Job Description - Supervisor

This document provides the job description of a supervisor in My Cookie Dough Retail Trading Ltd. It includes information about the main purpose of the job, key duties, and responsibilities. The document also discusses the draft learning outcomes related to leadership and problem-solving skills.

Report

Table of Contents
PORTFOLIO 1.................................................................................................................................3
Job Description.......................................................................................................................3
Draft Learning Outcomes.......................................................................................................4
Final Learning Outcomes.....................................................................................................17

PORTFOLIO 1
Job Description
JOB DESCRIPTION PRO-FORMA
Company Name: My Cookie Dough Retail Trading Ltd
Job Title: Supervisor
Reporting To: Angie Gewargis , Operations Director
Responsible for: Managing Team and Operation.
Location: My Cookie Dough, Lower Middle Mall, Westfield Stratford, London,
Main purpose of the Job:
I was interned as supervisor in My Cookie Dough Retail Trading Ltd where I have to
perform several roles and responsibilities in order to achieve business goal and objectives in an
effective and efficient manner. The main purpose of supervisor is responsible for actions as well
as productivity of business. Their main role is controlling and orchestrating than performing it.
Being the supervisor in respective organisation have to focus on various work and perform it in
best manner for positive results. The working movements of products, raw materials from one to
another has to be supervised by me in most appropriate way for better outcomes. I have to rotate
around administration department and provide reports to top level management so that they can
make decisions regarding business. They exhibit, provide directions, participations and
assistance to perform so that they can improve themselves. I also use key performance indicators
for measuring each and every performance in an effectual manner. The attendance of working
force has to be taken by me. I am liable for preparing various types of records so that I can
handle all types of tasks and utilised it for survey. This is my first internship where duties has to
be performed by me in best possible way so that set goals are achieved.
I have to run store when my store manager is not present by fulfilling need and demand
of consumers so that they get best products. Each and every customers has to be served through
available products of bakery, confectionery items. I have to perform managerial duties in terms
of ordering, rota, hiring and firing, stock count and so on. Moreover, I have to provide training to
all new and fresher employers so that they can learn culture of organisation and work
accordingly, mainly I have to provide training related with closing, opening and general duties. I
have to handle team and provide them feedback on regular basis so that they can inform

themselves and perform in more better and effective manner. Supervisor works mainly for
handling of store and helping others whenever required in best possible manner. I have to handle
queries of customers and serve them in best possible manner so that they can get solution of their
problems. Whenever staffs working in organisation face issues which has to be solved be me
from time to time so that they survive and sustain at business.
Key Duties:
 Operating store whenever store manager is not present or absent
 Helping as well as serving each and every consumers with baking products of
organisation
 Assisting management by performing managerial duties like stock count, hiring, firing,
ordering, Rota and so on.
 Providing training to old staff for making them perfect and new staff related with closing,
opening and general duties and responsibilities.
 Providing coaching as well as feedback on regular basis to team members
 Helping to other stores whenever they required
 Assisting and supervising customer queue in order to ensure about services that are
provided to them in smooth manner and during busy periods
 Helping store manager during issues
Draft Learning Outcomes
1. Leadership
Box 1
It is a Learning Journal Entry which is for the first month i.e. for December which I have to
submit while I was performing my internship.
Name of the Company: My Cookie Dough Retail Trading Ltd
My Internship Job title: Supervisor
Location of the workplace
Street – My Cookie Dough, Westfield Stratford, Lower Middle Mall
Town- London
Country- UK (United Kingdom)
Supervisors Name and Contact Details- Angie Gewargis,
Your current home address

The present address where I was conducting my whole process of Internship, Flat No.:– 71, 30
Barking Road, Canningtown, London (E161GQ). UK
Box 2
MONTH December January February March April May June July
SKILL Leadership
1. Skill Reflecting
In this learning journal, I am reflecting on leadership skill entry.
2. Experience of Skill
In this I have to perform leadership skill which is very clear to me and concise. I have done my
internship in a retail store which is known as My Cookie Dough as a Supervisor. My role in this
whole internship is to manage all the function within the store as well as formulate all the orders
from top management team to the staff members and interact with employees and customers in
a physical manner. While performing business function in the organization I have to develop
my thinking, enhance my knowledge which help me in order to attain my goals in an effective
manner. While doing this Internship I will be able to enhance my leadership skill which assist
me in my near future in both personal as well as professional life. For example, respective
organization has faced issues in terms of staff training for new employees so I helped them to
conduct training as well as development programs so that they can develop in effective and
efficient manner.
3. Summarise Literature
Leadership skill is very important for me to work as store supervisor in order to achieve goal
and objectives in best possible manner. There are some key elements which helps in defining
effective leadership skills such as ability to delegate tasks, excellent communication,
confidence, honesty and creativity. In order to work as leadership, I have to delegate each and
every work to team members for completing work within given time period. This is my
internship period which I have to learn many things in order to build my career in respective
field. With such skills, I can easily communicate or do interaction with my people so that they

perform in better manner. With such skills, I can develop particular vision and drive myself and
staff for reaching their vision in best manner. I am possessing such skills so I am considered as
backbone of organisation having confident as well as strong. This also assist employees
working in organisation to develop myself that will help in building their level of confidence. I
should follow the path of honesty so that employees can trust me and work in better manner for
best results. Each elements are performed by setting standard and working on those in accurate
way so that goal and objectives are accomplished.
4. Develop Literature
There are five types of elements of leadership style such as delegating tasks, communication,
confidence, honesty and creativity. These skills are judged through achievement of goal and
objectives. In order to accomplish set elements of leadership skills, I have to set framework and
standards so that I can work accordingly and attain positive outcomes. For delegating task,
firstly, I need to analyse skills and knowledge of working force and assign accordingly so that
they can perform in best manner. I have to interact with each and every employees to know
about their issues and problems and provide them with best solutions. For building confidence
and creativity, training should be provided so that they can enhance themselves and
performance work in organisation. For honesty, I have to be very honest first with employees
and working force so that trust and loyalty can be created within themselves in best possible
manner. This framework set clear standard through which performance can be judged for
supervisor. I have to supervise whole store of My Cookie Dough so that work of business can
be carried out in positive manner and accomplish set goal and objectives. It is very important
for me to enhance myself with change in time and situation so that I can provide right direction
to organisation.
5. Use Framework
I have developed framework in above part to reflect and judge own performance. Out of five
key elements of leadership skill, I am good at delegating task, confidence and honest and need
to improve communication as well as creativity. In order to work as store supervisor, I have to
interact with each and every individuals working in an organisation. The communication skill
has to be improved through involving in various activities and participations so that I can
improve myself. For creativity, I have to think out of box as store supervisor need to perform

various roles and responsibilities with creative style. During my internship I have to improve
my lacked areas so that if further same problems arises in front of me then I can perform it
easily and accomplish set goal and objectives. Store supervisor has to perform various roles,
responsibilities and duties which is required most and achieve desired results. Therefore, the
elements in which I am good should be enhance more and lack areas has to be improved by
taking various classes, coaching and so on.
6. References
Books and Journals
Conger, J., 2015. Charismatic leadership. Wiley encyclopedia of management, pp.1-2.
Johansen, R., 2012. Leaders make the future: Ten new leadership skills for an uncertain world.
Berrett-Koehler Publishers.
Smith, W. K. and Lewis, M. W., 2012. Leadership skills for managing paradoxes. Industrial
and Organizational Psychology. 5(2). pp.227-231.
Smith, W. K. and et. al., 2012. A paradoxical leadership model for social entrepreneurs:
Challenges, leadership skills, and pedagogical tools for managing social and
commercial demands. Academy of Management Learning & Education. 11(3).
pp.463-478.
Yeung, J. H. and et. al., 2012. Factors affecting team leadership skills and their relationship
with quality of cardiopulmonary resuscitation. Critical care medicine. 40(9).
pp.2617-2621.
Online
5 Key Elements that Define Effective Leadership. 2016. [Online]. Available through:
<https://www.chainreaction.org.au/article/5-key-elements-that-define-effective-
leadership>.
2. Problem Solving
Box 1
It is a Learning Journal Entry which is for the second month i.e. for January which I have to
submit while I was performing my internship.
Name of the Company: My Cookie Dough Retail Trading Ltd
My Internship Job title: Supervisor
Location of the workplace
Street – My Cookie Dough, Westfield Stratford, Lower Middle Mall
Town- London
Country- UK (United Kingdom)

Supervisors Name and Contact Details- Angie Gewargis,
Your current home address
The present address where I was conducting my whole process of Internship, Flat No.:– 71, 30
Barking Road, Canningtown, London (E161GQ). UK
Box 2
MONTH December January February March April May June July
SKILL Leadership Problem
Solving
1. Skill Reflecting
In this learning journal, I am reflecting on problem solving skill entry.
2. Experience of Skill
Problem solving skill is very important for organisation in order to resolve issues and problems
at workplace. This skill is very clear and concise to me as I focused on solving various issues
and problems arise at business place. Problem solving skills helped me a lot to come out of
issues arise in enterprise. My experience is good for respective skill as during my internship I
have analyse various issue arise at organisation. The management issues faced by respective
organisation was in terms of conflict among cleaning staff and chefs who are working under it.
As cleaning staff does not clean premises in better manner which create problem for chef to
prepare products and supply them to consumer in given time period that hamper their visitors
and organisation. This also make loss to business to perform work in appropriate manner. In this
context, I have to play role of problem solver for both parties so that they can perform their
work in proper way and accomplish set goal and objectives. This was the experience that has
faced by me while performing internship as a store supervisor.
3. Summarise Literature
Problem solving skill is regarded as most important for each and every business in order to
perform work so that set results are achieved. For respective skill, I have to follow all key
elements in appropriate manner. It start from identifying issues, understanding everyone's
interests, listing possible outcomes, evaluating options, selecting options, documenting

agreements and agreeing on monitoring, contingencies and evaluation. These key elements are
regarded as process of problem solving skills which has to be followed in proper sequence so
that arise problems can be resolved in best possible manner. For each elements, standard has to
be set in order to perform work in proper manner. I have to identify issues which is the most
important parts of problem solving. If issues are not clear then solution cannot be provided.
Once issues is clear further process starts that is understanding everyone, outcomes, evaluation
of options and documenting agreements and agreeing on evaluation. Here, finding issues
include problem and view of people regarding that issues. In understanding everyone's interests
means providing solutions in favour of everyone so that they are also happy with decisions. For
possible outcomes, brainstorming has to be done ad separate listing has to be done. During
evaluation, each options minus and plus points has to be considered and selecting best out of it.
4. Develop Literature
It is the learning journals in which prepared literature has to be developed for doing
improvements in best possible manner. In order to solve problems, set standards has to be set
for performance of skill which can be judged. Here, I am store supervisor where several roles
and responsibilities has to be performed by me to gain positive outcomes. I have made checklist
which has to be performed by me in possible manner. Firstly, my key role is to identify main
issue faced by organisation or the problem arose in business place. As different people working
in respective organisation has their own views, opinions regarding problem arise at business
place. I have to enhance my performance as well as skill so that I can do my duties,
responsibilities and roles in appropriate manner. For supervising store, I need to possess high
quality skills and knowledge in order to handle and perform activities in best way.
5. Use Framework
I have developed framework from above in order to reflect my own performance. There are
many things which was performed well by me and some are lacked by me which requires
improvement. Being the intern in supervisor profile, I have to manage each and every work by
myself so that positive outcomes are achieved. I have to work on evaluation stage of problem
solving as there are many alternatives available with me requires to be solved within given time
period. For solving problem solving, I have to be creative, possess researching skills, team
working, risk management and decision making. These all are the part of problem solving skills

which has to be applied by individuals for better outcomes. Therefore, problem solving is
essential for business to get solution for arise issue and with assistance various types of
evaluation, appropriate results should be achieved or gain. The respective organisation
manufacture bakery products for their consumers which has to be served them in most suitable
style. As it is responsibility of store supervisor to help them for any problem or issue arise in
business for positive results.
6. References
Books and Journals
Erozkan, A., 2013. The Effect of Communication Skills and Interpersonal Problem Solving
Skills on Social Self-Efficacy. Educational Sciences: Theory and Practice. 13(2).
pp.739-745.
Ferreira, M. M. and Trudel, A. R., 2012. The impact of problem-based learning (PBL) on
student attitudes toward science, problem-solving skills, and sense of community in
the classroom. Journal of classroom interaction, pp.23-30.
Hesse, F. and et. al., 2015. A framework for teachable collaborative problem solving skills.
In Assessment and teaching of 21st century skills (pp. 37-56). Springer, Dordrecht.
Wang, J. and et. al., 2012. Self-monitoring of blood glucose is associated with problem-
solving skills in hyperglycemia and hypoglycemia. The Diabetes Educator. 38(2).
pp.207-218.
Whimbey, A., Lochhead, J. and Narode, R., 2013. Problem solving & comprehension: A short
course in analytical reasoning. Routledge.
Online
Seven Steps for Effective Problem Solving in the Workplace. 2019. [Online]. Available
through: <https://www.mediate.com/articles/thicks.cfm>.
3. Negotiation
Box 1
It is a Learning Journal Entry which is for the third month i.e. for February which I have to
submit while I was performing my internship.
Name of the Company: My Cookie Dough Retail Trading Ltd
My Internship Job title: Supervisor
Location of the workplace
Street – My Cookie Dough, Westfield Stratford, Lower Middle Mall
Town- London
Country- UK (United Kingdom)

Supervisors Name and Contact Details- Angie Gewargis,
Your current home address
The present address where I was conducting my whole process of Internship, Flat No.:– 71, 30
Barking Road, Canningtown, London (E161GQ). UK
Box 2
MONTH December January February March April May June July
SKILL Leadership Problem
Solving
Negotiation
1. Skill Reflecting
In this learning journal, I am reflecting on negotiation skill entry.
2. Experience of Skill
Currently, I am pursuing my internship at My Cookie Dough as organizational supervisor. In
this, I have role for managing the store, deal with manpower addition to clients physically and
devising orders from senior authorities. For this, I initiated my internship in the December
month as supervisor and continuing it in July month so to develop my negotiation skill, settling
differences and making compromising agreements. It is important to cite that I was more
excited for undertaking all responsibilities and duties. The existing negotiation skill which I
developed in my internship duration. By getting enrolling in the working which is connected
with solving differences, negotiation aptitude is essentially necessary in which a person gets
opportunity for improving things in distinct manner. In this journal, I will discuss issues such as
differences, compromise, disagreement and many more. As store superior, my responsibility is
to examine other party such as suppliers position so to come up to mutual acceptable
compromise that fulfils requirements and demands of both sides. While performing my
responsibilities at the store, I faced circumstances in which management team and suppliers
discuss for the prices of various commodities so that they can reduce them to huge extent which
which benefits the both sides. For example, at the time when suppliers were providing
commodities or raw materials at huge prices, I talked to them and came on a contractual
agreement by settling differences to purchase the commodities at set prices that purchases raw

materials as well as products from distinct suppliers. This helped me in developing my
negotiation skill by communicating with wide types of suppliers and convincing them to
provide the commodities at accepted price. Through this I successfully solved the management
issue that was related to making huge payments to suppliers and maintaining relationship with
them effectively.
3. Summarise Literature
The existing learning journal provides details on negotiation skill which is developed within the
internship at My Cookie Dough. My existing job role in the entire internship at the organisation
was of store supervisor and as per my job role I was allocated responsibilities addition to duties.
There are some key elements included in negotiation skills such as interests, legitimacy,
relationships, options, commitments, communication, alternatives and BATNA. Here, interest is
regarded as fundamental drivers of negotiation. I have developed interest in order to perform
work for positive outcomes. For legitimacy, I had set made decisions on fair and equitable
manner to provide equal right each and every employees working in team. In order to perform
work as store supervisor, I focused on giving equal rights to each and every members for better
results. For negotiation skill, I had maintained relationship with each and every suppliers to get
raw materials on timely and manufacture products in best possible manner.
4. Develop Literature
In order to perform negotiation skills, I have made framework or checklist to judge my skills.
Different type of elements are included in negotiation skills for dealing with suppliers,
employees and attain goal and objectives of business. During my internship, I have learned
various skills which is required at workplace. It is my third skills which will be developed in the
month of February. For interest element, I have set criteria in terms of needs, motivations and
wants. This provide guidelines to me to perform work in suitable manner for positive outcomes.
The relationships is measured through taking feedback from consumer, suppliers so that I can
know about where I stand and have to perform work. It is very important for me to set criteria
for elements of negotiation skills so that all working force at respective store work their
performance for better results. Being the supervisor of respective organisation, I gave my best
performance along with set standard and checklist so that I can perform work in better manner.
5. Use Framework

The framework is developed from above in order to reflect my own performance at workplace.
While evaluating framework, I have identified that I am good at some element for working as
store supervisors and lack on some aspects that has to be improved by me for grabbing
opportunities. I am good at maintaining interest in terms of need, demand and wants,
relationship, legitimacy and so on. Similarly, I lack on some elements such as commitments and
communication which need to be improved. In order to work as store supervisor, my
commitments level should be high towards business and working force so that goal as well as
objectives can be attained. For element of communication, I have to do proper interaction with
each and every members working in organisation and take part in different activities and
seminars to enhance myself for negotiation skills. This will help me during internship as well as
future time period.
6. References
Books and Journals
Aldhizer III, G. R., 2015. Small firm audit partner hiring crisis: A role play for critical thinking
and negotiation skills. Issues in Accounting Education Teaching Notes. 30(4). pp.1-
34.
Gratch, J. and et. al., 2015, August. Negotiation as a challenge problem for virtual humans.
In International Conference on Intelligent Virtual Agents (pp. 201-215). Springer,
Cham.
Koseska, E., Batkoska, L. and Arnaudov, K., 2012. Negotiation Skills–A Factor for Insurance
Development in Conditions of a Changeable Surrounding. Procedia-Social and
Behavioral Sciences. 44. pp.193-199.
Lin, R., Kraus, S. and Mazliah, Y., 2014. Training with automated agents improves people's
behavior in negotiation and coordination tasks. Decision Support Systems. 60. pp.1-9.
Pacella, D. and et. al., 2015. Online assessment of negotiation skills through 3D role play
simulation.
Online
What is Negotiation?. 2019. [Online]. Available through:
<https://www.pon.harvard.edu/daily/negotiation-skills-daily/what-is-negotiation/>.
4. Change Management
Box 1
It is a Learning Journal Entry which is for the fourth month i.e. for March which I have to submit
while I was performing my internship.
Name of the Company: My Cookie Dough Retail Trading Ltd

My Internship Job title: Supervisor
Location of the workplace
Street – My Cookie Dough, Westfield Stratford, Lower Middle Mall
Town- London
Country- UK (United Kingdom)
Supervisors Name and Contact Details- Angie Gewargis,
Your current home address
The present address where I was conducting my whole process of Internship, Flat No.:– 71, 30
Barking Road, Canningtown, London (E161GQ). UK
Box 2
MONTH December January February March April May June July
SKILL Leadership Problem
Solving
Negotiation Change
Management
1. Skill Reflecting
In this learning journal, I am reflecting on change management skill entry.
2. Experience of Skill
I am working as an intern in My Cookie Dough Retail Trading Ltd in the post of supervisor. My
overall experience regarding change management skill was good as I performed various
activities and work in an effectual manner. I learned this skill during my college time as various
roles, responsibilities, activities were assigned to me which had to be completed within given
time period. The respective organisation has faced issue as they were not highly trained and
skilled employees due to which ordered taken has not placed on given time. This leads to
decline image and goodwill of organisation. In order to resolve such issues, I conducted training
and development as well as they can also adopt change related to working process to manage
their time for each and every work and attain business goal as well as objectives by proper
change management. This experience assist me in enhancing my time as well as change
management skills for better work performance. In order to play role of supervisor, change
management skill is very important for business as each and every work has to be performed in

given time period by adopting new change followed at marketplace.
3. Summarise Literature
The employees working in any organisation possess such skill in business for completing work
within given period of time by adopting change method. Change management skills has some
key elements and accordingly standard are expected from it. This includes: clear vision,
knowing priorities, focusing on value, losing urgency, stopping struggling, purging waste and
scheduling escape. Each element has set up with standard that should be achieved in given time
period. For clear vision, I have set standard in terms of knowing about change as well as
improvement. Respective skill focus on changing behaviour than improving situation. Standard
is set for priorities work in which most significant activities are performed first and then least
important at later. Focusing on value should as per capable as well as skilled of employee for
work performance. Urgency is regarded as incredible powerful motivators. This helps in using
urgency in order to influence buying decisions. For struggling, I have to set standard in terms of
making plans, policies and strategies so that goal and objectives can be attained in best possible
manner. For waste reduction, change and time management practices has to be followed and
which has to be set as standard to achieve goal and objectives. Schedule should be made for
each and every aspects so that better results are achieved.
4. Develop Literature
The literature is developed from above in terms of checklist or framework. This should be set
clear standards through which performance of skill are judged. This is performed by me through
help of elements of change management skills. For each aspect, checklist are prepared in an
effective as well as efficient manner. I have made criteria for each components of change
management in order to complete work by adopting change management. First aspect is clear
vision, for that I have set criteria in terms of adopting vision for business and work accordingly
to accomplish work. More important and least importance work were categorised for knowing
priority and worked as per requirements. The criteria were set for value in which significant
activity were to be valued so that positive results were accomplished. Urgent priority work has
performed by me. Through mentioned elements, my skills were judged by superior and analyse
where I stand in change management skill for performing business activities and work in an
effective and efficient manner. They also provide me guideline for improving myself in

appropriate manner so that set results are accomplished.
5. Use Framework
The framework which was developed above help me to know about my strengths and
weaknesses. From the mentioned elements of change management, some aspects were worked
well by me whereas some are lacked by me. Here, I have set clear vision in terms of
improvement and change for time management. I know which works are on priority basis,
focused on value, urgency work and so on. Moreover, there were some areas areas which were
lacked by me such as struggling, purging waste and scheduling. In order to improved such
areas, I have prepared plan and strategy so that best outcomes are achieved. Whenever I
performed task and get unsuccessful then I changed my goal and objectives. This is not good, I
need to focus on that work and performed it with dedication and accomplish it within given time
period by adopting change management. I need to manage waste materials which comes after
performing work. I have to improve scheduling elements where I need to schedule each and
every work in best possible manner for positive outcomes. Therefore, these will help me in
future time period if I perform same task again without any difficulties and attain set goal and
objectives in best possible manner.
6. References
Books and Journals
Dhingra, R. and Punia, B. K., 2016. Relational analysis of emotional intelligence and change
management: A suggestive model for enriching change management skills. Vision.
20(4). pp.312-322.
Goetsch, D. L. and Davis, S. B., 2014. Quality management for organizational excellence.
Upper Saddle River, NJ: pearson.
Hornstein, H. A., 2015. The integration of project management and organizational change
management is now a necessity. International Journal of Project Management. 33(2).
pp.291-298.
Levasseur, R. E., 2013. People skills: Developing soft skills—A change management
perspective. Interfaces. 43(6). pp.566-571.
Shriberg, M. and Harris, K., 2012. Building sustainability change management and leadership
skills in students: lessons learned from “Sustainability and the Campus” at the
University of Michigan. Journal of Environmental Studies and Sciences, 2(2),
pp.154-164.
Online
Elements of a time management mindset. 2018. [Online]. Available through:
<https://www.coachingpositiveperformance.com/7-critical-elements-time-management-
mindset/>.

Final Learning Outcomes
1. Leadership
Box 1
It is a Learning Journal Entry which is for the fifth month i.e. for April which I have to submit
while I was performing my internship.
Name of the Company: My Cookie Dough Retail Trading Ltd
My Internship Job title: Supervisor
Location of the workplace
Street – My Cookie Dough, Westfield Stratford, Lower Middle Mall
Town- London
Country- UK (United Kingdom)
Supervisors Name and Contact Details- Angie Gewargis,
Your current home address
The present address where I was conducting my whole process of Internship, Flat No.:– 71, 30
Barking Road, Canningtown, London (E161GQ). UK
Box 2
MONTH Decembe
r
January February March April May June July
SKILL Leadershi
p
Problem
Solving
Negotiatio
n
Change
Management
Leader
ship
1. Skill Development
In this final learning journal, I am developing my leadership skill for performing work in an
organization. This skill will be developed in month of April as I learned some ways and
techniques in December month for positive outcomes. Leadership skill is very important for
both individual as well as organisation to accomplish set goal as well as objectives in an
appropriate manner. There are various ways through which I would develop my leadership
skills such as practice discipline, taking more projects, learning to follow, developing situational
awareness, inspiring others, keeping learning, empowering teammates, resolving conflicts,

discerning listener and others (9 Ways to Develop Your Leadership Skills, 2019).
2. Experience of Skill
I was working in My Cookie Dough Retail Trading Ltd in post of supervisor where various
roles and responsibilities where assigned to me. The above draft learning journals has faced
issue in terms of training to new employees working in an organisation. I tried my best to
provide training as well as development programmes so that they can learn and develop
themselves in best possible manner. There are different types of leadership style such as
democratic, autocratic, coach style, transformational, transactional and others. I have followed
coach style of leadership in order to provide training to new staff for better performance. While
providing training session, I also learned many new things from themselves that helped me to
enhance myself in better manner. As I working as supervisor in respective organisation and
performed many task for achievement of positive results. This leadership skill helped me to lead
team and provide proper guidance and direction to working employees in order to make them to
work as per rules and regulations of business. I have to keep on improving myself in terms of
skills to get good placement and jobs. This is my first internship which helped me to provide
guideline towards my career growth and success in an effective and efficient manner.
3. Summarise Literature
In this section of final learning outcome of leadership skills, various opinions of authors has
been analysed to reach to final conclusion. According to opinion of Gary Douglas, 2019, there
are three qualities of effective leadership in the modern workplace. Values as well as concepts
of leadership has evolved over years (3 Qualities of Effective Leadership in the Modern
Workplace, 2019). In past time, there was the concept of loyal to employer, do what have been
told, getting people to follow, climbing way to top and so on. True leaders at modern workplace
focus on effective leadership style for achievement of goal and objectives. They focus on
working with people about what to perform and assist employees in case of mistakes. Business
requires conscious leadership which has three primary elements such as:
Be interested, Not Interesting- According to the opinion of many managers, they believe in
leading to share what they know about where one talks and other listen. Such approach can be
worked in authoritarian environment but in today's scenario effective leaders give directives and
focus on asking more questions. It is important to consider interest of staff, asking their

opinions, views and listening about what they say to their employees. For running of activities
and operations of business in an effective manner, staff should be included and engaged in
various aspects.
Engaging Failure in Staff- Effective managers always allow others for performing whatever
they like whether it is liable towards making mistake to occur. Failure provide information and
learning to people in appropriate manner. Whenever working force misses mark then looking at
result they work on it and learn from it to perform in future time period. Failure is the step
towards success and attainment of business goal and objectives in an effective and efficient
manner for positive outcomes in an appropriate manner.
Seeing Beyond Job Titles- Value of true staff members does not lie on job title of employees in
which they have hired for given profile. As employee's contribution in making business is
extending beyond daily job descriptions. It is very important to motivate as well as encourage
staff in order to contribute in business. This lead them to cooperate as well as work across
traditional job roles. As each department has skilled and capable people to perform work so it
does not means that they does not provide contribution to it. Leader has to be excellent problem
solver so that employees can share their problems and issues in effective manner in order to get
appropriate solution.
True leadership is defined as ability for transforming anything, empowering power, bringing
people forward with capabilities and enhancing them. Leaders recognised that failure is nothing
as it helps in adapting change at business. As great leader allows their subordinates to perform
work as per their choices and put their own opinion and awareness so that something great is
being created. Gary Douglas is recognised as great leader and focus on their employees to work
as per their own requirements and attain something big in best possible manner.
4. Develop Literature
From the above literature review, I have learned that I should allow employees working in
respective organisation has to perform work as per their own need and requirements so that they
can attain goal and objectives of business in an effective and efficient manner. This can help
them to face failure and learn from it. In order to be good leader and work as supervisor in
respective organisation, I should follow above three primary elements such as interested,
encouraging failure in staff to learn, enhance themselves and seeing them beyond job titles.

5. Use Framework
For development of my leadership skill, I have used framework so that I can enhance and
improve myself in best possible manner. For learning and developing respective skill, I have
applied Kolb's learning cycle which is categorised into four stages and four style (Kolb's Theory
of Learning Styles, 2019). They are as:
Concrete Experience- This experience leads me to do work which is assigned to me. It
includes active involvement of each and every activities and work so that I can learn myself in
better manner for attainment of positive outcomes in an effectual manner. For learning, I have
to perform those task as watching and learning does not help to learn more. With the involving
of various activities I will develop my leadership skill in best manner.
Reflective Observation- In this stage, I have to take time from doing and going back from
performed work in order to review which has been experienced as well as done. For developing
my leadership skill, there is session of open questions and answers so that I can develop myself
in more better way. I need to use vocabulary for discussing with my employees for better
improvement.
Abstract Conceptualisation- It is the procedure to make sense about what happened and
includes interpreting events and understanding them. Here, I have to do comparison about what
I have performed and what actually are already know to me. This is learned from family,
friends, colleagues, textbooks and so on.
Active Experimentation- It is last stage of learning which means what is learned by me is put
into practices. This requires proper planning and taking new understanding and revising it for
further used.
Therefore, in this way, I can develop and enhance my leadership skill for working in
organisation as supervisor and attain set goal and objectives.
6. References
Books and Journals
Antonakis, J. and House, R. J., 2014. Instrumental leadership: Measurement and extension of
transformational–transactional leadership theory. The Leadership Quarterly. 25(4). pp.746-771.
Avolio, B. J. and et. al., 2014. E-leadership: Re-examining transformations in leadership source
and transmission. The Leadership Quarterly. 25(1). pp.105-131.
Wagner, T. and et. al., 2012. Change leadership: A practical guide to transforming our schools.
John Wiley & Sons.

Online
9 Ways to Develop Your Leadership Skills. 2019. [Online]. Available through:
<https://www.wrike.com/blog/9-ways-develop-leadership-skills/>.
3 Qualities of Effective Leadership in the Modern Workplace. 2019. [Online]. Available
through: <https://hrdailyadvisor.blr.com/2018/02/09/3-qualities-effective-leadership-
modern-workplace/>.
Kolb's Theory of Learning Styles. 2019. [Online]. Available through:
<https://www.verywellmind.com/kolbs-learning-styles-2795155>.
2. Problem Solving
Box 1
It is a Learning Journal Entry which is for the sixth month i.e. for May which I have to submit
while I was performing my internship.
Name of the Company: My Cookie Dough Retail Trading Ltd
My Internship Job title: Supervisor
Location of the workplace
Street – My Cookie Dough, Westfield Stratford, Lower Middle Mall
Town- London
Country- UK (United Kingdom)
Supervisors Name and Contact Details- Angie Gewargis,
Your current home address
The present address where I was conducting my whole process of Internship, Flat No.:– 71, 30
Barking Road, Canningtown, London (E161GQ). UK
Box 2
MONTH Decemb
er
January February March April May Ju
ne
July
SKILL Leaders
hip
Problem
Solving
Negotiat
ion
Change
Management
Leaders
hip
Problem
Solving
1. Skill Development
In this final learning journal, I am developing my problem solving skill for performing work in
an organization. The respective skill will be enhanced and developed at the end of May month

with help of adopting tools as well as techniques that was adopted in January month for positive
results. Problem solving skill is regarded as significant for organisation and individuals for
attainment of desired goals and objectives. These skills can be developed with help of various
ways like: developing step by step approach, asking solution oriented questions, changing
mindset, working with hands, asking for help and taking time to celebrate as well as reflect.
2. Experience of Skill
I was hired as intern in My Cookie Dough Retail Trading Ltd in post of supervisor. In this post,
I had perform several duties, responsibilities, roles in order to supervise organisation in an
effective as well as efficient manner. The mentioned draft learning journals in month of January
has gone through issues which was related with conflict among chef and cleaning staff. In order
to resolve such issues I took initiative to get solution for problem. Being supervisor of
respective organisation I interacted with both chef as well as cleaning staff, I found that
cleaning staff were not provided with proper equipment in order to clean premises so they did
whatever they like. I advised manager to provide them with cleaning materials for cleaning
store so that chef would prepare hygiene products for their consumer within given time period
in appropriate manner. I need to hear both parties and provide them with appropriate solution.
While solving problem of employees, I learned new ways of performing work for enhancing
myself. The problem solving skill assist me a lot to handle working force and solve their
problems and queries in best possible manner. This experience will assist me in future time
period to enhance my knowledge, skill and capabilities. As it was my first internship that assist
me in providing guidelines for success and growth of my career.
3. Summarise Literature
In this section of final learning outcome of problem solving skills, several opinions of
researcher has analysed for reaching to final conclusion. As per views of Wayne Stottler and
Kepner Tregoe, 2019, author is helping organisation across industries, geographies which
develop and mature capabilities of problem solving with help of leading approach in order to
provide training and implementation of best practices (What is problem solving and why is it
important, 2019). Here, problem solving is considered as part of human being life and surprise
about how we are asked about what is problem solving and their important. Problem solving is
regarded as core of human evolution which is the method to understand what is happening in

surrounding, identifying things that requires to be change and figuring out things which need to
be created for positive outcomes. This is known as source of all new cultural evolution,
inventions, social, market based economies. It is also continuous improvement, learning and
communication.
Moreover, problem solving is defined as procedure of observing about things going in
environment, identifying things for improve or changed, forces or factors influencing it,
development of alternatives or approaches for influencing change, making decisions, taking
action for implementing changes and observing impacts of actions in the marketplace. Stages in
problem solving skills helps to employs methods as well as skills which contribute in
effectiveness of change influence and determining level of problem complexity which can be
addressed. As individual learn to resolve problems for initial stage which goes through whole
life. Such skill is significant for organisation as well as individuals as it enables in exerting
control over surrounding. They are as follows:
Fixing Things Which Are Broken- Both business environment as well as personal are full of
things, procedures, activities, interactions which are broken and not performing as per desired
work in an effective and efficient manner. Here, problem solving skill provided mechanism to
identify things, finding out reason for broken and identifying alternatives course of actions in
order to fix them in best possible manner.
Improving Performance- As business and individuals does not exist in isolation at
environment. This is regarded as ever changing and complex relationship which exist and as a
result, actions of one will have direct or indirect impacts to dynamic environments. These assist
in solving complex problem and improve performance on continuous basis by adapting
improvements from others. Therefore, respective skill assist in understanding relationships and
implementing changes in order to compete and survive in changing environment.
Addressing Risk- The individuals has learned where they identified developed and new trends
in order to create awareness of cause and effect relationship. With such skill, individuals will
anticipate about future time period based on current as well as past experience. All types of risk
are anticipated and solved in best possible manner.
Seizing Opportunity- With help of problem solving skill, new things can be created, innovated
and adapt change environment. This also helps in identifying and exploiting new opportunities
at environment and implement those in business for better outcomes.

Therefore, problem solving procedure as well as problem solving skills are regarded as part of
life of organisations and individuals. It is very important to develop, refine respective skills with
help of practice, training and learning which provide ability for solving problems in an effective
and efficient manner.
4. Develop Literature
The respective literature review helped me to learn many new things in order to work as
supervisor in respective organisation. With problem solving skill, I can easily solve problems
and grab business opportunity in an effective and efficient manner. The employees working in
organisation enhance their performance and lead them to attain success and growth at dynamic
environment. Therefore, it is significant for business and their employees to work as per current
situation and solve problems in effectual manner.
5. Use Framework
In order to develop problem solving skills, I have applied framework in order to develop,
improve and enhance myself in positive manner. For respective skill, I have used five step
process which is as follows:
Research- I need to research problem and solve it in proper manner. I can take help of video,
written, picture as someone has already faced such issue in best way (Problem solving
framework presentation, 2019). This will help me to resolve in more effective manner.
Gaining Basic Understanding- In this step, I have to review research in thoroughly in order to
understand which allows me for trying and solving problem by myself in best possible manner
for positive outcomes.
Synthesize- In this step, I have to gained basic understanding synthesize about learned things
that has been understand in an effective and efficient manner. This synthesis helps in solving
problem in positive manner.
Experiment- In this stage of framework analysis, I should found new knowledge in order to
solve problems. After evaluating problem in an effective and efficient manner, I need to
experiment it by solving in best manner so that positive outcomes are achieved.
Utilise- It is last stage of problem solving framework which means to utilise fresh knowledge
about subject matter for solving those in future time period or current problems.
Therefore, in this way, respective framework will help to solve given problems in positive

manner by learning more new and innovative methods and technique in appropriate way.
6. References
Books and Journals
Chipman, S. F., Segal, J. W. and Glaser, R. eds., 2013. Thinking and Learning Skills: Volume
2: Research and Open Questions. Routledge.
Ngang, T. K., Nair, S. and Prachak, B., 2014. Developing instruments to measure thinking
skills and problem solving skills among Malaysian primary school pupils. Procedia-
Social and Behavioral Sciences. 116. pp.3760-3764.
Suor, J. H. and et. al., 2017. A life history approach to delineating how harsh environments
and hawk temperament traits differentially shape children's problem‐solving
skills. Journal of Child Psychology and Psychiatry. 58(8). pp.902-909.
Wang, J. and et. al., 2012. Self-monitoring of blood glucose is associated with problem-
solving skills in hyperglycemia and hypoglycemia. The Diabetes Educator. 38(2).
pp.207-218.
Online
Problem solving framework presentation. 2019. [Online]. Available through:
<https://www.slideshare.net/cargiuke/problem-solving-framework-presentation>.
What is problem solving and why is it important. 2019. [Online]. Available through:
<https://www.kepner-tregoe.com/blog/what-is-problem-solving-and-why-is-it-
important/>.
3. Negotiation
Box 1
It is a Learning Journal Entry which is for the seventh month i.e. for June which I have to submit
while I was performing my internship.
Name of the Company: My Cookie Dough Retail Trading Ltd
My Internship Job title: Supervisor
Location of the workplace
Street – My Cookie Dough, Westfield Stratford, Lower Middle Mall
Town- London
Country- UK (United Kingdom)
Supervisors Name and Contact Details- Angie Gewargis,
Your current home address
The present address where I was conducting my whole process of Internship, Flat No.:– 71, 30
Barking Road, Canningtown, London (E161GQ). UK

Box 2
MONTH Decem
ber
January Februa
ry
March April May June July
SKILL Leaders
hip
Problem
Solving
Negoti
ation
Change
Management
Leader
ship
Probl
em
Negotia
tion
1. Skill Development
I have to improve and developed my negotiation skill in final learning journal for better
performance. As I have started such skill in month of December which will be improved by the
end of June in appropriate manner. Negotiation skill is defined as method through which people
settle difference. This is the procedure through which agreement or compromise is reached in
order to avoid dispute as well as argument. In order to improve as well as develop negotiation
skill, I have to listen carefully, communicate, taking time to solve problems, exploring other
possibilities and others. Such skill is very important for me to performed work as supervisor in
respective organisation to deal with suppliers for buying of raw materials.
2. Experience of Skill
I was interned as store supervisor in My Cookie Dough Retail Trading Ltd in which several
duties, responsibilities and roles were given to me for performance. From the mentioned draft
learning journals, it has analysed that respective organisation has faced various types of issues
and problems in terms of purchasing raw materials from suppliers. As they were charging high
price for material so I made contract with them in order to purchased at reasonable cost. If they
already charged high price from organisation then profit margin will be low. I also focused on
maintaining relationships with suppliers so that they can supply timely raw materials to business
whenever required in appropriate manner. I was working as store supervisor in My Cookie
Dough Retail Trading Ltd where I have performed to investigate overall work of business in an
effective as well as efficient manner. There are many situation arises in business where conflict
arise among supplier and organisation where I played crucial role to handle both of them to
overcome from such issues. It was my good experience in respective organisation to learn,
enhance and develop myself for various skills which is required in corporate field. I should

focus on myself to grow in corporate world so that I can become more successful at
marketplace.
3. Summarise Literature
It is the section of final learning outcome that represents about negotiation skills of individuals
and organisation. This depicts about several views of authors in order to reach final conclusion.
According to view of Katie Shonk, 2019, due to increase in business, negotiators recognise
effective bargainers who are skilled at claiming as well as creating value which is compete and
collaborate. There are mainly ten negotiation skills that will help in succeed at integrative
negotiation such as:
Analysing and Cultivating BATNA- The adversarial bargaining as well as integrative
negotiation, best source of power is willingness and ability for walking away and taking another
deal with them in proper manner (Top 10 Negotiation Skills You Must Learn to Succeed, 2019).
Good negotiator spend huge time in identifying best alternatives and taking steps for improving
it.
Negotiate Process- In this negotiate, how will people negotiate in advance. During this time
period, procedural issues will be far away for focused talks.
Building Rapport- It is not good for organisation to engage in small talk and do negotiation for
their own benefits in appropriate manner. There is difference among negotiating over email or
phone call. Such skill is valuable for master to do negotiation with others.
Listen Actively- It is very important to listen to both parties in an appropriate manner so that
goal and objectives can be achieved and attained. The actively and properly listening assist in
making conclusion for negotiations.
Asking Good Questions- During stage of negotiation, it is very important to ask lots of good
questions to them in an effective as well as efficient manner. This helps in achievement of goal
and objectives of organisation in best possible manner.
Searching for Smart Tradeoffs- In this skills, there is distributive negotiation parties are
focused towards demands as well as concessions on single issues like price of products.
Similarly, in integrative negotiation, there is capitalise of multiple issues in order to get both
parties what they want to perform.
Be Aware of Anchoring Bias- According to research, if there is first number mentioned at
negotiation then there is powerful on negotiation that people should follows. There is avoidance

of next victim of anchoring bias in order to make first offer and talking with anchor talks in
proper manner.
Presenting Multiple Equivalent Offers Simultaneously- It is important to consider with
multiple offers existing at marketplace. This has to be improved in best possible manner in
order to avoid brainstorm with other party an option that pleases both. This helps in decreasing
impasse and promoting towards creative solutions.
Trying Contingent Contract- In this negotiators get stuck due to disagree about particular
scenario that will be played over time. The organisation will try to adopt contingent contract in
order to solve problems in effectual and efficient manner for positive outcomes.
Therefore, these negotiation skills will help business as well as organisation to make proper
decision in terms of negotiating others. With the adoption of negotiation skills, possible
outcomes are achieved and attained.
4. Develop Literature
From the above literature review, I have learned that I need to develop my negotiation skills.
For development of such skills, I have to analyse situation in proper manner and actively
listening to their problems so that I can do negotiation with them. Therefore, I have to keep on
learning from organisation and employee regarding negotiating skills so that positive outcomes
are achieved.
5. Use Framework
In order to develop my negotiation skill, I have used framework to develop, grow and enhance
myself in positive way. For developing as well as learning negotiation skill, I have used five
stage framework which is as follows:
Identify or Anticipate Purchase Requirement- In this stage, I made purchase requisitions
with my team or employees working in an organisation. I made inventory counts, reorder point
systems, new product development and new facilities for working place. I was working as store
supervisor so I identified purchase requirement in advance for timely supply to consumers in
proper manner.
Determine if Negotiation is Required- It is the second framework where I made negotiation if
required for business in an effective and efficient manner for positive outcomes
(NEGOTIATION- PowerPoint PPT Presentation, 2019). When supplier charged hire prices

for products during that time period, I made negotiation with them so that I would right product
at reasonable price in future time period.
Plan for Negotiation- In this framework, I had identify participants with whom I need to do
negotiation. For planning of negotiation, I developed objectives, analyse strengths &
weaknesses, gathering information to achieve positive outcomes in best manner.
Conduct Negotiation- In this phase, I performed fact finding for conducting negotiation in an
effective and efficient manner. It was not easy for me to conduct such as I took help from
manager to reach to conclusion. Being supervisor of respective organisation, I had made plan as
well as policies regarding negotiation to utilise my skills.
Execute Agreement- This is the last stage of negotiation framework where I executed
agreement of negotiation which has been in above phase. This helped to develop my skills and
accomplish set goal as well as objectives.
Therefore, in this way, I had developed my skill and worked as supervisor in respective
organisation for achievement of goal and objectives.
6. References
Books and Journals
Grover, R. A. and Lynn, D., 2012, July. Impact of collaborative leadership training on
negotiation skill development. In Competition Forum (Vol. 10, No. 2, p. 5).
American Society for Competitiveness.
Koseska, E., Batkoska, L. and Arnaudov, K., 2012. Negotiation Skills–A Factor for Insurance
Development in Conditions of a Changeable Surrounding. Procedia-Social and
Behavioral Sciences. 44. pp.193-199.
Krieger, S. H. and Neumann Jr, R. K., 2015. Essential lawyering skills: interviewing,
counseling, negotiation, and persuasive fact analysis. Wolters Kluwer Law &
Business.
Mor, S., Morris, M. W. and Joh, J., 2013. Identifying and training adaptive cross-cultural
management skills: The crucial role of cultural metacognition. Academy of
Management Learning & Education. 12(3). pp.453-475.
Online
NEGOTIATION- PowerPoint PPT Presentation. 2019. [Online]. Available through:
<https://www.slideserve.com/livia/negotiation>.
Top 10 Negotiation Skills You Must Learn to Succeed. 2019. [Online]. Available through:
<https://www.pon.harvard.edu/daily/negotiation-skills-daily/top-10-negotiation-
skills/>.
4. Change Management

Box 1
It is a Learning Journal Entry which is for the eight month i.e. for July which I have to submit
while I was performing my internship.
Name of the Company: My Cookie Dough Retail Trading Ltd
My Internship Job title: Supervisor
Location of the workplace
Street – My Cookie Dough, Westfield Stratford, Lower Middle Mall
Town- London
Country- UK (United Kingdom)
Supervisors Name and Contact Details- Angie Gewargis,
Your current home address
The present address where I was conducting my whole process of Internship, Flat No.:– 71, 30
Barking Road, Canningtown, London (E161GQ). UK
Box 2
MONT
H
Dece
mber
January Februa
ry
March April May June July
SKILL Leade
rship
Problem
Solving
Negoti
ation
Change
Management
Leade
rship
Probl
em
Negoti
ation
Change
Management
1. Skill Development
It is regarded as final learning journal in which I will develop my change management skills in
order to perform work in business. As I have initiated this skill in month of March which will be
accomplished by end of July in best possible manner. Change management skill is defined as
tools, procedure, techniques for managing people side of change in order to attain set business
results. This mainly focus on people who are impacted through change and any modification to
systems, organisation structure, job roles will have people as well as technical side. This has to
be developed by me with change in new trends, techniques and tools used by people.
2. Experience of Skill
I was performing work as supervisor in My Cookie Dough Retail Trading Ltd. While

conducting role and responsibilities of designated post, I have faced several issues and problems
in organisation. Due to change in market and trends, employees were not highly skilled due to
which they did not fulfil given order on time basis. As this decline goodwill and brand value of
organisation at marketplace. In this context, I conducted training and development session for
team in order to adopt change as per need and demand of people in an effective and efficient
manner so that set outcomes are accomplished in given time. There are various types of changes
which can be occurred at organisation such as political, cultural, technological, remedial
change, structural changes and other. Before providing training, I identified main issue and
accordingly provide them with best training so that they can work. I was doing my internship as
supervisor in respective organisation to enhance my skills and learn from working force in an
effective and efficient manner. Therefore, the experience of my change management skill is
good as I got an opportunity to learn something new from working force in proper manner and
applied in my daily life for better outcomes.
3. Summarise Literature
This section indicate final learning results of change management skills in context of views of
different authors for reaching to final conclusion. According to opinion of Bart Perkins, 2019,
change management has various guises. Here, project managers sees change management as
procedure that is used for obtaining approval for changes to given scope, budget, timeline (What
is change management? A guide to organizational transformation, 2019). This is regarded as
process for testing, approving and installing new piece of equipments and so on. Whenever each
group possess their own approaches, language, framework that represents human side of
changes in context of organisations. The main benefits of change management is reducing risk
in which new change will be rejected by organisation. Whenever teamwork requires change
then they will operate and accept changes in an effective and efficient manner. Business
requires change management when they undertake new event, programs which interrupts day to
day operations and activities which are undertaking will impact on organisation. Some of
needed of organisational change management are as follows:
Work Content of Individual Jobs- There are many jobs that requires groups or individuals to
perform task repeatedly. As accounting department has to perform work on weekly, monthly,
daily and annual activities. If there is change in simple things that can disrupt workflow of

business and impact their activities.
Roles of Individual Employees- As large number of people living in society who views
themselves as good architect, security specialist and programmer. Whenever they are asked to
perform different role they become uncomfortable in it. People having good technical skills face
problem when they are asked to become manager. Rather to perform task they have to learn
from others in proper manner.
Apart from needed for organisational change management, there are some requirements to
change management success. The several things includes:
Right Executive Sponsor- It is very important for sponsor to adopt changes and have detailed
discussion about challenges which are created in different way of operating in an effective and
efficient manner. If sponsor knows about change management then they can effectively
implement in the business.
Cultural Willingness to Adapt and Change- The culture of organisation should be flexible
enough to adapt changes at workplace so that working force can easily work as per current
trends and preferences.
Change management is very difficult to adopt as it requires to change behaviours and attitudes
of people working in an organisation. It create difficulties for change management to adopt due
to indeterministic, contact sport, staff need to be engaged and cultural differences.
4. Develop Literature
From presented literature review, I have learned several things regarding change management
and use of that skills at business in an effective and efficient manner. Change management is
very common for each and every organisation conducting their activities and operations at
workplace for attainment of business goal and objectives. I need to enhance myself as per
changes need and demand of people so that I can cope up with them. For working as supervisor,
I need to explore and enhance my skills to work in dynamic environment in appropriate manner.
Therefore, in this way, I enhance my skill for achievement of positive outcomes.
5. Use Framework
In order to develop my change management skill, I have applied several tools, techniques and
framework to improve myself. I have applied Mckinsey 7s Model which contain two elements
such as hard and soft categorise into seven aspects. They are as follow:

Strategy- I have to work as per strategy of business so that set goal and objectives are
accomplished. Being the supervisor of respective organisation, I should framed strategy as per
change management for attainment of positive outcomes.
Structure- The structure of business vary from one another. While there is change in business,
structure has to be review and modify accordingly to achieve goal and objectives. It is very
important for me to analyse before and after change structure so that I can carry my role and
responsibilities.
System- Each and every operations and activities of business should be work as per system
(McKinsey 7s model, 2019). If system is not clear then I cannot perform my duties in an
effective and efficient manner.
Shared Value- Being supervisor at organisation, I have to work as per ethical values and
norms. Whenever there is change in any aspects then I have to work accordingly. This help me
to adopt changes.
Staff- With the change management, I have to conduct training and development session for
working force so that they can work as per changing environment in an effective and efficient
manner.
Style- I have to adopt suitable style of working for organisation so that goal are accomplished in
given time period in an effective and efficient manner.
Skills- I need to upgrade myself as per change management in order to adopt skills so that I can
work in effective and efficient manner.
Therefore, with the adoption of change management framework, I have enhanced myself for
working in an organisation in best possible manner.
6. References
Books and Journals
Dishion, T. J., Stormshak, E. A. and Kavanagh, K. A., 2012. Everyday parenting: A
professional's guide to building family management skills. Research Press.
Hornstein, H. A., 2015. The integration of project management and organizational change
management is now a necessity. International Journal of Project Management. 33(2).
pp.291-298.
Long, C. S. and Ismail, W. K. W., 2012. The HR specialist as an agent of change: skills that
open up a place at the company's top table. Human Resource Management
International Digest. 20(2). pp.24-28.
Rosemann, M. and vom Brocke, J., 2015. The six core elements of business process
management. In Handbook on business process management 1 (pp. 105-122).

Springer, Berlin, Heidelberg.
Online
McKinsey 7s model. 2019. [Online]. Available through: <https://www.lucidchart.com/blog/7-
fundamental-change-management-models#mckinsey7>.
What is change management? A guide to organizational transformation. 2019. [Online].
Available through: <https://www.cio.com/article/2439314/change-management-
change-management-definition-and-solutions.html>.

1