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Report on Evaluation of Emergency Department

   

Added on  2020-05-04

9 Pages1902 Words173 Views
Running head: EVALUATION OF EMERGENCY DEPARTMENTEVALUATION OF EMERGENCY DEPARTMENTName of the StudentName of the AuthorAuthor Note

1EVALUATION OF EMERGENCY DEPARTMENTExecutive SummaryHospital Consumer Assessment of Healthcare Providers and Systems or HCAHPS is aninstrument for collecting information from patients about their experience related to hospital careand management. Bad experiences of patients in emergency departments involve the longwaiting time to be admitted, to get treated and also the poor decision making skills of thehealthcare professionals. Moreover, it also involves long waiting times to get discharged.Kotter’s model of change generally provides the guidelines on how an organization shouldorganize and plan their approaches, carry out prompt decision-making and bring about effectivechanges to ensure future improvements.

2EVALUATION OF EMERGENCY DEPARTMENTTable of ContentsIntroduction......................................................................................................................................3HCAHPS Survey and Emergency standards...................................................................................3Analysis of HCAHPS Data..............................................................................................................4Recommendations............................................................................................................................6Conclusion.......................................................................................................................................6Reference List..................................................................................................................................8

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