Assignment on Human resource plan for Ritz Carlton

   

Added on  2020-01-28

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HUMAN RESOURCEMANAGEMENT
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TABLE OF CONTENTSINTRODUCTION...........................................................................................................................1TASK A...........................................................................................................................................1a. Role and purpose of HRM..................................................................................................1b. Human resource plan for Ritz-Carlton...............................................................................3c. Employment relation in the hospitality industry................................................................4d. Impact of employment law on human relations.................................................................5TASK B...........................................................................................................................................7a. Job description and Person specification for a hotel industry job......................................7b. The selection process of different service industries businesses........................................9c. Contribution of training and development activities........................................................11CONCLUSION..............................................................................................................................12REFERENCES..............................................................................................................................14
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INTRODUCTIONHuman Resource Management (HRM) can be defined as a process which is designed bythe HR manager in order to maximize the employee's performance so that they can achieve theirindividual goals as well as strategic objectives (Cheng and Li, 2006). Further, HRM emphasizeon managing people within business establishment so that they work according to set policiesand standards. Further, HR management consists of different functions namely recruitment andselection, training and development, performance appraisals, employee’s benefits, etc. As per theabove scenario, this report has been prepared on Ritz-Carlton which is a chain of luxury hotelshaving their operations throughout the globe. Further, the cited firm has 87 hotels and resorts in29 different countries. Moreover, the mentioned hospitality is the subsidiary of MarriottInternational hotel. This present report has been prepared to identify different roles which HRmanagement plays within the hospitality sector. Further, this report will focus on differentemployment law which influence the manpower in proper working.TASK Aa. Role and purpose of HRM In current competitive world, HRM plays a crucial role in taking effective measures sothat firm can attain an edge when compared with the rivalry organizations. Being a strategicpartner in the operations, HR manager plays an important part in the growth and continuation ofthe business plan so that company performs smooth functions (Storey, 2007). Furthermore, HRmanager in the service industry takes an initiative to reduce some major problems like reducingthe labour turnover, increasing the retention power by satisfying the needs and demands ofemployees and various others. Further, they also set realistic and achievable standards whichconstitutes action plan, deadline of particular task, etc. Given below are the roles andresponsibilities of HR manager within the hospitality sector of UK:Recruitment and selection: HR manager within the business venture such as McDonalds,Marriott, Hilton and several other identifies the vacant position and calls candidates forselection by publishing the advertisement either on the official website or in the nationalnewspaper of the country (Murray, 2005). Selection of the candidate is done as per theirattitude, skills and talent they possess and HR manager focuses on selecting best of thecandidate who possess multi skills and knowledge. This generally reduces the cost for1
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recruiting additional employee and also satisfies the candidate because he/she will begetting a pay which will satisfy his needs and demands. Moreover, by selecting suitablecandidate, corporate will be able to reduce the cost and increase revenue for future timeperiod. Employee’s engagement: HR manager at the hospitality sector has to build anorganizational culture within business organization so that they become more efficient inperforming their task and duties. HRM in company like Hilton and Ritz Carton, etc.emphasize on employee engagement in order to boost the competency of employees. Italso aids in conducting talent management. Moreover, HR also focuses on democraticstyle of leadership where they can welcome the valuable suggestion of their potentiallyskilled employees which can genuinely help Ritz-Carlton to get a competitive advantageover their major competitors. In order to imply this, HR manager have to opt andpromote open communication so that employees can easily coordinate with supervisorsor directly with the HR manager.Appraisals: These are usually prepared by the HR manager but after getting the actualfeedback from the supervisors. These appraisals are necessary for the employee'sdevelopment. It generally helps venture to motivate their workers in efficient andeffective manner. It is essential to appraise the employees on regular interval in order toretain them. Brands like KFC, Subway, Prezzo and numerous other hospitality firmconducts appraisal of employees either half yearly of annually. This aids in gaining highamount of support from them. Further, these appraisals also help in judging theindividual's performance as how much interest they are showing in performing theirspecific task and duties. Moreover, these appraisals are made by evaluating overall workdone by employees in achieving the goals and objectives of the company within thehospitality sector.Further, HR manager emphasizes on being competitive by efficiently managing theirhuman resource. Hospitality focuses on giving the best of services to the clients at an affordableprice (Armstrong and Taylor, 2014). Main function of the HR is to reduce the cost of venturethrough different ways which will increase the base of their profit. For reducing the cost, HR hasto lower down the training and development budget, different employee's engagement activities,compensation, reward schemes and other activities.2
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