This questionnaire aims to gather data regarding customer perceptions on the dimensions of servicescape, empathy, restaurant authenticity in the dining experience of a restaurant.
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Running Head: RESEARCH METHODS Research Methods Name of the Student Name of the University Author Note
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1RESEARCH METHOD Questionnaires Introduction - This questionnaire aims to gather data regarding customer perceptions on the dimensions of servicescape, empathy, restaurant authenticity in the dining experience of a restaurant.The objective is to gain better insight into the relationships in the context of boutiquerestaurantsinparticular.ItisthedecisionsoftheRestaurantandCatering Association of Australia to commission research on the above mentioned factors. This is for the kind information of the respondents that the data will be used only for the academic purpose and identity of the respondent will be kept anonymous.A copy of the draft will be given to each respondent after the completion of the study. Kindly answer the following questions: Close-ended questions 1.What is your association with the restaurant or how do you belong to the restaurant? a.Staff b. Manager c. Customers 2.How are the customers greeted when they enter the restaurant and where do they mostly come from? 3.Dotheservicescapeworkonthecustomers’pleasure,emotions,perceived authenticity and satisfaction? a.Yes, b. No 4.What is the minimum time taken for the food to be served to the customer after being ordered? a.15 minutes b. 20 minutes c. 30 minutes 5.Do you think that both the servicescape and the service encounter influence satisfaction and pleasure? a.Yes, b. No
2RESEARCH METHOD 6.Is there any difference between empathy and sympathy? Does empathy translate into profits? a.Strongly b. Moderately c. Less 7.How are the customers provided with empathy in this particular restaurant? a.They interact with softness b. Their queries and issues are addressed fast Open-ended questions 8.How do you think that restaurant authenticity and customer satisfaction are related? 9.Do you agree with the fact that the restaurant attributes influence the perceived authenticity of the restaurant? 10.How does this restaurant ensure that its food and beverages meet the authenticity standards of the customers? 11.Does this restaurant engage in any community connections for enhancing the diner loyalty and return patronage? 12.How this restaurant tailors its services as per the customer demands and how the servers are made exceptionally skilled? 13.What is the primary focus of the restaurant? Is it n the guest experience, the public image or the restaurant profits? 14.Can the future behavioural intentions be determined by the present dining experience of the customers? 15.In this particular restaurant, what are the preferences of the customers? Do they prefer reservations or spot booking? 16.How is social media used for restaurant popularity and responding to customer queries? 17.Does the restaurant authority focus on the small details in the restaurant to provide the customers with a beautiful experience?