Work Experience Report: Business Constraints, McDonald's, and Plan

This report details a student's work-based experience, encompassing research and evaluation of organizations like McDonald's, Jurys Inn, and British Airways. It covers the negotiation process with work and academic supervisors, outlining proposals for work experience, and addressing business constraints. The report includes a comprehensive business plan for a catering business, along with systematic records of work undertaken, revisions to the initial plan, and suggestions for improvement. The student also monitors progress against the original proposal, analyzes their performance, and reflects on the learning gained during the work experience, offering recommendations for enhancing the experience. The report provides a detailed account of the student's practical application of theoretical knowledge in a real-world setting, highlighting the benefits and challenges encountered during the process.

n
Work Based
Experience
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Table of Contents
INTRODUCTION ...............................................................................................................................4
P. 1.1 Research and evaluate organisations for industry experience................................................4
P.1.2 Negotiate with work and academic supervisors a proposal for the work experience ............5
P.1.3 Business constraints on the work experience offered ............................................................7
TASK 2 ................................................................................................................................................8
P. 2.1 Tasks and responsibilities involved in the work experience. ................................................8
P. 2.2 Plan for the work experience.................................................................................................9
P. 2.3 Benefits of the proposed activities to the business and the learner......................................11
TASK 3 ..............................................................................................................................................12
P. 3.1 Specific requirements of placement conforming to all related codes of practice................12
P.3.2 Systematic records of work undertaken ...............................................................................13
P. 3.3 Revising of the initial plan. .................................................................................................14
P. 3.4 Suggestions for improvement and review under appropriate supervisor.............................15
TASK 4...............................................................................................................................................16
P.4.1 Monitor progress against original proposal ........................................................................16
P.4.2 The quality of own performance ..........................................................................................16
P. 4.3 Analysis of the learning which has taken place during the work experience using suitable
reflection........................................................................................................................................17
P. 4.4 Recommendations for enhancing experience. ....................................................................17
Conclusion..........................................................................................................................................18
References..........................................................................................................................................20
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Illustration Index
Illustration 1: Time Management Grid.................................................................................................9
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 INTRODUCTION
Work based experience is paid or non-paid opportunities for developing and practising skills
as well as knowledge into the real world. It helps in developing and growing career. There are many
types of work based learnings such as part-time, service projects, volunteer work, internships, etc.
With the help of these, students can be able to get real time experience by implementing their
theoretical knowledge in the practical world (Kerekes, 2016). There are different types of work
based learning strategies such as apprenticeship, job shadowing, service learning, cooperative
education, etc. Key persons of this strategy are students, businesses, mentors, teachers, parents and
employees of the organisation as well as school administration. There are some benefits of this
approach such as improvement in critical thinking, expansion of learning facilities, reduction in pre-
service training time and cost etc. On the other hand, there are some disadvantages also which
include time consuming process, need proper planning, non-synchronisation between work-based
experience and school education etc. (Lopatto, Hauser and Bedard, 2014).
For the current file, British Airways, Jurys Inn and McDonald's Westfield Stanford are taken
into consideration. It includes proper research on the organisations, negotiation evidences and
business plan for catering business. Along with this, file consists of benefits of business plan,
systematic records of the work undertaken and suggestions for the improvements.
P. 1.1 Researching and evaluating organisations for industry experience
In order to develop the skills and practical knowledge, individual requires to explore the
industry. In addition to this, individual also needs to explore the working environment, different
departments, roles and responsibilities of employees in company etc.
There are various opportunities in the travel and tourism sector which includes part-time
work, voluntary work, placements, summer internship, etc which helps in increasing skills in
respected sector. There are various range of places which leads to provide good experience in travel
and tourism sector. While, deciding about the work-related experiences many factors are important
to taken into consideration. These are type of work, what type of skills, knowledge and abilities will
develop, future development, future scope of growth and many more. With the help of this,
individual can take right and appropriate decision with respect to his/her career growth.
In this, to get the industry experience, three organisations from tourism industry are taken
into consideration such as The McDonald's, Jurys Inn hotel and British airways. These selected
organisations may deliver the industry experience. Research and evaluation of these three
organisations are described below as:
McDonald's Westfield Stanford City:
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With the help of proper research, I have evaluated that this is world's largest chain of fast
food (hamburger) restaurants. The firm is serving in approximate 119 nations with around 36,535
outlets. The food products of this restaurant includes hamburgers, cheeseburgers, chicken French
fires, soft drinks, desserts, milkshakes, etc. For some change, firm has expanded its menu which
consists of salads, fish, wraps, smoothies and fruits. I have explored that company is offering
quality food and services to the customers. It is gaining competitive advantages due to the tasty and
delicious food items along with the different approaches like Happy Meal, Eat-in and Take-out
meals. Along with this, company is taking care of its employees by offering them good packages,
training and rewards.
Jurys Inn hotel
The selected entity is basically a chain of hotels which was founded by William Jury in
1881. The cited firm delivers the great value and friendly services to guests in order to attract them
and satisfy them (Warren, Abel, and Campbell, 2015). By considering the requirements and
expectations of guests, cited firm delivers the special deals, free Wi-Fi facilities, Costa coffee bars,
relaxing environment, special suite rooms with free view TV work area, wheelchair accessibility
and also the best price guarantee (Why choose Jurys Inn?, 2015). I have also explored that to
increase the customer satisfaction level, cited hotel gives emphasis on the product and service
development (Gould, Lee and Bronstein, 2015).
British airways
The cited airline is a flag carrier and considered as the largest company in the UK on the
basis of fleet size. In 2013, cited firm generated the revenue of £11,421 million. To satisfy
customers, cited firm takes feedbacks and suggestions from the guests in order to improve the
quality of services (Natale, Arcidiacono and Di Martino, 2013). Cited firm also delivers airline
marketing, aircraft maintenance, insurance services, package holidays and aircraft financing
(BRITISH AIRWAYS PLC Company Information, 2015). As per the requirements of customers, cited
firm uses advanced technological services and also offers the package facility. Cited firm also
delivers the great quality services to maintain the healthy relationship with customers (Dong, Seo
and Bartol, 2014).
P.1.2 Negotiating with the work and academic supervisors for a proposal of work experience
After the research and evaluation of three organisations such as The Landmark London
hotel, Jurys Inn hotel and British airways, negotiation process takes place. To negotiate with the
work and academic supervisors on a proposal of work experience, various types of contacting
methods can be used such as phone, letter or electronic mail facilities etc. (Wang,Beck and Kessler,
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2014). From the all these methods, I prefer to use the email method to negotiate with work
supervisors of these three companies.
For getting job in effective and good organisation, I search about them, their market
position, type of work, etc. This helps me in selecting right and appropriate company for getting
work based experience. From my research, I select three organisation to contact with and asking
them for any vacancy or internship. These are McDonald's Westfield Stanford City, British Airways
and Jurry Inn. All the firms are good and popular in UK. I prepared my CV and cover letter in
effective manner with focused information. So that, reader can get all information about my skills,
experiences from previous jobs, knowledge in the respected field, etc. I contacted all the three
organisation by sending them mail.
Due to some reasons, I did not get opportunity to work with British Airways and Jurry Inn.
They response me with the help of mail. But I get positive response from McDonald's Westfield
Stanford City.
1st Proposal for McDonald's Westfield Stanford City
Date: 16/04/2016
Name of University: UK College of Business and Computing
Title Position: Crew member
My strengths: I am very dedicated as well as enthusiastic person and also have worked in
same field with 11 year experience as a receptionist, administrative assistant and many customer
service roles. I can also work efficiently under pressure. I have great problem solving and customer
service skills as well.
Name of organisation: McDonald's Westfield Stanford City
How it will benefit me: For the academic progress, this will be good start for me. Through this, I
will gain the industry and work experience. With the presence of main reason, I would like to
complete my placement at the McDonald's as I have researched as well as explored the information
and found that customers are more satisfied with the service excellence and quality of this firm. I
would love the opportunity to work with such type of prestigious company to gain the new skills
and also contribute in attaining success. I am hoping that you will offer me a position in your
organisation.
I am available to start placement from today until 30th June 2016 and from any week of this
duration. By doing this placement at your organisation, I want to attain understanding of the
organisation's requirements.
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2nd Proposal for Jurys Inn hotel
Date: 10/04/2016
Name of University: UK College of Business and Computing
Title Position: Trainee intern
Name of organisation: Jurys Inn hotel
My strengths: I can also work efficiently under pressure. I have great problem solving and customer
service skills as well.
How it will benefit me: In such a big company, I would like to complete my placement in order to
gain the work experience. From the research, I have found that your firm delivers the great value
and friendly services to the guests in order to satisfy them. To increase the satisfaction level of
customers as well staff members, your organisation provides the great facilities.
I am available to start the placement from today until 30th June 2016 and from any week of
this duration. By doing this placement at your organisation, I want to attain understanding of the
organisation's requirements. I believe this role can help me to improve my skills and knowledge in
all the areas.
3rd Proposal for British airways
Date: 19/04/2016
Name of University: UK College of Business and Computing
Title Position: Trainee intern
Name of organisation: British airways
My strengths: I am very dedicated as well as enthusiastic person and also have worked in same field
with 11 year experience as a receptionist, administrative assistant and many customer service roles.
I have great problem solving and customer service skills as well. I can also work efficiently under
pressure.
How it will benefit me: I have chosen your company as I have passion to work in a vibrant fast
paced environment. I would like to complete my placement at your organisation because it will be
good start for my progress.
I am available to start the placement from today until 30th June 2016 and from any week of
this duration. By doing this placement at your organisation, I want to attain understanding of the
organisation's requirements.
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P.1.3 Business constraints on the work experience offered
In the present time, every business unit has their own strengths and qualities to satisfy
customers by providing them with services and products. Along with this, there are some
constraints which individual needs to follow for improving their skills and abilities. In respect to
this, there are some possible constraints present that I require to consider in relation to my new
placement offer in McDonalds. These constraints are related to training, induction and development
sessions required to be provided by the organisation (Lindgren, Packendorff and Sergi, 2014). I get
knowledge from the Training and development sessions conducted by the firm. It helped me to cope
with the culture and work style of company. For effectively working at the workplace, I also require
to be fully trained in my fields. I also ensure that I am following all the guidelines of quality
management. From the research, I have explored that motive of all these firms are related to
enhance customer satisfaction level. For achieving this, I deliver high quality performance and
excellent cooperation with the seniors. So, in respect to this, it is essential for me to maintain the
quality and performance level in the effective manner for the proper functioning of Mc donald's. I
also try to handle the queries and complaints of the employees in order to increase their satisfaction
level. In addition to this, I have to develop health and safety policies for the workers (Estache,
Foster and Wodon, 2013). This will help me in becoming a competitive crew member of the
organisation. Along with this, I also fulfil the responsibility to take feedbacks and suggestions from
staff members and supervisors which help me to evaluate the ways to satisfy them. In this context,
every type of work has a sort of challenges which are faced by me while working in McDonalds.
Other constraints which are important at McDonald's include health and safety
considerations. It is important to follow all the policies and rules related to health and safety. It help
in developing safe and secure environment for the employees to work freely and properly. Along
with this, customer satisfaction is also one important constraint. It is essential to meet wants, desire
and expectations of the consumers for increasing their satisfaction level. By adhering with the
quality of food products and services, one can satisfy the individuals. It is essential to follow all
quality standards for maintaining the quality of food items like Hamburger
 TASK 2
P. 2.1 Tasks and responsibilities involved in the work experience
I have been selected by McDonald's of Westfield Stanford for experiencing work and
learning new skills at the role of Crew members. My objective behind this is to understand the
working of the in hospitality sector. Along with this, I want to improve my communication,
interpersonal and transferable skills. With the help of this post, I will able to handle the people by
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using effective convincing skills. I will also get knowledge about the operations done by the firm
for offering quality and cultural environment to the staff. For achieving all these objectives and
satisfying the workers my responsibilities as per the work experience are as follows: Adhering the policies and practices: It is one of the most essential and important task for
the crew member of McDonal's. I attained all the information about the policies and
procedures which are important to follow in a workplace. This informs me about the
legislations and regulations developed by the UK government. Before starting any
operation, it is essential to have effective working environment. By implementing effective
policies related to the health and safety, equality, etc I get opportunity to develop safe and
cooperative environment within the McDonald's. Staffing: After the formation of the policies, next important task is to hire skilled and
talented candidates. In this I cooperate with the supervisor to collect the information about
the vacant positions and making job description and person specification. Along with this, I
decide proper venue for conducting interviews. I also prepare documents like offer letter,
acceptance letter, etc. Workplace Gossips: It is the least important work and due to this I will avoid it. I will like to
give my time in doing some good and effective work which will enhance my skills and
knowledge instead of gossiping with the co-workers. I will communicate with my
colleagues but in topics related to the career development or for removing the stress of work.
Otherwise, I will not like to do gossips in the McDonald's as it is only wastage of time.
Development of appropriate strategies:
As per the obtained information, I will decide effective services, food products and other
things. I will also choose appropriate promoting and advertising technique for my business and its
services among the customers. This plan will include all the strategies regarding target customers,
budget, place, price, promotion, etc.
Customer Relationship Management:
In this, I have to communicate with the customers for understanding their demands and
preferences. For this, I will use questionnaire with proper list of questions which I want to know. I
design questionnaire in the supervision of my mentor so that he/she can help in selecting proper and
right question.
After doing all the above tasks, I will recheck and discuss them with the supervisor for
finding any issue or problem in it. Positive feedback will help me in knowing that I am doing right
tasks and motivates me to do more properly. Whereas, negative feedback will lead to develop and
improve my work by making appropriate changes.
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Time Management Grid:
 P. 2.2 Plan for the work experience
For the work experience at McDonald's Westfield Stanford City, plan with respect to the tasks is as
follows:
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Illustration 1: Time Management Grid
Source (Time Management, 2013)

Schedule of task Date for reviews Input from supervisor
Analysing consumer needs
 To analyse needs and
demands of consumer
 To adress the consumer
needs quickly
 To suggest better
options for sales
promotion
 To deliver the required
order
This expirience will be
carried out throughout my
employemnt time period
My supervisors and expirienced
employees will train me to analyse
and adress the consumer needs in an
appropriate and effective manner.
Time managment and speed
delivery
 To pioritorise consumer
demands
 Handle pressure
 Manage and bulk order
 Balance between qiality
and time
To experise and
understand the stated skill
a significant time frame is
demanded. I will inculcate
the stated skill for 15 days.
My supervisor will train me for
prioritrising the tasks and indulge in
multitasking to deal with demands by
the consumers.
Developing consumer
relations
 To analyse consumer
needs in an effective
manner
 To deal with consumer
issue effectively
 To understand the
changing demands of
the buyers
This skills will be
enhnaced in the time
period of 30 days.Mentor
will expect to adopt
effective skills and
abilities which help
employees in their
development and
improvement (Gilbert and
Terrell, 2013).
Mentor will expect to adopt effective
skills and abilities which help
employees in their development and
improvement (Gilbert and Terrell,
2013).
Enhnacing communication
skills
 To develop effective
interpersoanl skills
 To patiently deal with
consumer complains
and resolve the same
quickly
 To take consumer
feedbacks for
enhnacing repeatetive
sales
This is significaant
demand of my working
profile as it will demand
effective and well
defeined growth aspects of
the comany. It will
demand 1 month of time
frame.
Mentor will expect to increase the
productivity, sales and number of
customers with the help of quality
performance.
P. 2.3 Benefits of the proposed activities to the business and learner
Above defined activities will help me in increasing my knowledge, skills and abilities of a
crew member effectively. By analysing consumer needs, I will able to know the requirement of
various consumers for the McDonalds. Developing time management skills is significant for the
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selected position as addressing the needs and demands of the consumers on timely basis is very
significant for the business unit. Moreover, it will create a high impact on organisational sales and
my performance in the business unit as well. Consumer relationship management is also significant
part of employment process. This will help me in enhancing my problem solving and complaint
handling skills. Moreover, efficient analysis of the mentioned needs will help me in attaining the
success aspects in the organisation. Well defined communication skills will help me to efficiently
understand their needs and demands in the market.
In addition to this, for the progress and success of McDonald's Westfield Stratford, it is
essential to allocate all the resources properly. This task will help me in knowing about the required
resources for doing work and accomplishing the objectives of business. This will also tend me to
select the best and latest technology for the effective work management and influencing users to
visit stores. It is necessary to have all the storage machines and instruments for preventing food
items from decay and keeping them fresh as well as natural. At last, employee engagement activity
will help me in holding experts, specialists and experienced professionals. Various activities will
help in preventing employees to switch for better opportunities and their career development.
All the above tasks will develop my problem solving, communication, management and
strategy formation skills. Proper analysis and research will make me to learn about data collection,
sampling and questionnaire creating methods. On the other hand, I will be able to know about
resource allocation and utilization properly with respect to the McDonald's. All these activities will
enhance my knowledge and skills with patience and flexibility for starting my career as an efficient
crew member of the organisation.
Benefits to the employer
 Increase in relationship with the customers
 Enhancement of market position and brand image
 Increment in the skilled and talented number of employees in the restaurant
 Better customer satisfaction
 Proper delegation of roles and responsibilities to the workers
 Effective work and time management
 Handling of more customers and meeting their requirement more appropriately.
Benefits to the learner:
 Development of patience, flexibility and adaptability
 Enhancement of communication skills
 Relationship Management with customers and supervisor as well.
 Development of team management, problem solving, customer handling and decision
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