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Case study on Organizational Performance Management

   

Added on  2020-01-07

11 Pages3526 Words191 Views
CASESTUDYON ORGANIZATIONALPERFORMANCE MANAGEMENT1

Table of ContentsIntroduction to the case study organization .........................................................................................3Organizational Performance Management and Performance Measurement .......................................3Communicating Performance to Stakeholders ....................................................................................4Risk Management ................................................................................................................................4Quality Management and Improvement...............................................................................................5Financial Performance .........................................................................................................................5Customer and Client Perspectives .......................................................................................................6People Perspectives .............................................................................................................................7Implementation Issues .........................................................................................................................8Recommendations for Improvement ...................................................................................................8References..........................................................................................................................................102

INTRODUCTIONTOTHECASESTUDYORGANIZATIONPerformance Management is the technique through which business entity analyzesperformance of the organization with the help of different parameters and standards (Zumitzavanand Michie, 2015). The present research study has been emphasizing on organizational performancemanagement aspects of Marks and Spencer which is a major British multinational retailer in the cityof London. Performance aspects of the business entity helps the organization to analyze the areaswhere improvements are required. In the present research study, performance management systemof the business entity has been discussed along with the methods that aids in evaluatingperformance criteria of the organization. Further, in the study, researcher has discussed riskmanagement areas and along with that, discussion has also been made on quality management ofMarks and Spencer. Customers of the business play crucial role in the organization and that assists theorganization to raise the level of profitability and sales. In all the business decisions, Marks andSpencer ensures that they are engaging all the stakeholders in appropriate manner and this alsoretains the interest of all the organizational people (Uluskan, Godfrey and Joines, 2016). Afterevaluating performance of the organization, several recommendations have been made so thatoverall organizational aspects can be improved. Customers and clients of Marks and Spencer aresatisfied because with the help of organizational standards, the business is delivering prominentshare of profits and revenues to the associated people. ORGANIZATIONAL PERFORMANCE MANAGEMENTAND PERFORMANCEMEASUREMENTPerformance Management System of Marks and Spencer is typically emphasized onemployee performance and productivity aspects. Organizational Performance Management is theprocess of ensuring that company's resources are being properly used in pursuit of the determinedaims and objectives; however the concept of performance management is commonly applied toemployee development (Shields and et.al., 2015). Organizational Performance aspect includesdifferent dimensions such as employee performance, resource management aspects, organizationalprofitability and success and customer base of the business. While evaluating organizationalperformance of Marks and Spencer, the manager always consider long term sustainability, revenueand profitability facets (Robbins, Judge, Millett and Boyle, 2013). According to the view points of managers of Marks and Spencer, Performance Managementis a joint process that involves both the supervisor and the employees who perform their job rolesaccording to organizational aims and objectives. Therefore, performance management is a process3

of directing and supporting employees to work as effectively and efficiently as possible in line withneeds of the organization (Mahmoud, Mahmoud and Ibrahim, 2015). Performance measurement isthe way or technique through which organizational performance standards can be identified andthrough which capabilities and productivity of the organization can be identified. For instance- inorder to measure performance, Marks and Spencer allocates resources in optimum manner whichalso aids the business entity to minimize the degree of resource wastage. COMMUNICATING PERFORMANCETO STAKEHOLDERSMarks and Spencer adequately communicates with the stakeholders so as to give all therequisite information to the associated people regarding company's financial performance andproductivity dimensions (Jones and George, 2015). The business believes to maintain transparencyin all the financial statements because stakeholders also invest in business resources and workpractices. Marks and Spencer is committed to improve customer engagement over the next twoyears which also helps the business to explore new and innovative for engaging people more inbusiness prospects. With the help of financial statements and business reports, propercommunication can be developed among the stakeholders regarding organizational performanceaspects (Carneiro-da-Cunha, Hourneaux and Corrêa, 2016). It is essential for Marks and Spencer to communicate financial aspects with all thestakeholders because the ratio of dividend is dependent on all such aspects. Performancedevelopment aspects is necessary to communicate with all the associated people because that canonly assist in identifying the areas of improvement. In regards to this, direct as well as indirectmodes of communication are used by the business entities which also aids in keeping evidence ofeach aspect of the company (Boxall, Guthrie and Paauwe, 2016). Similarly, Marks and Spencerincludes all the employees in decision making process so that each and every person can presentvaluable advice and opinion for company's profitability and success. RISK MANAGEMENTIt is an apparent fact that organizational dimensions of Marks and Spencer are associatedwith risk facets; thus for such purpose, the organization has developed several strategies for riskmanagement. Loosing the customer base is the basic risk which organization has been experiencingbecause of large pool of competitors engaged in the same market place (The 3 Biggest Risks FacingMarks & Spencer, 2012). There are various business entities that have been working in the sameground; hence the level of competition augments accordingly. Thus, prior entering into any marketplace, Marks and Spencer analyzes the areas where risks might occur. Further, at the time ofintroducing new and innovative product, risk of failure generates; however to mitigate such risks,4

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