Continuous Improvement Strategies

This presentation and report analyzes the implementation of continuous improvement strategies at CoffeeVille Cafe, a local coffee chain in Melbourne, Australia. It examines various methodologies like Six Sigma, Lean Management, and Total Quality Management, and analyzes their impact on communication, knowledge management, sustainability, and performance management. The report also includes a portfolio of work showcasing communication strategies, monitoring procedures, and continuous improvement sessions.

PRESENTATION WITH
REPORT

Table of Contents
INTRODUCTION...........................................................................................................................1
PART 1............................................................................................................................................1
Presentation............................................................................................................................1
PART 2............................................................................................................................................1
Summary Report.....................................................................................................................1
PART 3............................................................................................................................................2
Portfolio of work ...................................................................................................................2
CONCLUSION................................................................................................................................3
REFERENCES................................................................................................................................4

INTRODUCTION
The continuous improvement strategies or approaches are set of activities that are
designed for bringing gradual and ongoing improvements in products, processes or services. It
also includes continuous and constant review for measuring the outcomes and taking further
actions if required. The CoffeeVille is a local coffee chain business situated in Melbourne,
Australia and it was started in the year 2009 by Emma and Rufus Belcastran. The aim and
objective of CoffeeVille restaurant is to provide high quality products that are made from natural
ingredients and also providing effective services to customers. The presentation is being
prepared which includes proposed continuous improvement strategies which needs to be
deployed, proposed system to communicate to stakeholders, approaches for meeting
sustainability, approaches regarding coaching continuous improvement and strategies for
knowledge management. The summary report is also prepared that includes monitoring strategies
that aims at monitor process regarding the implementation of continuous improvement system,
communication strategies and several other relevant procedures.
PART 1
Presentation
PART 2
Summary Report
CoffeeVille cafe aims at implementing continuous improvement methodologies to gain
advantages of improved performance level of process (DeToro and Teener, 2016). The six
sigma, lean management and Total Quality Management are the methodologies that can help
business organisations to remove the waste and activities that have no value (Farrington, Antony
and O’Gorman, 2018). Six sigma approach provides guidelines for eliminating the waste or
issues by identifying the root cause of the problem. The application of lean management
principles helps in identifying the root cause of the problem through the value stream mapping
stage. So the cafe can make decisions for resolving the root cause of the problem and bring
improvements in the business process.
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PART 3
Portfolio of work
Communication strategies for implementing proposed continuous improvement initiative
Communication strategies are the business techniques and tools that helps organisation
to align business goals with strategic planning and focus on reaching predetermined and set
goals and objectives (Bessant and Francis, 2019). CoffeeVille makes its strategic planning for
bringing continuous improvement in the various areas of business.
Communication Objectives
 Create awareness is the main objective of communication strategy as it describes the
targeted goals where company want to reach through planned actions (Terziovski,
2012).
 Reshaping of attitudes can be done through communication strategies. The
communication strategies can provide accurate and valid information to various
stakeholders of business that helps in reshaping their attitudes towards business.
 Stimulating the demand and desire is the aim of communication strategies and
methodologies of continuous improvement. The main objective can be to actualises
demands and desires of target customers.
Communication Audience for communication strategy for implementing the continuous
improvement methodology are its stakeholders. CoffeeVille aims at developing communication
strategy and its audience will be individual employees as they are responsible for carrying out
business activities and operations (Lindberg and Berger, 2017). The audience will also include
work teams and management team as they aim at formulating business strategies and policies.
Communication Methods used by CoffeeVille can be Verbal or written. It can also adopt to
use visual communication method in its communication strategy.
Procedure for informing team of the outcomes of continuous improvement activities
CoffeeVille can inform team the outcomes of implemented continuous improvement
activities by being clear and honest regarding the activities undertaken and its impact on the
overall business. The organisation needs to provide details about how change and improvement
will happen and what are employees supposed to do. The effectiveness and appropriateness of
continuous improvement activities needs to be shared with stakeholders (Blumenthal and Kilo,
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2018).
Monitoring strategies
CoffeeVille aims at developing a monitoring strategy for an area of team performance
that includes target audience and timelines regarding improvement activities implemented. The
KPIs are also used for monitoring the performance and improvement level (Ko and Stein,
2018). The monitoring strategies of CoffeeVille also includes use of different technology and
system that captures, stores and report about the performance information and data.
Running continuous improvement sessions
CoffeeVille cafe focus on developing a procedure for managers and continuous
improvement teams for organising the sessions for continuous improvements. The monitoring
systems will help to observe the performance level, and if poor performance is recognised the
management and team will provide training and coaching sessions. The required knowledge
will be shared with stakeholders regarding continuous improvement in business. The
organisation also ensures that it adhere to various legislative requirements regarding health and
safety, privacy and anti-discrimination (Jevanesan and et.al., 2019).
CONCLUSION
Every business organisation aims at bringing improvements in its product, services and
business processes. The continuous improvement methodologies such as lean management,
TQM and six sigma are proposed in the present report. The applicability and appropriateness of
various continuous improvement methodologies are also discussed. The report also includes
analysis of effects and impacts of improvement measures on communication, knowledge
management, sustainability, legislative compliance and performance management.
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REFERENCES
Books and Journal
Bessant, J. and Francis, D., 2019. Developing strategic continuous improvement
capability. International Journal of Operations & Production Management. 19(11).
pp.1106-1119.
Blumenthal, D. and Kilo, C. M., 2018. A report card on continuous quality improvement. The
Milbank Quarterly. 76(4). pp.625-648.
DeToro, R. T. I. and Teener, A. R., 2016. Total quality management: Three steps to continuous
improvement. Addison Wesley Publishing Company, Inc.
Farrington, T., Antony, J. and O’Gorman, K. D., 2018. Continuous improvement methodologies
and practices in hospitality and tourism. International Journal of Contemporary
Hospitality Management. 30(1). pp.581-600.
Jevanesan, T. and et.al., 2019. Applications of continuous improvement methodologies in the
voluntary sector: a systematic literature review. Total Quality Management & Business
Excellence. pp.1-17.
Ko, P. and Stein, M., 2018, July. Design Methodologies for Continuous Improvement.
In International Conference on Applied Human Factors and Ergonomics (pp. 413-421).
Springer, Cham.
Lindberg, P. and Berger, A., 2017. Continuous improvement: design, organisation and
management. International Journal of Technology Management. 14(1). pp.86-101.
Terziovski, M., 2012. Achieving performance excellence through an integrated strategy of
radical innovation and continuous improvement. Measuring business excellence. 6(2).
pp.5-14.
Online
Lean Management. 2019. [Online]. Available through: <https://www.kanbanchi.com/lean-
management>
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