Report about Organizational Culture

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ASSESSMENT 1: Progress Report/ Reflection
Name
(Affiliation institution)

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Table of Contents
Introduction.................................................................................................................... 3
Background.................................................................................................................... 3
A Brief Description of MA service group............................................................................... 3
Role of my department or division structure, supervisor and reporting lines.....................................4
Organizational culture and structure in my workplace................................................................5
Skills that I have had from my studies already.........................................................................7
Training provided by MA Service Group in my placement..........................................................9
Reflection.................................................................................................................... 10
Conclusion................................................................................................................... 13

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Introduction
The type of internship is management. My company is MA service group. My role in the
company is managing the duty roster of employees. Therefore, the reports seek to present an
internship progress report explaining a brief description of MA Service Group, roles and
responsibly during my workplace, my work experience with the company, skills, and knowledge
learned and further reflect on how the experience has shaped my career development.
Background
A Brief Description of MA service group
MA service group provides customer-focused services, cleaning as well as security
services through a risk management approach to understand, manage as well as delivering
outcomes. The company is located in Australia focuses on both national and local markets. The
organizations work with a mission of satisfying their clients with various benefits such as
enhancement of cleaning and security measures with fixed costs, reduction in the volume of
resourcing without compromising services through innovation and productivity, and offering of
risk management approach to all duties as well as activities. The core business of MA services is
divided into three segments consisting of security, cleaning as well as customer service. In term
of security, MA service group has many years of experience in the industry, credibility,
reputation, resource capacity as well as capability of delivering holistic security solutions such as
specialized solutions, alarm response as well as patrols. In terms of cleaning, MA Service Group
established a separate MA cleaning group in 2017 that offers specialized, periodically as well as
daily cleaning services to clients and further provide a comprehensive approach to their risk
management strategies. In terms of customer service, MA Service Group has a separate customer
service group which offers end to end safety solutions, strategies for mitigating risks as well as
customer experience management for various types of events.

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Role of my department or division structure, supervisor and reporting lines.
Description roles Reporting line
Management and administration department
(The Head of Department (HOD) is Marin
zyole)
-Managing employee welfare in the organization
like maintaining employee duty roster.
-Sorting and distributing outgoing and incoming
posts
-Arranging, organizing and coordinating
meetings as well as various activities that fall
under management territory.
-Management of all equipment used in the
organization.
-Handling of external and internal
communications.
-Developing administration procedures.
-Involve in the decision making process.
-Head of the
department reports
to the general
manager
Supervisor (Zach brass) -Supervise junior staffs in the management and
administration department
-Approve various documents prepared by the
junior staff as well as interns
-evaluating employees' performance and provide
strategies for improvement.
Developing and reviewing management and
administration procedures, policies as well as
Reports to Martin
Zyole (head of a
department in the
management and
administration
department)