Effective Teamwork and Communication

This assignment delves into the significance of effective communication, teamwork skills, and conflict management in a care home environment. It highlights the importance of overcoming personal weaknesses and developing strategies for successful team collaboration. The assignment discusses various topics such as the Johari window, psychology assessment tests, public speaking, and time management, providing insights into how to improve these essential skills.

REFLECTIVE PERSONAL
DEVELOPMENT
REPORT AND PLAN

EXECUTIVE SUMMARY
Personality development refers to improvising self identity, develop talents and to built
potential within selves. Through developing individual personality it helps an individual to
enhance the quality of life and this is helpful in contributing one's aspirations. This report
will go to reflect my own personality traits. This report will go to measure my strengths and
weakness and provide solutions to overcome my weakness. This will help me in self
actualization of my personal issues which present within me. This report also based on theory
and principle of Johari window. This report will prepare an action plan where it provides
ways to develop my weaknesses such as fear of Public speaking, Time management and
Sharing responsibility.

Table of Contents
REFLECTIVE PERSONAL DEVELOPMENT REPORT AND PLAN..................................................................1
EXECUTIVE SUMMARY...........................................................................................................................2
SUMMARY AND ACTION PLAN.............................................................................................................12
References...........................................................................................................................................15
APPENDIX............................................................................................................................................16

REFLECTIVE JOURNAL ENTRY PRO-FORMA
(1) Teamwork skills.
What is the core skill?
I want to develop my teamwork skills in order to lead efficiently in a Care Home.
Teamwork is a mutual and combined team efforts of a team consisting number of
individuals working together to achieve a common goal or to complete a task in an
effective and efficient manner. Teamwork leads development of relations and combination
of different ideas by team member to achieve a specific target efficiently.
Why is this core skill important? Why did I select this skill to reflect on? (use relevant
theories and concepts to support your answer)
Team work is an essential skill especially for a leader to perform well in a unit and the
organization always prefers that all their members work as a team in order to achieve its
common goal. Development of Teamwork skill will also benefit me for developing my
communication skills and resulting in developing healthy relationships with my team
members.
The reason behind selection of this skill for development is that it will give me an
advantage of getting different innovative ideas from my team members in solving various
problems. This will further increase my creativity and I would be more productive in
performing different tasks. The Belbin Theory of team development and management says
that a leader has to play 9 different roles for developing an effective team that can meet the
targets efficiently. While working in a team it can increase the cooperation, knowledge,
creativity and confidence of a person to perform different tasks and activities(Woodcock,
2017).
Reflect on your current competent regarding this skill. How did you assess your
competence? (use your self-assessment findings, feedback from peers and your tutor,
plus your own reflections on your thoughts, feelings and behaviours to answer this
question)

I have noted that healthy relationship is being developed between me and my team
members. I have cross analysed each of my decision before implementing it at actual
workplace despite having trust issues with others. I have competitive spirit and force that
motivates and influence me to perform better than my other team members in Care Home
unit.
Toolkit- I have seen the demonstration of team work in different fields and aspects of life
and have also read its related articles and content of team spirit and activity.
Peer Feedback- As per the discussion my team members mentioned that I communicate
with them effectively and have developed a good and healthy relationship with them. More
often, I do not trust them more and stick to my basics of remaining highly competitive
person so as to keep my focus on my target activities.
Can you identify any contradictions from your analysis above? For example, is there
a match between how you see yourself and how others see you, or not?
No, I didn't find any contradictions from my analysis and review from others. All our team
members have the same views and hence this makes me develop relationship with them
easily but I am unable to be rude and strict for the team members as usually I pose a formal
behaviour with them, this makes them comfortable and place their suggestions to me
regarding the Care home Unit.
How will this skill help me in the future? (use references to support your argument)
For becoming a successful leader in Care home unit, I need to focus on development of
team working skill. This will make me develop healthy relationships with my team
members and also provide me a creative spirit through their different suggestions and
views. This will result lastly in successful team building and leading to reach the targets
and desired objectives of the work and also express my potentiality of being a leader in a
Unit(Thompson, 2015).
(2) Conflict resolution skill
What is the core skill?

Conflict resolution is a method of resolving a dispute or conflicts between two parties
disagreement on any matter of concern, through negotiation and other skills. I want to
develop this skill as it is most useful and important for me as being a leader of Care home
unit. This will enhance my leadership ability development and help me in being an
effective leader in the unit in managing my team.
Why is this core skill important? Why did I select this skill to reflect on? (use relevant
theories and concepts to support your answer)
Conflict resolution is an important component for leader as there may be certain
circumstances where team member ideas and views may not match which may give rise to
several disputes among them. Thus it would be a responsibility of a team leader to resolve
and manage these disputes and arguments and ensure smooth and efficient functioning of
team activity.
I have reflected this skill because its development will make me resolve many problems
and clarify the doubts and questions in the minds of my team members. This will further
add plus point in my leadership ability and also I would be able to deal in certain sort of
crises and manage the entire team. Thomas-Kilmann conflict model initiates 5 components
that result in finding out key solutions to conflicts and disputes among people.
Reflect on your current competent regarding this skill. How did you assess your
competence? (use your self-assessment findings, feedback from peers and your tutor,
plus your own reflections on your thoughts, feelings and behaviours to answer this
question)
On considering my strengths and weakness of my leadership ability, I have identified
Conflict resolution to be my core strength and I am better in performing this function and
finding out various solutions related to it. But I want myself to develop more in this
activity as due to increase in human workforce in unit, which may result in future conflicts
among the people. So I must be prepared for all kind of complications and problems related
to it and apply the solutions resulting in resolve of the issue.
Toolkit- I have studied Thomas-Kilmann model of conflict management and Johari
window and compared my actions to these theories in order to verify my skill
implementation at actual work place(Costa and et.al., 2019).

Feedback from peers- As per the feedbacks and reviews my peers said the I am good at
resolving various kind of conflicts among them and have been successful in all the attempts
and actions till now. I have considered their point of view regarding this and also
developing more on this skill to enhance my leadership ability to lead them.
Can you identify any contradictions from your analysis above? For example, is there
a match between how you see yourself and how others see you, or not?
No, I am unable to find any contradictions from my analysis and reviews from peers. We
all have the same views that I can solve the conflicts in a better manner than anyone and
manage the team efficiently. But I want to improve more on this skill as I am more
engaged and consider more amount of time in resolving this issue
How will this skill help me in the future? (use references to support your argument)
Conflict resolving skill will turn out as most important factor for me as being a leader. It
will lead to systematic management of team and smooth functioning of the activities and
tasks by team members and also create a source of their better understanding and trust on
their team leader. It will also develop the better relationship among team members and the
leader as well(Hogan, 2017).
(3) Public Speaking skill
What is the core skill?
Public speaking is an process of communicating information or messages to an audience or
people at workplace. It involves sharp and critical thinking and various verbal and non-
verbal communication skills. I want to develop this skill as it poses a primary function of a
leader.
Why is this core skill important? Why did I select this skill to reflect on? (use relevant
theories and concepts to support your answer)
Public speaking is the most important and essential element required for a leader to execute
his activities for his team members. Public speaking relates to the effective communication
between a leader and subordinates. I will not able to influence my decisions, form
connections and motivate my team members if I have poor speech skills and anxiety. I

have to enhance my public speaking skills from time to time as I am the one who has to set
the direction for team and build a vision for my team members.
I have reflected this skill development as being a leader and having a better public
speaking skills and communication, I can influence people and make them unite for a
single goal especially through the power of my words and their impact on my team
member's mind. Also a good convincing speech from the leader will make the team
members to adapt any change with a positive mindset, rather than informing them on e-
mail or text message. It will also make myself be connected with my team members and
establish my confident in the team performance and involvement in the activities of team
members. Lastly posing a good public speaking skills will make my team members follow
me and have faith in me and also win their hearts through words of confidence and
motivation.
Reflect on your current competent regarding this skill. How did you assess your
competence? (use your self-assessment findings, feedback from peers and your tutor,
plus your own reflections on your thoughts, feelings and behaviours to answer this
question)
My current competence was that I was not good at speaking out in public and
communication skills. I was lacking the factor of convincing words as my part of speech. I
have been working on this and used toolkit to develop this skill and also use Johari window
concept for its improvement.
Toolkit- The toolkit which was being used by me to enhance my public speaking skills
was online videos regarding the speeches and words to be used to effect the people and
grab their attention, it also involved consulting my seniors for their recommendation.
Peer Feedback- After developing this skill of public speaking and communication, I have
collected feedbacks and reviews from my team members and peers. They said that I am
better improving than my past performance and have also developed new ways and
techniques in communication to influence and motivate them. Also my seniors suggested
me my areas of learning after my improvement in this skill(Beech and et.al., 2017).
Can you identify any contradictions from your analysis above? For example, is there
a match between how you see yourself and how others see you, or not?

The toolkit I used in the analysis was reliable and convenient enough to understand my
pros and cons of the skill. The online videos and internet has helped me in finding out
different techniques and ways to improve my vocabulary and grammar and develop more
effective and convincing speech so as to influence my teammates.
How will this skill help me in the future? (use references to support your argument)
This skill will not only help me in leading the Care home unit but also the skill will be
applied in the real life decisions and bring out confidence in expressing something and
making someone to be its part and acquire the power of influence on him. This skill will
help me gain trust and faith in the minds of people and create a better leadership
personality(Brownell, 2015).
(4) Time management skill
What is the core skill?
Time management is a process of planning and organising activities to divide a specific
time in them. Time management is a important aspect for increasing the effectiveness and
productivity of an organization. I want to develop time management skills as to perform
my activities on or before the deadline and hence use it as an important advantage in my
day to day tasks.
Why is this core skill important? Why did I select this skill to reflect on? (use relevant
theories and concepts to support your answer)
Time management will help me to develop and implement efficiency in the tasks assigned
and also help me in increasing the productivity of the Care home unit. It will enable me
make the best use of time and allocate the activities according to it. This will further lead to
systematic functioning of the unit under my leadership and create a positive impact of my
contribution to the unit.
I have selected this skill to reflect on as it will help me save my time and plan out extra
activities for the remaining time or help me focus on improving my work ability. Time
management will also keep me away from the stress and overtime schedules of the

incomplete work and establish a systematic rhythm in performing routine tasks and
schedules.
Reflect on your current competent regarding this skill. How did you assess your
competence? (use your self-assessment findings, feedback from peers and your tutor,
plus your own reflections on your thoughts, feelings and behaviours to answer this
question)
My current competence reflects that I am poor at time management and performing the
tasks on time. As this cause me allocate extra efforts in performing the work and also rise
of stress. I was unable to set a routine of my work due to poor time management skills. I
used toolkit to develop my time management skills along with the following points later-
Peer Feedback- After my improvement and development of time management skills, my
team mates and peers said that I have improve to a greater extent and also been able to
perform more activities in a given time as compared to past. Also, I am able to plan out
more activities rather than keeping myself busy in performing the existing tasks, in past.
They have also stated positive reviews regarding my team productivity and its relation to
the organizational goals.
I have also referred to Johari window concept in order to develop my time management
skills and contribute my best to my team and the unit.
Can you identify any contradictions from your analysis above? For example, is there
a match between how you see yourself and how others see you, or not?
The toolkit I used to develop my skills and the feedbacks from my peers matches with each
other. I didn't find any contradictions in my analysis and reviews of others. I have been
successful in developing my time management skills by take guidance and
recommendation from my seniors and managers. It has also helped me to organise the
activities accordingly and grabbing out the best opportunities in order to lead my team and
make them productive for the unit.
How will this skill help me in the future? (use references to support your argument)

Time management skills will allow me to make the best use of knowledge and resources at
right place and in doing right things. It will also enable me to save my time and plan out
other activities in that time so as to perform more tasks. Time management skills will
mainly help me in improving my professional career and motivate me to achieve my
targets and destination in my life with ease. This will further help me in polishing my
leadership skills and be successful in every aspects of life(Brandler and Roman, 2015).
SUMMARY AND ACTION PLAN
Analysis
By considering reflection entries, I observed that there are some weakness and strengths are
present within myself. I need to work on my weakness and have to make improvement
through making an action plan. This is important for my overall personality development.
Strengths
My strengths are Team work and Conflict resolution. I motivate people in my care home to
work together as team through leading them in one direction in order to achieve
organisational objectives of our Care Home. I conduct Team Building exercise in my Care
Home. I organised the adapting exercise and trust exercise through conducting various
management games which is helpful to bring people together in my Care Home. I am good at
conflict management at my Care Home. In order to manage conflicts, I focus on limit the
negative aspects of conflict by increasing the positive ones. I follow up 5 conflict
management styles in my Care Home such as accommodating, avoiding, compromising,
collaborating and competing. This styles really helpful in managing conflict resolution at my
Care Home.
Weaknesses
My weakness are Public speaking, Time management and Sharing responsibility. I used to
start shaking and shivering at the time when I give speech to group of people at my Care
Home. I tend to lose the self confidence while speaking in front of group of people. I feel like
that if by chance I convey any wrong statement or make mistake while giving speech I will
be criticised by my team members. I will lose my self-respect in front of peoples at my Care
Home. I am very poor in Time-management. I always failed to scheduled timely meetings
and training sessions for peoples at my Nursing home. Sometimes, I even make wrong

appointments or contradict appointments for two patients at same time in my Care Home.
This makes patients suffer or even make them to wait for a long. Sharing Responsibility is
also one of my Weakness. During work load burden days I feel hesitate to ask for help at my
Care Home. Maybe it is my ego problem or pride factor that what if anyone say no to me. I
don't prefer to hear ''No'' from opposite side. These weaknesses stop me from performing at
my optimal level at my Care Home(Cottrell, 2017).
Action Plan
Specific Measurable Attainable Relevant Timely
Development
area- 1
Public
Speaking
My weakness is
I am afraid of
Public
speakings while
conducting
training sessions
for my new
recruited
associates at my
Nursing Home.
I become so
nervous while
conveying the
speech to group
of peoples.
I will measure
through taking
feedback from
the people at
my Care
Home. I will
go to ask after
the end of the
speech that
Does my
speech
relevant to the
subject or not.
It is really
effective or
not.
I will overcome
my public
speaking fear
through
preparing
thoroughly my
material of
speech so that I
do not make
any mistake
while
conveying my
speech to the
people. Firstly I
start with small
group of people
like my peer
group than I
move to the
large audience.
This will help
Public
speaking is
relevant for
my overall
growth and it
will help in
my
personality
development.
Through
public
speaking I
Can bring my
care Home to
the next
level. By
conducting
motivating
sessions I
encourage
more people
1.5
month

to increase my
confidence.
to Join our
Care Home.
Development
area-2
Time
management
My weakness is
that I cannot
manage the time
for my Care
home. At the
time of
scheduling
appointments
for my patients
in My nursing
home. I
contradict two
appointments at
the same. I
Couldn't devote
equal time for
all patients at
my Care Home
I will measure
it through
asking the
people for the
suggestion.
Do they see
any
improvement
in time
schedule of
Care Home or
not and if not
What
measures I
could take for
managing my
time.
I will manage
my time
through making
prioritize list of
work in Care
Home. Firstly I
focused on
managing
urgent work. I
will try to
eliminate the
distractions at
Care Home so
that I can
timely
complete my
responsibilities
and Work at
Care home.
Time-
management
Is helpful for
my success it
doesn't define
only Care
House
success but
also
improvise
success
within
myself.
Timely
managing
tasks and
work at my
care home
helps me to
get rid of
stress and
work load
pressure.
1 month
Development
area-3
Sharing
Responsibility
My weakness is
that I cannot
share
responsibility.
The ego comes
between my
way. My
It is
measurable
by the peoples
who works at
my Care
Home. I
frequently
I can share
responsibility
through
delegating roles
and dividing
equal
responsibilities
Sharing
responsibility
is relevant for
me to get rid
from Work
burden
pressure at
2 month

willingness and
ability to share
responsibilities
in my Nursing
Home fades
away due to my
pride factor
asked them
that do I show
sharing
responsibility
behaviour at
Care Home or
not. The
answer was
''No'' so I need
to overcome
this weakness
of mine.
to each
associate of my
Care Home. As
I know learning
comes from
experience and
through sharing
knowledge
with one
another.
My care
Home and
also helpful
for me to
overcome the
unrestorable
stress.

References
Cottrell, S., 2017.Critical thinking skills: Effective analysis, argument and reflection.
Macmillan International Higher Education.
Brandler, S. and Roman, C.P., 2015. Group work: Skills and strategies for effective
interventions. Routledge.
Brownell, J., 2015. Listening: Attitudes, Principles, and Skills (Subscription). Routledge.
Hogan, R., 2017. Personality and the fate of organizations. Psychology Press.
Thompson, N., 2015. People skills. Macmillan International Higher Education.
Woodcock, M., 2017. Team development manual. Routledge.
Beech, N and et.al., 2017. Reflective learning in practice. In Reflective learning in practice
(pp. 30-40). Routledge.
Baumert, A and et.al., 2017. Integrating personality structure, personality process, and
personality development. European Journal of Personality. 31(5), pp.503-528.
Costa Jr, P.T and et.al., 2019. Personality across the life span. Annual review of
psychology.70. pp.423-448.
Tucker-Drob and et.al., 2017. Theoretical concepts in the genetics of personality
development. The handbook of personality development.

APPENDIX
Team work- Johari window
Conflict management- Psychology assessment test

Public speaking- MCI Test
Time management- Johari window