The researcher reflects on their experience conducting a study on Godiva's marketing strategy, highlighting the challenges and learnings gained throughout the project. They discuss how they initially felt uncertain about completing the task efficiently but ultimately felt satisfied with the results obtained. The report analyzes factors related to Godiva from a customer's perspective, discussing changes in technology and time influencing the organization's activities and operations. The researcher notes that traditional methods are being replaced by contemporary approaches, and faced difficulties collecting data due to respondents' lack of understanding and hesitation.