Report on Air Traffic Control Services Named NATS

Change Management - NATS
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TABLE OF CONTENTS
INTRODUCTION......................................................................................................................... 4
Q1. Lewis Analysis of NATS factors.........................................................................................4
Q2. Cultural and ethical issues................................................................................................7
Q3. Leadership discussion.......................................................................................................8
Q4. Recommendations............................................................................................................ 9
CONCLUSION .......................................................................................................................... 10
REFERENCES............................................................................................................................ 1
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Illustration Index
Illustration 1: Force field analysis.................................................................................................5
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INTRODUCTION
Change management is a very difficult process for the company. It involves different
kinds of barriers which are to be taken into consideration appropriately. The following report is
about analysing a case study based on UK’s leading provider of air traffic control services named
NATS (Andrews, Cameron and Harris, 2008). It analyses and evaluate the driving and resisting
factors for change within the company. It also critically evaluate the cultural and ethical issues
faced by the organization with regard to its employees. At last the report ends in making some
valid conclusion and recommendations.
Q1. Lewis Analysis of NATS factors
It can be assessed that Kurt Lewin's Force Field Analysis is a powerful strategic tool used
in order to assess what's needed for change within both corporate and personal environments.
Here, it evaluates that it is the factor that assesses in order to balance between two different
forces such as driving force and restraining force (Baldwin, Bommer and Rubin, 2012). Hence, it
is essential for firm to maintain equilibrium between force favourable to change and those
resisting to it. Hence, such type of change is essential for NATS that helps them to change or
reduce resisting forces in order to attain success. However, driving force that helps in making
change attractive to people and restraining force that work to keep things as they are. With the
help of this successful change is attained which assists in either strengthening the driving forces
or weakening the restraining forces (Benn, Dunphy and Griffiths, 2014).
Such analysis is used in regard to distinguish among the factors that helps in identifying
the situation and implement the change requires so that success can be attained. It could be
analysed in regard to inform decisions and make effective changes to attain best results within
NATS. Business selects skilled and experienced workforce in order to solve challenges being
faced by aviation industry and involve such driving forces so that success can be attained
(Burnes, 2004). NATS faces different challenges such as managing Air Traffic Management
(ATM) within next few years so that future goals can be attained within the industry. However,
such changes compels NATS to modify the way it provides ATM services to clients. It faces
challenges and thus affects the operations of firm in market. Through carrying out so business
faces various opportunities in regard to enable the commercial growth of the firm and drives
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