Relational Communication: Importance of Non-Verbal Communication

This article explores the significance of non-verbal communication in relational communication. It discusses the importance of facial expressions, body language, and gestures in conveying messages effectively. It also highlights the advantages and disadvantages of non-verbal communication in different situations.

Relational
Communication

Table of Contents
INTRODUCTION...........................................................................................................................1
Main body...................................................................................................................................1
Literature Review........................................................................................................................1
CONCLUSION................................................................................................................................6
REFERENCES................................................................................................................................8
.........................................................................................................................................................9

INTRODUCTION
Communication can be defined as the act of transferring essential information from one
person and groups to another. Whereas, non-verbal communication refers to as conveying
information to the other person through facial expression, gestures and body positions. In the
working premises staff member use both type of communication which are, verbal and non-
verbal communication in order to convey their ideas, thought etc. to other people. The various
types of non-verbal communication are, eye contact, gestures, proximity, body language etc. The
main agenda to implement communication in an organisation is to complete the work in effective
manner. To complete the process of communication it is mandatory to involve sender, message
and a receiver. Communication can be categorise into two methods which is verbal
communication and non-verbal communication. Spoken communication includes face-to-face
interaction, television and all direct methods of communication. The state-of-the-art which is
selected for this topic relates with non-verbal communication. It includes body language,
gestures and expression for delivering the message to another persons (Adamson, 2018).
Moreover, relational communication will be defined through to understand the interaction
process with family and friends. The report is focused on understanding the effective methods
for communication. Further, it is favourable to study communication topic because it is wide in
scope. Along, with this the nature of communication is universal at both levels, professional as
well as personal.
Main body
Literature Review
According to Eeva A. Elliott and Authur M. Jacobs, 2013, Facial expression is used by
human being while conveying their ideas and thought through expression either by eyes or face.
In this eyes plays a major pole in making understanding the message to other person. Fiscal
expression is typically related with emotions of the people (Facial expression, 2013).
According to Peter Stimson, communication is the process of exchanging and transferring
information between individuals and groups. The main motive to learn and execute
communication factor in the organisation is to define or explain the information in efficient
methods. The process of delivering the message to another message on planning basis leads an
individual to make effective decisions by understanding all essential aspects of communication.
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In the present scenario, it is essential for organisation and individuals to transfer reliable and
essential information for accomplishing their task in effective manner. With the implement of
this process it is easy for receiver to identify and select those alternatives which leads
organisation to make effective decisions for the upcoming period. (What Is Nonverbal
Communication?. 2019. Communication: Concept, Features and Process (With Diagram).
[Online]. Available through:< https://www.thoughtco.com/what-is-nonverbal-communication-
1691351>)
According to the Raksha Talathi, communication is used to transfer the facts, figures,
information, ideas and suggestion from one person to another. This activity helps them to
understand the subject matters which is exchanged between sender and the receiver. Facial
expression is one of the most effective methods through which it is easy for humans to interact
with each other easily. Like there are various task are performed by individuals so to complete
them effectively it is essential for individuals to learn all types skills. Like facial expression,
verbal and non-verbal. Communication refers to the way by which an individual share
information through using verbal and non-verbal methods. Further, in the present scenario
several aspects are present that must be considered by sender for sharing the similar information
or meaning with the receiver. Moreover, the major concern which impacts on individuals and
organisation is to reduce the time that is consumed to complete the work. It determines that
ineffective communication leads the organisation or an individual to accomplish their task in
non-effective manner.
According to the Richard Nordquist, Non-verbal communication is the process of sending
and receiving message without using the words. The process of non-verbal communication refers
to the process of transferring message by gestures, body language, signals and many more.
Moreover, non-verbal communication refers to share the information through physical
movements, eye-contact and postures. (Raksha Talathi. 2019. Communication: Concept,
Features and Process (With Diagram). [Online]. Available
through:<http://www.yourarticlelibrary.com/management/communication/communication-
concept-features-and-process-with-diagram/69861> )
According to the Edward G. Wertheim, non-verbal communication is the key factors that
leads an organisation and the individual to communicate effectively with other persons. Most of
the business operations are dealing with the clients at global level. Therefore, it is mandatory for
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workforce who engage in organisation to enhance their communication skill for making effective
decisions. It leads them to complete their work in effective manner with in specific time period.
Relational communication is the most appropriate method which defines the non-verbal
communication technique. In present scenario, it is more favourable to deal with clients by using
body language. It refers that, due to change in the language it is complex for them to share their
message with others. So with the execution of body language, this is easy for the organisation
and individuals to share essential information with the receiver.
According to the Shraddha Bajracharya, communication majority of the organisation uses
interpersonal communication methods to deal with their employee's. This is preferred by most of
the organisation to complete their work by implementing interpersonal communication
techniques. Further, this approach is more beneficial because it is beneficial for them to
exchange ideas, information and feelings by face to face methods. On other side it is also
necessary for the organisation to measure the effectiveness of their communication. So to
maintain to measure the effectiveness of interpersonal communication individuals analyses that
how effective the meaning of message is transferred to receiver.( Interpersonal Communication.
2018. Communication: Concept, Features and Process (With Diagram). [Online]. Available
through:< https://www.businesstopia.net/communication/interpersonal-communication-
examples>)Communication is taking place at professional or personal level, when more than two
individuals are engage to interact with each other through analysing the aspects of completing
their work within appropriate manner. Moreover, it is not mandatory for the persons to select a
particular method such as verbal and non- verbal to interact with employee's. This decisions are
depend on the organisation to select those method by which organisation accomplish their task in
most appropriate manner. To execute the task in appropriate manner, organisation need to deliver
and share reliable and relevant information with all those persons who are engage in the
organisation for completing their work in the organised manner. Their are various methods are
utilize by the organisation to communicate with each other. Interpersonal communication is more
beneficial for the persons who wants to complete their work in most effective manner. This
results it is used by individuals to implement and interact with friends and family. Interpersonal
communication are those persons to deal with implementing essential action to deal with them
in effectual way. This results the meaning of their work will be understood by analysing and
predicting all facial expression and body language of the receiver.
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Importance of facial expression
 Substitution- This determines that with the facial expression verbal message for the
organisation is easily convey to other people. Some they are more effective as compare to
words.
 Contradiction- It can contradict various factors that are related with organisational goals
and their convey due to which it is easy to determine the listening or truth factors which
is related with individual performance.
 Accenting- Their are various message are underline by the individuals so due to
communicate them effectively. Facial expression are also engaged in them so the
message is interpreted with proper manner.
Importance of non-verbal communication
According to the Peter F. Drucker, non-verbal communication can be describe as the
process which is used hand in hand for completing the work through public speaking (Aiba and
Katsuragawa, 2019). It includes eye-contact, blink rate, gestures and facial expression. Some
importance of the non-verbal communication is mention as follow:
 Presentable- The most of the present operations are performed by individuals at global
level. This determines it undertakes various factors to make appearance of body
language to complete their work in most appropriate manner.
 Work on it- Presentation of the communication, is includes to complete their work in
minimum time period. In the presentation, there are various methods need to be
implement and to learn their facial expression. So it is easy for sender to define the
meaning of their work in minimum time period.
 Posture and body orientation- Their are various methods used by organisation to deliver
their message towards audience (Arnold and Boggs, 2019). Like presentation of the
products is one of the method by which organisation or individuals influence employee's
to complete their work. Therefore, it is important for them to communicate their
message through talk, walk, stand and sit.
Body language, expression, gestures and many more are some of the most crucial factors for
organisation and individuals which leads them to complete their work in minimum time period.
The main benefits which is achieved by corporation is to facilitates and delivers learning through
most appropriate manner. In this it includes, different practices through which they accomplish
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their work in systematic and sequential manner. Further, there are various learning methods need
to include that increases gesture movements for organisation. Like, it is more effective for a
single individual to interact with large crowd through developing positive wave in their
message. (Nonverbal Communication: Definition, Types, Importance (Explained). 2019.
Communication: Concept, Features and Process (With Diagram). [Online]. Available through:<
https://iedunote.com/nonverbal-communication >)
By determining all above mention factors, it is understood that there are various factors are
present in communication. Such as Gestures, body orientation, body language and space. This
factors leads the organisation to complete their work in systematic manner (Barnlund, 2017).
For the upcoming period it is essential for the firm and individuals to communicate with
receivers in most effective methods such as facial expression helps the sender to understand
whether receiver understands the meaning of message or not. This expression is beneficial for
determining essential aspects that are known as state of art. Example- facial expression assist the
sender to understand the index of mind of receiver end. Sender sends the message to receiver and
it is related with favourable results for the person, then facial expression represent joy. Such as
happiness, warmth and affiliation towards the receiver (Berger, 2018).
Disadvantage of non-verbal communication
According to the Bizcom, each communication process includes some disadvantage for
completing their work in effective manner. Non-verbal communication is a major factors of the
relational communication techniques. This refers it undertakes various exception which shows
some issue that are mention as follow:
 Incomplete communication- In most of the incidents of non-verbal communication is
used to support the verbal communication. This determines if interpersonal interaction or
non-verbal communication takes place on their single factor. Then it is complex for them
to define the message. It results that non-verbal communication is incomplete with out
the verbal communication.
 Lack of flexibility- This is one of the major drawback of non-verbal communication. As
soon as the communication begins, meaning of message is essential for organisation
because it will disappear in the end. This impacts on the message due to this it diverts the
meaning of message. So the communication process consumer more time to complete
their work (Bonvillain, 2019).
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According to the James Price Dillard, relational communication is a method which is used by the
organisation to complete their work in minimum time period. It helps them to complete their
work in minimum time period. This governs an message is deliver to employee's in effective
manner by executing verbal message. While for delivering the feelings, affection, respect etc.
Non-verbal communication is most effective. It helps to communicate with friends, family and
elders in most appropriate manner.
According to the Lee Hopkins, there are several aspects are present which works as barrier in the
communication. It is already understood that an effective communication channel require sender,
receiver and a message to exchange the essential information. Non-verbal communication is
similarly important to the verbal communication. It governs that people respond and adopt those
factors quickly which are seen by them. Therefore, some barriers which reduces the performance
of non-verbal communication is mention as follow:
 Paralanguage- It is one of the major issue which reduces the impacts of non-verbal
communication. This determine Communication: Concept, Features and Process (With
Diagram)ines it works as a barrier for the organisation when it is not understand by
person. In non-verbal communication there is nor availability of any dictionary due to
which it is complex to understand the meaning of communication.
 Body language- This is one of the major concern for the organisation that creates barrier
for the sender and receiver to communicate with each other in effective manner. Like an
individual with head down, folded arms faces difficulties to explain the meaning of their
message to large number of persons (Cameron and Mansour, 2018).
 Learning capabilities- people with low learning skills, it is essential for them to
complete their work. This results it is easy for organisation and individuals to complete
their work in minimum time period. Due to low communication skill there are various
skills need to be implemented in order to increase their effectiveness of their meaning.
By understanding and monitoring various factors it is important for them to complete their work
in minimum time period. Body language, facial expression, gesture, silence etc. are some of the
factors which engages employee's to enhance their performance. Further, the major benefit that is
achieved by them is to enhance the skills through which an organisation is to complete their
work in appropriate manner within Communication: Concept, Features and Process (With
Diagram)minimum time period. (Non-Verbal Barriers to Communication. 2019.
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Communication: Concept, Features and Process (With Diagram). [Online]. Available through:<
https://bizfluent.com/list-6721900-non-verbal-barriers-communication.html >)
According to the Kristin Proctor, their are various methods needed by organisation for
completing their work in minimum time period. Some ways that helps to deal with changes for
improving the performance of communication is mention as follow:
 Straight and forward interaction- This system refers that an individual need to
communicate only those things by which it is easy for them to interact with receiver on
those factors which is mandatory (Kurtz and Silverman, 2017).
 Deflect slang- Casual language is one of the major reason which reflects on changes in
organisation. Their are various methods need to deal or settle between sender and
receiver, if they interact through casual language. Like slang language deliver unreliable
and rumours information towards the receiver.
In the last, while going through this research it is analysed that it is essential for organisation to
deal with various factors that increases their language for enhancing the effectiveness of the
interaction between sender and receiver. The appearance of modern culture defines that people or
individuals from different culture are working together. So to develop positive culture it is
necessary for the workforce, individuals and organisation to execute verbal as well as non-verbal
communication to explain the meaning of their interaction (Lundgren and McMakin, 2018).
With implement of effective communicating channel it is easy to achieve various task in
minimum time period. (How to overcome barriers of communication at work. 2019.
Communication: Concept, Features and Process (With Diagram). [Online]. Available
through:<https://crewapp.com/c/resources/overcome-barriers-communication-work/>
CONCLUSION
It has been concluded by the above mention report, that communication is an essential
part for individuals and organisation. Verbal communication such as face-to-face, telephonic etc.
plays a crucial role for the sender to write and deliver effective content to the audience.
Similarly, on parallel ways non-verbal communication also plays an important role in order to
provide reliable support to the message by utilising gestures, facial expression and body
language. Further, in this report the understanding about the implement of new process to
communicate effectively in the organisation is understood. To interpret the whole concepts of
sender and receiver there are various concepts are evaluated. It includes straight and forward
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communication and use of simple language for completing various task in nominal time period.
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REFERENCES&
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Online
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[Online]. Available
through:<http://www.yourarticlelibrary.com/management/communication/
communication-concept-features-and-process-with-diagram/69861>
Raksha Talathi. 2019. Communication: Concept, Features and Process (With Diagram).
[Online]. Available through:<
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What Is Nonverbal Communication?. 2019. Communication: Concept, Features and Process
(With Diagram). [Online]. Available through:< https://www.thoughtco.com/what-is-
nonverbal-communication-1691351>
Interpersonal Communication. 2018. Communication: Concept, Features and Process (With
Diagram). [Online]. Available through:<
https://www.businesstopia.net/communication/interpersonal-communication-examples>
Nonverbal Communication: Definition, Types, Importance (Explained). 2019. Communication:
Concept, Features and Process (With Diagram). [Online]. Available through:<
https://iedunote.com/nonverbal-communication >
Non-Verbal Barriers to Communication. 2019. Communication: Concept, Features and
Process (With Diagram). [Online]. Available through:< https://bizfluent.com/list-
6721900-non-verbal-barriers-communication.html >
How to overcome barriers of communication at work. 2019. Communication: Concept, Features
and Process (With Diagram). [Online]. Available
through:<https://crewapp.com/c/resources/overcome-barriers-communication-work/>
Facial expression. 2013. : [Online]. Available through:<
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