Report on Leadership and Organizational Behaviour

Organisational
Behaviour
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Table of Contents
INTRODUCTION...........................................................................................................................3
UNIT 1.............................................................................................................................................3
Leadership and Organizational Behaviour.............................................................................3
UNIT 2............................................................................................................................................6
Organizational Structure, change and sustainability..............................................................6
UNIT 3............................................................................................................................................8
Important aspect of culture, power and Conflicts in an organisation...................................8
UNIT 4..........................................................................................................................................11
Motivation and its effect .....................................................................................................11
UNIT 5...........................................................................................................................................13
Human capital and communication ....................................................................................13
CONCLUSION..............................................................................................................................16
REFERENCES..............................................................................................................................17
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INTRODUCTION
Organisational behaviour is the process of examining behaviour of human resources of
the organisation. Workers are the people who help in achieving the organisation's objectives
while aligning their goals with company's vision and aim. Every individual differs from each
other in respect of behaviour, culture, attitude, beliefs etc. For this assignment the selected
company is Waitrose. It is a food retail outlet in UK possessing 352 branches all over the nation.
This project highlights the impact of organisational culture, its behaviour, and various different
leadership styles. As every individual is known as important asset of the business entity. Hence,
it is the responsibility of managers to motivate them in order to improve their performance for
attaining set targets. Organisation Behaviour provides leadership concept to be applied in
company's system. The assignment also throws light on the importance of team formation,
various types of power and reasons of conflicts that may arise in system. Managers of the
organisation play a prominent role in introducing and changing behaviour of people according to
environmental changes. There are number of programmes introduced by leaders in the system
like MBO, ESOP's, employee recognition schemes, employee involvement etc. There are 5
different levels of leadership possessing different behaviours and responsibilities.
UNIT 1
Leadership and Organizational Behaviour
Leaders are one who guides behaviour of employees and motivate them to attain the
final goals and objectives. It is the major function of mangers to act as leaders that can be of
different styles. There are basically 5 levels of leaders that comprises of different attitudes and
function. Organisation Behaviour impacts leadership styles in many ways (Ashby, 2013.). Every
institution has to go for establishing leadership process in some way or the other way.
There are basically six principles of Leadership: Clarifying values: It is the responsibility of leaders to ensure clear goals and rules to the
employees. It provides them with proper vision and path so that they will work
accordingly for accomplishing the same with proper means and confidence.
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 Clarifying direction, vision: Leadership process will go in vain if proper vision and
targets are not specified. Hence it is the work of leaders to clarify path in such a manner
so that they can realize future goals in a proper manner. Clarifying work: People are of different nature and attitude. Sometimes it may be
possible that they can make false interpretations about others. Hence, it is the
responsibility of leaders to assess individual's capabilities and provide direction
accordingly (Barnard, 2012). Supporting followers: Leaders should possess characteristics of supporting behaviour.
There are number of barriers that may arise in organisational structure. Therefore,
conducive working environment should be created for maintaining a healthy working
culture. Being Relentless: It is the function of good leaders to be flexible in their working
process. As today's environment is ever-changing they have to be innovative and
directive in nature. Measuring performance and Celebrating Achievement: It is very important to evaluate
the working performance of employees. So that their actual work can be measured with
the standard set to correct deviations if any. On the other hand it is essential to appraise
good performers to make them motivated.
Different Leadership Levels:
There are 5 levels of leaders which consists of personnel of different
characteristics who possess distinct behaviour in varied situations. Amongst all level 5 leaders
are on the top of hierarchy and have complex powers. Level 1 leadership: It comprises of extremely competent work force that is full of
knowledge of different areas. They have number of skills and talents which help in
contributing into job with the best efforts. Level 2 leadership: It comprises of leaders which make their team to work effectively
and efficiently to attain results. Hence, they work along with the team members and
promotes synergy effect.
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 Level 3 leadership: Efficient managers are included at this level, who directs everyone to
carry out organisational goals and mission in a correct way. Level 4 leadership: It is the collection of all up most leaders. They stimulates every
section or company to achieve the final vision and mission (Firth, 2013 ).
 Level 5 leadership: They are the best out of four leaders discussed above. As they have
qualities of all four levels along with, it they have some unique features like discipline,
passion, confident etc.
TEAM STRUCTURE:
Teams are important components in an organisation. It is outlined as group of persons
working together having same objective and aim. Teams work on the concept of synergy and
togetherness. Teams can be of different types that operates in Waitrose. These are mentioned
below:
 Functional Team: In this structure, various departments of the organisation are
classified like marketing, finance, production, human resource etc. They are combined
according to the specialised activities having key responsibilities and functions. Roles
which are played by individual are discussed below:
Team Leader: It is main responsibility that includes leading and directing team
members in such a manner so that they will achieve right ultimate goals. Team leader is
accountable for carrying out work in proper style and making employees work in proper way.
Record Keeper: They are accountable of maintaining records of operations.
Progress Chaser: They concentrates on their work to achieve it in proper time frame.
Document Controller: Their work is to keep tracks of written document.
Problem Solving: They comprises of people of various sections acquiring different
skills used to solve particular specific issues (Watson, 2017).
 Project Team: In this type of team structure there are various group of people carrying
assorted purposes and aims. It is a temporary team formed which is established for
particular purpose and gets removed after completion of task. The team comprises of:
Forming: It is the first stage, where everyone is not acquainted with the responsibilities
and obligations. Under this, they got familiar with the other members.
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Storming: It states that persons are different from each other, possessing skills of varied
views.
Norming: In this stage, process of fulfilling the final targets. It is an efficacious
procedure for attaining goals.
Performing: Under this, team members are prepared to perform allotted work to take on
project of the group.
 Virtual Team: As the name suggest, virtual persons are emerged as company have to
operate in different locations in various branches. They get attached to each other
through internet or technological system.
Balance Scorecard: It is an instrument which is adopted by business institution to evaluate the
performance level of employees that are working there. It helps to examine the skills and
knowledge that each individual possess in order to find out any areas that need proper attention.
Importance of Balance scorecard:
 It aids in transforming long term goals into short term aims so that it can able to attain
final set targets.
 The balance scorecard provide framework for decision making process.
 It also assists in establishing coordination among various departments that are operating
in single company institution.
UNIT 2
Organizational Structure, change and sustainability
Every organisation works in a proper hierarchy system, under which relationship of
superior subordinates are defined. It specifies unity of command, chain between lower and upper
level of management. Organisational change defines as the process of modifying any policy,
rules, and regulations in response to the changing environment. Structure states that the line of
duty from top to bottom management level. There can be situation when company have to
redesign
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