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Report on Management and Operation - Starbucks

   

Added on  2020-06-05

11 Pages3179 Words129 Views
Management and Operation

Table of ContentsINTRODUCTION...........................................................................................................................1TASK 3............................................................................................................................................1P4 Key approaches to operations management and the role that leaders and managers play.....1P5 Importance and value of operations management in achieving business objectives.............2M3 How leaders and managers of Starbucks can improve efficiencies of operationalmanagement................................................................................................................................3TASK 4............................................................................................................................................3P6 Factors within the business environment that impact upon organizational management anddecision making by leaders and managers..................................................................................4M4 How these various factors affect the business environment and wider community ofStarbucks.....................................................................................................................................5D2 Application of operations management and factors that impact on the wider businessenvironment ................................................................................................................................6CONCLUSION................................................................................................................................6REFERENCES................................................................................................................................7.........................................................................................................................................................7

INTRODUCTIONManagement and operation is an essential process of designing and regulating all theproduction activities which aid in fulfilling customer’s demand in an effective manner. Mainly, itis an effective activity in which they convert input into output by using better quality of rawmaterial, labour, capital and many more (Operations and Project Management (OPM), 2017).The main function of operation and management is to use raw material for producing finishedgoods for their target customers in order to get higher satisfaction. Present report is based onStarbucks which is an American coffee company as well as coffee house which provides highquality drinks to their customers. They operate business at various locations in which they offertheir products to large number of customers. In this report, various key approaches of operationmanagement and role of manager and leader are mentioned. Various factors are also discussedhere which help in achieving the organizational goals in an appropriate manner. TASK 3P4 Key approaches to operations management and the role that leaders and managers playOperation management is more important for the Starbucks to attain the higher success.This process related to the planning and designing activities of the business which helpsimproving the overall performance of the business in effective manner. For managing all theoperation company required skills and experienced manager who easily manage all the activitiesof the business to achieve the organizational goals in appropriate manner. Planning: One of the important process of the Starbucks for achieve their overall targetin appropriate time period. Before operating any kind of task and activities planingprocess is more important and it should be clear and systematic so that employees easilyfocus on their target. It is important duty of manager of the Starbucks to make andexecute a plan to get higher success. Managing: In business organization all the workers comes together and work as a teamto achieve the target of the company (Bainton and et. al., 2011). For this it is importantduty of the manager to manage them effectively and also motivate them to perform theirtask in better manner which helps in achieving the positive results. Controlling: Better coordination is more important for the company to attain the highersuccess. For this manager play important role because they manage and bring effective1

coordination among all the activities and its employees so that they easily attain thepositive results.In this there are some key approaches of operation management which helps in managing all theoperational activities in effective manner (Chaouachi and et. al., 2013). All these are define thebetter target in order to get effective success at market place. All key approaches are as follows:Total quality management (TQM): It define effective management quality which ismaintain by the employees to improve the standard of the operational activities. One ofthe main purpose of TQM is to reducing all the conflict situation in the productionprocess and also cut down the operational cost. For this training is one of he importantrequirement of the company to maintain this process effectively. Just- In- Time: This approach is related to the inventory in which the company easilyimprove their employees performance and also reduce the chances of wastage of theresources. This strategies helps in identifying the customers demand in effective mannerso that Starbucks improve their product quality. In this, it is managers duty to make aswell as design better production process so that they manufacture quality services fortheir customers at affordable price (Fang and et. al., 2012). With the help of this approachcompany cut-down their production cost. Lean production: It is an effective and systematic techniques which is used by thecompany to reduce the wastage of the resources in the production process. It helps inmaintain the quality standard of the products and services in order to satisfy customersneeds in effective manner.Continuous improvement: It is one of the effective approach which is used by Starbucksto improve their regular activities of the production process. By this company easilyproduce quality products to their customers and satisfy them accordingly. Basically thisapproach helps in improving the products, process and services which leads in reducingthe wastage within the manufacturing activities. It helps in improving the overallproductivity of the company at market place. One of the main aim of using this approachis to eliminating al the issues by effectively examine the whole process. Six Sigma: It is an also effective and improvement tools which focus on service qualitythat offer to the customers in order to get their satisfaction. With the help of thisStarbucks easily improve their overall performance and also reduce variation within the2

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