Implications of Emotional Intelligence on Project Management in the Context of M.H. Alshaya Co

This research examines the implications of emotional intelligence on project management in the context of M.H. Alshaya Co. It explores the meaning and concept of emotional intelligence, discovers its implications on project management, and recommends strategies related to emotional intelligence in project management.

Running Head: RESEARCH
Implications of emotional intelligence on project management in the context of M.H. Alshaya Co

RESEARCH 1
Abstract
The key purpose of this research is to examine the implications of emotional intelligence on
project management with respect to M.H. Alshaya Co. Under this, many sections have been
considered, as it is known as the introduction, research methodology, literature review,
recommendation, conclusion, and literature review. The introduction section is depicted some
essential section which can be imperative for operating the research steps and meet research
aim and objectives named as research questions, research background, dissertation structure,
and research significance. It could also be effective for gaining the basic understanding about
towards the research. The second chapter (literature review section) is effective for
comprehending different models and strategies that are considered by the investigator to
conduct the study effectively. This study is imperative in improving the basic understanding
about the research. This section also supports to critically evaluates research issue and
supports to get an effective result in the favor of the research matter. The literature review
could also leads to obtain the qualitative information from the existing sources and
accomplish the aim of study. In the research methodology section, the deductive approach
has been selected as it facilitates to obtain factula data in the context of the research matter.
The descriptive method is implied by the researcher to conduct the study rather than selecting
another method. The researcher has conducted this study on 150 employees of M.H. Alshaya
Co. by considering the survey through questionnaire method. In this study, research
candidates were selected by employed the probability simple random sampling method. In
this, Ms-Excel tool is preferred to presenting the qualitative data and literature review method
is used to evaluate the quantitative data. The conclusion section demonstrates that emotional
intelligence could positively impact on project management. Thus, it can be illustrated that
firm should increase their understanding about a different emotional intelligent model in
implying it in the project and manage it effectively.

RESEARCH 2
Key Words
Emotional intelligence, project management, research methodology

RESEARCH 3
Table of Contents
Abstract ................................................................................................................................................... 1
Chapter 1: Introduction ........................................................................................................................... 6
Research title ....................................................................................................................................... 6
Research Background ......................................................................................................................... 6
Research Aim and Objectives ............................................................................................................. 7
Research questions .............................................................................................................................. 8
The rationale of the research ............................................................................................................... 8
Dissertation Structure.......................................................................................................................... 9
Introduction ..................................................................................................................................... 9
Literature Review ............................................................................................................................ 9
Research Methodology ................................................................................................................. 10
Data Analysis and Findings .......................................................................................................... 10
Conclusion and Recommendation................................................................................................. 10
Chapter 2: Literature review ................................................................................................................. 11
Meaning and concept of emotional intelligence and project management ....................................... 11
RO2: Discover the Implications of emotional intelligence on project management in the context of
M.H. Alshaya Co. ............................................................................................................................. 18
RO3: Recommended strategies related to the emotional intelligence in the project management of M.H.
Alshaya Co ........................................................................................................................................ 20
Chapter 3: Research Methodology ........................................................................................................ 23
Introduction ....................................................................................................................................... 23
Research philosophies ....................................................................................................................... 23
Research Approach ........................................................................................................................... 24
Research Strategy .............................................................................................................................. 25
Types of Research ............................................................................................................................. 25
Research design................................................................................................................................. 26
Data Collection Method .................................................................................................................... 26
Data analysis ..................................................................................................................................... 27
Sampling Method .......................................................................................................................... 27
Ethical Consideration .................................................................................................................... 28
Research limitation ........................................................................................................................... 29
Conclusion .................................................................................................................................... 29
Close-ended interview questions....................................................................................................... 29
RO1: To understand the meaning and concept of emotional intelligence and project management 30

RESEARCH 4
RO3: Recommends strategies related to the emotional intelligence in the project management of M.H.
Alshaya Co ........................................................................................................................................ 33
Chapter4: Data analyses and findings .................................................................................................. 34
Introduction ....................................................................................................................................... 34
RO1: To understand the meaning and concept of emotional intelligence and project management 37
RO2: Discover the Implications of emotional intelligence on project management in the context of
M.H. Alshaya Co. ............................................................................................................................. 43
RO3: Recommends strategies related to the emotional intelligence in the project management of M.H.
Alshaya Co ........................................................................................................................................ 48
Findings................................................................................................................................................. 52
RO1: To understand the meaning and concept of emotional intelligence and project management 52
RO2: Discover the Implications of emotional intelligence on project management in the context of
M.H. Alshaya Co. ............................................................................................................................. 53
RO3: Recommends strategies related to the emotional intelligence in the project management of M.H.
Alshaya Co ........................................................................................................................................ 55
Chapter 5: Conclusion and recommendation ........................................................................................ 57
Conclusion ........................................................................................................................................ 57
RO1: To understand the meaning and concept of emotional intelligence and project management57
RO2: Discover the Implications of emotional intelligence on project management in the context of
M.H. Alshaya Co. ......................................................................................................................... 57
RO3: Recommends strategies related to the emotional intelligence in the project management of
M.H. Alshaya Co .......................................................................................................................... 58
Recommendation .............................................................................................................................. 58
Evaluation of Study and Scope for FurtherResearch ........................................................................ 60
References ............................................................................................................................................. 62

RESEARCH 5
Table 1: Gender........................................................................................................................ 32
Table 2: Age ............................................................................................................................. 33
Table 3: Experience ................................................................................................................. 34
Table 4: Emotional intelligence is the ability of an individual to determine and control their own
as well as other’s emotions ...................................................................................................... 35
Table 5: Emotional intelligence could facilitates to individuals to perceive, comprehend the
regulate to the emotions ........................................................................................................... 37
Table 6: Emotional intelligence model could affect to the organizational performance ......... 37
Table 7: Which model is more appropriate emotional intelligence ......................................... 39
Table 8: Project Managers must develop certain skills that allow them to have a good
relationship with both their staff and prospective customers .................................................. 40
Table 9: Personal competence includes general awareness and overall management ............. 41
Table 10: Social skills, motivation, empathy, self-regulation, and self-awareness are used to
measure emotional intelligence ................................................................................................ 42
Table 11: Which one activity is more improved by considering emotional intelligence ........ 43
Table 12: which one is more effective strategy of EI .............................................................. 44
Table 13: Strategies could offers a way to the organization to manage emotional intelligence
issues form the business ........................................................................................................... 45

RESEARCH 6
Chapter 1: Introduction
Research title
The title of this study is “Implications of emotional intelligence on project management in the
context of M.H. Alshaya Co”.
Research Background
In the business era, it is imperative for company to enhance their knowledge about role of
emotional intelligence in the management of project. Scenario of the business has been
changed over the time period, as it directly affects the overall result quality (Lebel, 2017).
The manager of the project firm would be capable to significantly arrange task on time as
well as accomplish their allocated act caused by practicing emotional intelligence.
Furthermore, the executive of the report could enable to the scholar to practice different rules
and regulations of the emotional intelligence to manage particular task and develop decision
significantly (Geng, et. al., 2014).The organization should gain their existing awareness
towards different tools and technique that could improve the emotional intelligence level of
the project manager as it would also be effective in increasing the productivity of the firm.
In the project management, emotional intelligence plays vital role, as it assists to meet the
task effectively (Cameron and Green, 2015). Emotional intelligence could increase capability
of human resources of the organization to manage their emotions in an effective manner and
supports to get higher competitive advantageous (Barakat, et al., 2015). With application
related to emotional intelligence, an individual could also improve their knowledge and
capable to have the decision effectively. It could be beneficial to obtain reliable results
(Kaufmann and Wagner, 2017). It is illustrated that emotional intelligence could provide an
opportunity for firm in obtaining reliable data about research issue.

RESEARCH 7
Further, company could entail some elements that is considered by firm named running a
marathon, project award, product announcements, and emotions relationship. The feeling of a
person could affect the result of the overall decision making due to assessing their values. It
is evaluated that the emotional intelligence could enable to determine the expressing
authenticity. It is imperative in operating many acts such as reacting, recognizing, as well as
respecting others due to considering the emotional intelligence (Cameron and Green, 2015).
Emotional intelligence can be vital in obtaining favourable outcome. It can be imperative in
building the relation as well as keep the project team as well as motivated them to accomplish
the project in a particular time (Lebel, 2017). Further, emotional intelligence could also
facilitate the investigator to remove the challenges in the working culture and meet the
organizational aim. Moreover, higher emotional intelligence level can be imperative in
developing the approaches to attract the shareholder value (Geng, et al., 2014).
Further, the EI could support to the firm to improve the project management as it considers
certain elements to operate the business process, as it can be associated with the self-
motivation, self-management, and self-awareness (Doe, et al., 2015). With respect to this
way, self-awareness can be considered to manage the performance of the organization.
An individual who has higher emotional intelligence level with effective communication
skills can be more capable as compared to other people for managing projects (Barakat, et al.,
2015). Further, it is stated that company has needed to comprehend different kinds of
models, which are implied by firm for examining the information to make a decision
effectively (Barakat, et al., 2015). In addition, it can be illustrated that the organization has
needed to gain their understanding of the research issue caused by getting a reliable outcome.
Moreover, emotional intelligence can be imperative in operating activity of the business
process and make a decision effectively (Barakat, et al., 2015).
Company background

RESEARCH 8
M.H. Alshaya Co. is a retail franchise organization that deal at the international level. This
organization has more than 90 customers’ retail brands across the Turkey and Europe, Middle
East and North Africa, and Russia. Due to the lack of Emotional intelligence skill, the team
leader or manager of the organization are failed to manage the project and make decision
effectively. This issues is being an imperative concept in the current business era hence this
issue has been selected by me to conduct this study.
Research Aim and Objectives
The purpose of this study is to evaluate the Implications of emotional intelligence on project
management in the context of M.H. Alshaya Co. The researcher will consider following
objectives for meet research aim:
 Explore the meaning and concept of emotional intelligence and project management
 Discover the Implications of emotional intelligence on project management in the
context of M.H. Alshaya Co.
 Recommends strategies related to the emotional intelligence in the project
management of M.H. Alshaya Co.
Research questions
 How the emotional intelligence can affect to the project management in the context of
M.H. Alshaya Co.
Research hypothesis
H0: There is relationship between the emotional intelligence and project management
H1: There is no relationship between the emotional intelligence and project management
Significance of the study
This research will be significant for the investigator to comprehend concept and meaning of
emotional intelligence. It could also support to comprehend project management. It also
enables the investigator for the accomplishment of the targeted goal of the research aim and

RESEARCH 9
objectives. This paper will facilitate to understand the use of emotional intelligence in
handling the project of the company and make a decision effectively. It will aid to the
investigator to increase their knowledge of diverse emotional intelligence models, which will
assist to manage the task and make a decision in an effective manner.
Research rational
In the recent business era, it is complex for the firm and top executive to improve their
understanding with respect to the current issue. Moreover, it can be evaluated that the firm
would be able to obtain higher competitive benefits in the least time and make a decision
effectively (Pertegal-Felices, et al., 2014). Herein, the use of emotional intelligence can be
effective to improve the activities of the firm and support to make a decision effectively.
By the application of this way, key aim of this research is to comprehend different methods
which can be effective in obtaining data towards the research issue (Yang, et al., 2014). The
primary purpose of this study is to identify suitable emotional intelligence in managing the
projects.
Moreover, it is illustrated that the study can be imperative in determining factors, which
might affect project management. It will lead to collect the data in favour of study manner. In
this, the organizations could significantly examine the different kinds of elements that might
be faced by the firm to evaluate the data and make decision in a systematic way (Frich, et al.,
2015).
Apart from this, this research would be effective for the firm as it facilitates to examine how
the emotional intelligence could play an imperative role and support to select one path for
performing the study effectively (Momm, et al., 2015). It can be effective for determining the
components that might affect the overall outcome of the study. In the recent era, nobodies
have control over its emotional intelligence that could affect their personal and professional

RESEARCH 10
life. Hence, a firm should practice training and development tool and improve their reliability
of the research outcome.
Dissertation Structure
The following structure of the dissertation has been followed to meet the study of research:
Introduction
This section of the study considers many chapters like research topic, research aim, and
objectives, research background, questions of the study, and research significance that
support to complete the study in systematic way (Al Qubaisi, et al., 2015).
Literature Review
This is the second section of the organizational structure that is practised for determine the
literature review which is performed to discovers issues implying different theories such as
Goleman leadership style. From this section, the investigators facilitate to consider the
evaluation of existing knowledge as it can be associated with the research issue. For
completing this research, articles, journals, and books has been considered by the researcher.
This section could also lead to the investigator in determining the gap of knowledge and
make the bases for selecting the primary research tools (Raisiene, 2014).
Research Methodology
In this section, the scholar discussed certain tools, tools to meet this study effectively. In this
section, deductive approach with probability sampling tool is practised by researcher to
collect the data in the favour of research matter. The researcher has practised the probability
sampling method by considering the random sampling tool on the 150 employees of M.H.
Alshaya Co. to conduct this study. There are different approaches, purposes, designs,
sampling tool, and data evaluation tools are considered with respect to assuring the validity of
the research outcome. Other tools are data collection, research limitation, and ethical

RESEARCH 11
consideration. The investigator could use certain tools for the attainment of research aim and
objectives (Gagen, 2015).
Data Analysis and Findings
For this research, this section is imperative to effective evaluation of gathered data. This
section could assist to evaluate data by entailing Ms-excel software and complete study
effectively (Foster, et al., 2017). Through this section, I was also be capable to understand the
qualitative as quantitative tool that are effective in evaluating the theoretical and statistical
data.
Conclusion and Recommendation
This unit of study facilitates to the investigator comprehend the whole research in concise
form. This unit also makes an association between objectives as well as findings to create
valid research conclusion. It also offers a recommendation as it can be associated with
emotional intelligence and organizational performance (Hanafin, 2014). In this study, many
theories related to emotional intelligence has been practised to improve the behaviour of
project manager and enhance possibilities of getting positive outcome.

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Chapter 2: Literature review
Introduction
According to Goleman Boyatzis and McKee (2013), emotional intelligence is ability to
identify and manages emotion of an individual and the emotions of others. The unit of
literature review is beneficial for evaluating implication of emotional intelligence on project
management. The information of literature review is obtained by employing certain sources
such as articles, online sources, books, journals articles, and magazine. It is evaluated that the
literature review section is imperative for completing task in a systematic manner.
A literature review is a section that is practiced for getting the conceptual data in context of
research matter. It could enable the firm to identifying the unique requirements of the
organization of the goal of firm. It will be effective for getting reliable data in favour of
research matter. This section is also supportive to comprehend the meaning and concept of
emotional intelligence and project management.
This chapter is also effective to obtain information about the impact of emotional intelligence
of the project management. In last, it can be recommended some strategies that were
associated with emotional intelligence and practiced for improving the practices of emotional
intelligence in management of the project. It will lead to getting higher competitive benefits.
Meaning and concept of emotional intelligence and project management
According to Goleman (2006), emotional intelligence can be determined as capability of the
person to evaluate their own emotions as well as others behaviour afterward discriminate
between the diverse emotions and label them effectively.
It can be effective for practicing the emotional emotions to direct individual behaviourist. It is
evaluated that there are five pillar of emotional intelligence such as self awareness, self
regulation, motivation, empathy and social skills. These capabilities are associated with

RESEARCH 13
individual emotions. Emotional intelligence could demonstrate the capabilities to join
empathy, intelligence, and emotions to improve the thought of international dynamics.
On the other side, Dolev and Leshem (2017) stated that emotional intelligence is identified as
unique issues, which offer an opportunity to the firm for obtaining positive responses. It is
also evaluated that a firm can entail certain comprehends named emotions relationship,
product announcements, project award, and running a marathon. It is evaluated that
individual feelings can be crucial in the decision-making caused by its crucial values. It is
also founded that the higher emotional intelligence will enable to determine as well as
expressing the validity. It is imperative in completing certain acts named reacting, respecting,
and recognizing to examine the features of an individual and make accurate decision.
Rezvani et al. (2016) evaluated that the emotional intelligence can be imperative in building
the relations as well as maintaining the project team as well as inspired them to meet the
project in the particular time. It is stated that emotional intelligence could also facilitate the
investigator to eliminate the barrios of the workplace as well as support to meet the aim of the
study and support to get higher competitive benefits. It could also lead to getting a higher
positive result.
In contrast to this, van den Berg et al. (2014) examined that certain factors that may be
entailed as emotional intelligence that can be known as mixed model, ability model, and trait
model. Different kinds of emotional intelligence could lead to development area. It is also
examined that diverse emotional intelligence that could lead to development of different tools
of assessment concept. It is stated that emotional intelligence could consist of the capability
to determine as well as managing the emotions of mine and others.
On the other side, McCaffery (2018) stated that there are certain different skills that might be
contributed in the emotional intelligence as it could consider certain elements named
emotional awareness, the capability to determine the emotions of individuals. It can be

RESEARCH 14
effective for increasing the capability to manage the emotions of individuals. It can also leads
to solving the problem by considering the emotional intelligence. These skills could facilitate
to complete the organizational task. It is stated that emotions of an individual could directly
impact on the quality of the research outcome. It is stated that emotions could affect the
behaviour as well as individual of others.
Apart from this, Dolev and Leshem (2017) illustrated that emotional intelligence can be
competence to manage, perceive, as well as examine the emotions. It is stated that the ability
to control the emotions, distinguish between emotions and label them accordingly. It is
examined that emotional intelligence could manage the project in an effective manner. It is
also stated that the organization could deeply evaluate the emotional intelligence could to
operate the business effectively.
AlMazrouei and Zacca (2015) stated that emotional intelligence could operate the business
effectively due to accomplishing the business task. It is stated that there are different
elements that are considered in the emotional intelligence mixed method, trait model, as well
as ability model, which could support to effectively to meet the company’s goal. It is stated
that the organization could be imperative in accomplishment of task of the firm.
Dolev and Leshem (2017) evaluated emotional intelligence can be capability to causes of
emotions as well as, increase the thinking. It considers capabilities to accurately observe
emotions to evaluates as well as create the emotions to comprehend the emotional
understanding as well as reflectively regulating the emotions for promoting emotions as well
as growth of intellectual. It established that an individual had to be examined the four
separated however interrelated capabilities with respect to identifying its overall EQ.
In opposed to this, García Sancho et al. (2017) stated that perceive emotions could be
imperative in the accomplishment of task of the firm. It entails best knowledge about
nonverbal signals and verbal. It is stated that reasoning with emotions could promote the

RESEARCH 15
thinking as well as cognitive act. It can be effective for practicing problem-solving. It could
support to prioritize their attention procedure and react effectively. It can be supportive for
creating the procedure as well as it is linked well with diverse kinds of therapy considering
the art therapy.
Goleman Boyatzis and McKee (2013) opined that the manager of the project has been
evaluated that the different models of emotional intelligence of obtaining the positive result
in the favour of the research matter. It is illustrated that the emotional intelligence could
employ many factors named like self-awareness, self-motivation, and self-management.
In contrast to this, Goleman (2006) stated that the self-awareness tool is effective for
improving the situation of the project and dealing with such an issue. A person who has a
higher IQ level could get higher competitive benefits. It could not make a transformation in
lack of awareness. The organization should comprehend such factors and support to the
manager in getting competitive advantageous.
Mensah (2015) viewed that self-awareness is capability in sensing addressing, and
comprehending the emotions of people and leads them accordingly. It is stated that the
individual emotional has been controlled by entailing different factors and supportive to make
higher competitive benefits. Hence, an individual could feel emotions and make a decision
effectively. It can be effective in meeting of organizational task.
On the other side, AlMazrouei and Zacca (2015) opined that self-management can be
considered in the improvement of performance management. A person could comprehend the
feeling of self-awareness as well as leads to comprehending the emotions and implying it
organization for making a decision effectively. Emotional intelligence can be imperative in
meeting of task of the organization.
García Sancho et al. (2017) evaluated that EI could improve ways of project management. It
is stated that self-inspiration is practiced to improve performance management. It is evaluated

RESEARCH 16
that emotional intelligence is about managing the emotions responses. It is about being
competent to develop the emotions at the time of project commitment. It is competency to
emphasize on the power of emotion on purpose.
On the other hand, Almost et al. (2016) stated that individual’s feelings are exceptionally
mind-boggling; they convey a wide assortment of implications that help us to comprehend
the passionate condition of the other individual and why it has occurred. Feelings have
various shades and collaborate with one another constantly. Every feeling has its very own
example of potential messages and activities. For instance, on the off chance that somebody
is furious; the other individual can deduct what may occur and why the individual acted how
they acted. Along these lines, consider the precedent beneath and how significant this
examination is to get feelings.
(Source: Rezvani, et. al., 2016)
In support of this, Ashkanasy and Dorris (2017) opined that this capacity is significant since
it includes managing feelings, reacting suitably just as reacting effectively to others feelings.
These creators built up that an individual might need to stay open to passionate flag as long
as they are not very agonizing, be that as it may, they shut out those that are overpowering.
This develop is estimated through the Mayer-Salovey-Caruso Emotional Intelligence Test

RESEARCH 17
(MSCEIT). It depends on feeling based critical thinking things and measures the four
capacities recently referenced.
Mixed Model of Emotional Intelligence
Mensah (2015) stated that this model depends on Daniel Goleman 25 passionate knowledge
attributes, which incorporate everything from enthusiastic mindfulness to such differing
characteristics as cooperation and coordinated effort, administration direction, activity, and
accomplishment inspiration. It is known as a combined model since it blends passionate
insight characteristics with other identity qualities disconnected to either feeling or
knowledge. There are numerous EI models, however, in the accompanying, we will
concentrate on Goleman'smodel. Goleman could consider different factors named self-
awareness, self-regulation, motivation, empathy, as well as, social skills.
In support of this, Yap and Webber (2015) stated that an individual would need to
comprehend their personality as it could support to increase the confidence level of
employees. An individual could comprehend strengths as well as weakness of individual
values as well as life objectives. If an individual would be capable to know their feelings then
they would be capable to make a decision effectively. Self-regulation is another skill that
could directly impact on the behaviour of others.
On the other side, Schneider and Newman (2015) examined that most of the time, it is
impossible for managing the emotions of individuals in specific situations. Negative emotions
anger could negatively impact on productivity of organization. It could be imperative for an
organization to manage the feelings of individuals to operate the business effectively. It is
examined that self-inspiration is imperative to reach the specified objectives and inspire
others to work on the same task. It is examined that a leader who is higher emotional quotient
can be highly inspired that means they won’t setbacks in de-motivating them.

RESEARCH 18
Di Fabio (2017) argued that empathy is another component that is considered by the project
manager to operate their business acts and manage the project effectively. Sympathy is ability
to perceive as well as, comprehend other individuals' sentiments. When an individual
identifies feelings of others, then they can more readily respond to them and adjust their own
feelings to oblige them more. It is also stated that relational abilities are fundamental for
effective correspondence. Individuals with better social aptitudes will almost certainly
understand speak with others better. In a globalized world, it is significant for project
manager to manage individuals from various societies with various qualities. This implies we
should be socially mindful to have the option to manage social contrasts appropriately. It is
likewise accommodating expertise for affecting others so as to achieve wanted results, not
through control, but since of common regard and trust.
(Source: Goleman, 2006)
Mixed Model
Goleman (2006) stated that the mixed model is to evaluate the quality of emotions with
emotional competencies inventory created by Goleman and emotional intelligence.
Recognition is another approach that can be taken as the self-report. It is stated that Goleman
could show the model of emotional intelligence and facilitates to develop favourable decision
in context of current issue.
Trait Model

RESEARCH 19
Gómez Betancourt et al. (2014) EQ is practiced for collecting the emotional perceptions of
individuals which are located into lower level personality. Petrides and their colleagues
established this model in 2009. It can be effective to be effective for managing the personality
and traits and emotions. From the application of this model, emotional intelligence is
identified as a person's self-impression of their passionate capacities, including social and
self-saw capacities. An elective mark for a similar build is quality passionate self-viability.
(Source: Gómez Betancourt et al., 2014)
Antoniadis et al. (2015) stated that these attributes are not estimated in the logical sense
however are rather estimated by the respondent's self-report. Obviously, this expects the
respondent can precisely portray his or her own qualities. This is estimated through the
TEIQue (Trait Emotional Questionnaire). Note that this model must be seen related to a far-
reaching investigation of an individual's identity.
Leadership and Management
Burke and Barron, (2014) mentioned that the topic of management and leadership is something
worth mulling over. Therefore, there are two distinctive yet connected abilities that phenomenal
project managers ought to procure. Silva (2016) argued that leading is an incubating concept,
however, it can be accepted that leading is the capability of encouraging others to execute and
accomplish a predefined result. Management can be characterized as the utilization of approved
power, picked up by an organization structure, in order to control and manage crafted by others

RESEARCH 20
independent of the detail way. Another distinction is that leaders structure connections and purvey
clemency without asserting greatness (Turner, 2008). In naivety, Leadership is an integral part of
manager role to accomplish a result through the current assets (Maylor, 2010).
Leadership Theory and Styles
Developing the leadership theory is an approach deal with encouraging the abilities and conduct of
leaders yet, additionally it encourages the comprehension of the verifiable improvement of
administration. Muller & Turner (2010) stated that there is a quantum leap from the focus on the
attitude of individuals and to the relationship of the leader and intellectual capabilities. Goleman’s
stated that leadership styles are consisted of six styles as the following figure (4):
Figure (4): Goleman’s Leadership Styles
Turner (2008) and Maylor (2010) announced that there are six schools of leadership to be
considered which are Emotional Intelligence, Trait, Contingency, Behavioural, Visionary, and
Trail School.

RESEARCH 21
The contingency approach imitated in the 1960s till 1970s focuses on each leader method to
handle the situation and it recommends to evaluate leader trait and to select the right leader in
the right situation. The visionary school is another school which started between 1980s and
1990s and it classifies leader into two groups. Transactional leadership focuses on simple
projects where leaders focus to deliver the work. Transformational Leadership focuses on
complex projects and leaders here depend on the attractiveness side in guiding followers and
imitate the execution of work. Emotional Intelligence school took over in the early 1990s till the
beginning of 2000s. The school distinguishes leaders because of not smart reactions but because
of their emotional reactions. There are four dimensions as self-awareness, self-management,
social-awareness, and relationships management. The last one is competency school which
combines all the above school under its umbrella. This school states that there should be a
relation between leader approach and operation’s context. Dulewicz & Higgs (2005) classified the
behaviour of leaders as goal-oriented, engaging, and involving groups.
Team Leadership
Leadership is about the assistance in encouraging the proficiency of a group, yet in addition the most
significant constituent for an achievement of a group (Zaccaro, Rittman, and Marks, 2001). There
must be a close connection between team effectiveness and leadership which could be done
through ensuring there is a typical comprehension among colleagues about the earth they perform
in, making the group demonstration aggregately which is considered another principle object of
leaders, coordinating the team, and finally to motivate the team.
Project Success and Leadership
Having project management alone is not sufficient to verify project success. The wide range of roles
of leadership is basic substrate (Juli, 2011). Therefore, it is mandatory to select a project manager
who is suitable for a project type (Turner & Müller, 2005). However, many authors showed their

RESEARCH 22
compatibility on the concept that states each project requires a unique competence. Turner &
Müller (2005) added that there is an essential relation between the success of project managers and
their competences. According to Müller &Turner (2007), they examined different types of
competences in many project and it has been found that leadership style and adequacy are
related to project success. Along these lines, decision makers need to select the right manager
for right project.
RO2: Discover the Implications of emotional intelligence on project management in the
context of M.H. Alshaya Co.
Li et al. (2016) examined that emotional intelligence should be focused by project managers
as this notion of managers being more emotionally intelligent and makes sense among them.
Emotional intelligence could be used by project manager to make logical decisions as it helps
to get higher competitive benefits. It would be also imperative to aid in building better
decisions about the projects. It can be vital for project manager in making transparent
relationship with subordinates and motivating them about the attainment of research goal. It
could increase reliability of obtaining positive outcome in upcoming period.
In support of this, Love et al. (2015) stated that Commitment of Project Manager with
undertaking group and key partners expands the opportunity of task's prosperity and
improvement in the venture involvement. Emotional Intelligence is effective for any
individual who endeavours to be a powerful pioneer and venture chief. Now and again
relational connections do have any kind of effect. Individuals are an imperative part of the
business or project hence they could give their best contribution in the organization to operate
a business. It could also support to make a positive relationship with each other.
On the other hand, Daire, Gilson, and Cleary (2014) stated that individual capability
incorporates general mindfulness and by and large administration. The individual relationship
the executives is extremely a significant factor it incorporates what we do and how we do,

RESEARCH 23
premises our social mindfulness. High passionate insight is great all things considered
individuals can deal with their feelings better, use them in thought and comprehend their
implications better. Passionate knowledge requires powerful correspondence between the
level headed and emotions focus on the mind, however, it is god talented yet one can improve
it.
Sharma et al. (2015) stated that the capacity to detect hopeless colleagues is a genuine case of
passionate insight. A decent pioneer guarantees solid condition and put every one of his
endeavours to discover the reason for discontent before it influences the undertaking
contrarily. So as to characterize Project achievement one needs to already characterize
Project achievement criteria as the norms by which the Project will be made a decision
toward the conclusion to choose whether or not it has been fruitful according to the partners
and related gatherings.
In favour to this, Spano-Szekelyet al. (2016) examined that there is a certain factor that might
be considered to measure the emotional intelligence named social aptitudes, inspiration,
sympathy, self-guideline, and mindfulness. This author also stated that if a project manager of
the organization demonstrates the higher level of the emotional intelligence then it could
increase the competitiveness of the firm. Hence, project manager should be accountable for
managing emotions by comprehending communication level of individuals. By using the EI,
project manager can be capable to make changes in the behaviour of others and support to
increase the possibilities of getting higher competitive benefits. Through EI, manager should
also need to motivate the behaviour of others and facilitates to manage the project.
On the other side, Fischer (2016) examined that the project management courses are effective
for improving the skills of individuals to manage the emotions as it will support the manager
in different ways. This method incorporates having the option to convey results, give the
administration, oversee change, assemble compelling groups, and work in complex lattice

RESEARCH 24
conditions. It is stated that the project manager would need to work together, impact, and
consult with different groups and divisions to comprehend venture conditions and accumulate
assets. Emotional intelligence will be effective for instruments to prevail on any venture.
RO3: Recommended strategies related to the emotional intelligence in the project
management of M.H. Alshaya Co
Wan et al. (2014) recommended that self-awareness is defined as the capability of an
individual to comprehend and construe their personal emotions, inner drives, moods and also
gain ability about how these factors affect other persons. Generally, self-confident people
have a good ability of self-awareness and they could assess their behaviours and their
thoughts. It is also stated that Individuals should notice their feeling during the whole day and
think about the sources or reason for their emotions. Afterward, they should analyze the type
of emotion that which type of emotion they felt, whether or is mercurial or fleeting. This
emotion should not be used as a base of communication and should not consider this during
the development of decision making.
Akgün et al. (2015) suggested that people should recognize their negative emotions such as
frustration, disengagement, anger and jealousy that affected their clients, colleagues, and boss
in the previous days. Afterward, analyze the fallout behaviour of people and should also
evaluate the consequences of past emotions. After that, people should think about the
techniques that could control their emotions at the working place. In order to this, it is
analyzed that people could maintain their positive emotion on the job by avoiding a knee-jerk
reaction and also they should not give commitment in a negative way or negative comments
should not be given by the individual.
Swid (2014) stated that people should recognize their actual personal strength and weak
point. Past performance of individual should honestly assess by them and it can be done by
knowing reviews of their performance, they should request to their boss for giving them

RESEARCH 25
feedback about their past performance. Apart from this, they should also get feedback from
workmates or employees of the same office who know that individual very well. Afterward,
people should work on their weak point to improve weakness.
On the other side, Larsson et al. (2015) examined that self-regulation is referred as the
capability of an individual to control their aggressive emotions or impulsive actions which
could negatively affect the strength of individual for effective leadership and growth. Along
with this, it makes the people more capable to maintain distance from certain factors that are
jealousies, frustrations and petty arguments. In order to this, it is found that those people have
a good ability of self-regulation; they show their reliability and treat as an honourable or
respected person. They have flexible nature so that they could change according to the
environment and they have strong willpower to accept the uneasiness of ambiguity. In
addition, they have also a unique feature that they act after thinking and they do not take an
aggressive or impulsive decision.
Tabassi et al. (2016) stated that an individual should wait for some time or some days before
taking any decision or give respond in a difficult time and an emotional situation. An
individual should not involve in the politics of office staff, conflicts and drama as it would
help in the improvement of self-regulation. People should maintain professional behavior at
the working place to stay away from conflicts. In addition, an individual should accept that
uncertainty, disappointment and frustration are a general part of the working atmosphere
instead of, react upon these factors or complain about these to the top management for
solution. It can be profitable for the company as well as the employee. Apart from this, an
individual could represent their ideas regarding the above-mentioned problems to the seniors
in a calm and professional way.
On another side, Almatrooshi et al. (2016) stated that Individual should find ideas for
managing and releasing their stress through outside work such as meditation, exercise or they

RESEARCH 26
could give few hours on their other hobbies. Along with this, he or she could decrease their
stress level by talking with their friends and family members. People should not give any
space to stress for compromising with their integrity and self-respect. Motivations are
considered as the enthusiasm and passion of individual towards their work or maintaining
their position and status or increase their income.
Taylor et al. (2015) recommended Motivation act as driving energy that exists in that
individual’s mind and encourages them to accomplish their task or achieve their targeted
goal. It makes the people more capable to accept a challenging job and increase their
productivity. In the organization motivated employees and leaders have a strong aspiration to
achieve a good position in the company or make a unique image in the organization. Hence,
they act as an inspired person and encourage other employees towards their task
accomplishment.
On the other side, Cabello et al. (2014) examined that individual could find ways to become a
more optimistic person by changing their thoughts and lifestyle for improving their level of
optimism. Along with this, employees should set personal objectives for their selves and
define specific activities to meet the targeted goal. He or she should give some rewards to
themselves for every goal achievement that they decided before. People should spend a few
hours on those skills which inspired them and discuss with their boss towards ideas for
achieving this to become more effective at the workplace. Consequently, it is analyzed that
when individual improve their motivation level then he or she could get more importance
from clients, decision makers or top management of the organization.
Chapter 3: Research Methodology
Introduction
In research study, the research methodology section enables the scholar to gain detailed
information related to different research strategies and techniques in performing the research

RESEARCH 27
and obtain appropriate research outcome. Suitable study could facilitate to the investigator for
conducting research and accomplish the desire goal (Almatrooshi, et al., 2016).
Research philosophies
Research philosophy aids the research scholar to accumulate feasible information with
respect to research concern and supports to accomplish targeted goal of the study
(Ashkanasy, et al., 2016). Research philosophy has considered many kinds of philosophies
but these philosophies are mostly considered named as interpretivism research philosophy,
realism research philosophy, and positivism research philosophy (Parrish, 2015). This study
has considered the positivism philosophy for completing their specified aim and objectives.
This method assist to the investigator to get the facts based data towards the research matter.
(Cabello, et al., 2014). From the application of this method, the researcher is capable to
complete their study on the large number of candidates. In this study, the interpretivism
philosophy is not practised by the researcher, as it facilitates to get conceptual information
towards the study. This method is also sources of quantitative method hence this method
cannot be suitable (Tenzer and Pudelko, 2015).
Research Approach
Appropriate research approaches facilitates research scholar to identify suitable research
techniques and tools for conducting the investigation efficiently and accumulating the
trustworthy data with respect to the research issue. Along with this, a suitable research
approach leads get the data on time in less cost. The research approach can employed two
kinds of methods that are usually practised by the researcher to their study named as
deductive research approach (quantitative), and inductive research approach (qualitative) and
these approaches are practiced by the investigator to accumulate the reliable data related to
the research study (Khan, et al., 2014).

RESEARCH 28
For conducting this study, research scholar has used deductive approach, as this is more
suitable as compared to inductive approach for current research dilemma. The research
approach also leads researcher to attain authentic information in the context of research
matter. As a result, it aids the investigator to increase the result authenticity. The deductive
research approach facilitates to develop the hypothesis according to the requirement of
research study, and meet the aim and objectives of the investigation. In addition, the
hypothesis that is developed by the researcher is accepted or declined by the investigator as
per the assessing pooled information (Shen, et al., 2015). Deductive research approach
delivers a more favourable outcome with positivism research philosophy. Essential
information has attained by the research scholar by utilizing the deductive approach in a
systematic way. Apart from this, the inductive approach provides an effective result when it
combines with interpretivism research philosophy (Ybarra, et al., 2014). In the inductive
research approach, research scholar accumulates non-numerical information, as it could be
associated with the research study. Thus, it can be evaluated that the deductive research
approach delivers a more appropriate tool for performing the investigation in case of
empirical research study.
Research Strategy
The research strategies can be an imperative factor that facilitates investigators to discover
the research matter by responding to the research questions in the systematic matter. For
completing objectives and aim, researcher could consider certain approaches such as
literature review, observation, interview, focused group, and case study (Fabio, 2015). For
this research, survey through questionnaire tool has been practiced by the investigator. It is
imperative for investigators as it support in collecting adequate amount of data that is
associated with the role of emotional intelligence in managing the project of the firm. From
the application survey approach, the investigator facilitates to get gathered information in less

RESEARCH 29
time as well as the cost that enhanced the validity and reliability of the study. Apart from this,
the application of the survey through approach facilitates to meet the aim of the study by
collecting opinion and views of research candidates towards research issue (van Kleef, 2014).
Types of Research
Suitable selection of research type leads the researcher to obtain positive and authentic
research result. Three types of research are used by the researcher to conduct the research
study effectively named descriptive, explanatory and exploratory research. (Platis, et al.,
2015). Additionally, exploratory research based on the actual information in which research
scholar create hypothesis which assists to resolve the research problems. Research scholar
has selected descriptive research for this investigation as this type supports to assess the
relationship between employee productivity and reward. Along with this, this research type is
imperative for assessing the effect and causes of the relationship between different variables.
In opposed to this, the investigator has not implemented explanatory and exploratory research
type as there is no need to pool detailed data with respect to research matter.
Research design
Research design facilitates the researcher to pool appropriate data about the research concern.
In the research, two certain tool of research designs, which is a qualitative research design as
well as quantitative research design that is practiced by the investigator. The investigator has
exercised a mixed research design for this research study to pool trustworthy information
about research issues (Matteson, et al., 2016). The mixed research design consists of unique
characteristics of both research design quantitative and qualitative research design. In
quantitative research design, statistical information in the context of study gathered by
influencing quantitative study design. On the other hand, the researcher comprehends their
knowledge with respect to research matter by utilizing qualitative research design. In the

RESEARCH 30
mixed research design, perception, views, and beliefs of study participants in the context of
study dilemma are pooled by research scholar (Brett, Behfarand Sanchez-Burks, 2014).
Data Collection Method
In this study, the primary data gathering tool is used by an researcher to collect reliable
information with respect to the research matter. The investigator uses certain sources that are
considered by investigators named interview, questionnaire, action study, group discussion,
as well as case study. The secondary information gathering is a tool that is gathered by
considering certain sources to meet the aim and objectives of this research issue (Pugh,
2016). The application of secondary data collection tool is vital to create the depth and
theoretical data towards the research matter. From the application of this study, the research
scholar facilitates to obtain information by entailing different sources named as journals,
websites, articles, as well as websites to increase the accuracy of the study results. It is stated
that survey through questionnaire tool is practiced for collecting face to face method were
practised to collect accurate data (Chan, 2014). This tool supported the researcher to obtain of
targeted candidates with respect to the implications of emotional intelligence on project
management in the context of M.H. Alshaya Co
Data analysis
Data analysis considers various methods that are used by the investigator to analyze pooled
data such as statistical and content evaluation and conversational assessment (García-Sancho,
et al., 2014).Statistical information evaluation tool has practised by investigator for attaining
the targeted goal and objectives of the investigation. Under the statistical data analysis
method, the researcher represents the evaluated data by using certain sources such as charts
and tables that support to get favourable outcome of the investigation. Data analysis tool
enables the researcher to practice MS- excel to get a reliable and authentic conclusion. It also

RESEARCH 31
assists the investigators to gain their depth knowledge towards Implications of emotional
intelligence on project management in the context of M.H. Alshaya Co.
Sampling Method
Sampling approach could assist the research candidates for selecting the sample size in
conducting study as well as effective accurate conclusion (Dabke, 2016). The sampling tool
could consider two methods that consider probability and non-probability sampling tool that
supports investigators to obtain reliable observation by different populations. Herein, the
probability sampling approach is practiced that consider the random sampling technique. It
can be imperative in the obtainment of favourable result. Herein, probability-sampling
approach is effective in the attainment of study task (Meisler and Vigoda-Gadot, 2014).
In this, the research candidates have practiced probability sampling tool is practiced to
evaluate the study in an effective manner. Herein, the probability sampling approach by
considering random sampling is practiced to choose the research candidates for the survey
questionnaire (Mazur, et al., 2014). In this study, 150 workforces from M.H. Alshaya Co
have been selected to collect reliable information towards the research matter. The
investigator practices survey method as it facilitates to meet the aim of the study in a
systematic manner. In this, the main reason for rejecting a non-probability sampling tool is
that it allows selecting the participants on behalf of skills, experience, and knowledge. It can
provide a suitable path for meeting the aim of study.
Ethical Consideration
For study, ethics is effective in conducting the study in an effective manner. The ethical
norms will facilitate to perform well behaviour at the working place (Chan, et al., 2014). It
can be imperative in performing the study in an ethical manner by entailing University
guidelines as well as the privacy of the candidates. It is stated that there are creation
components, which are considered by the participants to eliminate ethical issues named as

RESEARCH 32
copyright act’s violation, plagiarism, and university guidelines. These problems can be
declined by giving actual value to authors, as it can be possible by giving the in-text citation
in every paragraph. It is stated that the researcher should also avoid the language issues to
effectively interpreting the information (Grunes, et al., 2014). Moreover, it is stated that the
researcher has been taken prior to permission to the top management of specified
organization for conducting the study and give the depth information about the survey
questionnaire. Apart from this, it is stated that the investigator could also inform the places
as well as policies that are associated with the confidentiality of the collected data as it will
support to make reliable information towards the research candidates. The investigator will
also assure that their information will not be disclosed after the completion of the study.
Research limitation
Research limitation is an effective facet in the study because it has a directly affect quality of
the research result. Lack of interest in the context of research issue as it is associated with the
selected research candidates negatively affects the research quality (Zulch, 2014). It also
creates biases in the selection of a suitable sample size to conduct the research study and meet
the aim and objectives of the investigation. Along with this, certain research limitation has
considered by the research scholar for this research study that are cost, time and lack of
resources. Consequently, it aids the researcher to get authentic and reliable research result in
minimum time and money (Zhang et al. 2015).
Conclusion
As per the above discussion, it can be concluded that effective determination of the tool could
empower investigators for the attainment of study task. From the evaluation of approaches,
philosophies, strategies, designs, data collections tools, data analysis tools, and research
limitation a researcher will be capable to operate the business in a systematic manner and

RESEARCH 33
make decision in the favour of the research matter Apart from this, it is illustrated that ethical
consideration act can lead for operating the business manner. .
Close-ended interview questions
In this study, the close-ended questionnaire method has been practised to collect the data
towards the research matter. The researcher has read many books, take the advice of mentor
to design effective questionnaire. The questionnaire is related to the research objectives.
Chapter4: Data analyses and findings
Introduction
For this, the researcher has selected statistical data analysis method that facilitates to examine
data and reach a reliable conclusion. There are different methods, which can be entailed by
organization named as Ms-excel software and literature review method. The MS-excel
software supports to presents data by graph and chart. It can also lead to operate the business
process and support to meet the organizational task.
Demographic Factor
Table 1: Gender
Gender
Male 75
Female 75
The above table depicted that there are two kinds of genders that are considered in this study
for performing study named female as well as male. The investigator has selected both male
and female due to collecting the different opinion and views of both participants towards
impact of emotional intelligence in the project management. From this section, it is addressed
that the researcher has selected 75 out of 150 candidates who are male while 75 out of 150

RESEARCH 34
research participants were female. The main reason for selecting the equal number of people
to conduct this study in an effective manner.
Table 2: Age
Age
Under
23 10
24-28
years 80
29-31
years 40
More
than 31 20
From the above table, it is founded that the age can be an imperative factor that might affect
the overall responses of the collected research. There are different ages of employee who are
considered in this study to understand the impact of emotional intelligence in the project
management. The researcher has selected 80 out of 150 research candidates who come under
24-28 years of age group while only 10 out of 150 were comes in the age group of under 23.
Table 3: Experience
Experience
Less than 1 years 20
2-5 years 90
6- 11 years 25
More than 11 years 15

RESEARCH 35
The above chart depicted that responded have selected less than years to more than 11 years
of respondents to conduct this study and make a decision effectively. In this study, 20 out of
150 were having less than years of experience in this organization. The researcher has
selected 90 out of 150 participants who have 2-5 years of experience in this sector. It is stated
that 6-11 years of people have 25.
RO1: To understand the meaning and concept of emotional intelligence and project
management
Table 4: Emotional intelligence is the ability of an individual to determine and control their
own as well as other’s emotions
Emotional intelligence is the
ability of an individual to
determine and control their own
as well as other’s emotions
Strongly Agree 40
Agree 55
Neutral 15
Disagree 10
Strongly Disagree 30
With respect to the above table, it is stated that 95 out of 150 research candidates believes
that emotional intelligence is the ability of an individual to determine and control their own
as well as other’s emotions. Apart from this, 40 out of 150 have disagreed with this
statement. Hence, it can be evaluated that emotional intelligence could allow an individual
for controlling their emotions as well as other emotions.

RESEARCH 36
Table 5: Emotional intelligence could facilitate to individuals to perceive, comprehend the
regulate to the emotions
Emotional intelligence could
facilitate to individuals to perceive,
comprehend the regulate to the
emotions
Yes 130
No 20
The above table depicted that 130 of 150 respondents seek that Emotional intelligence could
facilitate to individuals to perceive, comprehend the regulate to the emotions while 20% of
participants were totally disagreed with the same statement.
Table 6: Emotional intelligence model could affect the organizational performance
Emotional intelligence model
could affect the organizational
performance
Strongly Agree 90
Agree 20
Neutral 10
Disagree 10
Strongly Disagree 20
The above chart depicted that 110 out of 150 respondents seeks that Emotional intelligence
model could affect the organizational performance while 30 out of 150 respondents disagreed
with the same statement. Thus, it is examined that the organization should gain their

RESEARCH 37
understanding of models of emotional intelligence due to improving the performance of the
organization.
Table 7: Which model is more appropriate emotional intelligence?
Which model is more appropriate emotional intelligence
Model
Strongl
y agree
Agre
e
Neutr
al
Disagre
e
Strongl
y
disagre
e
Ability Model 70 42 9 8 21
Mixed Model of Emotional Intelligence 51 35 15 20 29
Trait Model 40 60 10 15 25
All of the above 70 40 10 20 10
The above chart and table depicted that 110 out of 150 believe that Ability Model, Mixed
Model of Emotional Intelligence, and Trait Model are effective for the managing the project
of the firm and support to make a favorable decision in the context of current matter. 40 out
of 150 disagreed with the same statement. Thus, it is examined that the researcher would be
capable to conduct study effectively. The investigator would be able to effectively conduct
the study by gaining their understanding of the research process. It is also founded that
organization will evaluate each factor for making a decision effectively.
RO2: Discover the Implications of emotional intelligence on project management in the
context of M.H. Alshaya Co.
Table 8: Project Managers must develop certain skills that allow them to have a good
relationship with both their staff and prospective customers

RESEARCH 38
In this questionnaire, the researcher asked the participants that do the project Managers must
develop certain skills that allow them to have a good relationship with both their staff and
prospective customers. In this, most of the participants were infavor of this matter. The result
has been discussed by the following table and graph:
Project Managers must develop
certain skills that allow them to
have a good relationship with
both their staff and prospective
customers
Strongly agree 105
agree 15
Neutral 3
Disagree 15
Strongly disagree 14
As per the above table and chart, it is stated that 120 out of 150 research candidates believe
that Project Managers must develop certain skills that allow them to have a good relationship
with both their staff and prospective customers. Apart from this, it is evaluated that 30 out of
150 have disagreed with the same statement. Thus, it is stated that emotional intelligence
could play an imperative role in the management of any project so their skills could directly
affect the overall performance of the organization. It is stated that the organization can be
needed to improve their knowledge in the context of emotional intelligence to management
the project.
Table 9: Personal competence includes general awareness and overall management
Personal competence includes

RESEARCH 39
general awareness and overall
management
Yes 130
No 20
The above table depicted that 130 out of 150 research candidates that personal competence
includes general awareness and overall management. Apart from this, it is stated that 20 out
of 150 research candidates seeks that 20 out of 150 research candidates have disagreed with
the same statement. Thus, it is founded that personal characteristics can be effective for
increasing the general awareness of an individual in the least time and cost.
Table 10: Social skills, motivation, empathy, self-regulation, and self-awareness are used to
measure emotional intelligence
Social skills, motivation, empathy, self-
regulation, and self-awareness are used to
measure emotional intelligence
Strongly Agree 95
Agree 35
Neutral 3
Disagree 9
Strongly Disagree 8
As per the above table, it is stated that 130 out of 150 candidates believe that social skills,
motivation, empathy, self-regulation, and self-awareness are used to measure emotional
intelligence. It is also examined that 17 out of 150 were totally disagreed with the same

RESEARCH 40
statement. With respect to the result, it is stated that there are the above factors can be an
imperative part of the emotional intelligence as its support to the organization to effectively
measuring the emotional intelligence of the project manager and give their best contribution
in the management of the project.
Table 11: Which one activity is more improved by considering emotional intelligence
Which one activity is more improved by
considering emotional intelligence
Team leadership 3
Relationship management 7
Self-regulations 5
Social awareness 8
All of the above 127
On the basis of the above table, it is founded that the activity of the project can be improved
by considering emotional intelligence that could lead to getting a reliable outcome. It is stated
that 127 out of 150 believed that team leadership, relationship management, self-regulation,
and social awareness activities play an imperative role in managing the project.
RO3: Recommends strategies related to the emotional intelligence in the project
management of M.H. Alshaya Co
Table 12: which one is a more effective strategy of EI
which one is a more effective strategy of EI
Model Strong
ly
agree
Agr
ee
Neutr
al
Disagr
ee
Strong
ly
disagr
ee

RESEARCH 41
Improve your self-awareness 90 30 7 5 18
Improve your self-regulation 75 37 26 4 8
Improve your motivation 65 32 22 11 20
All of the above 100 18 8 18 6
The above table depicted which one strategy is more effective for collecting the information
about the research matter. There are certain methods that are considered by the organization
to improve the business process and make a decision effectively. These activities are
associated with self-awareness, self-regulation, and motivation. From this, it is founded that
118 out of 150 sought that self-awareness, self-regulation, and motivation are effective
strategies for improving or managing the project and reach a reliable conclusion.
Table 13: Strategies could offer a way to the organization to manage emotional intelligence
issues form the business
Strategies could offer a way to the organization to manage
emotional intelligence issues form the business
Strongly Agree 85
Agree 25
Neutral 4
Disagree 17
Strongly Disagree 19
With respect to the above table and chart, it is addressed that 110 out of 150 believed that
strategies could offer a way to the organization to manage emotional intelligence issues form
the business while 40 out of 150 disagreed with the same statement while 4 out of 150 were
not agree nor disagree. It is examined that strategies are effective to operate the business
process in one direction and support to meet the organizational task.

RESEARCH 42

RESEARCH 43
Findings
From the evaluation of data, it is founded that most of the participants believe that emotional
intelligence is the ability of an individual to determine and control their own as well as others'
emotions. It is also addressed that most of the research candidates also seek that emotional
intelligence could facilitate to individuals to perceive, comprehend the regulate to the
emotions. Apart from this, it is founded that most of the candidates were feel that emotional
intelligence model could affect the organizational performance. It is also examined that most
of the research candidates also seeks that Ability Model, Mixed Model of Emotional
Intelligence, and Trait Model were more effective for implementing this tool and manage the
project in the least time and cost.
These findings were supported by the view of Taylor et al. (2015) as it was stated that the
Emotional intelligence is decided as the capacity of a person to screen their very own feelings
just as others conduct a short time later segregate between the different feelings and mark
them adequately. It is additionally analyzed that various models of passionate insight could
prompt the improvement of various instruments of an appraisal to develop. It is expressed
that Emotional intelligence could comprise of the ability to decide just as dealing with the
feelings of mine and others. It is assessed the passionate insight can be the capacity to the
reasons for feelings and increment the reasoning. It considers capacities to precisely watch
feelings to assess just as make the feelings to fathom the passionate understanding just as
brilliantly directing the feelings in order to advance emotions for scholarly development. It
set up that an individual must be inspected the four isolated anyway interrelated capacities as
for recognizing its general EQ. an individual could need to fathom their identity as it could
support to increase the certainty dimension of workers. An individual could understand
qualities just as a shortcoming of individual qualities just as life destinations. In the event that
an individual would be proficient to know their emotions, at that point they would be

RESEARCH 44
competent to settle on choice successfully. Self-guideline is another ability that could
straightforwardly affect on the conduct of others. It can be basic for the association to
oversee sentiments of people to work the business successfully. It is analyzed that self-
motivation is basic to reach the predefined goals and rouse others to chip away at the same
undertaking. It is inspected that a pioneer who is higher emotional intelligence remainder can
be very motivated that implies they won't mishaps in demotivating them. People with better
social aptitudes will more likely than not comprehend talk with others better. In a globalized
world, it is basic for the task director to oversee people from different social orders with
different characteristics. It is expressed that Goleman could demonstrate the model of
emotional intelligence insight and backing to settle on a positive choice with regards to the
current issue.
With respect to the data analysis, it is addressed that a huge number of candidates believes
that project Managers must develop certain skills that allow them to have a good relationship
with both their staff and prospective customers. It is also stated that most of the candidates
also seek that personal competence includes general awareness and overall management. It is
also stated that most of the candidates also seeks that social skills, motivation, empathy, self-
regulation, and self-awareness are used to measure emotional intelligence. From the analysis,
it is addressed that most of the candidates were agreed that Team leadership, Relationship
management, and Self-regulations are effective for effectively implementing the emotional
intelligence in the project management and reach the reliable conclusion.
These findings were supported by the view bySpano-Szekelyet al. (2016) as it was stated that
The connection among staff and undertaking supervisor could support to deal with the
passionate insight and get higher aggressive advantages. It is basic to help in structure better
association with others. It would be successful for making a dependable association with
others and inspiring the representatives towards the achievement of the hierarchical

RESEARCH 45
undertaking. It could build the unwavering quality of acquired result in the up and coming
period. Emotional intelligence information requires amazing correspondence between the
practical and feelings focal points of the psyche, anyway it is god skilled yet one can improve
it. As a venture administrator, the supervisor will be responsible for overseeing feelings to
fathom correspondence dimension of a people. The chief could likewise be fit to change the
conduct of others and back to increase the conceivable outcomes of getting higher aggressive
advantages. The director ought to likewise need to persuade the conduct of others and
encourages to deal with the task. For the most part, fearless individuals have a great capacity
of mindfulness and they could survey their practices and their contemplations. individuals
should perceive their negative feelings, for example, disappointment, separation, outrage and
desirously that influenced their customers, partners, and manager in the earlier days. A while
later, break down the aftermath conduct of individuals and ought to likewise assess the results
of past feelings. From that point onward, individuals should consider the procedures that
could control their feelings at the working spot. So as to this, it is examined that individuals
could keep up their positive feeling at work by maintaining a strategic distance from the
automatic response and furthermore they ought not to give duty in a negative manner or
negative remarks ought not to be given by the person. an individual should sit tight for quite a
while or some prior days take any choice or give react in the troublesome time and in
passionate circumstance. Individual ought not to include in the governmental issues of office
staff, clashes, and dramatization as it would help in the improvement of self-guideline. An
individual should discover thoughts for overseeing and discharging their worry through
outside work, for example, contemplation, exercise or they could give a couple of hours on
their different diversions.
From the data analysis, it is founded that there are certain strategies that might be used by the
organization to manage their project and make higher competitive benefits. In this, the project

RESEARCH 46
manager could gain their understanding of the research matter. It is also founded that most of
the participants believe that self-awareness, self-regulation, and motivation were imperative
for operating the business. It is examined that most of the candidates believed that strategies
could offer a way to the organization to manage emotional intelligence issues form the
business.
These findings were favoured by the opinion of Rezvani et al. (2016) as it was stated that the
strategies can be effective for attainment of organizational task. Inspirations are considered as
the excitement and emotional intelligence of individual towards their work or keeping up
their position and status or increment their pay. Inspiration goes about as a driving vitality
that exists in that person's psyche and urges them to achieve their undertaking or accomplish
they are a focus on the objective. It makes the general population progressively fit to
acknowledge testing employment and increment their profitability. In the association,
persuaded representatives and pioneers have solid desire to accomplish a great position in the
organization or make an exceptional picture in the association. Consequently, they go about
as motivated individual and empower different workers towards their assignment
achievement. Individuals ought to spend a couple of hours on those aptitudes, which
enlivened them and talk about with their supervisor towards thoughts for accomplishing this
to turn out to be increasingly viable at work spot. Therefore, it is dissected that when
individual improve their inspiration level then the person could get more significance from
customers, chiefs or top administration of the association. Workers should set individual
destinations for their personalities and characterize clear goal for the attainment of their
specified goal.

RESEARCH 47
Chapter 5: Conclusion and recommendation
Conclusion
RO1: To understand the meaning and concept of emotional intelligence and project
management
With respect to the above interpretation, it can be summarized that emotional intelligence is
the ability of an individual to determine and control the own as well as others' emotions. It
means the emotional intelligence is a way that facilitates to obtain higher competitive
benefits. It can also be concluded that emotional intelligence could facilitate to individuals to
perceive, comprehend the regulate to the emotions. It can also be summarized that emotional
intelligence model could affect the organizational performance. It can also be concluded that
there are certain models that might be using the organization to improve the emotional
intelligence named Ability Model, Mixed Model of Emotional Intelligence, and Trait Model.
These models are effective for accomplishment of organizational task. From the evaluation of
the data, it is founded that the hypothesis has been proved as there is relations between the
emotional intelligence and project management.
RO2: Discover the Implications of emotional intelligence on project management in the
context of M.H. Alshaya Co.
As per the above table and chart, it can be concluded that project managers must develop
certain skills that allow them to have a good relationship with both their staff and prospective
customers. It can be summarized that the organization could give training to their employees
for operating the business in one direction. It can be concluded that an effective relationship
can be imperative for achieving organizational task. Hence, the project manager could
improve they're interpersonal as well as relationship development skills to effectively manage
the team members and direct them in one direction. It could lead to getting higher
competitiveness benefits. It can be concluded that the personal competence includes general

RESEARCH 48
awareness and overall management. It can be summarized that social skills, motivation,
empathy, self-regulation, and self-awareness are used to measure emotional intelligence. It
can also be evaluated that there are many activities that can be improved by their organization
to effectively implement the emotional intelligence in the project management as it can be
named as the team leadership, relationship management, and self-regulation, and social
awareness. An individual could improve such skills of increasing the effectiveness of the
project.
RO3: Recommends strategies related to the emotional intelligence in the project management
of M.H. Alshaya Co
It can be summarized that the organization can be needed to improve their understanding of
many strategies that might be considered by the organization for operating the business
activity in the least time and cost. It can also be summarized that there are certain models
which can be considered by the organization for operating the business and manage the
project named self-awareness, self-regulation, and motivation. It could lead to obtaining
higher competitive benefits. It can also be concluded that strategies could offer a way to the
organization to manage emotional intelligence issues form the business. It can also be
founded that these strategies can be supported the project managers to operate the business
acts in one direction and meet the aim and objective of the research matter. It can also be
summarized that for the effective implication of the emotional intelligence a project manager
would need to be a part of the conference, seminar, and training and development method for
improving their understanding about the emotional intelligence and effectively manage the
project. It can also be recommended that an organization should be needed to improve their
self-awareness as it could facilitate to them for making control on their emotion, inner drives,
and other emotions that can be effective for leading the project in one direction. It can be
effective for managing the task accordingly. It can be concluded that a project manager

RESEARCH 49
should recognize their negative emotions such as frustration, disengagement, anger and
jealousy that affected their clients, colleagues, and boss in the previous days. It can be
effective for comparing the experience form the current experience that can be effective for
the attainment of the specified goal of the project and supports to make a reliable decision in
the context of current matter
Recommendation
It can also be recommended that a project manager should also need to deeply evaluate that
factor that might affect them by using a self-evaluation tool. Through this, the project
manager will be capable to evaluate the strengths as well as weakness of the individuals to
proceed in one direction and make design effectively (Miao, et al., 2016). It can be
recommended that individual should not involve in the politics of office staff, conflicts and
drama as it would help in the improvement of self-regulation. People should maintain
professional behaviour at the working place to stay away from conflicts. It can be suggested
that motivational tool should be needed to increase the motivation among the project manager
due to managing the task effectively and get higher competitive benefits (Powell, et al.,
2015).
It can be suggested that motivated project manager have a strong capability to effectively
manage each activity of the firm and effectively use of emotional intelligence during the
management of the project (Jiang, 2014). The project manager could play an imperative role
in operating business process and making a decision effectively. The project manager should
need to improve their motivational skills for getting higher completive benefits. It can be
recommended that individual could find ways to become a more optimistic person by
changing their thoughts and lifestyle for improving their level of optimism (Mishar and
Bangun, 2014). Employees should set personal objectives for their selves and define specific
activities to meet the targeted goal (Brown, 2014).

RESEARCH 50
It can be suggested that Self-regulation is another approach that might be effective for the
project manager to effectively manage and make command on their aggressive behaviour. It
can be effective for comprehending the negative points of project manager that could offer an
opportunity to the project manager to solve such issues and support to become a leader in the
upcoming period (Brinia, et al., 2014). It can also be recommended that individuals are more
capable to maintain distance from certain factors that are jealousies, frustrations and petty
arguments. It can also be suggested that the project manager should have a good ability of
self-regulation to show their reliability and treat as an honourable or respected person. It can
also be suggested that different feature could support to have a decision in the context of
aggressive or impulsive nature. In a difficult time and an emotional situation individual
should wait for some time or some days before taking any decision or give respond in that
situation (Bhalerao and Kumar, 2016). It can also be recommended that the project manager
should not be involved in the politics of office staff, conflicts and drama as it would help in
the improvement of self-regulation. It can also be recommended that an individual should be
needed to keep their professional behaviour at working place to stay away from conflicts. It
can also be recommended that individual should be needed to focus on the certain factors
named uncertainty, disappointment, and frustrations it can be a general part of working
atmosphere caused of enhancing the possibility of getting higher competitive benefits
(Androniceanu, et al., 2015).

RESEARCH 51
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Appendix
Survey through questionnaire
Demographic factor
Please tick mark your gender
A. Male
B. Female
Please mark on your age-group
A. Under 23
B. 24-28 years
C. 29-31years
D. More than 31
Please mark your experience
A. Less than 1 years
B. 2-5 years
C. 6- 11 years
D. More than 11 years
RO1: To understand the meaning and concept of emotional intelligence and project
management
From your point of view, emotional intelligence is the ability of an individual to determine
and control the own as well as others' emotions?
A. Strongly disagree
B. Disagree
C. Neutral
D. Agree
E. Strongly agree

RESEARCH 61
In your opinion, emotional intelligence could facilitate to individuals to perceive,
comprehend the regulate to the emotions
A. Yes
B. No
Do you believe that emotional intelligence model could affect the organizational performance
A. Strongly disagree
B. Disagree
C. Neutral
D. Agree
E. Strongly agree
In your opinion, which model is more appropriate emotional intelligence?
Model Strongly
agree
Agree Neutral Disagree Strongly
disagree
Ability
Model
Mixed
Model of
Emotional
Intelligence
Trait Model
All of the
above

RESEARCH 62
RO2: Discover the Implications of emotional intelligence on project management in the
context of M.H. Alshaya Co.
Do you think that project Managers must develop certain skills that allow them to have a
good relationship with both their staff and prospective customers?
Strongly disagree
Disagree
Neutral
Agree
Strongly agree
Do you believe that personal competence includes general awareness and overall
management?
A. Yes
B. No
From your point of view, social skills, motivation, empathy, self-regulation, and self-
awareness are used to measure emotional intelligence?
A. Strongly disagree
B. Disagree
C. Neutral
D. Agree
E. Strongly agree
In your opinion, which one activity is more improved by considering emotional intelligence?
A. Team leadership
B. Relationship management
C. Self-regulations
D. Social awareness

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E. All of the above
RO3: Recommends strategies related to the emotional intelligence in the project management
of M.H. Alshaya Co
In your opinion, which one is a more effective strategy of EI?
Model Strongly
agree
Agree Neutral Disagree Strongly
disagree
Improve
your self-
awareness
Improve
your self-
regulation
Improve
your
motivation
All of the
above
From your point of view, strategies could offer a way to the organization to manage
emotional intelligence issues form the business?
A. Strongly disagree
B. Disagree
C. Neutral
D. Agree
E. Strongly disagree

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