Report on Front Desk MANAGEMENT SYSTEM OF YELLOW PAGODA

REPORT ON
FRONT DESK MANAGEMENT SYSTEM
OF
YELLOW PAGODA
Submitted by
Dipen Basnet
Binay Mananhar
Kapil Ghale
BIM 7th Semester
A Report Submitted To
Mr. Indra Chaudhary
MIS Instructor
In partial fulfillment of the requirements for the degree of
Bachelor of Information Management
College of Applied Business
Tribhuwan University
2021

ACKNOWLEDGEMENT
This report was supported by College of Applied Business. We thank our colleagues from
College of Applied Business who provided insight and expertise that greatly assisted the
research, although they may not agree with all of the interpretations of this paper.
This project consumed huge amount of work, research and dedication. Still, implementation
would not have been possible if we did not have a support of many individuals. Therefore, we
would like to extend my sincere gratitude to all of them.
We would like to express my special thanks of gratitude to College of Applied Business and our
principal Mr. Ramesh Pandey for encouraging and providing us with all the help for this project.
We would like to thank all the faculty members. Without their support and guidance this project
wouldn’t have reach the end.
We would also like to show our gratitude to our lecturer “Indra Chaudhary” for sharing his pearls
of wisdom with us during the course of this report on “Management Information System in
Yellow Pagoda and we would also like thank our colleagues for their kind co-operation and
encouragement which help us in completion of this project. We are also immensely grateful to
those people who help us in this survey questionnaire for their comments on the Management
Information System in YELLOW PAGODA, although any errors is our own and should not
tarnish the reputations of these esteemed persons. Furthermore, thanking internet, encyclopedia
and course books will be less.
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ABSTRACT
The context of the hotel industry, computers and information system do three things very well,
all of which are important in the hotel industry. Firstly, they handle large amount of data.
Secondly, they communicate at the speed of light. And lastly, they follow rules. These factors are
hugely important when managing a hotel portfolio across several countries around the world. Not
only most information, including booking and reservation data, be shared quickly with all other
properties, but it must also be accurate, and in line with the company’s overall strategy. The
hotel has been using IDS NEXT software which is designed to give unit-level managers instant
access to the information they need to run their location and manage relationship with their
customers.
Front desk office is one of the more obvious areas in which technology has an impact on
YELLOW PAGODA operations as most unit typically equipped with software program.
However, the company keeps a wary eye on its technology expenditures, often using existing
technologies longer than other business would.
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TABLE OF CONTENT
CHAPTER I................................................................................................................................................1
1.1 PROJECT INTRODUCTION......................................................................................................1
1.2 ORGANIZATION INTRODUCTION........................................................................................5
1.3 ORGANIZATION STRUCTURE / CHART...............................................................................6
CHAPTER II...............................................................................................................................................7
BUSINESS PROCESS AND PROBLEM ANALYSIS...........................................................................7
2.1 BUSINESS PROCESS AND ACTIVITIES................................................................................7
2.2 SWOT ANALYSIS OF HOTEL PAGODA................................................................................9
CHAPTER III............................................................................................................................................10
3.1 CONCLUSION.........................................................................................................................10
3.2 RECOMMENDATION.............................................................................................................10
REFERENCES
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