Role of Human Resource in Enhancing Employee Satisfaction and Motivation

Research methods
(Role of human resource in enhancing satisfaction and
motivation level of employees within a workplace)
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Contents
Contents...........................................................................................................................................2
Introduction......................................................................................................................................3
Literature review..............................................................................................................................4
Intended Methodology.....................................................................................................................6
Resources Required and Action Plan..............................................................................................7
REFERENCES................................................................................................................................9
Appendix........................................................................................................................................11
Questionnaire.............................................................................................................................11
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Introduction
Background to the project
Human resource is a part of business that is charged with screening, findings, recruiting,
selecting, training and administrating employee benefit program. There are number of roles
played by HR within a workplace such as recruitment and selection, training and development,
compensation, performance management, talent management and many others. All these are
major roles that help business organisation in improvement of satisfaction and motivation among
workforce. Along with this, satisfied and motivated employees are more beneficial for an
organisation (Alam and Asim, 2019). These benefits are; improved business performance,
increased sales, reduced high employee turnover, helps in achievement of competitive
advantages etc. For this report, Waitrose is a chosen supermarket that was founded in 1904 by
the Wallace Waite, Arthur Rose and David Taylor. Within an organisation, various numbers of
employees are worked and it is important for Waitrose to increase their satisfaction and
motivation. This turn to impact on their profitability and sales in positive manner.
Rationale of the research
Main rationale for selecting of this topic is to find out the roles played by HR in
enhancement of motivation and satisfaction of employees within a workplace. This research is
important at personal and professional ground (Alcover and Topa, 2018). Depending on personal
level, current study assist researcher by increasing their research skills i.e. time management,
data collection etc. Depending on professional level, present study facilitates students by
improving their understanding regarding the staff motivation and satisfaction and its importance
within a workplace.
Project aim and objectives
Aim:
Main aim of this research is “To identify the major contributions of human resource in
improvement of employee satisfaction and motivation towards job”: A study on Waitrose
Objectives
 To identify the basic roles of human resource within a workplace of Waitrose
 To determine the roles of Human resource in enhancement of employee motivation and
satisfaction within a workplace
 To examine the benefits of motivated and satisfied employees at workplace of Waitrose
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Literature review
Literature review introduces to the process that is used for gathering of secondary
information from number of secondary sources. These sources are journals, books, articles etc.
Main purpose of literature review within a research is to find out research gap within previous
studies (Castellacci and Viñas-Bardolet, 2019). According to the current research, main gap is
contributions of human resource in improvement of employee satisfaction and motivation
towards job. In previous studies, there were lots of data available regarding the basic roles of
human resources at workplace, but there were lack of information regarding the importance of
human resource in employee motivation and satisfaction. This is a main gap and for overcoming
this, there are some research questions that are explained as below:
What are the basic roles of human resource within a workplace of Waitrose
According to the Cheema, Afsar and Javed (2020), human resource is an important part of
an organisation and has to play various roles. These roles are described as below:
Recruitment and selection: This is a main and primary role played by HR at workplace of
Waitrose. For this role, human resource recruit and select a candidate who have an experienced
about the job. This is a responsibility of human resource to test how right candidates are for a job
(Crane and Hartwell, 2019). This role will help Waitrose in attracting of highly experienced
people at workplace that result in improved business performance.
Training and development: This is another role played by HR of Waitrose. There is
responsibility and role of HR to provide training to their employees who does not have accurate
knowledge about the business and work (Dilig-Ruiz and et. al., 2018). This role of HR will helps
in increment of employees knowledge and understanding about the business that result in
improved productivity.
Talent management: This is one of the effective role of human resource that facilitate an
organisation in achievement of valid outcomes. In order to manage talent at workplace, HR takes
various initiatives i.e. job rotation, role design, succession planning etc.
What are the contributions of Human resource in enhancement of employee motivation and
satisfaction within a workplace
As per the opinion of Gutierrez-Gutierrez, Barrales-Molina and Kaynak, 2018), human
resource is important at workplace because they contribute in increasing of employee satisfaction
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