Research Methods for the Service Sector

Research Methods for
the Service Sector

Contents
Assessment 1: Portfolio: Qualitative - Health and safety implications........................................................3
An Interview Checklist.................................................................................................................................3
Participant Observation...............................................................................................................................4
Observation checklist..............................................................................................................................4
Research diary extract.............................................................................................................................4
Commentary............................................................................................................................................4
A Visual Methodologies Practical................................................................................................................5
Background.............................................................................................................................................6
The images..............................................................................................................................................6
Analysis/Interpretation............................................................................................................................7
A Coded Interview Transcript......................................................................................................................7
Transcript key..........................................................................................................................................7
Coded Interview Transcript.....................................................................................................................7
Major Project Proposal..............................................................................................................................20
Title of the proposal...............................................................................................................................20
Introduction and Rationale....................................................................................................................20
Research Aims and Objectives..............................................................................................................20
Research Methodology..........................................................................................................................20
Research Analysis.................................................................................................................................22
REFERENCES..............................................................................................................................................23

Assessment 1: Portfolio: Qualitative - Health and safety implications
An Interview Checklist
Theme (Main
Question)
(Specific Topics and
Issues)
Follow up questions
Experience  Less than 1 year
 1 year to 3 years
 3 years to 5 years
 More than 5 years
 Did you face any incident related to
inappropriate health and safe condition
at the workplace, explain?
Job role  Restaurant manager
 Computer software
developer
 Tradesman ship
 Bank manager
 Which is the main job role which
required following health and safety
practices?
 Role of management in implementing
health and safety practices?
Practices for
implementatio
n of health and
safety
 Provide training to
staffs
 Ensure proper
functioning of
machine
 Develop policies and
rules
 What are the legislations developed by
government for health and safety
implementation?
 What must be duration of ensuring
proper functioning of machine or any
equipment?
Benefits  Reduce sickness
absence
 Decrease injuries rate
 Lower insurance cost
 Increase productivity
 It is responsibility of both employer and
employee to follow health and safety
regulation?
 Is an employee refuse to work in
unhealthy as well as unsafe
environment?
Participant Observation
Observation checklist
 To conduct observation of different companies and their record of health and safety

practices and accident.
 Try to communicate with their old staffs to gather authenticate information.
 To determine companies policies and rules for the health and safety practices.
 To evaluate rules and regulation that is followed by different companies for maintaining
health and safety at workplace.
Research diary extract
The respective observation is conducted in order to analyze environment and situation of
different companies in respect of the health and safety practices. In respect of this observation is
conducted of different famous companies like holiday inn, John Lewis partnership and many
others. The main of selecting these firm is to determine whether the big companies follow the
rules and regulations related to the health as well as safety or not. The observation of these
companies conducted for 4 days so that more and more authenticate as well as reliable
information can be gathered by the companies successfully.
Through the observation it is determined that companies management are giving their
best or focus in proper manner so that each and every members will follow the rules and
regulation for maintaining health and safety at the workplace. moreover, it is also determined
that several companies like TESCO, Holiday Inn, HILTON, John Lewis Partnership and so on
provide proper training and development activities to their staffs so that they know how to
handle situation as well as conduct work so that no health and safety will impacted. In addition to
this, they also provide proper equipments and tool which is essential at the time of any accident
as through that employees safe themselves as well as other form the situation successfully.
Commentary
Through conducting observation of different companies I analyze that almost every big
companies adopt practices for maintaining health and safety environment for their staffs. It is so
because that will also motivated as well as encourage employees to conduct their work in
effective manner which deals to the attainment of desire goal in successful manner. In addition to
this, while the observation I analyze that at every companies there are some people or employees
who not value the rules, regulation and policies developed by management for marinating the
health and safety of the employees. Due to these types of employees there will be occurrence of
the miss happening or accident which leads to loss of resources as well as manpower.

A Visual Methodologies Practical
Background
The above shown images are related to instructions which are display at the workplace so
that employees will understand those instructions and follow it in proper manner. These
instructions are easy to understand by each and every members as well as it through it is also
determined that at the workplace there is emergency department who handle cases related to

emergency accidents take place at workplace while functioning. In addition to this, at several
workplaces there are several equipments which are necessary to wear by employees who are
going to work at the particular place. It is so because; if they not do so then it may leads to huge
accident which leads to loss for company as well as workplace.
The images
According to the image mentioned above it is determined that in each and every large
companies there is safety instruction are mentioned which provide guidance to all the staffs that
how they can perform their allotted work in best as well as safety manner with minimum errors.
In respect of the first image which display different types of sign which have different meanings
such as head with cross sigh means it is dangerous areas as well as it is essential to take proper
permission before going to that or respective place. Similarly other signs have different means
which need to understand by employees so that they conduct work effectively. Moreover,
according to the nest image which show at a particular place these types of incidents may take
place so take care of that which help in avoiding errors or mistakes. In respect of the third image
at the workplace it is essential for both employer and employees to follow the safety practices,
rules and regulation as that will help in ensuring the healthy as well as safety environment at the
workplace. According to the forth image employees must obey the instruction which are
mentioned at the particular place. Along with this there are several equipments which are
essential to adopt at the workplace while working particular restricted areas or department as that
may leads to issues relate to health and safety practices. moreover according to the another image
at big companies there is emergency department who provide health and social care services to
the customers because that will leads to development of feeling that employees are safe at
workplace.
Analysis/Interpretation
As per the analysis of above mentioned image it is determined that at the workplace
management adopt numbers of practices through which they want to aware employees that how
they adopt as well as maintain health and safety practices in effective manner. In addition to this
management provide written document as well as how it with the different poster or image so
that it can be determined by any individual easily that specific place is danger area or in order to