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Effectiveness Of Training & Development - Marriott Hotel

   

Added on  2020-01-28

14 Pages4566 Words1715 Views
Managing HR inTravel and Tourism1

TABLE OF CONTENTSINTRODUCTION...........................................................................................................................3TASK 1............................................................................................................................................4A. Concept of HRM and role of human resource function in service sector organization..........4B. Human resource plan for Marriott International.....................................................................5TASK 2............................................................................................................................................6A. History of employment relations in the UK and current state of employment relations inhospitality organization................................................................................................................6B. Employment law in the country affect the human resource management function................7TASK 3............................................................................................................................................8A. Recruitment and selection policies and procedures in organization and job description andperson specification for the selected service industry..................................................................8B. Compare and evaluate the different selection process ...........................................................9TASK 4..........................................................................................................................................10A. How training and development contributes to the organizational success ..........................10B. Current training and development policies and procedures of the organization...................11CONCLUSION..............................................................................................................................12REFERENCES..............................................................................................................................132

INTRODUCTIONIn order to pursue and accomplish the overall organizational goal it is effective to focuson managing human resource within the organization. Human resources are the key assets withinthe travel and tourism industry as they generally focuses on rendering services to the ultimateusers and fulfil their leisure and luxurious needs (Nickson, 2013). The function is effectiveprocedure that focuses on managing the workforce so that they can render quality services withinthe hospitality organization. It is also cited as an organized function under which managementmanages the enterprise activities via recruiting and choosing the qualified candidate for theorganization, providing adequate training and development to the employees so that they canamend the necessary skills and abilities, compensating etc. Furthermore, the HRM function alsoconcentrates upon retention as well as cessation of employees within the service sectororganization.Presently, the report focuses on renowned American hotel chain Marriott Internationalthat generally manages broad list of hotels that renders lodging as well as food facilities to theguests. It is considered as one of the leading hotel chain in the global market that is targeting theaudiences in 79 different countries and territories. In the year 2014 the Marriott Internationalgenerally earns revenue around $14 billion. However, the chosen firm also directs their 19brands across the globe so that they can easily satisfy the leisure and luxurious needs of theguests and visitors (About Marriott International, 2015). Marriott International generally focuses on the best human resource practices at theirworkplace that supports in taking care of the employees and staff those who are working in theorganization. Therefore, human resource function within the chosen hotel plays a vital role inmanaging their staff and employees so that they can effectively treat their customers and guests.HRM of the leading hospitality organization generally focuses on providing effective trainingand development session to their employees in order to amend their abilities and skills. Thecontinuous training and development program will assist the workforce of Marriott Internationalto render high quality services, focus on standards and policies so that they can render ethicaland fair services. The report will examine the effectiveness of training and development withinthe organization and assessing its contribution in enhancing the performance and movingtowards organizational success. 3

TASK 1A. Concept of HRM and role of human resource function in service sector organizationHRM is a formal procedure that helps Marriott to manage human capital within theentity. It involves various process like, recruitment, selection of employees, furnishing trainingand developing abilities of an individual. It further involve assessment of employee performancewithin the hotel and thereby providing incentives, motivation etc. The main motive of HRMpractice is to make optimum utilization of human inventory for attaining organizations overallobjectives. Therefore, it is important for organization to retain its competent and skilledworkforce within the company (Halzak, 2013). Roles of HRM1.Recruitment and selection: It is a process that helps Marriott in stimulating the talentedand knowledgeable candidates to apply for vacant job position. The effective recruitmentprocess aids company in ensuring that they possess right and qualified personnel for thevacant job in Marriott International. This process will support the hospitality organizationin gaining wide application of the qualified applicants so that they can effectively selectthe competent personnel. On the other hand, HRM also plays a vital role in selecting thecompetent personnel for this job so that they can render proper services and facilitieswithin the chosen hotel (Aguinis and Kraiger, 2009). 2.Training and development: Another role which is played by HRM of MarriottInternational is to train and develop the new employees as well as existing workers of theorganization. This helps them in improving their skills and knowledge in an effectivemanner. Therefore, it is essential for the management to render proper training to theemployees as per their requirement. This training will sharpen their existing skills whichin turn supports individual to perform their role in a proper manner. 3.Managing disputes: Another key role that is played by HRM within the MarriottInternational is to manage the situation of dispute and conflict within the organization.There are different disputes and conflicts that may arise at the workplace betweenemployees and employers that are sometime inevitable (Byham-Gray, 2010). Therefore,managing conflict is an essential role that HR manager plays within the MarriottInternational to enable effective services and activities within the workplace. For4

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