Research Methods for the Service Sector

This document discusses various research methods used in the service sector. It includes a portfolio assessment on health and safety implications, an interview checklist, participant observation, research diary extract, and a visual methodologies practical. The content provides insights into qualitative research and its application in the service industry.

Research Methods for
the Service Sector

Contents
Assessment 1: Portfolio: Qualitative - Health and safety implications........................................................3
An Interview Checklist.................................................................................................................................3
Participant Observation...............................................................................................................................4
Observation checklist..............................................................................................................................4
Research diary extract.............................................................................................................................4
Commentary............................................................................................................................................4
A Visual Methodologies Practical................................................................................................................5
Background.............................................................................................................................................6
The images..............................................................................................................................................6
Analysis/Interpretation............................................................................................................................7
A Coded Interview Transcript......................................................................................................................7
Transcript key..........................................................................................................................................7
Coded Interview Transcript.....................................................................................................................7
Major Project Proposal..............................................................................................................................20
Title of the proposal...............................................................................................................................20
Introduction and Rationale....................................................................................................................20
Research Aims and Objectives..............................................................................................................20
Research Methodology..........................................................................................................................20
Research Analysis.................................................................................................................................22
REFERENCES..............................................................................................................................................23

Assessment 1: Portfolio: Qualitative - Health and safety implications
An Interview Checklist
Theme (Main
Question)
(Specific Topics and
Issues)
Follow up questions
Experience  Less than 1 year
 1 year to 3 years
 3 years to 5 years
 More than 5 years
 Did you face any incident related to
inappropriate health and safe condition
at the workplace, explain?
Job role  Restaurant manager
 Computer software
developer
 Tradesman ship
 Bank manager
 Which is the main job role which
required following health and safety
practices?
 Role of management in implementing
health and safety practices?
Practices for
implementatio
n of health and
safety
 Provide training to
staffs
 Ensure proper
functioning of
machine
 Develop policies and
rules
 What are the legislations developed by
government for health and safety
implementation?
 What must be duration of ensuring
proper functioning of machine or any
equipment?
Benefits  Reduce sickness
absence
 Decrease injuries rate
 Lower insurance cost
 Increase productivity
 It is responsibility of both employer and
employee to follow health and safety
regulation?
 Is an employee refuse to work in
unhealthy as well as unsafe
environment?
Participant Observation
Observation checklist
 To conduct observation of different companies and their record of health and safety

practices and accident.
 Try to communicate with their old staffs to gather authenticate information.
 To determine companies policies and rules for the health and safety practices.
 To evaluate rules and regulation that is followed by different companies for maintaining
health and safety at workplace.
Research diary extract
The respective observation is conducted in order to analyze environment and situation of
different companies in respect of the health and safety practices. In respect of this observation is
conducted of different famous companies like holiday inn, John Lewis partnership and many
others. The main of selecting these firm is to determine whether the big companies follow the
rules and regulations related to the health as well as safety or not. The observation of these
companies conducted for 4 days so that more and more authenticate as well as reliable
information can be gathered by the companies successfully.
Through the observation it is determined that companies management are giving their
best or focus in proper manner so that each and every members will follow the rules and
regulation for maintaining health and safety at the workplace. moreover, it is also determined
that several companies like TESCO, Holiday Inn, HILTON, John Lewis Partnership and so on
provide proper training and development activities to their staffs so that they know how to
handle situation as well as conduct work so that no health and safety will impacted. In addition to
this, they also provide proper equipments and tool which is essential at the time of any accident
as through that employees safe themselves as well as other form the situation successfully.
Commentary
Through conducting observation of different companies I analyze that almost every big
companies adopt practices for maintaining health and safety environment for their staffs. It is so
because that will also motivated as well as encourage employees to conduct their work in
effective manner which deals to the attainment of desire goal in successful manner. In addition to
this, while the observation I analyze that at every companies there are some people or employees
who not value the rules, regulation and policies developed by management for marinating the
health and safety of the employees. Due to these types of employees there will be occurrence of
the miss happening or accident which leads to loss of resources as well as manpower.

A Visual Methodologies Practical
Background
The above shown images are related to instructions which are display at the workplace so
that employees will understand those instructions and follow it in proper manner. These
instructions are easy to understand by each and every members as well as it through it is also
determined that at the workplace there is emergency department who handle cases related to

emergency accidents take place at workplace while functioning. In addition to this, at several
workplaces there are several equipments which are necessary to wear by employees who are
going to work at the particular place. It is so because; if they not do so then it may leads to huge
accident which leads to loss for company as well as workplace.
The images
According to the image mentioned above it is determined that in each and every large
companies there is safety instruction are mentioned which provide guidance to all the staffs that
how they can perform their allotted work in best as well as safety manner with minimum errors.
In respect of the first image which display different types of sign which have different meanings
such as head with cross sigh means it is dangerous areas as well as it is essential to take proper
permission before going to that or respective place. Similarly other signs have different means
which need to understand by employees so that they conduct work effectively. Moreover,
according to the nest image which show at a particular place these types of incidents may take
place so take care of that which help in avoiding errors or mistakes. In respect of the third image
at the workplace it is essential for both employer and employees to follow the safety practices,
rules and regulation as that will help in ensuring the healthy as well as safety environment at the
workplace. According to the forth image employees must obey the instruction which are
mentioned at the particular place. Along with this there are several equipments which are
essential to adopt at the workplace while working particular restricted areas or department as that
may leads to issues relate to health and safety practices. moreover according to the another image
at big companies there is emergency department who provide health and social care services to
the customers because that will leads to development of feeling that employees are safe at
workplace.
Analysis/Interpretation
As per the analysis of above mentioned image it is determined that at the workplace
management adopt numbers of practices through which they want to aware employees that how
they adopt as well as maintain health and safety practices in effective manner. In addition to this
management provide written document as well as how it with the different poster or image so
that it can be determined by any individual easily that specific place is danger area or in order to

enter specific uniform is needed. By adopting all these all companies management want aware
employees so that rate of incidents get decrease at their workplace successfully.
A Coded Interview Transcript
Transcript key
A: VW campervan
A1 – effectiveness of VW campervan
A2 – limitations of VW campervan
B: Amanda
B1 - Judgment of Amanda for VW campervan as well as camping
C: Experiences in VW campervan
C1 – Good experiences
C2 – Experiences which are not good
Coded Interview Transcript
***********Original Transcript*******************
NOTES: Michael Archer- 45minute Interview discussing VW Campervan ownership.
Researcher (Bold) Respondent (Regular)
What attracted you to the idea of owning a VW campervan?
Michael: Well for me it was more like a holiday home, a portable camp and chill with the
family. The VW aspect was more to talk Amanda into it. My partner just for the record.
(Laughs) Basically she thought it was cool and they are cool and all of those things, but it
was more a vehicle to go on holiday in so like looking at caravans well didn’t appeal, and I
could see it as a second vehicle.

So what you’re saying is you wouldn’t have liked a different type of vehicle?
No it would have to be something that could be used as a car as well.
So not the big American retirement van?
No well the VW’s my mate had one and it’s a car and a van and its cool and exciting isn’t it. It’s
that whole thing, there’s a buzz about it. People talk about it, so that would be the initial
reason.
Does the idea come from research, or just off the top of your head to get it?
Well we went on a caravan holiday and we sat in this caravan and we thought this is cool; we
will just have barbeques and just drink beer. Just chill out George (Their son) was only 7
weeks old and everything was dead easy going and slow the pace reminded us of when we
went travelling to Asia and this was the life, but on the doorstep. Somewhere we could go
on a weekend, every weekend just to get away from the city. Then Amanda wanted
something mobile and then the VW was a compromise.
Did you give it a name?
It didn’t have a name when we got it. Our initial idea in the July 2009 and we didn’t get it for 10
months of waiting, painstaking waiting and it didn’t have a name we thought Ulysses or,
the registration was UCU34l. It was a TV program, Ulysses (Pronounced dramatically).
Most of them are girls names so we decided in the end to call it Jenny because that’s what
Forrest Gump (the movie) calls his boat.
Does that represent travelling or something?
Just liked the name.

Did giving it a name help with attachment to it?
Well they are mostly girls and it’s like naming a ship. I thought there was a slight cultural
difference of the people who got them; the Dubbers who had names were different from
those who hadn’t.
In what way?
I don’t know.
You’re allowed to say what you think?
It seems that if you really knew VW then you didn’t name it. So at first we didn’t name it, we
haven’t had anything and called it a name. Even George’s teddies, his rabbit are rabbit.
Not a sentimental old fool then? (researcher laughs)
So where you brought up with camping?
Yes well we had definitely camped, with cubs and stuff like that and school camp at the lakes
which was cool. Err then with the lads trying to get in campsites when we were 16, sleeping
in fields. Walking through fields of bulls and swampland and stuff and waking up in the
morning with this guy on his quad going get off my field and we were like oh no. We went
camping then, we went walking then. We had a break then returned to it with mates and
realised that you could just sit and eat and drink as much as you wanted and it was great,
you could just get as drunk as you wanted and that was fine. We didn’t really go camping
me and Amanda but then when we had a kid; it really seemed to make sense and still does.
That is the lifestyle that I want my family to have.
Do you think that’s more a boy thing or just general?

What with camping, I guess stereotypically yes. Like its roughing it and Amanda doesn’t want
to rough it, whereas maybe when she was younger she would of, but she’s 30. I liked
mucking in, getting wet, getting dirty whereas Amanda didn’t like that about the camping.
There will be girls that don’t enjoy it and girls who do, but as a general rule boys like
getting in a mess and most girls don’t. The idea of getting wet and sitting in a leaky tent
brings out survival instincts in me. My cousin and his wife goes camping, well glam ping
actually they put a carpet in their tent. I suppose you’re forced to make you own
entertainment in a way. You’re forced as a couple to be together, well not forced but you’re
on a campsite and it’s a relaxed ‘holiday’ atmosphere.
So do you think it’s a relaxing experience?
Relaxing?
Well it’s an idea that you go camping to relax and people do.
Yes but it’s full of tasks to get to the relaxing bit. Like relaxing is over there but you have to do
a lot to get to it. Like the whole alphabet. To get to the z. Then when you sit down it’s like
right what do I do now. So everything’s done, all you need to do is just do the dishes. But
there’s actually nothing to do. Not like at home.
Is it trying to get away from that?
Yes for me it is actually. That’s still why I would like a static caravan as well. Somewhere to
go, to chill out and get drunk (laughs)
In terms of feelings about the van, can you describe that?
Over the massive and ridiculous 10 months it took to procure the van and we even got a loan to
get it. Then when it did arrive we were like this is a mistake because we had been so long

waiting and we had to find extra money too. At first I was a bit negative about it, although
Manda was excited and I was oh I don’t know what this is going to be like. That was my
feeling all the way up to getting it, but then when I got it I did fall in love with it. Very
much fell in love with it. It only took sitting in it, driving in it and having a glass of wine in
it to think this is brilliant. This is cool you know it belonged to us and I had never owned
anything quite like it, that was worth that much. I don’t own a house I just have a mortgage.
Yeah it was mine and I fell in love with it. We would obsess about buying things for it. It
was like a person. Strange that. But it had its own character which is probably why people
name them. If a name had come to us we probably would have named it but it was like
what does it need? George our son had a lot of needs and so did it. Things you could get for
it like accessories. We bought everything, the curtains, the pans and the electrics. I thought
about it, went and looked at it on the street when I woke up in the morning. Go and just sit
in it, it’s yours you can be possessive over it.
Is ownership part of it or could you have just hired one?
No, when it’s yours you look in other peoples vans and go how practical is it, where would you
sleep all of these questions. As soon as you had your own it was like this is brilliant, I don’t
care where I am going to sleep. It was more look at this I am in my van. There’s an
excitement and something I really enjoyed.
Did this feeling stay with you for the duration of having the van?
Yeah definitely, just very attached to it.
Do you think it’s an aesthetic thing? I mean I know there’s more to it than that but....
Yes it’s the age of it, that its original, it’s got a history and it looks nice but it’s quite simple. It’s
got eyes on the front, a face. Whoever designed it thought I want to live in this I will put a
sink there, I will put the beds there etc, it’s clever and a lot of thought has gone into it. It’s
like you feel like you have got something special and whether it’s done through the

perception of it. People say they fall in love with them and that’s what happens. I suppose if
I had a Ferrari I would fall in love with that but not necessarily in the same way.
Are you in love with your car?
No. I don’t really like it. When I first got it I thought oh its okay, I have a new car. Now I
dislike it. I wouldn’t be bothered if it was nicked, albeit for financial reasons. The van
(whoa) I left it somewhere and thought I hadn’t locked the door and just panicked about it
and couldn’t think about anything else until I got back to the van and the door was locked.
Then I love my bike at the minute so maybe I am a bit like that. The campervan did stay
with me.
When you say history, do you mean cultural history or its own history?
It hadn’t any improvements really so, so it’s original so you imagine what people were like who
used to live in it and there is that whole community. You don’t go anywhere without
someone speaking about it. That makes the cycle of you enjoying it, being part of
something the reason you think it is special is because you drive along the road and kids
smile at it and people look at it and wave at you. You drive past everyone in their normal
cars and it doesn’t matter that its costing a fortune to drive or goes really slow (Laughs0
or really noisy or stinks of oil, when your sat at the lights and someone else in their car
that’s probably cost 20 grand and you just go HA!
Do you attribute the features of the van to yourself, your personality?
I think the van is the van itself and it’s just that you, like I was the driver of that van. You do
personalise them over time. But we didn’t have ours long enough. Eight ball gear stick or
whatever. Got a little fire extinguisher. We didn’t want to put flowers on it or change the
look as it was a recent resprays so it looked lush. I felt like a bus driver. It is strange but
you do feel on show when you drive them

Does it create an atmosphere for your life?
For the time you spend in them. I think that’s the appeal of them that when you in them you
relax, something changes like it’s not the only thing that that happens with. Especially if
it’s yours. It’s like you look at a fire and you think that’s beautiful it gives you a certain
feeling, or looking out into the ocean gives you a certain feeling. Like the campervan you
just chill out it’s your domain.
When you’re driving do you feel relaxed?
Not always when I am driving. It can be a nightmare. You can’t get it in gear or anything like
that can you? You can’t get stressed or lose you temper with it either or it won’t let you
drive it. When you stop its relaxing. It depends where you are driving of course. I tried to
use mine for work. It was to see if I could do it, use it for work but it was ridiculous in the
winter in the campervan. So it was just a joke. I had a fleece blanket, jacket, hat and gloves.
Start the engine; clean all the snow off and the ice. Condensation breath, then when I get
there, South Shields is a 40 minute drive and it’s still freezing.
So it didn’t affect how you thought of the van?
No it was just my little relationship with the van. It was good having it working in a school.
Some of the kids were is that a hippy van sir? Others were like why do you drive that and
couldn’t understand it. Some who knew about them really liked it. People like them that is
the thing.
I hear people say you either love them or hate them and it’s just trying to put my finger on
what that means. Any thoughts?

It’s basically the way that they look and it’s what they offer. Freedom, comfort and style and
there’s an impression that other people want them as well.
So if other people want it then you want it, then you have it so you have what other people don’t
have so you have something special. In theory you could have that with a bongo or
whatever but with the VW it is the je ne suis qu’une. It’s the same reason why people like
for example old houses. Certainly now it has gone into popular culture.
Yes now you can buy a campervan key ring even if you haven’t got a van.
Like with a lot of popular programs like Lost, they are just in things that are cool. So that image
is just instilled.
I am interested in how people overcome the problems to get to the freedom that it is
allegedly going to offer.
Do you mean the fact of the way they are made and they breakdown a lot?
Maybe
Well its irrational isn’t it? If you think about the way that they are made, the gears I mean your
pulling these rods basically the whole distance of the car . Anything’s simple and
everything is fragile and brittle and could break at any point and you have oil spills. The
more stuff you do with them, the more determined you are to do stuff, to solve problems.
Like Macbeth you are in it so far, you have made a stupid decision from a practical point of
view, financially it doesn’t make sense, they are not economical, they cost a lot to repair
but people get obsessed about them and want to fix them themselves. Not me though.
Was it a hard decision to sell it?
It wasn’t that hard because I was working a lot and couldn’t really afford it and not seeing any
benefit. My original goal was to have this lifestyle. The payoff for me was that I would

have a big car but it didn’t work out that way. We thought if we sell it we could buy
something else like a caravan but then we realised we couldn’t get anything else as we
didn’t have the money. That thing is still hanging there that I am going to get a decent car
and a caravan. And that we can tow it and go to Europe and go around the country.
So you haven’t left the idea of that kind of camping and travelling lifestyle?
No it was just with all the rain last year and having a baby. It was stressful being in a small
environment but in a caravan it would be a bit more luxury, warm and dry and one of my
main things is that we go away so she relaxes as well.
Perhaps we can go back to this life that we had on this beach in Thailand which will always be
our little paradise. We can get a taste of that and that George could play with other children
on the campsite and have a really nice time. I was sad to see the van go but because we had
a bank loan and that it’s not all mine it would have been unreasonable and selfish to go with
what I would have wanted which is to have kept it. I would have kept it because it was my
van, that’s how I felt. We went away without George in the bus and it was just great. It was
like why we didn’t get one before we had George because it was great. No problem to set
things up, took our time, did whatever, had nice food, it was our anniversary liked it.
So children are a huge factor in how you experience things?
Yes George was one. He needed a lot of attention; the van needed a lot of attention setting stuff
up that was stressful. Sometimes we got to the campsite, hadn’t eaten, eating 10 at night
spaghetti Bolognese in the dark. I enjoyed all that, it had a little porch and stuff. Not catch
22, but I hadn’t thought about getting a van before I had a child, but maybe would have
enjoyed it more not having one around. I went in my friends van, all I thought was it would
cost loads of petrol money yet he loved it. Then once he said he would use his van to help
me pick up some stuff and then it broke down and ended up in a garage and two hours later
I thought I am never getting a campervan. Then the person we got ours from he was local,
he built it, we trusted the people and it was a reliable van.

So the engine wasn’t shedding oil?
Well it was shedding oil (Laughs) it never conked out, it needed an oil seal.
You joked with me and said you didn’t want to end up in Silverlink (Shopping Village)
every weekend. It sounds to me like for you it had been the antithesis. So in other
words you were achieving a lifestyle not entirely like the traditional nuclear family
set-up?
The dream never came true as we were never away long enough in it because of Amanda’s job,
so we were away for three or four days at a time and by the time you have travelled there
and back then you have one or two days in a place. Sometimes you would go to a campsite
and think that it’s not very good. Then I have gone to all the hassle of setting it up and can’t
be bothered to take it down and go somewhere else and set that up and it might not be
good. It’s very much trial and error with these things and the more experience you have,
the more you know. We did go off in my mum’s caravan during owning the van and the
hassle is less, a lot less.
You mentioned going off to Thailand and how some of van ownership aimed to capture
this idea?
Yes we woke up every day cooked fish on the Barbie; go for runs in the morning. Amanda
would find shells and make stuff; I would be building things in our hut.
So it was trying to recreate that in a modern context?
Yes and it is beautiful in the countryside and very different from the city and you just go there’s
nothing to do so you just stop. Of course the VW rallies. People park up on concrete if they
have to and so sometimes nature isn’t the deal. What did you think? We never did that van
community thing, we never looked for that, for other VW people we just did our own thing.

Any reason why you’re not interested in VW meetings and festivals?
Well like everyone my time is limited and yes I guess its snobbery. You can only go away 5
months in the year. My objective is to stay in the countryside, chill out and relax. I don’t
know enough about the vans so would be out of my depth in places like that. Like at other
peoples van then what. I don’t know these people and don’t need to know new people. I
suppose the festival ones rather than the shows are a bit more about relaxing, but generally
I wasn’t interested in that I just wanted to go camping and have a bit of car credibility. That
shouldn’t be important to me but it is. Sometimes you spend up to an hour and a half in a
car per day so I would quite like a good car. So I thought a VW is a good car, eye catching
what I didn’t realise is that it was not comfortable and rubbish to drive,
Do you think you will get one again in the future?
No
So not when you’re 55 and all parental duties done?
I think we would be prepared to lose the aesthetic qualities for the sake of a transit van with a
house on the back for the sake of comfort. I don’t really mind that a caravan looks crap.
When I was on the campsite with the van it really did stand out but it wouldn’t bother me
now if we didn’t.
I couldn’t understand why I was in that godforsaken land. Nature. I didn’t care about that. That
first experience of camping with the van in a remote campsite on a muddy field was like,
what the hell have we done. It’s just mental - An awful field.
Its ridiculous (laughs) There’s just nothing to do but that’s it (laughs) that’s the appeal. Like it
was that thing I said before, it’s ridiculous you spend thousands of pounds on it, you lie
down shut the door then you have the rain leaking on you. Then you need to use the toilet
(laughs loudly) You have to find your shoes. The advantage at night time though if you are

a bit drunk your alright. When you get up in the morning and your a bit groggy, the focus is
where and how I am going to get washed, whereas when your at home it’s like...what am I
going to do today. In the van all you can think about is I need to get washed and I am
starving. These are the objectives and that takes the first couple of hours just thinking about
the bare minimum I believe really is good for you. Therapeutic, where you don’t have to
worry about it all. Then when your dry or warm and had a bacon sandwich it’s like I have
really done it, I have really achieved something. It reminds me of a line in the film the
Sopranos when Tony says urm, about this Russian girl who is just happy as she has got her
life and she hasn’t always had that, went to America and has a better standard of living. She
said that when you have the basic needs fulfilled then like in Maslow, it’s about self
actualisation. You work out your worries, you analyse and go over things and I think
humans are not necessarily designed to do things. Like perhaps it’s a relatively new
territory like in the past 150 years that this has happened. I think it’s natural to go back to
basics. Like when people go and enjoy holidays there’s nothing to do apart from eat. It’s
like you wonder what you are going to have for lunch then dinner and that’s half the day
gone and you haven’t really done anything but you have had a good day.
Why do you think that is good for people?
You have your own control over it. Or there are problems to solve. You challenge yourself.
Your in a difficult situation, you sort of go from a low to a more stabilized situation where
you have achieved something.
Yes I suppose you put yourself in a state of mini crisis in a way.
Yes you do. You park up and have to set up all this stuff and it’s all over the place. Your brain
is going through working out how to do all these things, then you’re hungry and you eat.
Then you sit and think oh I feel quite pleased with myself
In normal life they are perhaps not seen as achievements?

No they are just tasks you have to keep doing in order to achieve other things like to get money,
work to get paid. It’s a different focus. I suppose it’s out of your comfort zone into a new
place. I think that would be true of a lot of activities, but it’s certainly true of camping.
There must be something innate, primal maybe because rationally you wouldn’t do this.
You can get wet and cold and that’s not enjoyable.
Just to finish off what’s the worst experience you have had in the van?
It was midge flies at the Lake District. People had warned us about it, but we thought it would
be ok. There were swarms of them and I am trying to set up this van with the wrong pegs.
Had to re-park the van, get it totally lined up and George( 1 year old boy) was very well
behaved in the van and I was totally sweating and my face was covered in flies and I
thought that this is ridiculous. Stupid. We stayed that night, there was no escape. Other
people were there with bites all over them saying ‘Oh its fine’. We had mosquito spray and
they were still there, George was getting bitten. Another time it was raining for three days.
There first campsite we were on didn’t have any electric, showers or toilets. Nice spot by
the sea but it was raining heavily. George had his nap in the afternoon and we just collapsed
the whole thing and tried another campsite two miles up the road and set it all up again, in
the rain. I did try to make the best of it. Looking back, none of it was enjoyable at all. The
dream was never the reality, what I loved was the attachment. It really was like a member
of the family. It’s very strange that for a vehicle to have that impact, just by the way it
makes you feel. I am pleased I have done it and I would like to think I would do it again but
would we really?
Transcription 55.04 minutes
Major Project Proposal
Title of the proposal
Health and safety implications

Introduction and Rationale
It is essential for each and every company to develop strategies related to the health and
safety because through that they able to minimize risk of the accident at the workplace.
Moreover it will also provide guidelines to the employees that how to conduct a particular work
in the safe as well as effective manner (Aljabri and et.al., 2020). While developing safety and
health measures it is essential for a company to considered rules, regulation and policies which
are developed by government for the specific industry. it is also essential for a company to
provide training and development session to the staffs so that they must know how to use
specific tool or equipment in the best manner so that it will minimize risk of the accident or
error.
Research Aims and Objectives
Research aim
To determine effectiveness of health and safety measures at the workplace.
Research objectives To understand concept of the health and safety. To determine the effectiveness of health and safety measures at the workplace. To identify different methods through which health and safety measures can be
implemented.
Research Methodology
Research methodology is determined as set of methods or techniques which are adopted by
a project manager in order to gather authenticate and proper information related to the research
topic (Bankins and Formosa, 2020). There are several elements of the respective methodology
that will include method of the collecting sample, method for investigation, method for gathering
information or data, instrument that used for gathering information and many more. Research method – There are generally two kinds of research methods which is adopted
by a investigator for collecting information i.e. qualitative as well as quantitative. Both
methods help in gathering authenticate as well as reliable information related to the
project. The qualitative research method help in conducting descriptive research or

investigation through which project manager get helpful information. Moreover its
limitation is that it required numeric or statistical evidences for proper outcome. Along
with this, in respect of quantitative research method which help in collecting numerical
evidences which enhances the authenticity of the gathered information. But it is time
taking as well as complex task. In respect of respective research, project manager is using
quantitative research method for gathering authenticates information. Data collection method – For conducting investigation in appropriate manner it is
essential to gather information from the proper as well as legal sources because that will
enhance the reliability of the data or information related to the topic. There are two kinds
of data collection methods which a researcher may adopt i.e. primary as well as
secondary methods. The primary method is also known as first hand information because
in this researcher they gather information related to the topic. But it has some limitations
such as it is a time taking method as well as it required more resources as compare to the
another method (Mei and et.al., 2020). On the other hand next method is secondary data
collection method in which researcher gathered information from the existing sources due
to which it is cost as well as time effective. In respect of respective research, project
manager us adopt primary data collection method as through that they can gather more
authenticate as well as reliable information successfully. Sampling – The total numbers of employees used for conducting this investigation is 150
and all these employees are selected randomly by adopting random probabilistic
sampling method. The researcher of respective research develops a questionnaire to
understand health and safety implication strategies adopted by different companies at the
United Kingdom. For this they randomly select different company employees as that will
help in gathering authenticate information because employees can effectively know the
condition of their workplace. The questions mentioned in the questionnaire are close
ended which help project manager in gathering more authenticate as well as reliable
information related to topic.
The advantage gain by researcher by using questionnaire as the primary method is that it
aid in gathering proper evidence for the research. But there are some limitations of this such as
there are some respondents who not understand the importance of evaluation and randomly tick
any option (Pilcher and Morris, 2020). Due to which researcher not able to gather proper

information as well as it also impact negatively in the outcome of the research negatively. In
respect of respective research, it will meet the aim of research i.e. ask questions from the
respondents to gather information related to health and safety practices conducted by a company
maintaining proper as well as healthy working environment successfully. Through this project
manager also able to understand and know the strategies which are adopted by a company for
maintaining the health as well as safety measures at the workplace.
Research Analysis
After the collection of information for the research, the data will stored in the SPSS file so
that it can be easy to use as well as help in getting appropriate outcome. While this information
are analysis by professionals so that they can convert it in the simplest manner so that it can be
easily understand by everyone (Turpin and et.al., 2020). In addition to at the respective stage
private as well as personal information of respondents and company will be save in confidential
manner so that no one can use it for the illegal activities.

REFERENCES
Books and Journals
Aljabri, D. and et.al., 2020. An investigation of healthcare worker perception of their workplace
safety and incidence of injury. Workplace Health & Safety. 68(5). pp.214-225.
Bankins, S. and Formosa, P., 2020. When AI meets PC: exploring the implications of workplace
social robots and a human-robot psychological contract. European Journal of Work and
Organizational Psychology. 29(2). pp.215-229.
Mei, Q. and et.al., 2020. Effects of organizational safety on employees’ proactivity safety
behaviors and occupational health and safety management systems in Chinese high-risk
small-scale enterprises. International Journal of Occupational Safety and
Ergonomics. 26(1). pp.101-111.
Pilcher, J.J. and Morris, D.M., 2020. Sleep and Organizational Behavior: Implications for
Workplace Productivity and Safety. Frontiers in Psychology. 11. p.45.
Turpin, A. and et.al., 2020. Workload and workplace safety in social service
organizations. Journal of Social Work, p.1468017320913541.