Change Management And Leadership Report 2022

Running Head: Change Management And Leadership
CHANGE MANAGEMENT AND LEADERSHIP

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Change Management And Leadership
Executive summary
Purpose of this report is to focus on the change management of the Kiwi bank and issues
related to the process of change. It has been found that this company has restructured its
organization in 2014. This decision of management has affected its employees. Change
management plan has included an audience of communication, possible reactions,
responsibilities, communication channel, communication objectives, and effective leadership
style. This organization is facing challenges regarding lack of efficient IT structure,
competition, consumer behavior, Asiafication, and others. All of this challenge has been
discussed in this report. Lewin's model of change and the environmental adaptive strategy has
been recommended for change management in the Kiwi bank. It has been concluded that
participative and delegative leadership styles can be implemented within this organization to
manage the change process.

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Change Management And Leadership
Table of Contents
1. Introduction............................................................................................................................4
1.1 Overview of the organization...........................................................................................4
1.2 Product or services...........................................................................................................4
1.3 Vision and mission of Kiwi Bank....................................................................................4
1.4 Strategic objectives...........................................................................................................4
2. Issues and Challenges regarding Change Management.........................................................5
3. Change Implementation.........................................................................................................7
3.1 Resistance to change.........................................................................................................7
3.2 Four organizational change management strategies.........................................................8
4. Communication Plan and Leadership..................................................................................10
5. Leadership styles and Organizational Culture.....................................................................14
6. Conclusion............................................................................................................................15
Reference list............................................................................................................................16

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Change Management And Leadership
1. Introduction
1.1 Overview of the organization
Kiwi Bank Limited has been established in 2001 in New Zealand by considering the
companies act 1993. Purpose of this bank was to serve banking facilities at lower fees to the
public. At that time, the banking industry was being ruled by four Australian banks and this
new bank was bound to compete with those organizations (Kiwibank.co.nz, 2018)
1.2 Product or services
Kiwi bank offers several services to satisfy the expectations of its customers. Continuous
improvement in banking services offered by this bank is helping consumers to access banking
easily. Services and products of this bank are mentioned below,
i. Business banking
ii. Personal banking
iii. Nationwide ATMs
iv. International banking
1.3 Vision and mission of Kiwi Bank
Vision of Kiwi bank is to improve as per demand of consumers to serve better value and stuff
to them at lower fees.
Mission of kiwi bank is to provide financial support and banking facilities to their current and
potential customers and deliver sufficient return to shareholders.