Streamlining Immigration Processes with SAP

Strategic Information System
[DATE]
HP
[Company address]

Running Head: Report
Contents
Introduction............................................................................................................... 2
Organization Structure.................................................................................................. 2
Business Requirements................................................................................................. 3
System’s Requirements for new ERP Software...................................................................4
SAP Software Solutions................................................................................................ 5
Development of an ERP for Australian Department of Immigration and Border Protection.............6
Benefits of ERP.......................................................................................................... 7
The Success factors of implementing SAP in Cloud Technology..............................................8
Control Problems and Risks......................................................................................... 11
Guidelines to mitigate the risks..................................................................................... 12
Conclusion.............................................................................................................. 13
References.............................................................................................................. 14
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Running Head: Report
Introduction
This business report is compiled to study the Enterprise resource planning (ERP) software
and its application at the Department of Immigration and Citizenship in Australia, also called
DIAC. It is the third largest revenue generating Commonwealth department in Australia. This
department is now succeeded by the Department of Immigration and Border Protection.
This report will cover the challenges of earlier used system for various processes within the
Department of Immigration and Border Protection, and further study of the requirements and
objective to fulfil from the new ERP software. The analysis would further give details of the
benefits of the new ERP software and how it can get success for the department.
Organization Structure
The Department of Immigration and Border Protection works for immigration, stay and
movement of non-Australian residents, manages the border entry control, makes
arrangements for settlement of migrants and humanitarian entrants, and handles the
citizenship process, ethnic and multicultural affairs.
The department has a well-managed migration program that enables them in risk
identification, thus they are able to eliminate potential risks and ensures protection to the
Australian community (Australian Government, 2017).
The department had a new access control system in place which was being used by the end
users, hence post all analysis and requirement gathering for a new ERP system, it is very
important to understand the linkage between the department and SAP to ensure a smooth
implementation of new software.
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Running Head: Report
Business Requirements
The significant increase in the use of technology in various aspects of business dealing and
interactions, it has also reduced the geographical distance, hence increasing the complex issue
of external threats to the country’s borders. This is a challenge that the Department of
Immigration and Border Protection in Australia also faces, as they are responsible to manage
and restrict the movement of illegal goods, weapons, drugs and other toxic materials across
the borders.
The most difficult task is monitoring the Australia’s Air cargo movements. The data show
that more than 170 million air cargo consignments move across the border in a year. All the
processes under the responsibility of this department were manually handled by the team.
Considering the kind of role, the agency plays in securing the borders, it is very important to
improve the system and make it more robust, such that, there exist no room for risks and
frauds (SAP Team, 2015).
The Australian border forces, consider the checking of these air cargos as high risk for the
borders as the process requires visits to the mail depots on a daily basis by the Australian
border forces officer. This process involved almost 40 printed forms to be filled manually
with each detail of inspection in a descriptive manner. Post inspection, the officer has to log
the inspection data into multiple systems in the office. This particular process if very tedious
and time consuming, especially for the officers. The department needs to get an automated
system to reduce the tedious, time consuming administrative tasks of the officers.
This particular process is not just tedious for the officers but for the people at the other side as
well, because they were not allowed to move further before the inspection details gets logged
into all the systems by the officer at the border office. System integrity is something that
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