needs improvement so can
teach the students that point.
Cultural and behavioural expectations by studying the degree business and management
There are some expectations which is expected from the students by taking the degree of
management and business which have been explained below-
Behavioural expectations-
 Confidence- By taking the degree in business and management the individual is expected
to have the confidence as it is useful in the further growth and development of the
individual. Person who is more confident is the one which is likely to succeed in either
the job or in the business(Frolova and Mahmood, 2019). Confidence in students is
developed when they give the presentations in front of the class which is likely to
develop such things in students also.
 Team work- Team work is also the another skill which is developed in the students by
taking he degree in business and management. It is because the students need to do the
projects and assignment in combine in which it is important for them to work in
coordination and this skill is then useful to be in the jobs or in the business which the
individual needs top do in the future(Adachi, Tai and Dawson, 2018).
 Problem solving- This is not just developed by having the degree in business and
management but also while taking or studying from some other course. This is expected
from the individual in the workplace also(Bowman, and et. al.,2019).
Importance of peer-to-peer support and team work
Team work is sometimes called as skill but the benefit of team work is not just in the
workplace but also while the individual is learning and studying. Team work and peer-to-peer
support are somewhat similar in their meaning as team work includes to work in cooperation and
coordination with the other people who are also doing the similar work(Gelaidan, Al-Swidi and
Mabkhot, 2018). Teamwork is helpful in the group or either doing some collective work in
which the individual is working with many people. Team work is the way by which people with
new and innovative ideas come and share with the other team work which is useful in increasing
the knowledge. On the other hand, peer-to-peer support is to help the other member which is
working in a team and this is also the important way to show to other person. Peer support can be

required either in the workplace or may be in the schools and this support is required only when
some other person wants to take help and in which they are facing some difficulty and this leads
to share their experience with one another(Brooms, 2018).
CONCLUSION
From the above report it can be concluded that reflective learning it can be concluded that
reflective learning is important for students as it helps in making evaluation by the students
which makes them realise about the weak points in them. The importance of studying business
and management helps the individual to learn about the cultural and behavioural aspects which is
useful in career growth and development. With the individual identifies about the skills which
will be useful in the job and their personal growth which is why in this place reflection learning
becomes very important. The business and management study is useful for the individual to go
in a line of management which requires certain expectations. With the learning of management
and business degree it is also important to learn certain skills which is to work in team and
develop the coordination with other team members also. Team work is helpful for the individual
to learn and work with others and if the individual works with others they gain knowledge which
is important for them in their career or in the growth. Thus, for the growth and development of
the individual it is important to make reflective learning on oneself.

REFERENCES
Books and Journals
Wise, H. and et. al., 2018. Escape the welcome cliché: Designing educational escape rooms to
enhance students' learning experience. Journal of Information Literacy. 12(1).
ShabaniNejad, E., ForoghNematollahi, B. and Mohamdrezaei, M., 2019. The Impact of
Entrepreneurial Marketing on Customer Value with the Role of Market Mediating
Orientation both in Small and Medium Size Departments. Jounal of Marketing
Management. 14(45). pp.73-89.
Fay, D.L. and et. al., 2021. Intersectionality and equity: Dynamic bureaucratic representation in
higher education. Public Administration. 99(2). pp.335-352.
Jackson, N.C., 2019. Managing for competency with innovation change in higher education:
Examining the pitfalls and pivots of digital transformation. Business Horizons. 62(6).
pp.761-772.
O’Dwyer, M. and Gilmore, A., 2019. Competitor orientation in successful SMEs: An exploration
of the impact on innovation. Journal of Strategic Marketing. 27(1). pp.21-37.
Frolova, Y. and Mahmood, M., 2019. Variations in employee duty orientation: Impact of
personality, leadership styles and corporate culture. Eurasian Business Review. 9(4).
pp.423-444.
Gelaidan, H.M., Al-Swidi, A. and Mabkhot, H.A., 2018. Employee readiness for change in
public higher education institutions: examining the joint effect of leadership behavior
and emotional intelligence. International Journal of Public Administration. 41(2).
pp.150-158.
Brooms, D.R., 2018. Exploring Black male initiative programs: Potential and possibilities for
supporting Black male success in college. The Journal of Negro Education. 87(1).
pp.59-72.
Bowman, N.A. and et. al.,2019. Understanding the link between noncognitive attributes and
college retention. Research in Higher Education. 60(2). pp.135-152.
Adachi, C., Tai, J.H.M. and Dawson, P., 2018. Academics’ perceptions of the benefits and
challenges of self and peer assessment in higher education. Assessment & Evaluation in
Higher Education. 43(2). pp.294-306.
Calic, G. and Shevchenko, A., 2020. How signal intensity of behavioral orientations affects
crowdfunding performance: The role of entrepreneurial orientation in crowdfunding
business ventures. Journal of Business Research. 115. pp.204-220.
Gupta, P. and Kaushik, N., 2018. Dimensions of service quality in higher education–critical
review (students’ perspective). International Journal of Educational Management.
Garcia-Marquez, C. and Bauer, K.N., 2021. An Examination and Extension of the Theory of
Gamified Learning: The Moderating Role of Goal Orientation. Simulation &
Gaming. 52(4). pp.407-434.
Hörisch, J., 2018. 'Think big'or'small is beautiful'? An empirical analysis of characteristics and
determinants of success of sustainable crowdfunding projects. International Journal of
Entrepreneurial Venturing. 10(1). pp.111-129.
Spencer, R. and et. al., 2018. Having it all? A qualitative examination of affluent adolescent
girls’ perceptions of stress and their quests for success. Journal of Adolescent
Research. 33(1). pp.3-33.

(Wise and et. al., 2018) (ShabaniNejad, ForoghNematollahi and Mohamdrezaei, 2019) (Fay,
and et. al., 2021) (Jackson, 2019) (O’Dwyer and Gilmore, 2019) (Frolova and
Mahmood, 2019) (Gelaidan, Al-Swidi and Mabkhot, 2018) (Brooms, 2018) (Bowman,
and et. al.,2019) (Adachi, Tai and Dawson, 2018) (Calic and Shevchenko, 2020) (Gupta
and Kaushik, 2018) (Garcia-Marquez and Bauer, 2021) (Hörisch, 2018) (Spencer and
et. al., 2018)