Reflective Report on Leadership, Negotiation Skills, and Problem Solving Skills

Reflective Report

Table of Contents
Leadership........................................................................................................................................1
1. Developing model of leadership..............................................................................................1
2. Analysis of performance in comparison of the suggested model............................................2
3. Comments upon the usefulness of model and its appropriateness...........................................2
Negotiation skills.............................................................................................................................3
Problem solving skills......................................................................................................................5
Change management skill................................................................................................................7
Reflective practice...........................................................................................................................8
Conclusion.......................................................................................................................................8
Recommendations............................................................................................................................9
REFERENCES..............................................................................................................................10

Leadership
1. Developing model of leadership
I am studying business management and I have completed my internship at Superdrug
Ltd as a supervisor. While working within the organisation I was leading a team of 20
individuals therefore it was very important for me to guide them appropriately so that all of them
can perform their jobs effectively. For this purpose I was required to focus upon leadership
models. There are three different types of models which are as follows:
Managerial Grid: This framework of leadership is mainly focused with the concern of a
leader for task and other individuals who are working under him. This mode guide supervisors
like me to keep two different behaviours which are consideration which pays attention towards
providing respect to others and second one of initiating structure (Antonakis and Day, 2017). In
this behaviour leaders try to organise, schedule and make sure that all the tasks are completed on
time or not.
Four framework approach: This model of leadership is focused with four different
behaviours of leaders working within the organisation. These are structural, human resource,
political and symbolic. Supervisors who are focusing upon structural framework tend to be
focused with strategy, implementation, experimentation and adaptation. The leaders who are
using human resource framework believe that they should communicate with all the staff
members working within the organisation so that their issues could be resolved. The supervisors
with political behaviour always clarify the results which are required by them from the
employees and they pay attention towards distribution of power. Leaders following the symbolic
framework are focused with playing effective roles and responsibilities at workplace so that the
long term goals of the organisation could be achieved (Robertson, 2016). By using this model I
can deal with all the problems which are taking place at workplace by following four different
types of frameworks.
Situational leadership: This model of leadership is focused with modification in their
behaviour according to the situations taking place within the organisation. There are two
different types of behaviours in this model. They are directive behaviour and supportive
behaviour. When leader emphasise on defining tasks in context of what, when as well as how to
carry the tasks is referred to as directive behaviour (Schoja, 2016). Being a supervisor, this is an
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important aspect to furnish appropriate guidelines to individuals with the ways in which they can
carry out their operations. The supportive behaviour emphasise on development of team and their
participation in different tasks which are being carried out within Superdrug Ltd. This style of
leadership is being utilised by me depending upon the situations which prevails within working
structure (Rosenbach, 2018). Basically in this focus is laid on choosing the appropriate style of
working depending on prevailing environment.
2. Analysis of performance in comparison of the suggested model
The situational leadership model is an apt approach which is being used to deal with
different conditions. This enables leader within development of their people and workgroups,
develop rapport and bring best among their people and utilise appropriate style while rendering
their service. For learning different aspects and bring in innovative solutions for specified
condition, I always made use of democratic style, the reason behind this was that it lead me to
grow as an individual and understand what can be done within respective condition (AnnGordon,
2019). This assisted me to involve employees as well as have their viewpoint on different aspects
which aids me to formulate an innovative solution for dealing with specified situation. It lead me
to acquire me knowledge with respect to what can be done in which context. Along with this,
affiliative style was used when morale of followers was low and it assisted to build up
confidence of team. For an instance if employees felt demotivated with respect to what they are
doing then by appreciating for their work and making them realise value within firm aids them to
boost up their morale and also this enabled me to enhance their morale. All this enabled me to
learn things and ways in which different aspects can be handled. Furthermore, there was also an
enhancement in results attained which implied that my performance was better and it can be
improvised as different aspects were acknowledged. This assisted me to acquire knowledge
which was being used by me to deal and render services.
3. Comments upon the usefulness of model and its appropriateness
The situational leadership is an apt to render services within an organisation as well as
individual. But to appropriately use this model, it is important to be intuitive as it will assist to
acknowledge needs of team members as well as ways in which they can be accomplished. The
reason behind this is that will lead to boost up morale of individuals by providing them with
what they need (Kiersch and Peters, 2017). Mostly, while rendering their services people expect
that their work should be valued as well as appreciated when they attain their target. A word of
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