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Managing Quality in Health and Social Care

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Added on  2020-02-17

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Managing Quality in Health and Social care INTRODUCTION 3 TASK 14 1.1 Different perspective of stakeholders regarding quality in health care 4 1.2 Role of external agencies 5 1.3 Impact of poor quality services in the organisation 5 4.1 Methods for evaluating the health and social care services in regards to the external and internal perspectives 6 TASK 27 Covered in PPT7 TASK 37 3.1 Effectiveness of systems, policies and procedure used in organisation 7 3.2 Analysing the factors which influence the achievement of quality in Wellington hospital 7 3.3

Managing Quality in Health and Social Care

   Added on 2020-02-17

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Managing Quality in Healthand Social care
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Table of ContentsINTRODUCTION...........................................................................................................................3TASK 1............................................................................................................................................41.1 Different perspective of stakeholders regarding quality in health care.................................41.2 Role of external agencies......................................................................................................51.3 Impact of poor quality services in the organisation..............................................................54.1 Methods for evaluating the health and social care services in regards to the external andinternal perspectives ...................................................................................................................6TASK 2............................................................................................................................................7Covered in PPT...........................................................................................................................7TASK 3............................................................................................................................................73.1 Effectiveness of systems, policies and procedure used in organisation................................73.2 Analysing the factors which influence the achievement of quality in Wellington hospital..73.3 Suggestion in which health and social care services could be improve its quality...............84.2 Discuss the impact that involving a user of services in the evaluation process has on theservice quality.............................................................................................................................8CONCLUSION................................................................................................................................9REFERENCES..............................................................................................................................10
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INTRODUCTIONQuality management is necessary in the business entity as it assist in improving thebusiness performance. It helps in selling then product and services in a consistent manner.Quality management includes the four steps that is planning of quality, assurance, control inquality along with the improvement which succour in attaining the goals and objectives(Ayimbillah Atinga, Abekah-Nkrumah and Ameyaw Domfeh, 2011). Moreover, it helps inincreasing the satisfaction level of the consumers and according to that they can attain long termsuccess. When business entity maintain the quality while providing the services they can not aceany problem in attaining the leading position in the market place. The present report is based onWellington Hospital as it is a largest as well as independent hospital in UK. In the belowmentioned report, discussion based on Impact of quality of health and care services onstakeholders (Factors influencing healthcare service quality, 2014). Along with this analysis onthe role of external agencies have on standard setting in healthcare. TASK 11.1 Different perspective of stakeholders regarding quality in health careIn the health and social care, quality of the services can be defined in many ways. Theemployees of Wellington Hospital have to use their knowledge and skills and on the basis of thatthey have to provide the services which helps them in attaining the goals and objectives.Stakeholder is the person who having a interest or power towards the firm. Stakeholders of thebusiness entity can be divided into two parts whether it is internal or external (Bai, Nunez, andKalagnanam, 2012). Different stakeholders which are included in health and social care areemployees, consumers, regulatory bodies along with the society. In the Wellington Hospital,consumers are important as well as necessary stakeholders and they are focus on the quality ofservices which the staff members are providing to them. By this business entity can make thechanges according to the needs and wants into the operational dimension. The major expectationof the consumer is that they want the better and quick treatment form the Wellington Hospital(Managing Quality, 2016).For employees, the managers of Wellington Hospital provide thesafety and security in the workplace. Along with this they have to provide the positive workingenvironment to them. For the ministry bodies, company have to apply the legal policies whichare made by the government which are set for the quality of standards. They have to provide the
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best services so that they can attain goals and objectives as well as employees can not face anyproblem (Basu, 2014). 1.2 Role of external agenciesStandard setting is the methodology which helps in defining the different levels so thatthey can achieve their goals as well as targets and also provide the cut scores to the distinctlevels. For the test development process, standard setting is necessary. In Wellington Hospital,role of external agencies play a important role and they are ensure that the business entity areproviding the best services to their consumers and on the basis of that their service users can notface any obstacles. Research agency helps in providing the ranking among all (Bell and et. al.,2012). Moreover, role of media is also c an not be neglected and by that consumers can get theawareness by the quality standards. The research agencies have to prepare and make the reportsof Wellington Hospital and on the basis of that they have to best services and by that they canmaintain the brand image as well as reputation of the organisation in the marketplace. Theresponse of different stakeholders have to provide the actual scenario of the different level in thehealth and social care in the business entity. It includes the government, society along with themedia and research. By using the benchmarking which assist in providing the quality of theservices to their clients and by that they can accomplish their goals. External stakeholders haveto set their own standards as well as policies so that they can provide best services to theirconsumers and accordingly they can attain the goals and objectives (Beloglazov and Buyya,2013).1.3 Impact of poor quality services in the organisationThere are several reasons by which Wellington Hospital fails to provide the qualitativeservices to their consumers. Quality is the main factor in the organisation which are providingthe services regarding health and care. The poor management of the quality having a majorimpact on the consumers that includes the effectiveness of clinic, safety of patients as well astheir experiences. Employees of Wellington hospital have to provide the best services along withthe proper care so that service users can remain in hospital for a long time (Bogaert and et. al.,2013). They have to meet the expectations of the consumers. If employees of Wellington hotelare not providing the services to the service users according to the their expectations then ithaving a negative impact on their health. Along with this they are not satisfied with theirqualitative services then the patients feel not safe by taking the treatment. Due to the poor quality
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